Sunway Hotel Georgetown
Sunway Hotel Georgetown
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"Staffs are friendly and very helpful."

Tan

|

April 9, 2018

Deluxe King - Guestroom Sunway Hotel Georgetown
Deluxe King - Guestroom
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Lobby Sunway Hotel Georgetown
Lobby
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Swimming pool Sunway Hotel Georgetown
Swimming pool
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Swimming pool Sunway Hotel Georgetown
Swimming pool
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Excellent
Location
8.5
See all 32 photos Sunway Hotel Georgetown
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Sunway Hotel Georgetown

Excellent location
- 120 meters from city center
- What's nearby?
Very good
From 8764 reviewsSee what guests said
7.8
/
10
Very good room comfort and quality
7.9
Recommended by 95% of guests
Value for money7.7
Distance to city center1. Km
Location rating8.5
Nearest airportPenang International Airport (PEN)
Distance to airport14.1 km
  • 520 meters to public transportation

  • Airport transfer

  • Located in heart of Penang

  • Free Wi-Fi in all rooms!

Room choices
7.9
Very good
Room comfort & quality
This property is in high demand!Booked 25 times since yesterday | 21 travelers are looking at this property right now
Deluxe Club
Deluxe Club
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 king bed
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Suite
Suite
...
  • Room size: 56 m²/603 ft²
  • City view
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Family Room
Family Room
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 single bed and 1 double b...
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Deluxe Super - King
Deluxe Super - King
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 super king bed
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Premier King
Premier King
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 double bed
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Premier Twin
Premier Twin
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 single beds
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Deluxe Twin
Deluxe Twin
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 single beds
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Deluxe King
Deluxe King
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds or 1 double b...
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Double room - De Luxe
Double room - De Luxe
...
  • Shower
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Twin room - Premier
Twin room - Premier
...
  • Shower
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What people love about the property

  • "Overall breakfast is nice, service is good."

    katty

    |

    February 24, 2018

  • "Great location and nice hotel!"

    Sheng Y.

    |

    February 19, 2018

  • "The hotel was clean and the staff were very friendly."

    Jameelah

    |

    January 11, 2018

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More about Sunway Hotel Georgetown

More about Sunway Hotel Georgetown

"Good location, service n clean"

BOBBY

|

March 6, 2018

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

"Excellent stay."

Julia

|

April 1, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

Real reviews from real guests

Agoda Reviews (8764)Booking.com Reviews (2218)
7.8
/
10
Cleanliness7.9
Facilities7.6
Location8.5
Room comfort and quality7.9
Service7.6
Value for money7.7
Provided by verified guests of Agoda
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Showing 7352 verified guest comments
12345
8.8
Excellent
Terry from Australia
Couple
Deluxe Twin
Stayed 4 nights in December 2017
Nice Stay”
We stayed here so we could walk and taste plenty of different foods. Great location and most things are close enough to walk to. We had street markets very close to the hotel so the atmosphere at night was great. Safe, clean and easy access were the big plus+++. No real neg--- to mention....Recommend.
Reviewed November 15, 2018
Dear Terry, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. Our hotel is ideally located to many food and shopping options, and is close to the UNESCO heritage zone in Penang. We are glad that you found our location ideal to your needs. Thank you for your patronage to our hotel. We hope you enjoyed your overall stay with us and had a memorable trip to Penang. We look forward to welcoming you back with us in the not too distant future. Regards, The Management
Responded November 16, 2018
Sunway Hotel Georgetown
7.6
Very good
Kue from Malaysia
Family with teens
Family Room
Stayed 2 nights in November 2018
Very good”
The location is excellent. Breakfast need improvement.
Reviewed November 14, 2018
Dear Kue, Greetings from Sunway Hotel Georgetown Penang! Thank you for your review. Please be informed that your comment on our breakfast has been duly noted and highlighted to the relevant department for necessary improvement. Thank you for highlighting this matter to us , giving us the opportunity to further enhance our breakfast standards. Nevertheless, we are glad that you found our location ideal to your needs. Thank you for your patronage to our hotel. We hope you enjoyed your overall stay with us and had a memorable trip to Penang. We look forward to welcoming you again soon. Regards, The Management
Responded November 15, 2018
Sunway Hotel Georgetown
8.0
Excellent
Isabelle from Malaysia
Family with young children
Deluxe Super - King
Stayed 1 night in July 2018
Nice location”
Convenient for us to travel around and room was spacious enough too
Reviewed November 11, 2018
Dear Isabelle, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. Indeed our hotel is strategically located in the heart of Georgetown and we received many positive feedback in terms of convenience. We are glad that you found our location ideal to your needs and our room comfortable for your stay. Thank you for your patronage to our hotel. We hope you enjoyed your overall stay with us and had a memorable trip to Penang. We await the pleasure of greeting you again in the not too distant future! Regards, The Management
Responded November 12, 2018
Sunway Hotel Georgetown
6.8
Good
roslina from Malaysia
Family with young children
Deluxe Twin
Stayed 1 night in November 2018
Average”
Facilities Under my expectation but the location superb
Reviewed November 10, 2018
Dear roslina, Greetings from Sunway Hotel Georgetown Penang! Thank you for your review. Please be informed that your comment on our facilities has been duly noted and highlighted to the relevant department for necessary improvement. Thanks for highlighting this matter to us, giving us the opportunity to further enhance our facilities standard. Nevertheless, we are glad that you found our location ideal to your needs. Thank you for your patronage to our hotel. We hope you enjoyed your overall stay with us and had a memorable trip to Penang. We await the pleasure of greeting you again in the not too distant future. Regards, The Management
Responded November 12, 2018
Sunway Hotel Georgetown
9.6
Exceptional
YONG from Singapore
Couple
Deluxe Twin
Stayed 2 nights in November 2018
Value for Money”
Really convenient location that’s close to everywhere with a food street right outside the hotel. Room is big and spacious, beds are really comfy. Staffs are friendly and helpful too! Will definitely book this hotel again for my next trip!
Reviewed November 10, 2018
Dear YONG, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. Indeed our hotel is strategically located in the heart of Georgetown and we received many positive feedback in terms of convenience. We are glad that you found our location ideal to your needs and our room comfortable for your stay. Your kind compliments on our staff are most appreciated and rest assured that they will be shared to serve as their encouragement to continue with good work. Thank you for your patronage to our hotel. We hope you enjoyed your overall stay with us and had a memorable trip to Penang. We await the pleasure of greeting you again in the not too distant future! Regards, The Management
Responded November 12, 2018
Sunway Hotel Georgetown
10.0
Exceptional
Vincent from Singapore
Couple
Deluxe King
Stayed 3 nights in November 2018
Excellent service, conveniently located”
Excellent service and the hotel is conveniently located to many food places. We enjoyed our stay at the hotel
Reviewed November 10, 2018
Dear Vincent, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. Indeed our hotel is strategically located in the heart of Georgetown and we received many positive feedback in terms of convenience. We are glad that you found our location ideal to your needs and our room comfortable for your stay. Your kind compliments on our service are most appreciated. Thank you for your patronage to our hotel. We hope you enjoyed your overall stay with us and had a memorable trip to Penang. We await the pleasure of greeting you again in the not too distant future! Regards, The Management
Responded November 12, 2018
Sunway Hotel Georgetown
8.8
Excellent
SUGUMARAN from Malaysia
Family with young children
Deluxe King
Stayed 3 nights in November 2018
Great location!! Very clean!”
Rooms were very clean. Housekeeping is top notch. Location is great! Great value for money. Will surely stay again!!
Reviewed November 08, 2018
Dear SUGUMARAN, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. Indeed our hotel is strategically located in the heart of Georgetown and we received many positive feedback in terms of convenience. We are glad that you found our location ideal to your needs and our room comfortable for your stay. Your kind compliments on our housekeeping are most appreciated and rest assured that they will be shared to served as their encouragement to continue with good work. Thank you for your patronage to our hotel. We hope you enjoyed your overall stay with us and had a memorable trip to Penang. We look forward to welcoming you back with us in the not too distant future. Regards, The Management Thank you for your patronage to our hotel. We hope you enjoyed your overall stay with us and had a memorable trip to Penang. We await the pleasure of greeting you again in the not too distant future! Regards, The Management
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Sunway Hotel Georgetown
9.2
Exceptional
Yen from Singapore
Business traveler
Deluxe King
Stayed 3 nights in September 2018
Exceptional”
good location
Reviewed November 08, 2018
Dear Yen, Thank you for your kind review. Indeed our hotel is strategically located in the heart of Georgetown and we received many positive feedback in terms of convenience. We are glad that you found our location ideal to your needs. Thank you for your patronage to our hotel. We hope you enjoyed your overall stay with us and had a memorable trip to Penang. We await the pleasure of greeting you again in the not too distant future! Regards, The Management
Responded November 09, 2018
Sunway Hotel Georgetown
6.4
Good
chang from Malaysia
Family with young children
Deluxe King
Stayed 2 nights in November 2018
Barely satisfied”
Good location that near the food stall, convenient to buy souvenirs, pharmacy and massage. Breakfast very awkward, worst even comparing to 3 stars hotel, room cleaning below expectation, first when we checked in, there’s a hanger under the pillow, second day when we back to the room, the room is done but the dustbin in the middle of the room without any plastic and the cover opened, kind of scare me and my family when we saw that, the card in room slot were removed when we back from outside, called to requested one but they mentioned we lost it. Should had went to st Giles via enjoy lower room rate.
Reviewed November 08, 2018
Dear chang Greetings from Sunway Hotel Georgetown, Penang! Thank you for your review. Please accept our sincerest empathy for the service you experienced during your stay with us. Please be informed that our Management views your feedback with much concern and have highlighted it for immediate guest service enhancements. Please accept our sincere apologies for the inconveniences experienced especially with the services provided during your stay with us. Our team has undertaken immediate actions to resolve the shortcomings of the level of service, especially with our Housekeeping and Food and Beverages departments. Our service managers have been reminded that it is important that we deliver consistent and efficient services at all times.Nevertheless, we appreciate your kind compliments on our location. We hope that this single experience will not mar your overall impression of our hotel, and wish that you would return to us once again.. Kind regards, The Management
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Sunway Hotel Georgetown
10.0
Exceptional
Thien from Malaysia
Business traveler
Family Room
Stayed 2 nights in October 2018
Value for money paid”
Temporary no comments... keep it up
Reviewed November 08, 2018
8.4
Excellent
Liew from Malaysia
Family with young children
Family Room
Stayed 1 night in November 2018
Good location ”
Friendly staff
Reviewed November 05, 2018
Dear Liew, Greetings from Sunway Hotel Georgetown Penang! Thank you for your review. Indeed our location strategically located in the heart of Georgetown, and we received many positive feedback in terms of convenience. We are glad that you found our location ideal to your needs and our room comfortable for your stay. Your kind compliments on our staff are most appreciated and rest assured that they will be shared to serve as their encouragement to continue with good works. Thank you for your patronage to our hotel. We hope you enjoyed your overall stay with us and had a memorable trip to Penang. We look forward to welcoming you once again in the not too distant future. Regards, The Management
Responded November 07, 2018
Sunway Hotel Georgetown
9.2
Exceptional
Fong from Singapore
Group
Family Room
Stayed 2 nights in November 2018
Clean and comfortable, good choice for 1st timer in Penang ”
Hotel provides shuttle bus service to some attractions which is good for 1st timer like me. The shower room very good, no water leakage which I experienced in many hotels. Hotel near very near New Lane Street hawker, just 1 minute walk, easy to settle dinner at night. Stayed in family room, comfortable and clean. Staffs are friendly and approachable. I will go back stay again if I go Penang again.
Reviewed November 05, 2018
Dear Fong, Greetings form Sunway Hotel Georgetown Penang! Thank you for your kind review. Indeed we are located in the heart of much food options and the New Lane stalls are most convenient for our guests. We are glad that you found our location ideal to your needs and our room comfortable for your stay. Your kind compliments on our staff are most appreciated and rest assured that they will be shared to serve as their encouragement to continue with good work. Thank you for your patronage to our hotel. We hope you enjoyed your overall stay with us and had a memorable trip to Penang. We await the pleasure of greeting you again in the not too distant future! Regards, The Management
Responded November 07, 2018
Sunway Hotel Georgetown
8.4
Excellent
HANLUN from Malaysia
Family with teens
Deluxe King
Stayed 1 night in November 2018
Good ”
Bad mantainece at the swimming pool
Reviewed November 05, 2018
Dear HANLUN, Greetings from Sunway Hotel Georgetown Penang! Thank you for your review. Please be informed that your comment on our swimming pool has been duly noted and highlighted to the relevant department for necessary improvement. Thank you for highlighting this matter to us, giving us an opportunity to further enhance our hotel standards. Thank you for your patronage to our hotel. We hope you enjoyed your overall stays with us and had a memorable trip to Penang. We await the pleasure of greeting you again in the not too distant future. Regards, The Maanagement
Responded November 07, 2018
Sunway Hotel Georgetown
8.4
Excellent
Hua from Malaysia
Business traveler
Deluxe Twin
Stayed 2 nights in October 2018
“good clean hotel”
good location and clean
Reviewed November 04, 2018
Dear Hua, Thank you for your kind review. Indeed our hotel is strategically located in the heart of Georgetown and we received many positive feedback in terms of convenience. We are glad that you found our location ideal to your needs and our room comfortable for your stay. Thank you for your patronage to our hotel. We hope you enjoyed your overall stay with us and had a memorable trip to Penang. We await the pleasure of greeting you again in the not too distant future! Regards, The Management
Responded November 05, 2018
Sunway Hotel Georgetown
9.6
Exceptional
Andy from Singapore
Business traveler
Deluxe King
Stayed 3 nights in November 2018
Impressive service”
Was on a work trip with more than 10 room bookings. Boon, the staff who did our check-in was very patient and assisted us with adjustments so that that most of us could be near each other. Not forgetting the ground staff who help us oragnised and kept the luggage safe in a room while we waited.
Reviewed November 04, 2018
Dear Andy, Thank you for your kind review. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Rest assured that you kind compliments on our staff will be shared to serve as their encouragement to continue with good work. Thank you for your patronage to our hotel. We await the pleasure of greeting you again soon! Regards, The Management
Responded November 05, 2018
Sunway Hotel Georgetown
6.4
Good
Huda from Singapore
Family with teens
Premier Twin
Stayed 3 nights in October 2018
Good”
staffs were always smiling n friendly. breakfast was good. quality over quantity. room spacious and had a nice view. shuttle provided to some places.
Reviewed November 02, 2018
Dear Huda, Thank you for your kind review. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Rest assured that you kind compliments on our staff will be shared to serve as their encouragement to continue with good work. We are also glad that you found our breakfast up to your standards and our room comfortable for your stay. Thank you for your patronage to our hotel. We would appreciate it if you could comment to us which aspect of our hotel should have some necessary improvements. We await the pleasure of greeting you again soon! Regards, The Management
Responded November 05, 2018
Sunway Hotel Georgetown
8.0
Excellent
Matthew
Group
Premier King
Stayed 2 nights in August 2018
Good location to stay”
Many good road side stalls near by! love the night hawker stalls! and good dimsum near by as well Hotel was clean and good. Would come back here to stay when i visit penang again.
Reviewed November 02, 2018
Dear Matthew, Thank you for your kind review. Indeed we are located in the heart of much food options and the New Lane stalls are most convenient for our guests. We are glad that you found our location ideal to your needs and our room comfortable for your stay. Thank you for your patronage to our hotel. We hope you enjoyed your overall stay with us and had a memorable trip to Penang. We await the pleasure of greeting you again in the not too distant future! Regards, The Management
Responded November 05, 2018
Sunway Hotel Georgetown
7.2
Very good
Ho from Singapore
Solo traveler
Premier King
Stayed 10 nights in October 2018
Good location and everything within walking distance”
Like their curry chicken, very good quality kaya for their bread and roti pratas served during breakfast. Restaurant staff are super friendly and could remember my room number and where I loves to sit during breakfast. Stayed for 10 days during this trip because I just wanted to have some peace and quiet time alone to read my books.
Reviewed October 31, 2018
Dear Ho, Thank you for your kind review. Indeed our location strategically located in the heart of Georgetown, and we received many positive feedback in terms of convenience. We are glad that you found our location ideal to your needs and our food is up to your standards. Your kind compliments on our staff are most appreciated and rest assured that they will be shared to serve as their encouragement to continue with their efforts. Thank you for your patronage to our hotel. We hope you enjoyed your overall stay with us and had a memorable trip to Penang. We look forward to welcoming you once again in the not too distant future. Regards, The Management
Responded November 01, 2018
Sunway Hotel Georgetown
9.2
Exceptional
BUSLI from Indonesia
Solo traveler
Deluxe Twin
Stayed 1 night in October 2018
clean room, many food choices nearby”
spacious and clean room, many food stall and resto nearby, easy access to many places in city centre.
Reviewed October 31, 2018
Dear BUSLI, Thank you for your kind review. Indeed we are located in the heart of much food options and the New Lane stalls are most convenient for our guests. We are glad that you found our location ideal to your needs and our room comfortable for your stay. Thank you for your patronage to our hotel. We hope you enjoyed your overall stay with us and had a memorable trip to Penang. We await the pleasure of greeting you again in the not too distant future! Regards, The Management
Responded November 01, 2018
Sunway Hotel Georgetown
7.6
Very good
Tan from Singapore
Couple
Premier King
Stayed 5 nights in October 2018
Room good size but cleanliness can be improve. Staff friendly and helpful. Buffet below standard.”
Buffet food poor and lacks quality and variety. Did not take my buffet for three days although I paid for them. Fly lingering at my table and depleted food plates not replenish promptly. My toilet ceiling leaking during last two days of my stay.
Reviewed October 30, 2018
Dear Tan, Thank you for your review. We would like to acknowledge the issues being brought up and do allow us to express our empathy towards the experience you encountered during your recent stay with us. Please be informed that your feedback on our buffet food and our cafe cleanliness have been duly noted and highlighted to the Management. Rest assured that steps will be initiated for necessary improvements as our guests' comfort remains our top priority. We have also highlighted your comment on our toilet ceiling to the relevant department for necessary improvements. However, your kind compliments on our staff are most appreciated. Your comments would serve as an encouragement for our team to continue with the good work. We hope this single experience will not mar your overall impression towards our hotel. We wish you will be able to extend another opportunity for us to provide you with better services during your next visits. Thank you With warmest regards, The Management
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Sunway Hotel Georgetown
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