Swiss-Garden Beach Resort Kuantan
Swiss-Garden Beach Resort Kuantan
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"Competitive room rates, great location and excellent beach."

Fahrudin

|

May 3, 2018

 Swiss-Garden Beach Resort Kuantan
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Lobby Swiss-Garden Beach Resort Kuantan
Lobby
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Lobby Swiss-Garden Beach Resort Kuantan
Lobby
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Fitness center Swiss-Garden Beach Resort Kuantan
Fitness center
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Very good
Location
7.6
See all 45 photos Swiss-Garden Beach Resort Kuantan
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What guests are saying:
Semuanya ada di sini...so we can relax n enjoy e holiday...
NOR from Malaysia
Family with young children
Standard check-in time at 3pm, however the room only ready at almost 4pm. The air-cond not properly functioning - as single traveler overall OK
Azizi from Malaysia
Solo traveler
Very nice view
Abdul from Malaysia
Family with teens
Love the beach. The room is cosy. Just that there are ants in the room and our foods are spoiled. Would definitely come back again after the kids pool is ready. Love the location..the view is superb.
Sharifah from Malaysia
Family with young children
Clean beach. Good food. Nice surrounding.peacefull
MOHAMMAD from Malaysia
Family with young children
i chose this hotel because my kids love swimming at the pool. when we came, the swimming pool for kids was closed due to upgrading, the replacement pool was small and the water was not clean.
Hazlina
Family with young children
Spacious room, very good view Definitely ill come back for this hotel
Nurul from Malaysia
Family with teens
It was a great holiday staying in ur hotel My room being upgraded to executive suite...kids loved it so much Swimming pool is big n nice however kids section still under renovation
Roshafiza from Malaysia
Family with young children
Great location and excellent service.
SEAH from Malaysia
Family with young children
Good hotel facilities. Nearby beach and big pool too. Great for family vacation at the beach.
AHMAD from Malaysia
Family with young children

Swiss-Garden Beach Resort Kuantan

Very good location
What's nearby?
Very good
From 4873 reviewsSee what guests said
7.3
/
10
Very good service
7.3
Recommended by 81% of guests
Value for money7.1
Distance to city center15 km
Location rating7.6
Nearest airportSultan Haji Ahmad Shah Airport (KUA)
Distance to airport22.1 km
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Sauna

Room choices
This property is in high demand!Booked 23 times since yesterday | 32 travelers are looking at this property right now
Executive Suite
Executive Suite
...
  • Room size: 72 m²/775 ft²
  • Ocean view
  • 1 double bed
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Executive Deluxe Twin Room
Executive Deluxe Twin Room
...
  • Room size: 43 m²/463 ft²
  • Garden view
  • 2 single beds
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Premier Deluxe King Room
Premier Deluxe King Room
...
  • Room size: 43 m²/463 ft²
  • Sea view
  • 1 king bed
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Studio Room
Studio Room
...
  • Room size: 50 m²/538 ft²
  • Garden view
  • 1 double bed
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Family Room
Family Room
...
  • Room size: 62 m²/667 ft²
  • Garden view
  • 2 single beds and 1 king be...
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Executive Deluxe King Room
Executive Deluxe King Room
...
  • Room size: 43 m²/463 ft²
  • Garden view
  • 1 king bed
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Deluxe Twin Room
Deluxe Twin Room
...
  • Room size: 40 m²/431 ft²
  • Balcony/terrace
  • 2 single beds
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Deluxe King Room
Deluxe King Room
...
  • Room size: 40 m²/431 ft²
  • Balcony/terrace
  • 1 king bed
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Premier Deluxe Twin Room
Premier Deluxe Twin Room
...
  • Room size: 43 m²/463 ft²
  • Sea view
  • 2 single beds
Enter dates to see prices
Double Executive
Double Executive
...
  • Room size: 43 m²/463 ft²
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Have a question for Swiss-Garden Beach Resort Kuantan?

What people love about the property

  • "Nice Beach, Nice Room,."

    Ahmad W.

    |

    March 14, 2018

  • "The room is so nice and the beach view is so fantastic"

    Fatin

    |

    March 8, 2018

  • "Service is excellent and food is good."

    Iris

    |

    March 4, 2018

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More about Swiss-Garden Beach Resort Kuantan

More about Swiss-Garden Beach Resort Kuantan

"Beautiful beach and great place to watch sunrise in the morn..."

SHAHRIMAN

|

March 18, 2018

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

"Very good place for the kids!!"

Nurul H.

|

March 26, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

Real reviews from real guests

Agoda Reviews (4873)Booking.com Reviews (1995)
7.3
/
10
Cleanliness7.3
Facilities7.3
Location7.6
Room comfort and quality7.3
Service7.3
Value for money7.1
Provided by verified guests of Agoda
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All guests (4873)
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Showing 3672 verified guest comments
12345
6.8
Good
Mohd from Malaysia
Family with young children
Premier Deluxe Twin Room
Stayed 2 nights in November 2018
Great view”
Our children esp our little 1-yr hero were very much happy to play at your water park. Everyday looking forward for swimming. However in term of cleanliness is a bit of issue. Can find dust and lizard dung at the corners of the room. It was the only place that we have to perform our prayer.
Reviewed November 14, 2018
Dear Mohd, Warmest Greeting from Swiss Garden Beach Resort, Kuantan!! We thank you for taking time to share with us your experience while you were here at the resort. Please know that the Management views your concerns with utmost importance and respective departments have been alerted to look into each and every matter urgently. We look forward to welcoming you back to the tranquility of Swiss-Garden Beach Resort Kuantan. Thank you. Yours sincerely, May- L – Marcom Manager
Responded November 15, 2018
Swiss-Garden Beach Resort Kuantan
7.2
Very good
Adeel from Malaysia
Family with teens
Premier Deluxe Twin Room
Stayed 1 night in November 2018
Could be better”
Services and overall experience of guests can be improved by hiring better human resource and training in all fields. It was a little disappointing.
Reviewed November 08, 2018
Dear Adeel, Warmest Greeting from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to feedback to us your concern with your recent stay here at the resort. We assure you that the Management views your comments with utmost importance. The respective departments have been alerted on your kind information with regards to matters you have highlighted. Actions have definitely been taken accordingly and continuous enhancement exercise for both personnel and facilities are on-going at our resort. Our apologies for any inconvenience caused during your stay. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you. Kind regards, May- Leong Marcom Manager
Responded November 09, 2018
Swiss-Garden Beach Resort Kuantan
8.0
Excellent
Terry from Malaysia
Family with young children
Deluxe King Room
Stayed 1 night in November 2018
Nice stay ”
Nice...
Reviewed November 08, 2018
Dear Terry, Warmest Greeting from Swiss Garden Beach Resort, Kuantan!! We thank you for taking time to share with us your experience while you were here at the resort. Please know that the Management views your concerns with utmost importance and respective departments have been alerted to look into each and every matter urgently. We look forward to welcoming you back to the tranquility of Swiss-Garden Beach Resort Kuantan. Thank you. Yours sincerely, May- L – Marcom Manager
Responded November 09, 2018
Swiss-Garden Beach Resort Kuantan
4.8
Philip from Malaysia
Couple
Deluxe King Room
Stayed 2 nights in November 2018
Not great at all”
Rooms were clean, swimming pool nice, and the spa was very good. However the service in the main restaurants were brutal, and the menu was pretty appalling. Wine menu was limited (2 red wines) and while they had a lot of white wines, they didnt even have a price list available. Chinese restaurant had great service and lovely food but people dont want 1 restaurant as their only choice in a resort for 4 meals. Atmosphere was not great and did not feel comfortable in the hotel. Would be hard pressed to return.
Reviewed November 08, 2018
Dear Philip, Warmest Greeting from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to feedback to us your concern with your recent stay here at the resort. We assure you that the Management views your comments with utmost importance. The respective departments have been alerted on your kind information with regards to matters you have highlighted. Actions have definitely been taken accordingly and continuous enhancement exercise for both personnel and facilities are on-going at our resort. Our apologies for any inconvenience caused during your stay. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you. Kind regards, May- Leong Marcom Manager
Responded November 09, 2018
Swiss-Garden Beach Resort Kuantan
6.8
Good
WeiLi from Malaysia
Group
Family Room
Stayed 1 night in November 2018
Overall is good”
May be we came during public holiday so the price may higher. Pool is nice. The cleanliness in the room is good. But the bathroom is not that good as you must stand on bathtub to have shower. The floor is slippery after shower. Try to make some improvements on bathroom.
Reviewed November 08, 2018
Dear WeiLi, Warmest Greeting from Swiss Garden Beach Resort, Kuantan!! We thank you for taking time to share with us your experience while you were here at the resort. Please know that the Management views your concerns with utmost importance and respective departments have been alerted to look into each and every matter urgently. We look forward to welcoming you back to the tranquility of Swiss-Garden Beach Resort Kuantan. Thank you. Yours sincerely, May- L – Marcom Manager
Responded November 09, 2018
Swiss-Garden Beach Resort Kuantan
6.4
Good
Aaron from Malaysia
Family with young children
Premier Deluxe King Room
Stayed 2 nights in November 2018
Long que at the reception ”
Upon check in it takes about more that 1 1/2 hours to check in.. With three receptionist only.. I would think that it is not sufficient.. Going to the room seeing the room was a bit run down.. Water tap not working conditions.. TV channel seem to be out of order.. Either it turn off by it self or blank.. The swimming pool has too many people wearing plain cloth to enter..
Reviewed November 07, 2018
Dear Aaron, Warmest Greeting from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to feedback to us your concern with your recent stay here at the resort. We assure you that the Management views your comments with utmost importance. The respective departments have been alerted on your kind information with regards to matters you have highlighted. Actions have definitely been taken accordingly and continuous enhancement exercise for both personnel and facilities are on-going at our resort. Our apologies for any inconvenience caused during your stay. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you. Kind regards, May- Leong Marcom Manager
Responded November 09, 2018
Swiss-Garden Beach Resort Kuantan
4.8
HO from Malaysia
Family with young children
Premier Deluxe King Room
Stayed 2 nights in November 2018
One time stay only”
1. Long Q for 40minutes until my turn to check in. (Even 3 counter operating) 2. After registered, staff tell me no room ready yet. I arrived at 5pm, but room only ready by 7pm. (Check in time 3pm) 3. Front deck staff co ordination and efficiency really need to improve. 4. Room basin chocked but cleared by maintenance staff. 5. TV remote control system out of order, only manual operated. 6. Cleanliness of room can be improved.
Reviewed November 07, 2018
Dear HO, Warmest Greeting from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to feedback to us your concern with your recent stay here at the resort. We assure you that the Management views your comments with utmost importance. The respective departments have been alerted on your kind information with regards to matters you have highlighted. Actions have definitely been taken accordingly and continuous enhancement exercise for both personnel and facilities are on-going at our resort. Our apologies for any inconvenience caused during your stay. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you. Kind regards, May- Leong Marcom Manager
Responded November 09, 2018
Swiss-Garden Beach Resort Kuantan
6.0
Masita from Malaysia
Family with teens
Executive Deluxe Twin Room
Stayed 3 nights in November 2018
Above average”
This is my 2nd stays with this hotel. We booked 3 rooms for 3 nights. Unfortunately, this time round, it wasn't a pleasant experience. The hotel was fully booked during our 1st night which ended up with difficulty in getting a parking spot. The breakfast buffet wasn't that great for the first 2 days as they took time to replenish the food. Only on the 3rd day, they added noodle soup counter. One of our rooms was also not cleaned during our 2nd day.
Reviewed November 07, 2018
Dear Masita, Warmest Greeting from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to feedback to us your concern with your recent stay here at the resort. We assure you that the Management views your comments with utmost importance. The respective departments have been alerted on your kind information with regards to matters you have highlighted. Actions have definitely been taken accordingly and continuous enhancement exercise for both personnel and facilities are on-going at our resort. Our apologies for any inconvenience caused during your stay. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you. Kind regards, May- Leong Marcom Manager
Responded November 07, 2018
Swiss-Garden Beach Resort Kuantan
9.6
Exceptional
nurul from Malaysia
Family with young children
Executive Deluxe Twin Room
Stayed 1 night in May 2018
enjoy”
enjoy
Reviewed November 07, 2018
Dear Nurul, Warmest Greeting from Swiss Garden Beach Resort, Kuantan!! Thank you for taking time to let us know about your delightful experience staying with us. We are truly glad that you are happy with our facilities. In fact, we have just enhanced our kid's pool with slides, tipping bucket and other lovely features. We certainly look forward to welcoming you back real soon. Please know that, our resort management is constantly improving our facilities and services to ensure guest satisfaction. Thank you. Kindest regards, May- Leong – Marcom Manager
Responded November 07, 2018
Swiss-Garden Beach Resort Kuantan
4.4
Boon from Malaysia
Family with young children
Premier Deluxe King Room
Stayed 2 nights in October 2018
More than 2 hours for check in and check out”
Wasted trip, no time to even step on sand, spend all the time checking in and out, should have stayed in town Hotel
Reviewed November 06, 2018
Dear Boon, Warmest Greeting from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to feedback to us your concern with your recent stay here at the resort. We assure you that the Management views your comments with utmost importance. The respective departments have been alerted on your kind information with regards to matters you have highlighted. Actions have definitely been taken accordingly and continuous enhancement exercise for both personnel and facilities are on-going at our resort. Our apologies for any inconvenience caused during your stay. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you. Kind regards, May- Leong Marcom Manager
Responded November 07, 2018
Swiss-Garden Beach Resort Kuantan
4.4
Boon from Malaysia
Family with young children
Premier Deluxe Twin Room
Stayed 1 night in November 2018
Extremely slow check-in and check-out”
Check in start at 3.00pm, only went in at 4.30 pm to try and avoid the crowd. Queue of about 15 people but 6.00pm before my turn. By the time check in and got to our room too late for son to even go to beach as sky was dark. Next morning checkout early to avoid crowd, again took some time, totally wasted holiday on the beach did not even step on the sand, should have stayed in a town hotel
Reviewed November 06, 2018
Dear Boon, Warmest Greeting from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to feedback to us your concern with your recent stay here at the resort. We assure you that the Management views your comments with utmost importance. Once again, our apologies for any inconvenience caused during your stay. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you. Kind regards, May- Leong Marcom Manager
Responded November 07, 2018
Swiss-Garden Beach Resort Kuantan
4.8
khairunnisa from Malaysia
Family with young children
Deluxe Twin Room
Stayed 1 night in November 2018
Need to que so long for check in.then need to wait about 20 minutes for clean the room first.”
Never expect this hotel like this.need to wait about 1 hour more que to check in and wait about 20 minutes for cleanlines the room.
Reviewed November 05, 2018
Dear Khairunnisa, Warmest Greeting from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to feedback to us your concern with your recent stay here at the resort. We assure you that the Management views your comments with utmost importance. The respective departments have been alerted on your kind information with regards to matters you have highlighted. Actions have definitely been taken accordingly and continuous enhancement exercise for both personnel and facilities are on-going at our resort. Our apologies for any inconvenience caused during your stay. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you. Kind regards, May- Leong Marcom Manager
Responded November 07, 2018
Swiss-Garden Beach Resort Kuantan
6.4
Good
rosnazida from Malaysia
Solo traveler
Executive Deluxe Twin Room
Stayed 4 nights in October 2018
cleanliness need to improve”
hotel a bit old. Housekeeping wasn't good. Dusty floor. Registration process slow. Nice scenery and easy to find food stall outside
Reviewed November 04, 2018
Dear Rosnazida, Warmest Greeting from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to feedback to us your concern with your recent stay here at the resort. We assure you that the Management views your comments with utmost importance. The respective departments have been alerted on your kind information with regards to matters you have highlighted. Actions have definitely been taken accordingly and continuous enhancement exercise for both personnel and facilities are on-going at our resort. Our apologies for any inconvenience caused during your stay. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you. Kind regards, May- Leong Marcom Manager
Responded November 07, 2018
Swiss-Garden Beach Resort Kuantan
10.0
Exceptional
Ahmad from Malaysia
Family with young children
Executive Deluxe Twin Room
Stayed 1 night in July 2018
Business Pleasure”
Center of Kuantan
Reviewed November 03, 2018
Dear Ahmad , Warmest Greeting from Swiss Garden Beach Resort, Kuantan!! Thank you for taking time to let us know about your delightful experience staying with us. We are truly glad that you are happy with our facilities. In fact, we have just enhanced our kid's pool with slides, tipping bucket and other lovely features. We certainly look forward to welcoming you back real soon. Please know that, our resort management is constantly improving our facilities and services to ensure guest satisfaction. Thank you. Kindest regards, May- Leong – Marcom Manager
Responded November 07, 2018
Swiss-Garden Beach Resort Kuantan
4.4
Selva from Malaysia
Family with young children
Deluxe Twin Room
Stayed 1 night in October 2018
Average Hotel”
Average hotel. Room condition was not good. Housekeeping not good. Breakfast was very bad, food are not replenished on time.
Reviewed October 31, 2018
Dear Selva, Warmest Greeting from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to feedback to us your concern with your recent stay here at the resort. We assure you that the Management views your comments with utmost importance. The respective departments have been alerted on your kind information with regards to matters you have highlighted. Actions have definitely been taken accordingly and continuous enhancement exercise for both personnel and facilities are on-going at our resort. Our apologies for any inconvenience caused during your stay. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you. Kind regards, May- Leong Marcom Manager
Responded November 02, 2018
Swiss-Garden Beach Resort Kuantan
7.6
Very good
AIZUDDIN from Malaysia
Family with young children
Deluxe Twin Room
Stayed 1 night in October 2018
Great hotel resort”
Hotel family vacation friendly...love the beach and pool..
Reviewed October 31, 2018
Dear Aizuddin, Warmest Greeting from Swiss Garden Beach Resort, Kuantan!! We thank you for taking time to share with us your experience while you were here at the resort. Please know that the Management views your concerns with utmost importance and respective departments have been alerted to look into each and every matter urgently. We look forward to welcoming you back to the tranquility of Swiss-Garden Beach Resort Kuantan. Thank you. Yours sincerely, May- L – Marcom Manager
Responded November 02, 2018
Swiss-Garden Beach Resort Kuantan
7.6
Very good
ainni from Malaysia
Family with teens
Premier Deluxe Twin Room
Stayed 1 night in October 2018
A good place for a day off!!! ”
Pleasant breakfast, beautiful scenery and nice pool, yet needed to provide better safety precautions especially on sharp edges. Provide water hose for easy ablution in the bathroom. The bath tub was too high and hard to climb in to take shower. Needed better flooring and service the aircond before customer check in. Otherwise, room was spacious and the staff were really helpful. Hopefully the resort can offer better rates for customer's next visit.
Reviewed October 30, 2018
Dear ainni , Warmest Greeting from Swiss Garden Beach Resort, Kuantan!! We thank you for taking time to share with us your experience while you were here at the resort. Please know that the Management views your concerns with utmost importance and respective departments have been alerted to look into each and every matter urgently. We look forward to welcoming you back to the tranquility of Swiss-Garden Beach Resort Kuantan. Thank you. Yours sincerely, May- L – Marcom Manager
Responded November 02, 2018
Swiss-Garden Beach Resort Kuantan
7.6
Very good
Leonard from United Kingdom
Solo traveler
Premier Deluxe Twin Room
Stayed 1 night in October 2018
Stopover Kuantan”
I found the hotel to be quite satisfactory. The staff were attentive, polite and one generally felt welcomed. The facilities are okay, although the room I had was a little bit shabby and the fridge wasn't working. Being only one night I didn't bother to report it. The food was pretty good and the bar had a good crowd in from the USA. All in all good for a stopover, but a bit crowded for a long stay.
Reviewed October 29, 2018
Dear Leonard, Warmest Greeting from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to feedback to us your concern with your recent stay here at the resort. We assure you that the Management views your comments with utmost importance. The respective departments have been alerted on your kind information with regards to matters you have highlighted. Actions have definitely been taken accordingly and continuous enhancement exercise for both personnel and facilities are on-going at our resort. Our apologies for any inconvenience caused during your stay. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you. Kind regards, May- Leong Marcom Manager
Responded October 29, 2018
Swiss-Garden Beach Resort Kuantan
5.6
set from Malaysia
Family with young children
Executive Deluxe King Room
Stayed 1 night in October 2018
need to upgrade”
room is getting old, toilet stuck, bed got bed bug, floor got sand, compare with 10 more years ago, everything are getting worst. breakfast so so. I think I won't come again
Reviewed October 29, 2018
Dear Set, Warmest Greeting from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to feedback to us your concern with your recent stay here at the resort. We assure you that the Management views your comments with utmost importance. The respective departments have been alerted on your kind information with regards to matters you have highlighted. Actions have definitely been taken accordingly and continuous enhancement exercise for both personnel and facilities are on-going at our resort. Our apologies for any inconvenience caused during your stay. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you. Kind regards, May- Leong Marcom Manager
Responded October 29, 2018
Swiss-Garden Beach Resort Kuantan
8.4
Excellent
Nor from Malaysia
Couple
Deluxe King Room
Stayed 2 nights in October 2018
More for Family trip/event”
facility offers more for family trip, especially if you like the water play area
Reviewed October 28, 2018
Dear Nor, Warmest Greeting from Swiss Garden Beach Resort, Kuantan!! We thank you for taking time to share with us your experience while you were here at the resort. Please know that the Management views your concerns with utmost importance and respective departments have been alerted to look into each and every matter urgently. We look forward to welcoming you back to the tranquility of Swiss-Garden Beach Resort Kuantan. Thank you. Yours sincerely, May- L – Marcom Manager
Responded October 29, 2018
Swiss-Garden Beach Resort Kuantan
12345
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