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Sunway Pyramid Hotel
Sunway Pyramid Hotel
Sunway Pyramid Hotel
Sunway Pyramid Hotel
Sunway Pyramid Hotel
Sunway Pyramid Hotel
Sunway Pyramid Hotel

Removed from saved list

8.3

Excellent

16,041 reviews

16,041 reviews

We got the family room and it was spacious for my family of

Raudah
- Jun 18, 2022
See map

8.9

Excellent

Location rating score

Excellent location
Excellent for walking
Parking
Available
Walkable places
Sunway Pyramid

280 m

Sunway Lagoon

390 m

Scream Park

410 m

Nickelodeon Lost Lagoon

440 m

The Bottle’s

540 m

Popular landmarks
KL Bird Park

11.8 km

Chinatown - Kuala Lumpur

12.6 km

Central Market

12.7 km

Menara Kuala Lumpur

13.9 km

Jalan Alor

14.0 km

Closest landmarks
Sunway Medical Centre

540 m

Monash University

590 m

Sun-U Residence Car Park

610 m

Sunway College

620 m

Klinik Sri Subang

800 m

Sunway Pyramid Hotel

Persiaran Lagoon, Bandar Sunway, Kuala Lumpur, Malaysia, 47500 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Bandar Sunway part of Kuala Lumpur, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Petronas Twin Towers. Rated with 4 stars, this high-quality property provides guests with access to massage and restaurant on-site.

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Highlights

Check-in [24-hour]

Airport transfer

Excellent breakfast

Excellent view

Excellent food & dining

Announcements by hotel (1)
Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Free Wi-Fi in all rooms!

Check-in/out [express]

Luggage storage

Cash withdrawal

This property is in high demand!

48 travelers have booked today.

Value for money8.0
Distance to city center20. Km
Location rating8.9
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport8.7 km

Rooms available at Sunway Pyramid Hotel

Very good
Room comfort & quality

8

Family Suite
...
  • Room size: 60 m²/646 ft²
  • City view
  • 1 king bed or 2 queen beds
Enter dates to see prices
Studio Balcony
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe
...
  • Room size: 24 m²/258 ft²
  • Non-smoking
  • 1 double bed or 2 single be...
Enter dates to see prices
Executive City View
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed or 2 single beds
Enter dates to see prices
Deluxe Park View
...
  • Room size: 26 m²/280 ft²
  • Park view
  • 1 king bed or 2 single beds
Enter dates to see prices
Family Room
...
  • Room size: 53 m²/570 ft²
  • City view
  • 1 king bed or 2 bunk beds
Enter dates to see prices
Staycation - Family Suite (6 breakfast) Family Fun Package
...
  • Room size: 60 m²/646 ft²
  • Shower
  • 2 queen beds and 1 king bed
Enter dates to see prices
Staycation - Executive City View Double or Twin Room Family Fun Package
...
  • Room size: 30 m²/323 ft²
  • Shower
  • 2 single beds or 1 queen be...
Enter dates to see prices
Family Room ( 2 adults + 2 child breakfast)
...
  • Room size: 60 m²/646 ft²
  • Shower
  • 1 king bed and 1 bunk bed
Enter dates to see prices
Staycation - Family Room ( 2 adults + 2 child breakfast) Family Fun Package
...
  • Room size: 60 m²/646 ft²
  • Shower
  • 1 king bed and 1 bunk bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Sunway Pyramid Hotel?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Sunway Pyramid Hotel?

Sunway Pyramid Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 181 MYR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Sunway Pyramid Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Sunway Pyramid Hotel has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for a fee of 15 MYR per day. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Kuala Lumpur with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Sunway Pyramid Hotel?

Wake up to a great buffet breakfast at Sunway Pyramid Hotel. Adults can enjoy breakfast offered with an additional charge of 72 MYR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Sunway Pyramid Hotel?

Sunway Pyramid Hotel features an on-site restaurant for your dining convenience. Dishes are served in a la carte during opening hours. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

What is the smoking policy at Sunway Pyramid Hotel?

Sunway Pyramid Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Sunway Pyramid Hotel?

The closest train, metro, or bus station is Setia Jaya KTM Station, 1.3 km away from Sunway Pyramid Hotel.

What restaurants are nearby Sunway Pyramid Hotel?

Sunway Pyramid Hotel is located in Bandar Sunway, famous for good restaurants such as Busaba Thai, The Lobby Lounge and TGI Fridays Sunway Pyramid.

What popular shopping places are close to Sunway Pyramid Hotel?

Shopping options in Sunway Pyramid Hotel’s Bandar Sunway neighborhood include Sunway Pyramid.

What are popular attractions near Sunway Pyramid Hotel?

Sunway Pyramid Hotel is located in Bandar Sunway area, which is famous for attractions such as Sunway Lagoon, Scream Park and Nickelodeon Lost Lagoon.

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See map

Explore the neighborhood

What people love about Sunway Pyramid Hotel

  • 7.6

    Very good
    Spaciousness

    "We got the family room and it was spacious for my family of"

    Raudah

    |

    June 18, 2022

  • 9.2

    Exceptional

    "I booked 3 deluxe rooms and requested for 2 interconnecting rooms which they help to arrange."

    Hwee

    |

    June 18, 2022

  • 8.8

    Excellent
    Staff 

    "The staff are very caring."

    Fathmath

    |

    June 16, 2022

Property ranking|Compared to 6,469 Kuala Lumpur properties
See all rankings
Room comfort score
8/10
Location score
8.9/10
Cleanliness score
8.5/10
Service score
8.3/10
Better than
98
%
of Kuala Lumpur properties
Better than
96
%
of Kuala Lumpur properties
Better than
95
%
of Kuala Lumpur properties
Better than
94
%
of Kuala Lumpur properties
Overall rating:

8.3

Excellent
16,041 reviews
Cleanliness
8.5
Facilities
8.3
Location
8.9
Read all reviews >
What travelers say they love:
Strategic location at the heart of sunway lagoon
Helny from Singapore
Couple
More about Sunway Pyramid Hotel

More about Sunway Pyramid Hotel

Sunway Pyramid Hotel

Wake up to a magical day and enjoy all that Kuala Lumpur offers with a stay at Sunway Pyramid Hotel.
The facilities and services provided by Sunway Pyramid Hotel ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides taxi and shuttle services to help you get to where you want to go in Kuala Lumpur.
Parking is always available, provided by the hotel for their driving guests. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's tours. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less.
In-room conveniences include 24-hour room service and daily housekeeping, so you can relax and enjoy your stay. The hotel is entirely non-smoking, ensuring a clean air environment. Smoking is restricted to the designated smoking areas.
Experience high-quality room facilities during your stay at Sunway Pyramid Hotel. The hotel provides linen service and air conditioning in some rooms for the benefit of guests. Some selected rooms at Sunway Pyramid Hotel include a balcony or terrace, as part of the room design. Some selected rooms have daily newspaper, television, in-room video streaming and cable TV to keep guests entertained.
The hotel also provides guests with a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar in some rooms. Sunway Pyramid Hotel also provides a hair dryer, toiletries and towels in bathrooms for select rooms.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Sunway Pyramid Hotel caters to its guests varied dietary restrictions with cuisine types such as halal available.
To fill your days, be sure to check out the fantastic facilities offered at Sunway Pyramid Hotel. Pamper and indulge yourself with a visit to the massage. You won't need anything for water activity fun other than your own enthusiasm, with aquatic activity conveniences like water park made available at Sunway Pyramid Hotel. In a competitive mood? Get sporty with your travel group or other guests at the bowling alley in the hotel.
Souvenir shopping for yourself or those back home takes no time at all at the shops and souvenir shops.


Around the property

This is your chance to explore all that Kuala Lumpur has to offer. Pose in front of Menara Kuala Lumpur located 13.9 km away, and you can always show your friends the time you went to Kuala Lumpur.


Reasons to stay here

This hotel's food and dining score higher than 99% of accommodations in the city.
This hotel scores higher than 96% of accommodations in the city for its location.
Room comfort is said to be outstanding here, scoring higher than 98% of accommodations in the city.

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Amenities and facilities
Excellent
Facilities

8.3

Most talked about facilities

Breakfast

656 mentions

Housekeeping

557 mentions

Food & Dining

190 mentions

Swimming Pool

155 mentions

Languages spoken

  • English
  • Arabic
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Malay
  • Tamil

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Bowling alley
  • Massage
  • Tours
  • Water park

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Coffee shop
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Kids meal
  • Theme park

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Car park [charges apply]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Alarm clock
  • Bathroom phone
  • Closet
  • Coffee/tea maker
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Linens
  • Mirror
  • Non-smoking
  • Satellite/cable channels
  • Shower
  • Slippers
  • Smoke detector
  • Telephone
  • Toiletries
  • Towels
  • Wake-up service
  • Wi-Fi [free]
Food and dining
Breakfast options
  • Asian
Restaurants on site

Restaurant

  • Cuisine: Asian, Chinese
  • Menu: Buffet, A-la-carte
Location
Persiaran Lagoon, Bandar Sunway, Kuala Lumpur, Malaysia, 47500
Excellent
Location

8.9

Airports

  • Sultan Abdul Aziz Shah Airport (SZB)
    8.7 km 24 min drive
  • Kuala Lumpur International Airport (KUL)
    38.1 km 47 min drive

Public transportation

  • Setia Jaya KTM Station
    1.4 km
  • Seri Setia
    2.1 km

Hospital or clinic

  • Sunway Medical Centre
    540 m 11 min walk

Convenience store

  • 7 Eleven
    170 m

Cash withdrawal

  • ATM
    250 m
What's nearby

Popular landmarks

  • KL Bird Park
    11.8 km
  • Chinatown - Kuala Lumpur
    12.6 km
  • Central Market
    12.7 km
  • Menara Kuala Lumpur
    13.9 km
  • Jalan Alor
    14.0 km
  • Pavilion Kuala Lumpur
    14.5 km
  • KLCC - Bukit Bintang Pedestrian Walkway
    14.7 km
  • Aquaria KLCC
    14.8 km
  • Petronas Twin Towers
    15.0 km
  • KLCC Park
    15.1 km

Nearby landmarks

  • Sunway Pyramid
    280 m
  • Sunway Lagoon
    390 m
  • Scream Park
    410 m
  • Nickelodeon Lost Lagoon
    440 m
  • The Bottle’s
    540 m
  • Sunway Medical Centre
    540 m
  • Monash University
    590 m
  • Sun-U Residence Car Park
    610 m
  • Sunway College
    620 m
  • Klinik Sri Subang
    800 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-12 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Please be informed that Sunway Lagoon Theme Park is open daily from 10am - 6pm
  • Please note that guest must be a minimum of 18 years old to reserve a guestroom and check-in.

    Kindly take note that Sunway Resort Hotel & Spa is a smoke-free hotel with all guestrooms and enclosed public areas being Smoke-Free Zones. Non-adherence of hotel Smoke-Free Policy in guestrooms carries a Room Recovery Fee of RM400 to be borne by the guest(s) concerned.
  • For Family Fun Package room type, please see the details regarding the child age policy in room information.
  • Check-in or check-out outside the mentioned hours may be subject to an additional charge.
  • The Family Fun Package includes 1 set of tickets to the Sunway Lagoon. Each set admits 2 adults and 2 children above 90 cm in height and 12 years or under. Please contact the hotel directly for more details.
  • Extra bed is available with a fee upon request.
  • There is an additional breakfast charge for children. Please contact the property directly for more information.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee181 MYR
  • Distance from city center20. Km
  • Travel time to airport (minutes)45

Extras

  • Breakfast charge (unless included in room price)72 MYR

The property

  • Non-smoking rooms/floorsno
  • Number of restaurants1
  • Number of rooms 564
  • Year property opened2004
  • Most recent renovation2016

Parking

  • Daily parking fee15 MYR
Property announcements

Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information

Reviews of Sunway Pyramid Hotel from real guests

Provided by verified guests of Agoda
8.3
/
10
Cleanliness8.5
Facilities8.3
Location8.9
Room comfort and quality8.0
Service8.3
Value for money8.0
High score for Kuala Lumpur
Rating
9+ Exceptional (2,037)
8-9 Excellent (1,448)
7-8 Very Good (2,279)
6-7 Good (726)
<6 Below Expectation (768)
Time of the year
Mar - May (1,774)
Jun - Aug (1,483)
Sep - Nov (1,853)
Dec - Feb (2,148)
All guests (12,735)
All room types
All languages

Show reviews that mention 

Showing 7,259 verified guest comments
12345
10.0
Exceptional
Mohd from Brunei Darussalam
Couple
Stayed 2 nights in December 2012

Sunway Pyramid Hotel @ Sunway Resort”

shopping at the Sunway Pyramid

Known as a perfect holiday retreat, this property is simply the ultimate destination for groups of friends, family, or lovers. With the location in the heart of an amusement park, guests will be delighted to surf the world’s largest man made beach, while strolling through the longest and highest bridge in Kuala Lumpur, go riding the rollercoaster or even go shopping at the Sunway Pyramid. With Water Park, Extreme Park, Wildlife Park and Amusement Park on site, a land full of fun and excitement awaits at Sunway Pyramid Hotel @ Sunway Resort. Also, this four star property boasts 764 rooms and suites that are sophisticated and elegantly designed. Sunway Pyramid Hotel @ Sunway Resort is also brilliantly appointed and offers a swimming pool, fitness center from 6.00am to 12 midnight only, excellent variety of onsite restaurants, and they also feature an aerobics class for a good work out session. All in all, Sunway Pyramid Hotel @ Sunway Resort is a perfect hideaway from the workloads.

Reviewed January 03, 2013

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9.0
Exceptional
Andrew from Australia
Couple
Stayed 3 nights in September 2011

Everything you need in one handy location”

Facilities available in the resort city

This was our 2nd stay at Sunway Pyramid Hotel and we will definately be back. The rooms are spacious and clean. The staff are friendly and very helpful, they bent over backwards to get us a room when our flight arrived early and we had one by 10am. The breakfast buffet is HUGE with a vast choice of western and Malaysian dishes. It is adjoining the Sunway Pyramid Shopping Centre which has everything you need...supermarket, heaps of shops, restaurants, cafes, cinema, bowling, iceskating rink and more. Not to mention the amusement park! The only downside is that the pool is a fair walk away, at the adjoining Sunway Resort. However, the pool facilities are excellent. We have previously stayed at the Sunway Resort as well, but it is more expensive and we don't see any difference apart from the fancy lobby. All in all, it's a great place for a resort style holiday. It is quite far from KL city but the hotel offers a very affordable shuttle bus service which operates twice a day in both directions.

Reviewed November 01, 2011

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9.7
Exceptional
RUZANA from Singapore
Family with young children
Stayed 2 nights in December 2011

Cosy rooms, great price at a great location”

Location; proximity to theme park, mall and other eateries; excellent service; more than decent rooms

outstanding service and more than decent facilities. we had a problem with our boiler and all it took was a phone call; not only was there an attempt to provide a replacement immediately, we had follow up service calls to ensure that we had received the boiler and was satisfied with the replacement. basically, they gave a damn about a little boiler. well done! key advantages of staying at sunway pyramid are as follows: 1) obviously a stone's throw to the actual theme park. a lazy stroll on the right side, outside the main doors, will bring you to cascades of escalators that will bring you down to the main entrance of the theme park. 2) hungry? well not up for the hotel's cuisine, you might visit one of the many affordable yet delicious food joints outside the hotel or alternatively to the mall which is conveniently attached through a link access way to the hotel. 3) well, sunway pyramid hotel is a four star hotel but you can use the facilities at the five star sunway hotel and spa resort, like the swimming pool etc.

Reviewed January 11, 2012

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9.2
Exceptional
Nuraisha from Singapore
Family with young children
Family Room ( 2 adults + 2 child breakfast)
Stayed 1 night in October 2017

One of the best hotels we've stayed in!”

Sunway Pyramid Hotel will be our hotel of choice whenever we are in the area for so many reasons! 1. Easy access to the mall & theme park 2. Wide selection at the buffet breakfast (Continental, American, Indian, Chinese, Malay, etc) 3. Helpful staff... And last but not least, their awesome family room!! The newly revamped room is spacious, clean, has a bunk bed (which the kids love!) and TWO toilet bowls so no one has to fight for it! They are also very generous with the bathroom amenities! There's a Nespresso machine as well & apparently, the canned drinks in the fridge are complimentary. What stood out the most though was the beautiful art piece featured in the room which was painted by a child with learning difficulty. In fact, the entire floor (from outside the lift & along the corridor) showcases the works of different children. I think this is a wonderful initiative by Sunway Pyramid & something that all hotels should consider doing!

Reviewed October 31, 2017

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9.0
Exceptional
Dodi from Indonesia
Family with teens
Stayed 1 night in August 2013

Pleasant in every aspects”

Clean, Comfortable, Convenient

Sunway Pyramid Hotel is my most favourite hotel whenever i travel to Bandar Sunway. For its price, you get the best out of it. Clean, spacious and comfortable room. Room with view is recommended, and always request for one facing the theme park. Marvellous view. Breakfast was okay. The best thing about the hotel it is linked directly to Sunway Pyramid shopping mall which is very convenient. Money well-spent on this hotel.

Reviewed August 19, 2013

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9.6
Exceptional
Andre from Singapore
Solo traveler
Deluxe
Stayed 6 nights in December 2019

Great Hotel to stay in Kuala Lumpur”

Sunway Pyramid Hotel is a great hotel to stay in if you are visiting Kuala Lumpur. It is a true 4-Star Hotel. The hotel staff is excellent, their rooms are clean, their breakfast selection and set up is great and the hotel is adjoined to a mall. This means that the hotel is a great base for you and your family. You are able to venture out into the city when the weather is great and if there happens to be rain or thunderstorms, then the mall has numerous activities that an individual, couple or family can take part in.

Reviewed January 09, 2020

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Dear Andre. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to visit us.

Responded March 09, 2020
Sunway Pyramid Hotel
9.2
Exceptional
Fen from Singapore
Solo traveler
Deluxe
Stayed 2 nights in May 2019

100% satisfaction ”

I highly recommend Sunway Pyramid Hotel to anyone who wishes to stay around Sunway Lagoon. It is totally value for money and is linked to the mall which is so huge that you would need an entire day to do your shopping. The room is modern looking, spacious and clean. The bathroom is however abit dull equipped with a shower (no bathtub) but adequate for me. Although the hotel lobby is not big, there is huge sitting area for the guests to rest their feet. The hotel lobby is also scented with a nice tangerine aroma which makes the hotel appear luxurious. I would like to commend Arizan, the hotel concierge, for his attentiveness and amicable attitude which make my stay in Sunway Pyramid Hotel pleasant and enjoyable.

Reviewed May 22, 2019

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9.2
Exceptional
Jenny from Singapore
Business traveler
Deluxe
Stayed 3 nights in February 2019

Facilities and breakfast are shared with Sunway hotel and resorts”

The breakfast was hosted at Sunway hotel and resort which had some distance from my hotel room. The last day I wanted to swim so asked the hotel staff member then got to know the swimming pool is also at Sunway resort. In the end I didn’t go. This is a very nice hotel if you only looking for a comfortable stay, not require any other add on service like swimming pool or breakfast. First night I stayed in the twin bed room, the hotel staff offered me to change on my second day if I don’t like it because I opted for king size bed but they don’t have it on my first night. The next morning I woke up with some noise from the travelers from China so didn’t sleep well. They talked too loud and the door did not come with soundproof I guess. The 2nd and 3rd night were awesome. Room was bigger as well. Thanks Sunway Pyramid Hotel. ;)

Reviewed March 03, 2019

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10.0
Exceptional
Shaakirah from Singapore
Couple
Stayed 3 nights in December 2018

Best for money ”

We are a honeymoon couple. The hotel staff upgraded our room. We travelled by car. The Sunway Pyramid is at such a central area. The shopping centre and sunway lagoon is connected by walkway link through the hotel itself! We didn't travel anywhere out! The Sunday Pyramid shopping centre is the biggest shopping mall I've ever seen. Even the ones in Singapore lose to it (Vivocity & Ion). We couldn't complete walking around even with our 3nights stay there (29 Dec to 1st Jan 2019). Of coz, every branded items were much much cheaper! Every store had ongoing promotions. The shopping centre opens @10am and closes 10pm sharp. Sunway lagoon was exciting. Tickets were bought online (2 days fun pass) and didnt wait too long in the queue to get the wristbands. Quack express was an added advantage in all rides. It's value for money. The elockers - You get a barcode and scan it anytime to open and close it! Worth it right, unlike those key types- one time use. Such a wonderfup trip to a NY2019!🤩

Reviewed January 02, 2019

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10.0
Exceptional
Rezina from Singapore
Family with teens
Executive City View
Stayed 3 nights in December 2018

Exceptional”

One of the best hotels in Bandar Sunway. Love the location- great accessibility to eateries, restaurant and shops with the majestic Sunway Pyramid Mall adjacent to the hotel and those shops across the road, also not forgetting- Sunway Lagoon a stone's throw away! Reasonably good food served for breakfast buffet daily. Impressive and superb service rendered by the Staff counter, Concierge and Porter- very pleasant and friendly staff. Great job and way to go Sunway Pyramid! :)

Reviewed December 18, 2018

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9.3
Exceptional
Edward from Singapore
Couple
Stayed 2 nights in May 2014

Great Stay! Will be back again. DEFINITELY”

Great Breakfast, Good Room Size, Connected to Sunway Lagoon.

Sunway Pyramid Hotel was a pleasure. It's conveniently located beside Sunway Lagoon Theme Park, with a huge shopping mall to go along. Lots of fun activities for Children and Adults. Ice Skating, Laser Tag, Arcades, Cinema etc. A wide variety of restaurants at the mall. The hotel room was spacious and clean. Bed was very comfortable. Toilet was spacious with a bathtub. Housekeeping gave new tubes of shampoo & bath foam on the next day even though I haven't finished mine the day before. Only negative: Breakfast per room was only for 1 person! To top up breakfast for the 2nd person, it cost 52 Ringgit! Apparently I wasn't the only one with the issue, as a few guests came down and encountered the same problem. Please rectify this! However, the Breakfast was really really good! A wide spread of international food. Really enjoyable. Had a wonderful stay. I'll definitely be back again! You should go too!

Reviewed May 19, 2014

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9.6
Exceptional
Farah from Malaysia
Family with teens
Deluxe
Stayed 1 night in December 2019

Comfortable stay!”

Like: Comfort bed & pillows, easy access to the sunway pyramid mall. A lot of eateries area. Great facilities. Good breakfast! Dislike: The restaurant for breakfast was quite far. It was in the Sunway resort hotel & spa. It tooks few minutes to queue before we can have our breakfast. Again, we was place at the outside of the restaurant, which served foods were lesser compared to the foods served inside the restaurant. Understand that it was due to high peak season, but please be fair to your guest as well. Sunway pyramid hotel should consider to have own cafe in the sunway pyramid hotel itself.

Reviewed January 02, 2020

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Dear Farah. I appreciate your positive feedback about our hotel, Please accept our sincere apologies we’re taking steps to ensure we maintain our high standards of customer service in the future.

Responded March 09, 2020
Sunway Pyramid Hotel
9.3
Exceptional
Eugene from Singapore
Solo traveler
Stayed 1 night in August 2015

Short yet great stay”

Clean and comfortable room, pleasant and helpful staff, convenient location.

Hotel is directly attached to Sunway Pyramid via the Food Court exit, making it a really convenient place to stay at for visitors who intend to enjoy themselves at Bandar Sunway. Room was clean and comfortable, with friendly and attentive staff. I was careless to leave my tablet device in the room after departing the hotel, but the esteemed staff turned it over to the Lost & Found department and subsequently arranged for it to be returned to me safely. Two thumbs up for top-notch hospitality and integrity. Would stay here again the next time I come visiting again.

Reviewed September 01, 2015

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8.0
Excellent
Aminah from Singapore
Group
Stayed 2 nights in March 2013

EASY ACCESS TO ALL OUR NEEDS”

THE HOTEL IS JUST NEXT TO SHOPPING MALL, RESTAURANTS, LAGOON, INDOOR ACTIVITIES CATERED FOR MY ELDER AND YOUNGER CHILDREN AND EVEN FREE ICE CUBES!

Our stays were tremendous. My children were so happy and feel blessed to have chosen Sunway Pyramid Hotel for our short accommodation. I came with my family comprises 4 adults and 1 kid. I booked 2 rooms with view and breakfasts included through Agoda, as they offered the best priced ever. Upon check in, the friendly and thoughtful staff offered my mum a wheelchair as she having difficulty to walk. They even allowed my mum to use the wheelchair until our time to catch the coach back to Singapore. I also chose smoke free rooms because I wanted fresh air. We were given rooms with Sunway Lagoon view. The hotel windows are wide which perfectly captured Sunway Lagoon scenery as our background photos. The hotel is easily accessible to shopping mall, halal restaurants, indoor games activities, movie theatre and of course the Sunway Lagoon itself, our main planned event. However, on top of all, I have chose to stay in Sunway Pyramid Hotel was because of Aeroline Service Centre that is nearby the hotel. It is very convenient for us to travel to and fro between Singapore and Sunway. We do not have to travel far to get our bus home. We will definitely come back again!

Reviewed April 10, 2013

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9.0
Exceptional
Samuel from Malaysia
Group
Stayed 1 night in April 2011

Great room and services, true 4-star hotel”

Friendly staff, clean room, responsive hot/cold shower, lightings control

I went to Sunway Pyramid for a one night stay with my friend before moving off to Genting the next morning. The stay was more than what i expected at reasonable price. The superior room i stay even come with a sofa. Services from the staff is at their best. I like the best about their room lighting control. All lights were connected to a Master Control by the bedside. You can turn off all lights just by press of a button and could even selectively turn off the lights that you want. The best, it is super responsive. Switch on and off in split second. Even the air-con and TV can be adjusted from that control. I tried their room service too. Food as deliver to my room within 15mins. Good sevices. When I ask for additional towels, they were delivered to my room without questions asked, unlike some other hotels which i stay before. However the bed was a bit too hard to my taste. I prefer those springy ones. Check in and check out are smooth but waiting time a bit long during peak hours. Check in and check out lines are all in the same Q. Would be better if separate Q are given. Overall, I like my stay very much. Would come again next time to stay longer to play at the Sunway Lagoon beside it.

Reviewed April 27, 2011

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9.7
Exceptional
NOOR from Malaysia
Family with young children
Stayed 1 night in September 2012

Great hotel to stay....thumbs up!”

Free room upgrade

I really satisfied with what i paid for. The rooms was clean and tidy which enhance my comfortness level within my staying period. The internet access was great, very fast speed. I really enjoy staying in the room with park view, it so wonderful and happening especially during nightime. Besides, i really appreciate the hotel for giving me free upgrade to executive room park view, because i have booked for only superior no view room. The room is pretty big with luxury interior view. I really love the room's decoration. Another best thing that i found while staying in his hotel was easily access to the shopping mall and shops. I don't have to travel by car to find the food, shopping and eveything. It was really fun staying here. Love it very much. Thank you sunway pyramid hotel for your kind help duing my stay. I will plan to go there again and again...

Reviewed October 03, 2012

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8.7
Excellent
Juraimi from Singapore
Group
Stayed 2 nights in November 2011

Welcoming from the start”

Adjoining to Sunway Lagoon, shopping centre, away from KL city centre

the welcoming reception was a great start to the whole stay. jasmin was kind enough to get us a room right away if we were ok for a non-smoking room, and it turns out we got the top most level with a nice view. upon telling her that i did not have the voucher printout, she brought me to the business centre where i could have it printed. room wise was spacious, interiors were lovely, tv, lights, aircon were all working - no problems. i even asked for extra towels cause we were planning to go to sunway waterpark and they oblidge. i thought that the room comes with wireless internet though but it dint, just the wired internet. no issues there but fyi for those who think it is. the buffet breakfast had a good variety although you pretty much will face mostly similar food daily. still it taste good enough for seconds. our package has buffet dinner as well but it was pale in comparison to the breakfast, and they only served plain water. any other drinks will be chargeable. checkout was a breeze but i find the taxi charges to airport a tad expensive though for convenience it probably be easier. overall it was a great stay and kuddoz to the more than accomodating staff at sunway pyramid hotel. will definitely go there again.

Reviewed November 17, 2011

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8.0
Excellent
Shahira from Singapore
Family with young children
Stayed 3 nights in December 2014

Room was nice but far fr swimming pool n breakfast”

Staffs were very good, helpful and attentive. Room given was great and facing Sunway Lagoon. Near to shopping mall.

My stay at Sunway Pyramid Hotel was alright, eventhough we stayed for 1 night before we managed to transfer to Sunway Resort Hotel. Just that to have our breakfast n going to the swimming pool, we have to walk all the way to Sunway Resort Hotel which is troublesome and time consuming. And the breakfast was just ok, not much variety. We were happy to get a transfer to e next hotel, Sunway Resort and the room we got(The Club), was way much better and beyond our expectation. Breakfast was superb. We love it so much. And one more thing, the Mandara Spa that i went was not a good experience for myself, eventhough I was given a special price as a hotel guest. I have to walk quite a distance in e so called "forest" b4 I reached the spa. The massage wise was ok, just that I have to sit up on e massage bed instead of lying, faced down for e therapist to massage my back. I felt e strain on my lower back during the whole process..I answered my feedback to e lady at e spa reception when paying, and her reply was, "Oh, u shd have take e full body massage instead!" To me that's NOT the point.. I'm too tired n don't want to waste my time arguing with her so I just paid and left. I felt more tired instead of relax after e massage, plus I have to walk the long distance back to the hotel. I find its really not worth it! Other than that our stay at Sunway Resort was great! My family, especially my kids, enjoyed themself at the Sunway Lagoon. Nevertheless, thank u for having us and I would say all the hotel staffs there were excellent! Gd job.. If we were to come back again, we will stay at Sunway Resort Hotel...im sorry but I will skip e Spa...

Reviewed December 12, 2014

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9.3
Exceptional
Beech from Australia
Family with teens
Stayed 2 nights in September 2012

Fun for all ages”

Close to every thing

sunway pyramid hotel @sunway resort-there is something for every one- young and older children will love the ice skating in the shopping complex which ajoins the hotel - the theme park is fun for all - very cheap compared to theme parks in australia- to get in and 95% of rides are free - minimal waiting time - very affordable day out for families on holiday- staff and facilities at the hotel rated very high - this was our second stay at sunway- no risks involved - i am sure this hotel would please all

Reviewed September 08, 2012

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9.3
Exceptional
JIA
Couple
Stayed 3 nights in June 2011

Lovely hotel with wonderful service and big rooms”

The size of the rooms were huge. The view of Sunway Lagoon was excellent

My stay at Sunway Pyramid Hotel was a memorable one. I was greeted with friendly and approachable staff at the lobby. They were attentive to the questions I had for them and they were readily trying their best to meet my every request, be it early check-in and late check-out. The room had an excellent view of Sunway Lagoon and exceeded my expectations in terms of cleanliness and size. It was one of the more spacious rooms I have stayed in. Breakfast buffet was not that fantastic but all is forgiven when you have had such a memorable holiday.

Reviewed June 25, 2011

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