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Swiss-Garden Hotel Melaka
Swiss-Garden Hotel Melaka
Swiss-Garden Hotel Melaka
Swiss-Garden Hotel Melaka
Swiss-Garden Hotel Melaka
Swiss-Garden Hotel Melaka
Swiss-Garden Hotel Melaka

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8

Excellent

26,047 reviews

26,047 reviews

Housekeeping585
View379
Swimming Pool249
See map

8.4

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
The Shore at Malacca River Shopping Mall

10 m

The Shore Oceanarium

10 m

The Shore Sky Tower

20 m

Kampung Morten

170 m

Villa Sentosa

170 m

Popular landmarks
Chinatown - Melaka

900 m

Jonker Street Night Market

910 m

Baba & Nyonya Heritage Museum

920 m

Red Square (Dutch Square)

940 m

Christ Church

960 m

Closest landmarks
Nephrology

290 m

Paediatrics

290 m

Plastics & Reconstructive Surgery

290 m

Southern Hospital

290 m

Putra Specialist Hospital

290 m

2022

Swiss-Garden Hotel Melaka

T2-4, The Shore @ Melaka River, Jalan Persisiran Bunga Raya, Melaka Tengah, Malacca City Center, Malacca, Malaysia, 75300 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Malacca City Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Jonker Street Night Market. Rated with 4 stars, this high-quality property provides guests with access to restaurant, fitness center and indoor pool on-site.

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Highlights

Located in heart of Malacca

Check-in [24-hour]

Excellent breakfast

Excellent view

150 meters to public transportation

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Steamroom
Workout and Leisure
Fitness center
Swimming pool [indoor]
See all amenities

Facilities

Car park

Free Wi-Fi in all rooms!

Front desk [24-hour]

Luggage storage

Swimming pool [indoor]

Fitness center

Tennis court

Golf course [on-site]

This property is in high demand!

74 travelers have booked today.

Value for money8.0
Distance to city center0.8km
Location rating8.4
Nearest airportMalacca International Airport (MKZ)
Distance to airport7.1 km

Rooms available at Swiss-Garden Hotel Melaka

Excellent
Room comfort & quality

8.1

Executive Suite
...
  • Room size: 55 m²/592 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Twin Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe King Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Twins
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe King
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Family Suite
...
  • Room size: 95 m²/1023 ft²
  • Balcony/terrace
  • 2 single beds and 1 king be...
Enter dates to see prices
Deluxe Room
...
  • Room size: 32 m²/344 ft²
  • Balcony/terrace
  • 2 single beds or 1 king bed
Enter dates to see prices
Deluxe Plus Room
...
  • Room size: 32 m²/344 ft²
  • Balcony/terrace
  • 1 king bed or 2 single beds
Enter dates to see prices
Executive Room
...
  • Room size: 32 m²/344 ft²
  • Balcony/terrace
Enter dates to see prices
Executive Suite For 2 Adults 2 Child (Bed & Breakfast)
...
  • Room size: 55 m²/592 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Swiss-Garden Hotel Melaka?

Check-in is from 03:00 PM. You may request early check-in during booking, subject to availability. Guests checking in before the designated period may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Swiss-Garden Hotel Melaka?

For those who wish to drive their own cars, Swiss-Garden Hotel Melaka has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Self-parking is conveniently available at the hotel.

Is breakfast offered at Swiss-Garden Hotel Melaka?

Wake up to a great buffet breakfast at Swiss-Garden Hotel Melaka. A selection of food types including western, full american, halal and asian breakfast options is available for guests.

What are my dining options at Swiss-Garden Hotel Melaka?

Swiss-Garden Hotel Melaka features 2 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

Can special events be hosted at Swiss-Garden Hotel Melaka?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings and private events can be hosted at Swiss-Garden Hotel Melaka. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering and in-house planning are offered to help your event go smoothly.

Can business events be hosted at Swiss-Garden Hotel Melaka?

On-site venues and convenient event services make Swiss-Garden Hotel Melaka an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 1000 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi and meeting stationery is available to help your business meeting or event a successful one.

What is the smoking policy at Swiss-Garden Hotel Melaka?

Swiss-Garden Hotel Melaka does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Swiss-Garden Hotel Melaka?

The closest train, metro, or bus station to Swiss-Garden Hotel Melaka is Hang Tuah Monorail Station, 150 m away.

What restaurants are nearby Swiss-Garden Hotel Melaka?

Swiss-Garden Hotel Melaka’s neighborhood is Malacca City Center which includes popular restaurants such as Pak Putra Tandoori & Naan Restaurant, Bei Zhan Restaurant and Ichi Zen Japanese Restaurant.

What popular shopping places are close to Swiss-Garden Hotel Melaka?

Swiss-Garden Hotel Melaka is located in Malacca City Center area which features shopping places such as Mahkota Parade, The Shore at Malacca River Shopping Mall and Tuah Walk.

What are popular attractions near Swiss-Garden Hotel Melaka?

Swiss-Garden Hotel Melaka’s location in the Malacca City Center neighborhood makes it close to famous attractions including Menara Taming Sari, A Famosa Fort and River Walk.

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See map

Explore the neighborhood

What people love about Swiss-Garden Hotel Melaka

  • 8

    Very good

    "I love the room."

    Nazatul

    |

    November 26, 2022

  • 10

    Exceptional
    Spaciousness

    "Spacious room for you to lay out your futon if you brought from home."

    Muna

    |

    November 22, 2022

  • 9.6

    Exceptional

    "Everyone in the group of 13 were extremely satisfied with the stay at Swiiss Garden Hotel ."

    Vincent

    |

    November 22, 2022

Property ranking|Compared to 2,541 Malacca properties
See all rankings
Room comfort score
8.1/10
Room size
37 sqm.
Couples review score
8/10
Location score
8.4/10
Better than
98
%
of Malacca properties
Bigger than
95
%
of Malacca properties
Better than
90
%
of Malacca properties
Better than
89
%
of Malacca properties
Overall rating:

8

Excellent
26,047 reviews
Cleanliness
7.9
Facilities
8.0
Location
8.4
Read all reviews >
What travelers say they love:
Good place to stay and quite convenient 👍
SITI from Singapore
Couple
More about Swiss-Garden Hotel Melaka

More about Swiss-Garden Hotel Melaka

Swiss-Garden Hotel Melaka

Get the most from an urban escape in Malacca when you book a room at Swiss-Garden Hotel Melaka. Located right in the city center, Swiss-Garden Hotel Melaka saves you time and travel by letting you wake up right in the heart of the best neighborhood. Experience the joy of multiple options for activities at this convenient location! Swiss-Garden Hotel Melaka is a perfect starting point for numerous sightseeing and tourist choices, with a location just 900 m from the Jonker Street Night Market.
At Swiss-Garden Hotel Melaka, guests are bound to have a stress-free stay. Keep up with all your communications easily with the hotel's free Wi-Fi. Guests can enjoy free parking right at the hotel. Front desk services including concierge service, luggage storage and safety deposit boxes can assist with your needs.
Getting tickets for the city's best entertainment is easy through the hotel's tours. Packing light is possible at Swiss-Garden Hotel Melaka thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like daily housekeeping let you get the most out of your room time. Forgot to pack something? All your last-minute needs can be fulfilled by the convenience stores, saving you time and hassle.
For the comfort and health of all guests, smoking is not permitted anywhere within the hotel. Smoking is allowed only in the designated smoking areas provided by hotel.
All rooms at Swiss-Garden Hotel Melaka are designed for comfort. For your comfort, some rooms at the hotel are equipped with linen service, blackout curtains and air conditioning. Rooms at Swiss-Garden Hotel Melaka come in multiple layout options including rooms with separate living room and balcony or terrace. In-room entertainment amenities are available in some rooms and include television and cable TV.
In some select rooms, you can find bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar at your disposal. It's good to know that a hair dryer, toiletries and towels are provided in some guest bathrooms.


Dining and things to do

Every day at Swiss-Garden Hotel Melaka begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. If you're picky about eating, don't worry! Swiss-Garden Hotel Melaka has a selection of cuisine types including halal options.
A memorable night with your travel companions can be had without going far, at the hotel's bar.
Apart from amenities and services, Swiss-Garden Hotel Melaka goes the extra mile to make sure all guests make the most of their time. Spend some time relaxing at the hotel's pool. Check out the hotel's fitness facility to stay fit and firm on vacation. If you like water sports, you'll appreciate the convenience of water park provided by Swiss-Garden Hotel Melaka.
Engage in some easy evening fun with other guests with the hotel's tennis court. Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops and souvenir shops available right at on-site.


Around the property

Experience all the sights and local attractions of Malacca with Swiss-Garden Hotel Melaka as your base. An afternoon of browsing the works at Baba & Nyonya Heritage Museum located 910 m away can familiarize you with the local art scene. Don't forget to stop by Red Square (Dutch Square) located 930 m away, where everyone who visits Malacca wants to have their photo taken.


Reasons to stay here

Facilities at this hotel are rated higher than 90% of other accommodations in the city.
Find some excellent dining options here, where past guests have rated onsite or nearby dining better than 98% of the city's other accommodations.
Guests who stayed here really appreciated the room comfort, scoring it higher than 97% of accommodations in the city.

Amenities and facilities
Excellent
Facilities

8

Most talked about facilities

Swimming Pool

646 mentions

Housekeeping

372 mentions

Breakfast

123 mentions

View

82 mentions

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Indonesian
  • Malay

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Garden
  • Golf course [on-site]
  • Pool facilities
  • Pool with view
  • Private bath
  • Public bath
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Tennis court
  • Tours
  • Water park

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Bottle of water
  • Coffee shop
  • Happy hour
  • Restaurant [halal]
  • Restaurants
  • Room service

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Convenience store
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Kids meal
  • Playground
  • Swimming pool [kids]

Access

  • Buzzer/wireless intercom
  • CCTV in common areas
  • CCTV outside property
  • Check-in [24-hour]
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Bicycle parking
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]

Available in all rooms

  • Air conditioning
  • Balcony/terrace
  • Blackout curtains
  • Carpeting
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Complimentary tea
  • Desk
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Mini bar
  • Mirror
  • Non-smoking
  • Satellite/cable channels
  • Seating area
  • Shower
  • Slippers
  • Smoke detector
  • Sofa
  • Telephone
  • Toiletries
  • Towels
  • Wake-up service
  • Walk-in shower
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Halal
  • Vegetarian
  • Full English/Irish
  • Gluten-free
Restaurants on site

Garden Terrace

  • Cuisine: Asian, Chinese, European
  • Menu: Buffet, A-la-carte

Sky Garden

  • Cuisine: American, Asian
  • Menu: Buffet

Sky Deli

  • Cuisine: American, Asian, Malaysian
  • Menu: Buffet
Location
T2-4, The Shore @ Melaka River, Jalan Persisiran Bunga Raya, Melaka Tengah, Malacca City Center, Malacca, Malaysia, 75300
Excellent
Location

8.4

Airports

  • Malacca International Airport (MKZ)
    7.1 km
  • Kuala Lumpur International Airport (KUL)
    85.2 km

Public transportation

  • Hang Tuah Monorail Station
    150 m
  • Hang Jebat Monorail Station
    500 m

Hospital or clinic

  • Nephrology
    290 m

Shopping

  • Dataran Pahlawan Melaka Megamall
    1.5 km

Convenience store

  • On-site

Cash withdrawal

  • ATM
    230 m
What's nearby

Popular landmarks

  • Chinatown - Melaka
    900 m
  • Jonker Street Night Market
    910 m
  • Baba & Nyonya Heritage Museum
    920 m
  • Red Square (Dutch Square)
    940 m
  • Christ Church
    960 m
  • Stadthuys
    970 m
  • St. Paul's Hill & Church (Bukit St. Paul)
    1.3 km
  • Menara Taming Sari
    1.4 km
  • A Famosa Fort
    1.7 km
  • The Huskitory
    4.7 km

Nearby landmarks

  • The Shore at Malacca River Shopping Mall
    10 m
  • The Shore Oceanarium
    10 m
  • The Shore Sky Tower
    20 m
  • Hang Tuah Monorail Station
    150 m
  • Kampung Morten
    170 m
  • Villa Sentosa
    170 m
  • Plaza Hang Tuah
    180 m
  • Nephrology
    290 m
  • Paediatrics
    290 m
  • Plastics & Reconstructive Surgery
    290 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-3 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 4-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out from11:00

Getting around

  • Distance from city center0.8km
  • Travel time to airport (minutes)15

Extras

  • Daily Internet/Wi-Fi fee0 MYR

The property

  • Non-smoking rooms/floorsyes
  • Number of bars/lounges0
  • Number of floors30
  • Number of restaurants2
  • Number of rooms 306
  • Room voltage240
  • Year property opened2016

Parking

  • Daily parking fee0 MYR

Reviews of Swiss-Garden Hotel Melaka from real guests

Provided by verified guests of Agoda
8.0
/
10
Cleanliness7.9
Facilities8.0
Location8.4
Room comfort and quality8.1
Service7.8
Value for money8.0
High score for Malacca
Rating
9+ Exceptional (2,314)
8-9 Excellent (1,098)
7-8 Very Good (1,924)
6-7 Good (868)
<6 Below Expectation (1,634)
Time of the year
Mar - May (2,037)
Jun - Aug (1,844)
Sep - Nov (1,813)
Dec - Feb (2,144)
All guests (15,919)
All room types
All languages

Show reviews that mention 

Showing 7,838 verified guest comments
12345
10.0
Exceptional
Atikah from Malaysia
Family with young children
Deluxe King Room
Stayed 3 nights in December 2020

4D3N Stay in Deluxe Room (King Bed)”

We stayed for 4D3N - RM453.90 with breakfast (means RM151.30 per night) for two adults. Kids (3 y/o and 1 y/o) dine for free. Booked through Agoda. Although we went on weekdays (Sun to Wed) the crowd is there. If you are late for breakfast (probably around 8am above) be prepared to que, but the staffs are quick to assist you. The room is spacious with balcony. We have king bed and there's also a sofa. The room is clean except for very minor thing like I founded a strand of hair on the bed, small part of the sheet at lower side of the bed are torn and yes if you look carefully the dust is at each corner of the lamp and table. The reception and housekeeping service is excellent. We get new towels and toiletries every day. Seeing us with small kids the housekeeping offered extra plastics for the dustbin and extra bottled water with coffee and tea. The reception helped to retrive back the swimming pants which fell into other room's balcony. Thank you so much. The pool is located at Level 9 and the wind can be too strong most of the times which means, your kids will get cold easily. They provide towels at the pool but you cannot take it to your room. Bring extra towels to wrap them after the swim yeah. We enjoyed the infinity pool (need proper swim attire or else you are not allowed to swim, unlike in the mini water park where t-shirt and pants are allowed) not as cold as the mini water park, no crowd (basically nobody, everyone goes to the park) because it's a bit hidden from the wind - it's indoor. Breakfast is good for the rate of RM20++ (if you wish to add on separately), I would give 4/5. Kids are not allowed to enter the buffet area, and you must wear mask with plastic glove provided by the staff to take your food. They have nasi lemak, noodles, baked beans, chicken sausages, chicken slice, potato wedges, 3 selections of cereal (granola I think/coco crunch/honey star/cornflakes), egg and waffles station, pastries (crossaint with 1 or two other sweet pastry), s

Reviewed December 18, 2020

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10.0
Exceptional
Yong from Malaysia
Business traveler
Deluxe Twin Room
Stayed 3 nights in June 2019

The room is clean and comfy, the location is nc downstairs is mall with attraction and a few f&b. ”

Advantage 1. Room is consider luxury n clean with nice view. 2. Cleaner are polite and very fast in room making yet it is clean although they are not Malaysian. Appreciated their working attitude. 3. Location although not so close to the downtown but still with a walk distance of 5 to 10 mins can reach there. Or u can use grab for a few ringgit only to reach ur destination. Btw, up and down the mall got attractions like the shore sky tower and the aquarium plus some toy museum. Thus it is quite convenient to go to these attractions also. Another one will be the shore jetty also quite near to the hotel where u can ride a boat the view the melaka River, I strongly recommend this one to u guys. 4. Breakfast also with good food selection and good ambience. Disadvantages 1. If you wish to late check out after 1 pm, you will be charged for RM 150 something till 6pm check out. 2. The lift problem, actually it is not a big deals as I stay for 3 nights, I only faced the problem once.

Reviewed June 29, 2019

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Dear Yong, Thank you for choosing Swiss-Garden Hotel Melaka as your preferred choice during your last stay. We sincerely concerned about the areas that you stated for improvement. Your comments on the following experience have been shared with the rest of the team for further service improvement. Thank you for your feedback and we look forward to welcoming you again, so we can provide you with a better stay experience. Have a nice day and thank you. Sincerely, Swiss-Garden Hotel Melaka

Responded July 01, 2019
Swiss-Garden Hotel Melaka
10.0
Exceptional
Nurul from Malaysia
Family with young children
Stayed 2 nights in January 2021

Value for Money”

Firstly the Location and Facilities are great value,i would recommended this hotel for leisure and business.room are big and comfortable.The staff was polite and very helpful.the breakfast follow the SOP KKM make us feel safe to enjoy the breakfast. the only thing concern me is ,on second day i put my room on "DND" sign ,but the housekeeper still entering my on top of that they took my spare key card ,i reported to FO but they just said i can collect new key card from them,what was concerning is someone had my room key card and they can come back and entering my as they like and i feel not safe to leave my belonging in the room unattended.I don't really understand why they took my spare key card purposely or had bad intention.I hope higher Management to look into this matter seriously as it involving safety & security of your hotel.Thank You.

Reviewed January 08, 2021

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10.0
Exceptional
Halimatun from Malaysia
Group
Deluxe Twin Room
Stayed 2 nights in May 2022

Good”

We booked 3 rooms for our vacation. We received 1 room on time during check in but we were told the other 2 rooms weren't cleaned yet but it was fine because we were having hi-tea in their restaurant. However, after we enjoyed the scrumptious hi-tea & decided to go to our rooms, we found out the other 2 rooms were not ready yet until much later in the evening. Despite that one small hiccup, our stay was an enjoyable one. They allowed us a complimentary late check out and they were kind enough to place us on the same floor, side to side. Breakfast buffet was amazing too. All in all, a worthy stay.

Reviewed May 22, 2022

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10.0
Exceptional
Halimatun from Malaysia
Group
Deluxe Twin Room
Stayed 2 nights in May 2022

Comfortable”

We booked 3 rooms for our vacation. We received 1 room on time during check in but we were told the other 2 rooms weren't cleaned yet but it was fine because we were having hi-tea in their restaurant. However, after we enjoyed the scrumptious hi-tea & decided to go to our rooms, we found out the other 2 rooms were not ready yet until much later in the evening. Despite that one small hiccup, our stay was an enjoyable one. They allowed us a complimentary late check out and they were kind enough to place us on the same floor, side to side. Breakfast buffet was amazing too. All in all, a worthy stay.

Reviewed May 22, 2022

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10.0
Exceptional
Muhammad from Singapore
Family with young children
Deluxe Twin Room
Stayed 1 night in October 2019

Nice ambience hotel with efficient employees”

The whole hotel smells good.nice city view from balcony and cozy feeling. Downside is the kids water park, pls avoid the one slide which is the tunnel covered slide. My elder son, hurts his hand somehow in it on his fingers( he mentioned his finger got stuck while sliding down) ,and another , my younger son lost some skin on the palm right after sliding the slide too. Many kids, more kids than volume of water, the water is cloduy, indicating bacterial bloom and true enough both kids were down with stomach flu, vomtting and pooing rite after back to the room after playing in the pool. Kids were 6 and 7 years old. Sick up to today,a day after, back home now. Apart from this pool that i would avoid in future for my kids, i would still come back to the hotel. I loved the sound of adzan and quran reading from a mosque nearby, very peaceful. Sky garden is cool too. Definitely will come back again! Thats all

Reviewed October 30, 2019

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Dear Muhammad, Thank you for choosing Swiss-Garden Hotel Melaka as your preferred choice during your last stay. We sincerely concerned about the areas that you stated for improvement. Your comments on the following experience have been shared with the rest of the team for further service improvement. Thank you for your feedback and we look forward to welcoming you again, so we can provide you with a better stay experience. Have a nice day and thank you. Sincerely, Swiss-Garden Hotel Melaka

Responded November 04, 2019
Swiss-Garden Hotel Melaka
10.0
Exceptional
HO from Malaysia
Family with young children
Deluxe Room-Hotel Tower
Stayed 1 night in December 2019

Best hotel at a budget price”

Superb facilities, walking distance to jonker street, nice ambience and surrounding. Very neat, clean, and spacious room. Complimentary drink at 30th floor Sky Bar. Super nice view of Malacca! Breakfast has variety of choice! Big swimming pool with children playground, a good place for kids. Hotel staff are polite and providing very good service! Tq Carpark space is sufficient and feeling safe. Very convenient hotel as it is on a shopping center.

Reviewed December 07, 2019

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Dear Ho, Thank you for choosing Swiss-Garden Hotel Melaka as your preferred choice during your last stay. We are happy to hear that you had a memorable and enjoyable time with us. We look forward to having you again. Have a nice day and thank you. Sincerely, Swiss-Garden Hotel Melaka

Responded December 09, 2019
Swiss-Garden Hotel Melaka
10.0
Exceptional
Muhammad from Singapore
Family with young children
Deluxe Twin Room
Stayed 3 nights in December 2019

Definitely will book again.”

I would usually read the reviews before booking a hotel. But I didnt do it for this. Only after confirming my stay with the hotel, then I saw the negative reviews about the hotel. By then, its too late to cancel because my booking is non refundable should I cancel. Upon reaching, there was 4 rows of guests queuing either to check out or check in. Waiting time about 30mins before I was served. Let it go maybe cos it was during the school holidays. Got my room, n it was splendid. I had the top floor as requested, adjoining rm with a king n twin bed as requested. The best part the whole building is non smoking. So it doesnt have that stale smoke smell. First night one of the toilet was choked. It was abt 7plus when we informed the hotel the issue, n the hotel addressed the issue immediately. After that, the rest of my stay went along smoothly.

Reviewed December 23, 2019

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Dear Muhammad, Thank you for choosing Swiss-Garden Hotel Melaka as your preferred choice during your last stay. We are happy to hear that you had a memorable and enjoyable time with us. We look forward to having you again. Have a nice day and thank you. Sincerely, Swiss-Garden Hotel Melaka

Responded January 30, 2020
Swiss-Garden Hotel Melaka
10.0
Exceptional
YOGESVARI from Malaysia
Family with young children
Deluxe Twin Room
Stayed 1 night in January 2020

We had a great stay. Will come again.”

Room was very clean and tidy, facilities was good and there are many restaurants behind the hotel itself. This is the first time i stayrd here and will stay here again after this. Just need to improve the washroom water hole as we take our bath, water going off very slow. Maybe something stuck. And please provide plastic for the dustbins.

Reviewed January 29, 2020

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Dear YOGESWARI, Thank you for choosing Swiss-Garden Hotel Melaka as your preferred choice during your last stay. We sincerely concerned about the areas that you stated for improvement. Your comments on the following experience have been shared with the rest of the team for further service improvement. Thank you for your feedback and we look forward to welcoming you again, so we can provide you with a better stay experience. Have a nice day and thank you. Sincerely, Swiss-Garden Hotel Melaka

Responded January 29, 2020
Swiss-Garden Hotel Melaka
10.0
Exceptional
farida from Malaysia
Family with young children
Deluxe Twin Room
Stayed 2 nights in December 2020

A 3 days 2 nite family short trip with amazing experience at Swiss Garden Hotel Melaka ”

Fast check in, front office staff at reception, a Chinese woman is very helpful and deserve a 5 star rating from me but unfortunately I forgot to ask her name. Room is quite spacious, comfy bed, nice bath tub, the 3 young men from housekeeping staffs are excellent in keeping our room and toilet clean and tidy at short period of time, food is tasty, croissant is fluffy, we love everything about Swiss Garden Hotel Melaka.

Reviewed December 30, 2020

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Dear Farida, Good day to you! We thank you for giving us the opportunity to serve you. We are delighted to learn that you had a memorable stay with us and truly that is our way of welcoming our guest with warm hospitality. Thank you once again and we wish to have you with us in the future. Please contact our Reservation Department, we will take note of your arrival in the future. Yours sincerely, The Administrator Swiss-Garden Hotel Melaka

Responded January 02, 2021
Swiss-Garden Hotel Melaka
10.0
Exceptional
Cempaka from Malaysia
Family with teens
Deluxe Twin Room
Stayed 1 night in January 2019

Pleasant Stay”

Pros- Nice room, nice view, fabulous swimming pool for the kids & adults. Exceptional staff particularly Mr. Aiden & Mr. Farhan. I accidentally left my laptop at the hotel lobby after check out, Aiden saw the laptop and kept it for me at the front office. Really appreciate it very much. Cons- Room condition is ok. But housekeeping needs to check & wash the cushions. They were smelly. Resulted the whole room became smelly. Also, need to brighten up the room a lil bit as its a bit too dark. The room we stayed 21020, the water hose for the bath tub leaks terribly and wet the entire bathroom floor. Overall, will definitely choose Swiss Garden as a place to stay whenever we are in Malacca next time. Thanks

Reviewed January 10, 2019

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9.6
Exceptional
Zulkhaimi from Malaysia
Family with young children
Deluxe Twin Room
Stayed 2 nights in March 2019

Exceptional Stay!”

Pros Staffs were pleasant and vey helpful. Check-in was done fairly quickly although there were many guests wanting to get their room at the same time. Traffic management in front of lobby was done professionally ensuring smooth flow of cars. Breakfast buffet line was quite good, balanced choices of Malaysian and Western food. Waiters were very attentive, used plates on table were picked as soon as they were finished. Water temperature in bathroom was spot on. The first hotel that I’ve to that have the water temp just right even if tap was turned all the way full to hot. Pool boy was very helpful and did not slack in cleaning up mess and water drips. Cons Room maintenance needs to be improved. Water hose at bath tub was leaking, causing wet bathroom floor. Sliding door at shower also did not really help to prevent water splash when taking bath. Some of room tv channels were not available although included in list (i.e Disney XD channel). WiFi signal was very weak till the point not connectable at all (stayed at farthest room from lift). No security patrol seen in parking space.

Reviewed August 28, 2019

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Dear Zulkhaimi, Thank you for choosing Swiss-Garden Hotel Melaka as your preferred choice during your last stay. We sincerely concerned about the areas that you stated for improvement. Your comments on the following experience have been shared with the rest of the team for further service improvement. Thank you for your feedback and we look forward to welcoming you again, so we can provide you with a better stay experience. Have a nice day and thank you. Sincerely, Swiss-Garden Hotel Melaka

Responded August 29, 2019
Swiss-Garden Hotel Melaka
10.0
Exceptional
kok from Singapore
Solo traveler
Deluxe Twin Room
Stayed 2 nights in October 2019

My room 11029”

My stay during 11th Oct 2019 - 13th Oct 2019. My room on the 1st day in my room I step on a sharp thing on the map at first I thought was just a small stone maybe so I ignore although it was abit pain. But on the 2nd day stay I eventually step in it again and this time it bleed on the thumb toe. So I check carefully on the map then I realised there was a board underneath the map n a roll of nails can been seen. One of them point slightly 45 degrees upright and that was the one I step n bleed. After that I inform the receptionist about the matter and she did take a photo of what I photo on the nail. And she apology to me again. I hope it can be repaired so next guest will not get injured because of this, thks

Reviewed October 15, 2019

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Dear Kok, Thank you for choosing Swiss-Garden Hotel Melaka as your preferred choice during your last stay. We sincerely concerned about the areas that you stated for improvement. Your comments on the following experience have been shared with the rest of the team for further service improvement. Thank you for your feedback and we look forward to welcoming you again, so we can provide you with a better stay experience. Have a nice day and thank you. Sincerely, Swiss-Garden Hotel Melaka

Responded October 17, 2019
Swiss-Garden Hotel Melaka
10.0
Exceptional
azlina from Malaysia
Family with young children
Deluxe Twin Room
Stayed 2 nights in July 2019

Excellent”

The best hotel if you bring children here. The pool provided not only just a pool and kids section are the best!!! Room is very clean since I already request the room must be clean especially the carpet since I brought my baby. Very near with restaurant and the hotel connect with the mall!

Reviewed July 30, 2019

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Dear azlina, Thank you for choosing Swiss-Garden Hotel Melaka as your preferred choice during your last stay. We are happy to hear that you had a memorable and enjoyable time with us. We look forward to having you again. Have a nice day and thank you. Sincerely, Swiss-Garden Hotel Melaka

Responded July 31, 2019
Swiss-Garden Hotel Melaka
9.6
Exceptional
HUAIREN from Singapore
Family with young children
Deluxe Twin Room
Stayed 1 night in March 2019

Great hotel, nice peaceful place to be in..but not too far from jonker”

We are frequent travellers to Malacca. I have stayed in various hotel and found that the Swiss Garden was the best I have stayed. Beds are comfy, sufficient pillows, had requested for extra towels and it was delivered fast. Great views - had a good river night view looking outside lying on the bed. Spacious and clean even my daughter told me it was one of the greatest hotel stay they had..just lacking the bath tub. We stayed at the Shore and experience was not too great. Shopping mall was sufficient and having meals around the hotel was a breeze. You can go for resturants to the local food. We love the food stalls near the hotel. cheap and nice. Walking to Jonker was around 20 -30 mins and had lots to see. Looking forward to stay on my next trip!

Reviewed March 20, 2019

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Dear HUAIREN, Thank you for choosing Swiss-Garden Hotel Melaka as your preferred choice during your last stay. We are happy to hear that you had a memorable and enjoyable time with us. We look forward to having you again. Have a nice day and thank you. Sincerely, Swiss-Garden Hotel Melaka

Responded May 08, 2019
Swiss-Garden Hotel Melaka
9.6
Exceptional
Eng from Malaysia
Couple
Deluxe King Room
Stayed 2 nights in September 2020

Worth the stay.”

It’s a long planned trip, eventually everything’s great. The rooms are spacious, clean, the view from room and from the bar is excellent. I really have a good sleep at this hotel. Hotels surrounding is well maintained. Pool area is clean, The staff are friendly and helpful. Minus 1 star because that’s some problem occur during my stay, but the hotel FOM Mr.Arshad manage to reach me and explain regarding why the situation happen. This gesture really makes you feel warm as you’ll feel that the hotel is really concern about the customer satisfaction and they try to improve it. It’s glad to hear that our review is being listen, and they have taken action to solve our problem. This is a 9/10 stay, will consider this hotel next time if we plan our trip to Malacca again. Thanks again to Mr Arshad the FOM who take the responsibilities and explained the problem to me. Thank you.

Reviewed October 03, 2020

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10.0
Exceptional
May from Malaysia
Family with young children
Deluxe Twin Room
Stayed 2 nights in May 2019

Great place for a family holiday ”

The swimming pool is the highlight - almost like a mini water park. But some maintenance works need to be done. Rooms are not and comfortable. Bath has rain shower with good water pressure. Walkable to jonker street along the river. Lots of food outside. Forget about the mall, It's not good

Reviewed May 31, 2019

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Dear May, Thank you for choosing Swiss-Garden Hotel Melaka as your preferred choice during your last stay. We sincerely concerned about the areas that you stated for improvement. Your comments on the following experience have been shared with the rest of the team for further service improvement. Thank you for your feedback and we look forward to welcoming you again, so we can provide you with a better stay experience. Have a nice day and thank you. Sincerely, Swiss-Garden Hotel Melaka

Responded June 03, 2019
Swiss-Garden Hotel Melaka
10.0
Exceptional
Veenoth from Malaysia
Couple
Deluxe Twin Room
Stayed 2 nights in February 2019

Perfect Choice!!!”

The stay is one of the best i had in my life up to date.Everything was superb.The room is clean.The housekeeping was fantastic.The FO staff was marvelous.Overall im sstisfied with the stay.

Reviewed February 25, 2019

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Dear Veenoth, Thank you for choosing Swiss-Garden Hotel Melaka as your preferred choice during your last stay. We are happy to hear that you had a memorable and enjoyable time with us. We look forward to having you again. Have a nice day and thank you. Sincerely, Swiss-Garden Hotel Melaka

Responded May 08, 2019
Swiss-Garden Hotel Melaka
10.0
Exceptional
ayureeza
Couple
Deluxe Twin Room
Stayed 2 nights in February 2019

The Bomb!”

I came to this hotel during my 3days trip to Melaka. the room is clean, complete wif facilities , everything is there in one room. we even compared it to The Shore but we made the right choice by staying here. if only we cud wished the room has a bathub to complete my dream huneymoon. well done Swiss Garden. definitely coming back soon!

Reviewed March 06, 2019

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Dear ayureeza, Thank you for choosing Swiss-Garden Hotel Melaka as your preferred choice during your last stay. We are happy to hear that you had a memorable and enjoyable time with us. We look forward to having you again. Have a nice day and thank you. Sincerely, Swiss-Garden Hotel Melaka

Responded May 08, 2019
Swiss-Garden Hotel Melaka
10.0
Exceptional
Aliyah from Malaysia
Family with young children
Deluxe Room - Breakfast
Stayed 2 nights in March 2019

Nice stay for short getaway”

Room is nice and spacious. Aircond well function, mattress was firm just nice. Room is clean. My kid loves the pool so much! Located with same building to the mall, easy acess to the mall, restaurant and convinient store. My room have a nice view of Melaka CONS- parking is difficult

Reviewed October 20, 2019

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Dear Aliyah, Thank you for choosing Swiss-Garden Hotel Melaka as your preferred choice during your last stay. We are happy to hear that you had a memorable and enjoyable time with us. We look forward to having you again. Have a nice day and thank you. Sincerely, Swiss-Garden Hotel Melaka

Responded October 21, 2019
Swiss-Garden Hotel Melaka
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