Sunway Resort Hotel & Spa
2018

Sunway Resort Hotel & Spa

Persiaran Lagoon, Bandar Sunway, Kuala Lumpur, Malaysia, 47500
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 Sunway Resort Hotel & Spa
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    Lobby Sunway Resort Hotel & Spa
    Ballroom Sunway Resort Hotel & Spa
    Bathroom Sunway Resort Hotel & Spa
    Premier Park View Sunway Resort Hotel & Spa
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    Swimming pool Sunway Resort Hotel & Spa

    Guest reviews

    8.5
    Excellent
    /10
    (5309 reviews)See what guests said
    9.6
    Exceptional

    "are perfectly well and enjoy the staff!"

    Serene

    -

    November 24, 2018

    8.6
    Excellent cleanliness
    Recommended by 93% of guests

    Property highlights

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Air conditioning

    This property is in high demand!Booked 29 times since yesterday
    Excellent
    Location
    8.7
    See map
    Excellent location
    Nearby
    Popular
  • Sunway Pyramid Shopping Mall280 m
  • Sunway Pyramid300 m
  • Sunway Lagoon350 m
  • Scream Park390 m
  • Nickelodeon Lost Lagoon420 m
  • Sunway Lagoon Theme Park450 m
  • Sunway Medical Centre500 m
  • Monash University570 m
  • Sunway College600 m
  • Metropolitan College1.85 km
  • Value for money8.0
    Distance to city center20. Km
    Location rating8.7
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport9.2 km
    Select your room
    8.5
    Excellent
    Room comfort & quality
    Executive Suite Family Fun Package
    Executive Suite Family Fun Package
    ...
    • Room size: 61 m²/657 ft²
    • Shower
    Enter dates to see prices
    Club Double or Twin Family Fun Package
    Club Double or Twin Family Fun Package
    ...
    • Room size: 40 m²/431 ft²
    • Shower and bathtub
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Executive Suite
    Executive Suite
    ...
    • Room size: 61 m²/657 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Club
    Club
    ...
    • Room size: 40 m²/431 ft²
    • City view
    • 2 single beds or 1 king bed
    Enter dates to see prices
    Premier Park View
    Premier Park View
    ...
    • Room size: 40 m²/431 ft²
    • Park view
    • 2 single beds or 1 king bed
    Enter dates to see prices
    Junior Suite
    Junior Suite
    ...
    • Room size: 45 m²/484 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Premier
    Premier
    ...
    • Room size: 40 m²/431 ft²
    • City view
    • 2 single beds or 1 king bed
    Enter dates to see prices
    Club Double or Twin Family Fun Package
    Club Double or Twin Family Fun Package
    ...
    • Room size: 40 m²/431 ft²
    • Shower and bathtub
    Enter dates to see prices
    Club Double or Twin
    Club Double or Twin
    ...
    • Room size: 40 m²/431 ft²
    • Shower and bathtub
    Enter dates to see prices
    Club Double or Twin - Couples Escapade
    Club Double or Twin - Couples Escapade
    ...
    • Room size: 40 m²/431 ft²
    • Shower and bathtub
    Enter dates to see prices

    What people love about the property

    • 8.8
      Excellent

      "Clean room, polite staff, comfy bed, close to shopping mall and theme park, great breakfast Cons- a bit dated room with small TV"

      Siu G.

      |

      January 3, 2019

    • 7.6
      Very good

      "Location very good."

      Kamaliana

      |

      December 23, 2018

    • 10.0
      Exceptional

      "Very nice stay."

      Chieng

      |

      December 18, 2018

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    More about Sunway Resort Hotel & Spa

    More about Sunway Resort Hotel & Spa

    10.0
    Exceptional

    "We had a pleasant stay in the hotel."

    Sally

    |

    January 14, 2019

    An overview

    Show less

    What they offer

    10.0
    Exceptional

    "I liked everything about the hotel especially the staff."

    Ali

    |

    December 6, 2018

    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    American cuisine
    American cuisine
    Breeks Cafe
    5.4 km American
    myBurgerLab Oug
    6.9 km American, Fast food, Halal
    The Owls Cafe
    7.3 km American, Cafe, Fusion
    Asian cuisine
    Asian cuisine
    Nasi Kandar Shaaz Curry House
    230 m Asian, Indian, Indonesian
    Restaurant Sri Nyonya
    3.6 km Asian, Malaysian
    Paradise Dynasty
    4.0 km Asian, Chinese, Taiwanese
    Chinese cuisine
    Chinese cuisine
    Fatty Chong Restaurant
    4.9 km Chinese
    Yun lai dim sum
    5.3 km Chinese
    Home Kitchen
    5.4 km Chinese

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Real reviews from real guests

    Agoda Reviews (5309)Booking.com Reviews (5456)
    8.5
    /
    10
    Cleanliness8.6
    Facilities8.6
    Location8.7
    Room comfort and quality8.5
    Service8.5
    Value for money8.0
    Provided by verified guests of Agoda
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    All guests (5309)
    All room types

    Show reviews that mention 

    Showing 3987 verified guest comments
    12345
    10.0
    Exceptional
    Sylvia from Singapore
    Family with teens
    Premier
    Stayed 2 nights in February 2019
    Amazing weekend”
    We had a wonderful but short weekend. The rooms were big and clean. The staff were wonderful and friendly. Special shout out to front office staff Balraj (i believe that’s his name). Efficient check in. We are a family of 5 and the rooms were big.
    Reviewed March 01, 2019
    Dear SYLVIA, We are very happy to know our services and facilities lived up to your expectations. Thank you for recognizing our team with a special mention to Balraj who provided personal and instinctive experiences.
    Responded March 07, 2019
    Sunway Resort Hotel & Spa
    10.0
    Exceptional
    Norhaslinda from Malaysia
    Family with young children
    Premier
    Stayed 1 night in February 2019
    My 1st perfect ten score!”
    It was public holiday and i expected the crowd. But, the cx in and cx out was super breeze even though during bfast there were many people. Buffet bfast was totally awesome. There are direct access to sunway lagoon from the hotel. Very close. Very close to sunway pyramid, just walk in covered area/bridge. Other eateries/ conv store just across the road. The staff was all very helpful and friendly.
    Reviewed February 12, 2019
    Dear NORHASLINDA, Thank you so much for giving us the opportunity to show you the Sunway hospitality. We are very happy to know our services and facilities lived up to your expectations. Look forward to welcoming you back to Sunway City.
    Responded February 15, 2019
    Sunway Resort Hotel & Spa
    10.0
    Exceptional
    Wei from Malaysia
    Couple
    Premier
    Stayed 1 night in February 2019
    Free Hotel Room Upgrade”
    I loved everything about the Hotel, staffs are helpful and friendly as well, and the hotel is well maintained. I got free room upgrade from Premier room to Suit (i didn't request for it and the occupancy rate up to 80%) although I booked cheapest room about 1 week before my actual stay day. What's a surprise! Just a minor feedback, complementary breakfast buffet served should be replenished whenever they are close to running out. During my visit, rice was empty for 10 mins and only replenish upon my request.
    Reviewed February 08, 2019
    Dear WEI, We are delighted to hear that you had a good time here and enjoyed the facilities and services offered. Nevertheless, we have noted on your comments mentioned for future improvements. It was a pleasure to have you here and the team looks forward to welcoming you back again soon.
    Responded February 15, 2019
    Sunway Resort Hotel & Spa
    9.6
    Exceptional
    JO from Malaysia
    Family with young children
    Premier
    Stayed 1 night in March 2019
    Good hotel to spend during weekend”
    Everything is good, especially the swimming pool, my kid love it!! staff is very friendly, breakfast is superb, a lot of variety.. we definitely will come to stay again next time.
    Reviewed March 04, 2019
    Dear JO, Thank you so much for giving us the opportunity to show you the Sunway hospitality. We are very happy to know our services and facilities lived up to your expectations. Look forward to welcoming you back to Sunway City.
    Responded March 07, 2019
    Sunway Resort Hotel & Spa
    8.8
    Excellent
    Nor from Malaysia
    Family with young children
    Premier Park View
    Stayed 1 night in December 2018
    Excellent”
    Does not have dedicated hotel parking-shared with mall goers. Car was scratched during overnite park.
    Reviewed March 04, 2019
    9.2
    Exceptional
    Nazwa from Malaysia
    Family with young children
    Executive Suite
    Stayed 1 night in February 2019
    Super😍”
    Suites my needs, clean,spacious,privacy and great staffs. From room service staff to the club reception staff. Food was super healthy thank you chef 👨‍🍳, will definitely plan to stay
    Reviewed March 01, 2019
    Dear NAZWA, It gives us great pleasure to know that the services and hospitality rendered by the team has met your expectations and we look forward to another opportunity to have you back at our hotel soon.
    Responded March 07, 2019
    Sunway Resort Hotel & Spa
    9.6
    Exceptional
    Lionel from Singapore
    Couple
    Premier
    Stayed 2 nights in January 2019
    Pleasant stay”
    A water theme park, a mega-mall right beside, and lots of 24-hr eateries surrounding the hotel. Good for 3 nights stay, a day at Sunway Lagoon, 2 days at the mall (and cinema or ice skating if you like) and surrounding area, and a day to relax.
    Reviewed January 27, 2019
    Dear LIONEL, We are delighted to hear that you had a good time here and enjoyed the facilities and services offered. It was a pleasure to have you here and the team looks forward to welcoming you back again soon.
    Responded January 29, 2019
    Sunway Resort Hotel & Spa
    9.2
    Exceptional
    Yuehrou from Malaysia
    Couple
    Premier
    Stayed 1 night in December 2018
    The hotel are nice can see the firework view aso”
    The room is at 6th floor, still can see the firework but got the tree. But their close the 5th facilities area...then we only can go to 1st floor see the firework view. The breakfast many choice but the food need to add oil.
    Reviewed January 02, 2019
    Dear YUEHROU, Thank you for choosing to stay with us during your recent visit. We hoped all was up to your expectations. We look forward to your next visit with us.
    Responded January 13, 2019
    Sunway Resort Hotel & Spa
    10.0
    Exceptional
    Reagan from Malaysia
    Couple
    Premier
    Stayed 1 night in February 2019
    Fantastic Hospitality”
    The Resort were fantastically good. I had made a special request for valentine night with a staff named ZARA. She were very helpful & she did very well on the decoration, she even had us upgraded from premier room to Junior Suite. That's not all, eventually on the day of check in i changed my mind to add on the deco package. The named staff did manage to get a valentine cake in just couple of hours for us. Hereby to Thank Ms. ZARA for her great effort & she did amazingly well in her job.
    Reviewed February 16, 2019
    Dear REAGAN, Thank you so much for giving us the opportunity to show you the Sunway hospitality. We are very happy to know our services and facilities lived up to your expectations. Thank you for recognizing our team with a special mention to Zara who had provided personal and instinctive experiences. Look forward to welcoming you back to Sunway City.
    Responded February 18, 2019
    Sunway Resort Hotel & Spa
    8.8
    Excellent
    melissa from Malaysia
    Couple
    Premier
    Stayed 1 night in February 2019
    very convenient ”
    the shopping mall just 5 mins walk from the hotel link-walk and easy to get around.
    Reviewed February 28, 2019
    Dear MELISSA, Thank you for choosing to stay with us during your recent visit. We are very happy to know our services and facilities lived up to your expectations. Look forward to welcoming you back to Sunway City.
    Responded March 07, 2019
    Sunway Resort Hotel & Spa
    8.0
    Excellent
    Bernardus from Indonesia
    Business traveler
    Premier
    Stayed 2 nights in February 2019
    Very good”
    Hotel is nice and clean
    Reviewed February 25, 2019
    Dear BERNARDUS, It was a privilege to have you here and we look forward to welcoming you back again soon.
    Responded March 07, 2019
    Sunway Resort Hotel & Spa
    10.0
    Exceptional
    Ali from Maldives
    Solo traveler
    Premier Park View
    Stayed 1 night in October 2018
    Superb Hotel”
    I liked everything about the hotel especially the staff. They have very well trained amazing , helpful staff. Kudos to the front office team. Only negative point for me was the Breakfast . A bit tight space in sitting area .But the staff were very helpful in directing me to an empty seat. Would be great to see a variety of cakes and other pastries as well.
    Reviewed December 06, 2018
    Dear ALI, We're glad you were able to experience the warm hospitality and services of our team. We have highlighted your comments to the team and we will certainly work towards driving greater improvement; allowing for better experience.
    Responded December 15, 2018
    Sunway Resort Hotel & Spa
    9.6
    Exceptional
    Ridwan from Australia
    Family with teens
    Premier
    Stayed 2 nights in November 2018
    Well maintained with professional staff”
    They tried their best to accomodate our special requests. The facilities are very well maintained. Location is terrific next to shopping mall and fun park for family. Staff were very professional. They even check on my old mother at the room when they were made aware indirectly that my mom would be mostly staying inside the room. That caring aspect of service put the team excels other comparable hotel. Thank you Sunway Resort Team!
    Reviewed November 19, 2018
    Dear Mr Ridwan, Thank you for choosing to stay with us during your recent trip. We are pleased to know that you had enjoyed your overall stay. We look forward to your next visit with us.
    Responded November 20, 2018
    Sunway Resort Hotel & Spa
    10.0
    Exceptional
    Nahili from Singapore
    Family with young children
    Premier
    Stayed 3 nights in November 2018
    Family Bonding”
    All the staff that we encounter, there are very professional, attentive and polite. They truly shown Malaysian hospitality. All of us enjoy our stay and would definitely choose this hotel went we in near future. The location of the hotel & the amount of family activity we can do together here is fantastic.
    Reviewed November 14, 2018
    Dear NAHILI, Thank you for choosing to stay with us during your recent trip. We are pleased to know that you had enjoyed your overall stay. We look forward to your next visit with us.
    Responded November 20, 2018
    Sunway Resort Hotel & Spa
    10.0
    Exceptional
    BOON from Malaysia
    Family with young children
    Premier
    Stayed 1 night in November 2018
    Exceptional”
    This is the only hotel i give all excellent rating. Its worth the money for their room, breakfast and swimming pool and location. Room is spacious as they given me family room and combined 1 large bed and 1 queen bed together. Breakfast a lot variety. swimming pool is very huge. A link bridge to sunway pyramid.
    Reviewed November 05, 2018
    Dear BOON, Thank you for choosing to stay with us during your recent trip. We are pleased to know that you had enjoyed your overall stay. We look forward to your next visit with us.
    Responded November 20, 2018
    Sunway Resort Hotel & Spa
    9.2
    Exceptional
    BRENDAN from Australia
    Solo traveler
    Premier
    Stayed 4 nights in September 2018
    Very nice hotel.”
    Beautiful hotel, lovely posh room and super comfy bed. Good facilities. Staff are excellent. Credit to management with their staff training. Every member was delightful, kind helpful and pleasant. Only issue with room is a door to open to the room next door. The door itself is paper thin and one can hear everything being said and done in the adjoining room.
    Reviewed October 28, 2018
    Dear BRENDAN, Thank you for choosing to stay with us during your recent trip. We are pleased to know that you had enjoyed your overall stay. We look forward to your next visit with us.
    Responded November 20, 2018
    Sunway Resort Hotel & Spa
    9.6
    Exceptional
    harry from Philippines
    Couple
    Club
    Stayed 1 night in October 2018
    club lounge”
    everything is ok specially the staff they are all great.. but the club lounge food choice from afternoon tea up to breakfast i dont like it sorry... and for.lull time the club lounge dont have food that we can chew only drinks.. sorry again.
    Reviewed October 24, 2018
    Dear HARRY, Thank you for choosing to stay with us during your recent visit. We have noted on your comments and will strive for further improvement to merit your future visit.
    Responded November 20, 2018
    Sunway Resort Hotel & Spa
    10.0
    Exceptional
    Noor from Malaysia
    Family with young children
    Premier
    Stayed 1 night in October 2018
    A Resort with family at heart”
    My two young children was completely smitten by the breakfast experience. They enjoyed the fact that the children's pool was warmer than the adult pool. Free minibar was good but there was only one non-carbonated drink. Perhaps this resort could learn from Aloft on this part. Other than that, the bedding, tub, tv channels, free mobilephone, all was perrrfect.
    Reviewed October 16, 2018
    Dear Ms Noor, Thank you for choosing to stay with us during your recent trip. We are pleased to know that you had enjoyed your overall stay. We look forward to your next visit with us.
    Responded October 21, 2018
    Sunway Resort Hotel & Spa
    9.2
    Exceptional
    Mohammed from Saudi Arabia
    Couple
    Premier
    Stayed 2 nights in July 2018
    My first choice if transit in KL”
    I have been here more than 8 times. Every transit I book 2-3 nights with family or just couple. I believe it has the best variety of facilities in Asia. It suits families, couples, friends and any people. The breakfast still my best in the world.
    Reviewed October 02, 2018
    Dear Mr Mohammed, Thank you for choosing to stay with us during your recent trip. We are pleased to know that you had enjoyed your overall stay. We look forward to your next visit with us.
    Responded October 06, 2018
    Sunway Resort Hotel & Spa
    7.2
    Very good
    Noor from Malaysia
    Couple
    Premier
    Stayed 1 night in February 2019
    It was okay”
    The breakfast spread is the best. They have a lot of variety of foods. Loving the arab food so much. Hotel Staffs are so nice and friendly. But the room is just mediocre at best. I think one of the cleaners forgot to take the rags for cleaning out of the room. It was on the table next to the kettle. I was appalled by it. Oh the room is spacious (Premier room) but there’s some sort of socks smell on the sofa bed. They gave us junior double queen bed instead of one king sized bed as requested.
    Reviewed February 26, 2019
    Dear NOOR, We are delighted to hear that you had a good time here and enjoyed the facilities and services offered. Nevertheless, we have noted on your comments mentioned for future improvements. It was a pleasure to have you here and the team looks forward to welcoming you back again soon.
    Responded March 07, 2019
    Sunway Resort Hotel & Spa
    12345
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    • Excellent location
    • Mid Valley Mega Mall