Swiss - Garden Beach Resort Damai Laut
Swiss - Garden Beach Resort Damai Laut
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8.8
Excellent

"Pool is very nice, and beach is nice and clean too."

See M.

|

May 14, 2018

Deluxe Garden View - View Swiss - Garden Beach Resort Damai Laut
Deluxe Garden View - View
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Lobby Swiss - Garden Beach Resort Damai Laut
Lobby
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Swimming pool [outdoor] Swiss - Garden Beach Resort Damai Laut
Swimming pool [outdoor]
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Swimming pool [outdoor] Swiss - Garden Beach Resort Damai Laut
Swimming pool [outdoor]
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See map Swiss - Garden Beach Resort Damai Laut
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Good
Location
6.6
See all 6 photos Swiss - Garden Beach Resort Damai Laut
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What guests are saying:
Good for family vacation
NORHAIRIE from Malaysia
Family with young children
pool was very nice for kids. its like mini water park. the hotel was clean. has its private beach. only need to improve for the receptionist for check in; take too long for check in
mustaqqim from Malaysia
Family with young children
Please provide more varieties food for breakfast
Norharira
Family with young children
I’ve been staying in Lumut Swiss Garden since year 2001. Nice place very relaxing. Once you go in don’t need to come out coz it’s quite remote and serve the purpose as resort. Such a big place but well maintained.
Shager from Malaysia
Family with young children
I couldnt find any reason to rate this any lower than 5 stars. Excellent!
AZREEN from Malaysia
Family with young children
Our family had a really great time staying here. The staff are really helpful and polite. Even my 70 years old father enjoy our trip here. The scenery are just magnificent.
Shariza from Malaysia
Family with young children
Probably other choice to Lost World of Tambun. But guests are asked to check out at 11 cause unknown. That was unproper.
zabidi from Malaysia
Family with young children
Room very clean.Excellent swimming pool for kids.Private beach with activities.Breakfast was good.Overall best place to stay with kids.Only a bit far from town.otherwise all is good.
PUSPA from Malaysia
Family with young children
Good
From 4143 reviewsSee what guests said
6.8
/
10
Recommended by 87% of guests
Value for money6.9
Distance to city center25 km
Location rating6.6
  • Airport transfer

  • Private beach

  • Currency exchange

  • Free Wi-Fi in all rooms!

Select your room
This property is in high demand!Booked 17 times since yesterday | 19 travelers are looking at this property right now
Executive Deluxe
Executive Deluxe
...
  • Room size: 35 m²/377 ft²
  • Pool view
  • 2 single beds or 1 double b...
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Deluxe Garden View
Deluxe Garden View
...
  • Room size: 35 m²/377 ft²
  • Garden view
  • 2 single beds or 1 double b...
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Deluxe Sea View
Deluxe Sea View
...
  • Room size: 35 m²/377 ft²
  • Ocean view
  • 2 single beds or 1 double b...
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3D2N Full Board Package - Deluxe Garden
3D2N Full Board Package - Deluxe Garden
...
  • Room size: 35 m²/377 ft²
  • Balcony/terrace
  • 2 single beds or 1 double b...
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2D1N Full Board Package - Deluxe Garden
2D1N Full Board Package - Deluxe Garden
...
  • Room size: 35 m²/377 ft²
  • Balcony/terrace
  • 2 single beds or 1 king bed
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3D2N Family Package - Deluxe Garden
3D2N Family Package - Deluxe Garden
...
  • Room size: 35 m²/377 ft²
  • Balcony/terrace
  • 2 single beds or 1 double b...
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2D1N Family Package - Deluxe Garden
2D1N Family Package - Deluxe Garden
...
  • Room size: 35 m²/377 ft²
  • Balcony/terrace
  • 2 single beds or 1 double b...
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3D2N Half Board Package - Deluxe Garden
3D2N Half Board Package - Deluxe Garden
...
  • Room size: 35 m²/377 ft²
  • Balcony/terrace
  • 2 single beds or 1 double b...
Enter dates to see prices
2D1N Half Board Package - Deluxe Garden
2D1N Half Board Package - Deluxe Garden
...
  • Room size: 35 m²/377 ft²
  • Balcony/terrace
  • 2 single beds or 1 double b...
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Deluxe Sea  Facing - Room Only
Deluxe Sea Facing - Room Only
...
  • Non-smoking
  • Shower
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Have a question for Swiss - Garden Beach Resort Damai Laut?

What people love about the property

  • 7.2
    Very good

    "Front desk staff was very helpful, friendly and accommodating."

    Rahayu

    |

    January 16, 2018

  • 10.0
    Exceptional

    "Secluded and a good place to recover over the weekend."

    nik

    |

    September 27, 2017

  • 7.6
    Very good

    "A good place to relax and chill out."

    FIRDAUS

    |

    December 27, 2016

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More about Swiss - Garden Beach Resort Damai Laut

More about Swiss - Garden Beach Resort Damai Laut

8.0
Very good

"Reception staff are friendly and helpful."

WONG

|

December 31, 2016

An overview

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What they offer

8.0
Very good

"Overall the place is very nice and clean."

Reenajeet K.

|

April 18, 2018

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Property's guest policies

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Some helpful facts

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Announcements

From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

Real reviews from real guests

Agoda Reviews (4143)Booking.com Reviews (2133)
Cleanliness6.7
Facilities7.4
Location6.6
Room comfort and quality6.9
Service7.2
Value for money6.9
Provided by verified guests of Agoda
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All guests (4143)
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Showing 2959 verified guest comments
12345
9.6
Exceptional
Danish from Malaysia
Family with young children
Deluxe Garden View
Stayed 1 night in December 2018
Great place to spend quality time with family !”
Came here for my wedding anniversary. Took their package with room deco and candle light dinner. Only would I could say is its really worth it and it will be one of our memorable stay. Thanks for the good work guys !
Reviewed January 01, 2019
Dear Mr.Danish, Thank you for staying with us and for posting your review on Agoda. The Swiss Garden Beach Resort team truly appreciates it. It is so nice to see that you had a wonderful anniversary stay with us. We appreciate that you will recommend us to family and friends and will continue to support us in future. Thank you. Maureena Ann - Guest Experience & Quality Assistant Manager
Responded January 03, 2019
Swiss - Garden Beach Resort Damai Laut
8.4
Excellent
Elamurugan from India
Family with young children
Deluxe Sea View
Stayed 1 night in October 2018
GOOD PLACE TO STAY CONNECTED WITH NATURE”
STAYED 2 NIGHTS, SEA VIEW ROOM. HAD EXCELLENT VIEW, ROOMS WERE CLEAN AND SPACIOUS, LOCATION OF THE HOTEL IS ISOLATED FROM THE TOWN AREA, BUT ATTACHED TO NATURE, NATURE LOVING PEOPLE LIKE ME WILL ENJOY IT, HAVE TO PLAN AND TAKE ENOUGH FOOD AND SNACKS TO ENJOY, LOVED THE FOOD IN THE RESTORAN, LESS OPTIONS FOR VEGETARIANS, MY SON ENJOYED THE WATER PARK, HORSE RIDE, AND THE BEACH VEHICLE, PRIVATE AND CLEAN BEACH WITH LESS PEOPLE ADDS SPICE TO THE NATURE LOVERS. I ENJOYED THE MORNING WALK OUTSIDE THE HOTEL. VERY NICE PLACE TO HAVE A RELAXING AND PEACEFUL OUTING. IF YOU ARE NATURE LOVER, DON MISS THIS PLACE. YOU WILL LOVE IT
Reviewed December 29, 2018
Dear Mr.Elamurugan, Thank you for staying with us and for posting your review on Agoda. The Swiss Garden Beach Resort team truly appreciates it. It is so nice to see that you had a wonderful stay with us. I do have to agree that we’re located quite a distance away from the central areas however, this is also why we’re able to provide guests with the ultimate tranquil getaway they come seeking. We appreciate that you will recommend us to family and friends and will continue to support us in future. Thank you. Maureena Ann - Guest Experience & Quality Assistant Manager
Responded January 03, 2019
Swiss - Garden Beach Resort Damai Laut
8.8
Excellent
NOOR from Malaysia
Family with young children
Deluxe Garden View
Stayed 1 night in December 2018
Enjoyable weekend”
First time been here, my family had great time. For me it such peaceful place to relax and connect myself to nature. We don't even have enough time to explore every activity provided. My kids enjoyed the sands and beach. May be some of the building and rooms look old but i really appreciate the hospitalities. I concluded it was such a memorable and enjoyable getaway. Thank you so much and hopefully this place will continue and always deliver great services to all.
Reviewed December 27, 2018
Dear Ms.Noor, Thank you for choosing to stay with us during your recent trip to Lumut. We have noted your feedback on the presence of flies and this is a periodic menace caused by the surrounding areas of our resort and it does not only affect our resort but almost the entire town of Sitiawan, Lumut and Manjung. We have reported the problem to the local council as well as the Health Department and we are working closely with them on this issue. I truly hope that this does not mar your opinion toward our resort and hope that we will have the chance to serve you again in the near future. Thank you. Maureena Ann (Guest Experience & Quality Assistant Manager)
Responded December 28, 2018
Swiss - Garden Beach Resort Damai Laut
9.6
Exceptional
MAEGALA from Malaysia
Family with young children
Deluxe Garden View
Stayed 2 nights in December 2018
Great Place to spend your family time”
It is definitely a great place to spend your holiday. Worth for money, nice view and the water slides and mini water theme park is the main attraction My kids love it so much. The flies issues in hotel area is beyond their control I guess. My 3 days 2 nights was great there. Friendly staff and responsible swimming pool guard is there to watch you all the times. Well monitored. Definitely will come again. Thank You Swiss Garden Beach Resort Damai Laut to be part of my family memories.
Reviewed December 26, 2018
Dear Ms.Maegala, Thank you for staying with us and for posting your review on Agoda. The Swiss Garden Beach Resort team truly appreciates it. It is so nice to see that you had a wonderful stay with us. We appreciate that you will recommend us to family and friends and will continue to support us in future. We hope there will be a chance to welcome you again to our resort. Thank you. Maureena Ann - Guest Experience & Quality Assistant Manager.
Responded December 28, 2018
Swiss - Garden Beach Resort Damai Laut
9.2
Exceptional
Ahmad from Malaysia
Family with young children
Executive Deluxe
Stayed 2 nights in January 2019
Good for family and great for kids”
The best place I ever visit with my family for a quick familia retreat.
Reviewed January 16, 2019
Dear Ahmad, Thank you for choosing Swiss-Garden Beach Resort Damai Laut as your preferred hotel while in Lumut. We are glad to hear that you had an enjoyable stay with us. We hope to welcome you back to our resort in near future! Maureena Ann - Guest Experience & Quality Assistant Manager.
Responded January 17, 2019
Swiss - Garden Beach Resort Damai Laut
6.0
CHIN from Malaysia
Family with young children
Deluxe Garden View
Stayed 2 nights in January 2019
Hope can be better.”
I been to this hotel last 8 yrs ago, i can see there a lot improve in facilities n the room bath area. the hotel should increase staff in breakfast restaurant, cause table no clean up n food preparation is slow. Another issue i would like to highlight on the smoking area, i found a lot of people smoking on the beach while a lot of children playing there too. that make me quite disappointed.
Reviewed January 07, 2019
8.4
Excellent
Shager from Malaysia
Family with young children
Deluxe Sea View
Stayed 2 nights in December 2018
Superb place for relaxing ”
I’ve been staying in Lumut Swiss Garden since year 2001. Nice place very relaxing. Once you go in don’t need to come out coz it’s quite remote and serve the purpose as resort. Such a big place but well maintained.
Reviewed December 19, 2018
Dear Mr.Shager, Thank you for staying with us and for posting your review on Agoda. The Swiss Garden Beach Resort team truly appreciates it. It is so nice to see that you had a wonderful stay with us. We appreciate that you will recommend us to family and friends and will continue to support us in future. We hope there will be a chance to welcome you again to our resort. Thank you. Maureena Ann - Guest Experience & Quality Assistant Manager.
Responded December 20, 2018
Swiss - Garden Beach Resort Damai Laut
8.0
Excellent
VOON from Malaysia
Family with young children
Deluxe Garden View
Stayed 2 nights in December 2018
Need some maintenance ”
Overall stay was good, can spend whole day in hotel without going out. My kids love the kids club very much. However the in room refrigerator was dirty until I not dare to put in food in. Ceiling also dirty, black spots near the air conditioner. Air conditioner also filled with dust
Reviewed December 15, 2018
Dear Ms.Woon, We sincerely apologize for the shortfalls during your stay and definitely will investigate further on the issues that you have highlighted to obviate reoccurrence. Do kindly treat this as a one-off aberration on our part and not a mark of the hospitality that we are known for. We do look forward to meeting you on your next visit and we will make sure you carry back better memories of your visit with us. Thank you. Maureena Ann (Guest Experience & Quality Assistant Manager)
Responded December 17, 2018
Swiss - Garden Beach Resort Damai Laut
10.0
Exceptional
NURSYAZANA from Malaysia
Family with young children
Deluxe Sea View
Stayed 1 night in December 2018
the pool is the best for all family member”
a good place to rest. last time I come its hard to get dinner around the hotel . now they open stall to sell something for dinner from 3pm to 6pm. at least we got other choice other that buffet and room services.
Reviewed December 10, 2018
Dear Nursyazana, Thank you for choosing to stay with us during your recent trip to Lumut. We are most grateful that you have found the time to share your stay experience with us. We hope there will be a chance to welcome you again to our resort. Thank you. Maureena Ann - Guest Experience & Quality Assistant Manager.
Responded December 11, 2018
Swiss - Garden Beach Resort Damai Laut
9.2
Exceptional
Andrew from Singapore
Family with young children
Deluxe Garden View
Stayed 1 night in December 2018
A great resort with many activities for family with kids”
While the location is far away from town, the resort provides all sorts of activities for children of all ages. My kids love the pool and the children discovery center. We spent most of our time in this 2 places.
Reviewed December 08, 2018
Dear Mr.Andrew, Thank you for staying with us and for posting your review on Agoda. The Swiss Garden Beach Resort team truly appreciates it. It is so nice to see that you had a wonderful stay with us. We appreciate that you will recommend us to family and friends and will continue to support us in future. We hope there will be a chance to welcome you again to our resort. Thank you. Maureena Ann - Guest Experience & Quality Assistant Manager.
Responded December 09, 2018
Swiss - Garden Beach Resort Damai Laut
8.4
Excellent
Rohaida from Malaysia
Couple
Deluxe Sea Facing - Breakfast
Stayed 2 nights in November 2018
Nice hotel”
The hotel is nice, room is very clean, large pool and suitable for kid. The only drawback is it was a bit far from the city, good for people who want to escape the city. If you do not planning to dine at the hotel please eat or bring food before coming here. In general I really enjoyed the stay here.
Reviewed November 28, 2018
Dear Ms.Rohaida, Thank you for choosing to stay with us during your recent trip to Lumut. We are most grateful that you have found the time to share your stay experience with us. We hope there will be a chance to welcome you again to our resort. Thank you. Maureena Ann - Guest Experience & Quality Assistant Manager.
Responded November 29, 2018
Swiss - Garden Beach Resort Damai Laut
9.6
Exceptional
Faris from Malaysia
Family with young children
Deluxe Garden View
Stayed 1 night in November 2018
Great place to have a short vacay”
the staff at the reception is really helpful. When we complain that the line is too long, the apologize and immediately fasten up their work. we book deluxe garden view room. but when the Chinese receptionist saw my mother in wheel chair, she upgrade our room to sea view which is more convenience without extra charges. thumbs up!
Reviewed November 27, 2018
Dear Faris, Thank you for staying with us and for posting your review on Agoda. The Swiss Garden Beach Resort team truly appreciates it. It is so nice to see that you had a wonderful stay with us. We appreciate that you will recommend us to family and friends and will continue to support us in future. Thank you. Maureena Ann - Guest Experience & Quality Assistant Manager.
Responded November 29, 2018
Swiss - Garden Beach Resort Damai Laut
8.0
Excellent
Hui from Malaysia
Family with young children
Deluxe Garden View
Stayed 1 night in November 2018
Joyful trip for kids!”
Great place to spend a short getaway with family. The only disappointment is the beach is not well-kept... too many rubbish by the seashore and look dirty to swim. Also, please have more options on ala-carte menu and perhaps make it more affordable since it is quite a distance to travel out for food
Reviewed November 09, 2018
Dear Mr.Hui, Thank you for choosing to stay with us during your recent trip to Lumut. We are most grateful that you have found the time to share your stay experience with us. We sincerely apologize for your less-than-satisfactory during check in as due to busy periods, rooms will be release upon availability from Housekeeping. We will highlight the rubbish matter to our recreational team for further action. We hope there will be a chance to welcome you again to our resort. Thank you. Maureena Ann - Guest Experience & Quality Assistant Manager.
Responded November 09, 2018
Swiss - Garden Beach Resort Damai Laut
8.0
Excellent
Musliha from Malaysia
Family with young children
Deluxe Garden View
Stayed 3 nights in August 2018
A lots of fun and activities”
Location: A bit far from town. You need to have a transport if you want to go out whether to find food or groceries. Food: 2 restaurants available in the facilities. The coffee shop which served the daily buffet breakfast, lunch and dinner. Please do try the roti canai since the curry is superb. Another restaurant is thai's restaurant. The food is just ok but the price is quiet expensive. During our stay we tried the food in this restaurant however we are not satisfied with the food quality and the service. It is really slow. I believe they did have understaff running for that night. Most of the guest left after tired of waiting. And if you wish to dine outside, please leave before 7.00 since the road is quiet dark and scary at nights. There is only one warong at the junction before reach the resort but I believe they are not opened at night. Facilities: A lots of fun activities for kids at the young kingdom center. The resort had a mini water park that will be quiet fun for the childr
Reviewed October 23, 2018
Dear Musliha, Thank you for choosing to stay with us during your recent trip to Lumut. We are most grateful that you have found the time to share your stay experience with us. I do apologise that your experience at our Thai dining venues did not meet your standards and we will be looking into the issue at hand. We do look forward to meeting you on your next visit and we will make sure you carry back better memories of your visit with us. Thank you. Maureena Ann (Guest Experience & Quality Assistant Manager)
Responded October 24, 2018
Swiss - Garden Beach Resort Damai Laut
6.0
Li from Malaysia
Family with young children
Deluxe Garden View
Stayed 2 nights in December 2018
Average Stay”
Housekeeping need to improve, listed a 4 stars hotel but - you only get handtower/floormat if request - they dont refill your mineral waters, even if you requested. Need to buy at rm2.0 per 0.5ml. - alot of flies, and you cant do anything with it, hotel doesnt has flies catcher - pool is very dirty, but there is alot of ppl during peak season.
Reviewed January 03, 2019
Dear Mr.Li, We sincerely apologise for certain aspect during your stay was disappointing. Thank you for choosing to stay with us during your recent trip to Lumut. We have noted your feedback on the presence of flies and this is a periodic menace caused by the surrounding areas of our resort and it does not only affect our resort but almost the entire town of Sitiawan, Lumut and Manjung. We have reported the problem to the local council as well as the Health Department and we are working closely with them on this issue. I truly hope that this does not mar your opinion toward our resort and hope that we will have the chance to serve you again in the near future. Thank you. Maureena Ann (Guest Experience & Quality Assistant Manager)
Responded January 03, 2019
Swiss - Garden Beach Resort Damai Laut
8.4
Excellent
Varun from India
Family with young children
Deluxe Garden View
Stayed 2 nights in December 2018
Excellent place”
Place is nice. Rooms are spacious. Food is good and reasonably priced. Mini water park is good. One thing they need to improve is to find a fix for the flies and add latches to bathroom and toilet doors.
Reviewed January 02, 2019
Dear Mr.Varun, Thank you for staying with us and for posting your review on Agoda. The Swiss Garden Beach Resort team truly appreciates it. It is so nice to see that you had a wonderful stay with us. We have noted your feedback on the presence of flies and this is a periodic menace caused by the surrounding areas of our resort and it does not only affect our resort but almost the entire town of Sitiawan, Lumut and Manjung. We have reported the problem to the local council as well as the Health Department and we are working closely with them on this issue. I truly hope that this does not mar your opinion toward our resort and hope that we will have the chance to serve you again in the near future. We appreciate that you will recommend us to family and friends and will continue to support us in future. Thank you. Maureena Ann (Guest Experience & Quality Assistant Manager)
Responded January 03, 2019
Swiss - Garden Beach Resort Damai Laut
8.0
Excellent
see from Malaysia
Family with young children
Deluxe Garden View
Stayed 2 nights in December 2018
Very good”
THE POOLS ARE AWESOME, KIDS WILL DEFINITELY ENJOY THEM AS THEY COME WITH DIFFERENT LENGTH OF SLIDES COUPLE WITH LITTLE WATER PLAYGROUND SUITABLE FOR LITTLE KIDS. STAFF ARE HELPFUL AND FRIENDLY. NICE BUFFET BREAKFAST THAT PROVIDES DELICIOUS NASI LEMAK AND ROTI CANAI. GOOD PLACE TO CHILL OUT AND RELAX THOUGH IT IS A BIT FAR FROM KL AS HALF OF THE JOURNEY IS NOT ACCESSIBLE BY HIGHWAY.
Reviewed December 26, 2018
Dear See, Thank you for staying with us and for posting your review on Agoda. The Swiss Garden Beach Resort team truly appreciates it. It is so nice to see that you had a wonderful stay with us. We appreciate that you will recommend us to family and friends and will continue to support us in future. We hope there will be a chance to welcome you again to our resort. Thank you. Maureena Ann - Guest Experience & Quality Assistant Manager.
Responded December 28, 2018
Swiss - Garden Beach Resort Damai Laut
6.4
Good
noor from Malaysia
Family with young children
Deluxe Garden View
Stayed 1 night in December 2018
need improvement ”
Pro: Nice view New decoration for the toilet area(in a room) Con: Old facilities - lift cant accomodate more people and its an old lift Cleanliness - a lot of flies including in the room Breakfast - should expect the crowd as the rooms are fully booked. Limited choice of food as well and limited seat. Room services- its takes 2 1/2 hour for food to be send The staff- keep chase people out from certain2 area. Some people may park closer to the pathway as they would like to load their stuff. The staff should be more sensitive on the situation as the guest may have an old folk and also babies which required closest way to their room. Very limited servce on the bellman as they dont have enough troli to manage your luggages. This happen during super peak season (weekend+ approaching public holidays +school holiday) Other than that, amazing view! 😍
Reviewed December 26, 2018
Dear Ms.Noor, Thank you for staying with us and for taking the time review our resort. We regret that you had experienced inconveniences and certain aspects of your stay were disappointing. Please accept my sincere apologies for the shortfall in our service. We have taken note on your feedback which have been highlighted to the relevant departments and are being carefully looked into and dealt with. The presence of flies and this is a periodic menace caused by the surrounding areas of our resort and it does not only affect our resort but almost the entire town of Sitiawan, Lumut and Manjung. We have reported the problem to the local council as well as the Health Department and we are working closely with them on this issue. I truly hope that this does not mar your opinion toward our resort and hope that we will have the chance to serve you again in the near future. Thank you. Maureena Ann (Guest Experience & Quality Assistant Manager)
Responded December 28, 2018
Swiss - Garden Beach Resort Damai Laut
7.6
Very good
Ruzina from Malaysia
Family with young children
Deluxe Garden View
Stayed 2 nights in December 2018
Good place for kids ”
I would like to thank the staff in duty whne we arrived coz we had been upgraded and the room location is very strategic nearby to the pool. Kids love the pool and the small water park. They loved the beach too. So do we. But need to be careful of jellyfish. There's a lot of activities for family but you need to register in order for them to proceed the activities. We couldn't joined it coz kids preferred to enjoy the pool and beach. The view was very beautiful. You can enjoy the sunset while swimming ;) food was ok only. There were flies everywhere but can't do nothing about it. It was everywhere even outside the hotel area. Staff were friendly. Oh there's no nearby restaurant to the hotel so bring your own snack, bread, biscuits and anything that you can ea. I love the view. It was stunning especially the sunset. Oh I've said it 2 times already :D thank you SGDL. We enjoyed our stay there.
Reviewed December 25, 2018
Dear Ruzina, Thank you for staying with us and for posting your review on Agoda. The Swiss Garden Beach Resort team truly appreciates it. It is so nice to see that you had a wonderful stay with us. We appreciate that you will recommend us to family and friends and will continue to support us in future. Thank you. Maureena Ann - Guest Experience & Quality Assistant Manager.
Responded December 28, 2018
Swiss - Garden Beach Resort Damai Laut
6.0
Alia from Malaysia
Family with young children
Deluxe Garden View
Stayed 2 nights in December 2018
Need improvement ”
Pros: Huge n good swimming pool Calm place Cons: 1.Breakfast need to be improved, staff need to ensure all guests have a seat, we have to look around to find our own table. 2. Room need to be renovated, interior looks too old. We can't even close the toilet door. Need to improve on the cleanliness 3. Room dining need to be improved too. Quite tasteless, the taste should be better since the price is a bit pricey. 4. If you prefer to eat outside, you may need to drive out within 15 to 40 mins.
Reviewed December 25, 2018
Dear Alia, Thank you for staying with us and for taking the time review our resort. We regret that you had experienced inconveniences and certain aspects of your stay were disappointing. Please accept my sincere apologies for the shortfall in our service. We have taken note on your feedback which have been highlighted to the relevant departments and are being carefully looked into and dealt with. We hope there will be a chance to welcome you again to our resort. Indeed, our guest rooms as looking dates and that are why we are embarking on a renovation which expected to be completed by 1st quarter of next year. We do look forward to meeting you on your next visit and we will make sure you carry back better memories of your visit with us. Thank you. Maureena Ann (Guest Experience & Quality Assistant Manager)
Responded December 28, 2018
Swiss - Garden Beach Resort Damai Laut
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