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Swiss-Garden Hotel & Residences Genting Highlands
Swiss-Garden Hotel & Residences Genting Highlands
Swiss-Garden Hotel & Residences Genting Highlands
Swiss-Garden Hotel & Residences Genting Highlands
Swiss-Garden Hotel & Residences Genting Highlands
Swiss-Garden Hotel & Residences Genting Highlands
Swiss-Garden Hotel & Residences Genting Highlands

Removed from saved list

7.9

Very good

6,379 reviews

6,379 reviews

Housekeeping272
View165
Breakfast64
See map

8.1

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Genting Strawberry Leisure Farm 1.7 km
Masjid Yayasan Mohamed Noah 1.9 km
Chin Swee Caves Temple 3.4 km
Gunung Bunga Buah 4.1 km
Genting SkyWorlds Theme Park 4.5 km
Sky Avenue 4.7 km
Snow World 4.8 km
First World Plaza 4.8 km
Ripley's Believe It Or Not! 4.9 km
Skyway 7.1 km
Nearby landmarks
Gunung Rawang Mata Hari 1.1 km
Klinik Uni-Med (Gohtong Jaya) 1.5 km
Gohtong Sports Centre 1.6 km
Genting Strawberry Leisure Farm 1.7 km
Masjid Yayasan Mohamed Noah 1.9 km
Awana Skyway 2.0 km
Genting Highlands Premium Outlets 2.1 km
Goh Tong Sports Centre 2.1 km
Awana Genting Highland Golf & Country Resort 2.3 km
Upper Tanglir Fall 2.4 km

Swiss-Garden Hotel & Residences Genting Highlands

Windmill Upon Hill, Genting Permai, Gohtong Jaya, Genting Highlands, Malaysia, 69000 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Gohtong Jaya part of Genting Highlands, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Genting SkyWorlds Theme Park. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Check-in [24-hour]

Excellent breakfast

Excellent view

Free Wi-Fi in all rooms!

Hot tub

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to the Covid-19 safety measurement, prior registration is required for the usage of the pool due to the limitation of capacity. Please contact the property for more information."

Facilities

Front desk [24-hour]

Car park

Free Wi-Fi in all rooms!

Luggage storage

Fitness center

Swimming pool [outdoor]

Hot tub

Golf course [on-site]

This property is in high demand!

71 travelers have booked today.

Value for money7.8
Location rating8.1
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport38.0 km

Rooms available at Swiss-Garden Hotel & Residences Genting Highlands

2-Bedroom Executive Residence
...
  • Room size: 64 m²/689 ft²
  • Mountain view
  • 1 queen bed & 1 single bed
Enter dates to see prices
2-Bedroom Premier Residence
...
  • Room size: 73 m²/786 ft²
  • Mountain view
  • 1 queen bed & 1 queen bed
Enter dates to see prices
Deluxe Double Room
...
  • Room size: 34 m²/366 ft²
  • Mountain view
  • 1 double bed
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Deluxe Twin Room
...
  • Room size: 34 m²/366 ft²
  • Mountain view
  • 2 single beds
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Deluxe King - Opening Offer (Room Only)
...
  • Room size: 33 m²/355 ft²
Enter dates to see prices
Other
...
  • Room size: 64 m²/689 ft²
Enter dates to see prices
Deluxe King - Opening Offer (Room with Breakast)
...
  • Room size: 33 m²/355 ft²
Enter dates to see prices
One Bedroom Suite
...
  • Room size: 67 m²/721 ft²
  • 1 double bed
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Apartment 2 bedroom - Executive
...
  • Shower
  • 1 single bed and 1 double b...
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Apartment 2 bedroom - Premier
...
  • Shower
  • 2 double beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Swiss-Garden Hotel & Residences Genting Highlands?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Swiss-Garden Hotel & Residences Genting Highlands?

For those who wish to drive their own cars, Swiss-Garden Hotel & Residences Genting Highlands has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Self-parking is conveniently available at the hotel.

Is breakfast offered at Swiss-Garden Hotel & Residences Genting Highlands?

Wake up to a great buffet breakfast at Swiss-Garden Hotel & Residences Genting Highlands. There's an additional charge of 48 MYR for adults and 23 MYR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Swiss-Garden Hotel & Residences Genting Highlands?

Swiss-Garden Hotel & Residences Genting Highlands features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

Can special events be hosted at Swiss-Garden Hotel & Residences Genting Highlands?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings and private events can be hosted at Swiss-Garden Hotel & Residences Genting Highlands. Small or intimate events like birthday parties and honeymoons can also be accomodated. Services for in-house catering and in-house planning are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations and flower petals are available upon request.

Can business events be hosted at Swiss-Garden Hotel & Residences Genting Highlands?

On-site venues and convenient event services make Swiss-Garden Hotel & Residences Genting Highlands an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. The 2 venues can accommodate up to 200 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Swiss-Garden Hotel & Residences Genting Highlands?

Swiss-Garden Hotel & Residences Genting Highlands does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Swiss-Garden Hotel & Residences Genting Highlands?

Genting Skyway is the closest train, metro, or bus station, about 2.6 km away from Swiss-Garden Hotel & Residences Genting Highlands.

What restaurants are nearby Swiss-Garden Hotel & Residences Genting Highlands?

Restaurants including Coffee Bean & Tea Leaf, Chuan Kie Restaurant and Restoran 126 are popular in Swiss-Garden Hotel & Residences Genting Highlands’s neighborhood which is known as Gohtong Jaya.

What popular shopping places are close to Swiss-Garden Hotel & Residences Genting Highlands?

Located in the Gohtong Jaya area, Swiss-Garden Hotel & Residences Genting Highlands is close to great shopping choices like Genting Highlands Premium Outlets.

What are popular attractions near Swiss-Garden Hotel & Residences Genting Highlands?

Guests at Swiss-Garden Hotel & Residences Genting Highlands can easily visit Masjid Yayasan Mohamed Noah and Hindu Temple located in the Gohtong Jaya area.

What popular natural sightseeing spots are close to Swiss-Garden Hotel & Residences Genting Highlands?

Swiss-Garden Hotel & Residences Genting Highlands is located in the Gohtong Jaya area, which is famous for natural sightseeing destinations such as Gunung Bunga Buah, Gunung Rawang Mata Hari and Upper Tanglir Fall.

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Explore the neighborhood

What people love about Swiss-Garden Hotel & Residences Genting Highlands

  • 9.6

    Exceptional

    "Checking in and out was quick."

    YORK

    |

    October 20, 2022

  • 10

    Exceptional

    "Good scenery."

    SHAHRIL

    |

    October 17, 2022

  • 9.6

    Exceptional

    "Thanks foe the help during our stay"

    Teo

    |

    October 14, 2022

Property ranking|Compared to 708 Genting Highlands properties
See all rankings
Cheapest price score
Room size
51 sqm.
Couples review score
8.1/10
Location score
8.1/10
Better than
98
%
of Genting Highlands properties
Bigger than
94
%
of Genting Highlands properties
Better than
90
%
of Genting Highlands properties
Better than
83
%
of Genting Highlands properties
Overall rating:

7.9

Very good
6,379 reviews
Cleanliness
8.0
Facilities
7.8
Location
8.1
Read all reviews >
What travelers say they love:
Clean and comfortable place
Molly from Malaysia
Group
More about Swiss-Garden Hotel & Residences Genting Highlands

More about Swiss-Garden Hotel & Residences Genting Highlands

Swiss-Garden Hotel & Residences Genting Highlands

Take a good wander and unveil the wonder of Genting Highlands with a stay at Swiss-Garden Hotel & Residences Genting Highlands. If you're looking for the excitement of theme parks like Genting SkyWorlds Theme Park, then you should start with a room at Swiss-Garden Hotel & Residences Genting Highlands just 4.4 km away.
Every effort is made to make guests feel comfortable by providing the best in services and amenities. Keep up with all your communications easily with the hotel's free Wi-Fi. Guests can enjoy free parking right at the hotel. Front desk services including luggage storage and safety deposit boxes can assist with your needs.
Packing light is possible at Swiss-Garden Hotel & Residences Genting Highlands thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like room service and daily housekeeping let you get the most out of your room time. For the comfort and health of all guests, smoking is not permitted anywhere within the hotel. Smoking is allowed only in the designated smoking areas provided by hotel.
Designed for comfort, all guestrooms offer a range of amenities to ensure a restful night. For your comfort, some rooms at the hotel are equipped with linen service, blackout curtains and air conditioning. Some rooms at Swiss-Garden Hotel & Residences Genting Highlands even come with extra design features such as a separate living room. In-room entertainment amenities are available in some rooms and include television and cable TV.
In some select rooms, you can find a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar at your disposal. It's good to know that a hair dryer, toiletries and towels are provided in some guest bathrooms.


Dining and things to do

Every day at Swiss-Garden Hotel & Residences Genting Highlands begins with a delicious in-house breakfast. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. If you're picky about eating, don't worry! Swiss-Garden Hotel & Residences Genting Highlands has a selection of cuisine types including halal options.
Hotel's host of recreational offerings ensures you have plenty to do during your stay. End your days in total relaxation with a visit to the massage, hot tub and steam room. Spend some time relaxing at the hotel's pool. Check out the hotel's fitness facility to stay fit and firm on vacation.
Engage in some easy evening fun with other guests with the hotel's tennis court. Get social at the hotel's games room, where you can meet other guests.


Around the property

Don't miss out on all that Genting Highlands has to offer during your stay at Swiss-Garden Hotel & Residences Genting Highlands. Never forget your time in Genting Highlands with a special gift or trinket from First World Plaza just 4.8 km away. The most famous landmark nearby is Genting Strawberry Leisure Farm just 1.6 km away.


Reasons to stay here

Find some of the city's best deals here with rooms 93% cheaper than other options.
Find some excellent dining options here, where past guests have rated onsite or nearby dining better than 98% of the city's other accommodations.
Guests who stayed here really appreciated the room comfort, scoring it higher than 98% of accommodations in the city.

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Amenities and facilities
Very good
Facilities

7.8

Most talked about facilities

Breakfast

24 mentions

Swimming Pool

20 mentions

Housekeeping

12 mentions

Food & Dining

3 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • Malay

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Game room
  • Garden
  • Golf course [on-site]
  • Hot tub
  • Massage
  • Pool with view
  • Steamroom
  • Swimming pool [outdoor]
  • Tennis court

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Kitchen
  • Restaurant [halal]
  • Restaurants
  • Room service

Services and conveniences

  • Air conditioning in public area
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Kids meal
  • Playground
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • CCTV in common areas
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]

Available in all rooms

  • Air conditioning
  • Blackout curtains
  • Clothes rack
  • Coffee/tea maker
  • Complimentary tea
  • Desk
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • Heating
  • In-room safe box
  • Internet access – wireless
  • Ironing facilities
  • Laptop safe box
  • Laptop workspace
  • Mirror
  • Non-smoking
  • Private bathroom
  • Safety/security feature
  • Satellite/cable channels
  • Seating area
  • Shower
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Sofa
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Wi-Fi [free]
  • Window
Food and dining
Restaurants on site

Restaurant

  • Cuisine: Malaysian
  • Menu: Buffet
Location
Windmill Upon Hill, Genting Permai, Gohtong Jaya, Genting Highlands, Malaysia, 69000
Excellent
Location

8.1

Airports

  • Sultan Abdul Aziz Shah Airport (SZB)
    38.0 km
  • Kuala Lumpur International Airport (KUL)
    72.0 km

Public transportation

  • Genting Skyway
    2.7 km
  • Genting Highlands Bus Terminal
    4.8 km

Hospital or clinic

  • Klinik Uni-Med (Gohtong Jaya)
    1.5 km

Shopping

  • First World Plaza
    4.8 km

Convenience store

  • 7 Eleven
    10 m

Cash withdrawal

  • ATM
    1.7 km
What's nearby

Popular landmarks

  • Genting Strawberry Leisure Farm
    1.7 km
  • Masjid Yayasan Mohamed Noah
    1.9 km
  • Chin Swee Caves Temple
    3.4 km
  • Gunung Bunga Buah
    4.1 km
  • Genting SkyWorlds Theme Park
    4.5 km
  • Sky Avenue
    4.7 km
  • Snow World
    4.8 km
  • First World Plaza
    4.8 km
  • Ripley's Believe It Or Not!
    4.9 km
  • Skyway
    7.1 km

Nearby landmarks

  • Gunung Rawang Mata Hari
    1.1 km
  • Klinik Uni-Med (Gohtong Jaya)
    1.5 km
  • Gohtong Sports Centre
    1.6 km
  • Genting Strawberry Leisure Farm
    1.7 km
  • Masjid Yayasan Mohamed Noah
    1.9 km
  • Awana Skyway
    2.0 km
  • Genting Highlands Premium Outlets
    2.1 km
  • Goh Tong Sports Centre
    2.1 km
  • Awana Genting Highland Golf & Country Resort
    2.3 km
  • Upper Tanglir Fall
    2.4 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-4 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 5-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Due to the Covid-19 safety measurement, prior registration is required for the usage of the pool due to the limitation of capacity. Please contact the property for more information.
  • In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.
  • In line with the latest directive from the Government, please note that the hotel are now open for staycations or for any other travel purposes, and the Food & Beverage outlets are allowed to have dine-in guests. To comply with this regulation, all guests checking-in are required to provide proof of full vaccination via the MySejahtera Digital Certification. Guests visiting the hotels are required to scan the MySejahtera QR code at the entrance, prior to entry for contact tracing purposes. We urge that you download the MySejahtera mobile app before your arrival, for your convenience.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Extras

  • Breakfast charge (unless included in room price)48 MYR

The property

  • Number of restaurants1
  • Number of rooms 561
  • Year property opened2019
Property announcements

All guests are required to shower before entering & after using the swimming pool.

Guests who are showing symptoms of illness or come into close contact with unwell people are prohibited from entering the swimming pool.

Massage is available at an additional charge. Please contact the property for more information.

SUSTAINABILITY FEE
The State of Pahang has imposed a Sustainability Fee of MYR 3.00 per room per night to all hotel guests with effect from March 01, 2022; in accordance to the Pahang Hotel Regulation 2021. This Sustainability Fee is to be collected by the Hotel on behalf of the Government and it is not included in the total room cost.

Guests are required to pay Cukai Kelestarian (Sustainability Tax) of MYR 3.00 per room per night, as required by the Pahang State Government. This amount is not included in the room rate and will be paid directly to the hotel.

Reviews of Swiss-Garden Hotel & Residences Genting Highlands from real guests

Provided by verified guests of Agoda
7.9
/
10
Cleanliness8.0
Facilities7.8
Location8.1
Service8.0
Value for money7.8
High score for Genting Highlands
Rating
9+ Exceptional (909)
8-9 Excellent (297)
7-8 Very Good (513)
6-7 Good (230)
<6 Below Expectation (646)
Time of the year
Mar - May (384)
Jun - Aug (679)
Sep - Nov (733)
Dec - Feb (799)
All guests (6,379)
All room types
All languages

Show reviews that mention 

Showing 2,595 verified guest comments
12345
10.0
Exceptional
YUSNITA from Malaysia
Couple
Deluxe Double Room
Stayed 1 night in August 2019

Give it a try if u visit Genting Highlands. Weather is nice here. ”

Pros : Breathtaking view at the facilities level. Reception was pleasant and cheerful. Room & clean is very clean. Simple design in the room but spacious. Cons : The security at the guardhouse not so pleasant. When we entered the hotel, he stopped us without a greeting and the way he asked like ‘what are you doing here?’ I told him we wanted to check in but he just walked away without saying anything. We went out for lunch & came back around 3.15pm & the same guard stopped us again asking the same question. He did not say anything again. Another guard stopped us before the entrance to lobby area & told us where to park. Not so pleasant too but we just keep quiet. I did not expect a celebrity treatment but being pleasant in the service industry is very important. No hotel slipper provided in the room but the floor is cold at night. No toothbrush provided. Safety box is locked & couldn’t be used. Food at restaurant not so nice. Other than these, everything else is quite good!

Reviewed September 02, 2019

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Dear Yusnita, Thank you for sharing your experience with us. It’s a pleasure to learn that you enjoyed our rooftop pool and spacious room. Please accept our sincere apologies for the lapse of service and rest assured that your comments regarding issues you encountered have been passed onto the Operations team to rectify and all the points highlighted have been shared with the relevant department and team for a thorough review. We hope to welcome you back soon. Regards, Sonny Gan General Manager

Responded October 26, 2019
Swiss-Garden Hotel & Residences Genting Highlands
10.0
Exceptional
Richard from United States
Family with young children
2-Bedroom Premier Residence
Stayed 4 nights in December 2019

New Hotel Spacious Rooms”

Major Pros: This is a virtually new property with very large, very clean rooms. They offer free shuttle service to the Genting Premium Outlets / Awana station where you can get the cable car up to Resorts World. They also have a taxi service, ask for Siew - he is a great, very responsive and very helpful person who is available for rides to the Outlets, and also for day trips. He is an excellent guide! Rooms at hotel are spacious and well furnished. The pools and playground are great. They have pools for adults and kids, and fortunately all are heated. The views from the roof and pool areas are fantastic! Cons: We booked a room with a kitchenette and expected to have pots and pans, plates, etc. There were none. The front desk stated they did not want people cooking in the rooms -- seemed a bit of a bait and switch. However, there are lots of Chinese restaurants in walking distance and the hotel's restaurant is acceptable (food wise), and the staff and management are great.

Reviewed December 26, 2019

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Dear Mr. Richard, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again. Regards, Azli Duty Manager

Responded February 15, 2022
Swiss-Garden Hotel & Residences Genting Highlands
10.0
Exceptional
Putri from Malaysia
Couple
Deluxe Twin Room
Stayed 2 nights in December 2019

A lot of negative reviews, but we had a very pleasant stay. ”

Read through multiple negative reviews prior to my stay and some I'm glad I read as it was a heads up! The location was not hard to find - there is no "Swiss-Garden Hotel & Residences Genting Highlands" on the Grab application but just search "Windmill Upon Hills" The distance from Genting Premium Outlets and the property was about 7 minutes away. We checked in at 11pm (we were in a cable car for two hours!) and the lady at the reception was very friendly and courteous. The check in was prompt. The room smelled like paint, but it did not bother us at all. The beds were very comfortable, rain shower was a plus. The swimming pool was located at the residential block(?) so it may be hard to find, but the sign to the facilities are was helpful. During our stay, we had no complaints at all and yes, it is a new hotel and there are of course room for improvement, but so far all is good. Would definitely come back again if I had the chance. Thank you!

Reviewed December 12, 2019

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10.0
Exceptional
Muhd from Malaysia
Family with young children
Deluxe Twin Room
Stayed 1 night in November 2019

believe the unexpected ”

Pros : - the picture in this hotel are really not like what it seem to be, the room are actually really really big ! it is more like a master bedroom in a 2 million condominium. - you have to come and see it for yourself. - the room are really clean since it still new. - the toilet design are nice and really cool . - breakfast are just nice . - facilities in this hotel are truly amazing. - sauna room are really huge. - they have three big pool which is really awesome. - they separate the lap pool and kids pool . - the kids pool are heated ! so dont worry about cold .. your kids can jump in and have fun even in cold weather. Cons: - there is a bit cons in this hotel . - the parking area are close when we arrived so we have to park the car at the tenants parking lot area and we have to walk a bit far to go to the hotel lift. - the lift to the top floor took quite abit challanging because you have to take three lift to get up there

Reviewed January 03, 2020

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Dear Mr. Muhd, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again. Regards, Azli Duty Manager

Responded February 15, 2022
Swiss-Garden Hotel & Residences Genting Highlands
10.0
Exceptional
Mok from Malaysia
Couple
Deluxe Double Room
Stayed 1 night in October 2019

Voted One Most Comfortable Hotel in Genting Highlands & Gotong Jaya”

I would like share my finest experience in this 4 months old hotel. I really enjoyed so much of this hotel which I voted the best I have stayed in this region The room are very big & clean Not forgetting the staff of this hotel from security officer to house keeping to front desk to Hotel Manager Mr Andrew are well trained & super courteous & helpful to me and other guests as I observed. I was shocked to witness that the hotel manager Mr Andrew are so down to earth and helping front desk to checking the hotel guest and he is very very friendly attitude as a good role model for Swiss Garden . With his good leadership that he well groomed his staff to attend the hotel guest professionally . Big Syabas to Mr Andrew and his team and sincerely hope the higher Management Team will recognize the leadership of Mr Andrew and also his quality staff in their career advancement , annual bonus + increment . They never look down or discriminate any races or age who check in as hotel guest .

Reviewed October 30, 2019

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10.0
Exceptional
Paula from Australia
Couple
Deluxe Twin Room
Stayed 3 nights in March 2020

Life saver ”

Because of circumstances out of control we booked this hotel via the net and arrived 60mins later. What a delightful welcoming hotel. The lobby bright clean and spacious. The staff very helpful. Our room was on the 22nd floor looking up to Genting Highland Resort and wonderfully relaxing view both day and night. The swimming pool and observation deck on the 42nd floor is breathtaking, so clean and welcoming. I have to say we travel extensively all over the world and this hotel is definitely in our top 5. Well done to all the staff who keep this hotel running. The hotel taxi driver Beng is a very good driver as was the shuttle bus driver up to the Outlet and also the bus depot. From here you can get the spectacular sky way up the mountain to Genting. Highly recommended and extremely cheap.

Reviewed March 08, 2020

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Dear Mr. Paula, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again. Regards, Azli Duty Manager

Responded February 12, 2022
Swiss-Garden Hotel & Residences Genting Highlands
10.0
Exceptional
Nur from Malaysia
Family with young children
Deluxe Double Room
Stayed 1 night in October 2019

Wish we had another day to stay..”

Pros : Very clean! Lovely pools, very friendly and helpful staff. Various type of food during breakfast. Shops were near, so as petrol station. Definitely will stay here again if i had another chance. Cons: 1. Room: Water in the bathroom quite slow. A little bit confusing to go to the parking lot at first. We were actually lost while looking for the parking lot when we wanted to go out. Quite funny actually. Just ask around, the staff were reallly helpful. 2.Breakfast: Lots of food..but the nasi lemak and sambal were not that good. Others are okay. If u want to go to the pool, u need to take the lift to 40th floor, after that, take the stairs, and then take another lift to 41st floor. The view from the higher floor was lovely.

Reviewed October 30, 2019

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10.0
Exceptional
hidayah from Malaysia
Family with young children
Deluxe Twin Room
Stayed 1 night in February 2020

New, clean and attractive hotel”

We checked in on 11 Feb, quick and smooth check in process the staff at the counter were so nice dealing with the management upgrading our room, we consider this as our anniversary present, thank you, other than that all staff were super nice, everyone greeted us with smile, and one staff named syafie helped us to show a quicker way to go to pool, and also helped us with our baggage during check out, that was so nice of him. Everything were perfect except for fnb I think your side should upgrade on the quality, the variety is nice but the quality is not up to par from our sight, if only the fnb is up to par, the whole experience would deserve 5 stars from us, anyway, we will still come back because we fall in love with the hotel already, good job to everyone especially to the management for the well trained staffs making guests feeling happy during the stay ❤️

Reviewed February 24, 2020

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Dear Ms Hidayah, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again. Regards, Azli Duty Manager

Responded February 12, 2022
Swiss-Garden Hotel & Residences Genting Highlands
10.0
Exceptional
AMR from Malaysia
Couple
Deluxe Double Room
Stayed 1 night in November 2019

Enjoyed to the max”

I requested on the last day an extra hour instead of checking our at 12 p.m. and in friendly manner they extend for another hour and the front counters manager himself approve it professionally. The staff in overall very friendly even the cleaner willing to help and guide you on some matters. Facilities all available and working well, it was an awesome trip! However, the booked with an option of single large bed, but I was surprised to know that the promotion only for twin sharing beds of which not convenient for couple trip; they reacted professionally to my request to have single large bed, but after we hold breath for few minutes. I have no idea where the problem took a place; is it Agoda or the hotel itself. Please look into the problem seriously.

Reviewed December 27, 2019

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Dear Mr. Amr, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again. Regards, Azli Duty Manager

Responded February 15, 2022
Swiss-Garden Hotel & Residences Genting Highlands
10.0
Exceptional
Nurul from Malaysia
Family with young children
Deluxe Twin Room
Stayed 1 night in April 2022

worth the money”

👍🏻The view is superb, easy access to halal restaurant. breakfast was nice. what i like the most is the pool facility, kids friendly. the changing room is clean 👎🏻 as most in the review, we had the same experience with the lift. waited almost 30mins to get into the lift from the pool (40th floor) to 3rd floor 👎🏻i have requested for a simple deco for my husband's birthday (or notify me if its chargeable), but nobody informed me upfront there's no such service. but its okay, i was fine with that 👎🏻 wifi not working during our stay

Reviewed April 04, 2022

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Dear Ms Nurul, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards, Latifah Mohd Nor Duty Manager

Responded April 04, 2022
Swiss-Garden Hotel & Residences Genting Highlands
10.0
Exceptional
SYAFIYAH from Malaysia
Couple
Deluxe Twin Room
Stayed 2 nights in September 2021

Best service, spacious, helpful staff!”

Nice view being uphill. All of the staff from guard, receptionist, housekeeping, gardener, restaurant staff, all of them are really helpful and giving the best service ever. They respond very fast and always up to our request. Room is very clean and spacious. I stay at 31st floor and at night I can feel the breeze when opening the window. But i think if coming with children, you need to be extra careful and always pay attention to child since there are big lounge behind the big window. This place are near to Petron and Starbuck.

Reviewed September 14, 2021

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Dear Ms Syafiyah, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again. Regards, Andrew Roy Duty Manager

Responded September 15, 2021
Swiss-Garden Hotel & Residences Genting Highlands
10.0
Exceptional
Raymond from Malaysia
Couple
Deluxe Double Room
Stayed 1 night in March 2020

Spacious room and clean”

Overall good experience to stay at this unit. Spacious room, clean and fulfilled basic needs. Facilities was at another block by walking distance to another building. Lift to level 40 then walk up staircase to level 41. Rooftop view is good, clear sky view and can see Genting Highlands. The parking is a bit confuse. If the 1st entrance is block due to full or other reason, then you need drive to another entrance and need to know which direction for the hotel so that you can park nearest to lift. Will come back if the rooftop cafe is already open.

Reviewed March 16, 2020

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Dear Mr. Raymond, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again. Regards, Azli Duty Manager

Responded February 12, 2022
Swiss-Garden Hotel & Residences Genting Highlands
10.0
Exceptional
SAILAH from Malaysia
Couple
Deluxe Twin Room
Stayed 1 night in February 2020

pleasant stay, nice pool with view”

stay here for 1 night, park your car and get the parking card..better park at L3 ,near to lobby ..has 4 block..a,b,c can use elevator near car park, for blok D used lift through at the lobby..pool at block a,b,c but there's short cut inside the building..really nice pool view..with sauna..pls validate your parking card if you want go out from car park, nice view from room hotel, mini playground, cozy environment.for buffet breakfast, should add on mushroom soup and i think management should improve all the breakfast menu ..too much frozen food ..no nasi lemak, pls add bihun mee for soto ,pls add more add on dish for porridge ..near eateris zul biker stall ..pleasant stay..will come again

Reviewed February 11, 2020

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Dear Mr. Sailah, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again. Regards, Azli Duty Manager

Responded February 12, 2022
Swiss-Garden Hotel & Residences Genting Highlands
10.0
Exceptional
MAIZATUL from Malaysia
Couple
Deluxe Twin Room
Stayed 1 night in February 2020

Perfect sweet escape”

Super comfortable, the room so spacious. The food perfect. Recommended place for 1-2 nights stay. Warm swimming pool is the best thing i liked. Just to comment that the buffet breakfast limited type of food, not my mistake just nasi lemak, curry chicken, 2 type mee, breads, 2 types fruits, mango juice, coffee, salad, beans, egg, soup, that's all. Hope the restaurant add more variety choice of food.

Reviewed October 11, 2020

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Dear Maizatul, Thank you for taking the time to share your feedback with us. It was a pleasure to have you at Swiss-Garden Hotel & Residences, Genting Highlands and we hope to see you soon. Regards, Duncan A. Hong Operations Manager

Responded October 16, 2020
Swiss-Garden Hotel & Residences Genting Highlands
10.0
Exceptional
Michael from Malaysia
Family with young children
Deluxe Twin Room
Stayed 1 night in April 2022

Excellent stay”

Checked in at 3pm, put all luggages in the room, drove to Genting Highland, back to hotel at 10pm, very quiet, nice shower, water closet is comfort, slept at 1am with excellent night view and soft mattress, woke up at 8am and had the breakfast buffet at 5th floor, brought the kids the swimming pool at level 41 and water is warm enough, returned to room and checked out at 12pm. Just lack of convenient store and have to walk 5-10min to nearest shoplot

Reviewed April 24, 2022

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Dear Mr/Ms. Michael, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again. Regards, Azli Zakaria Duty Manager

Responded April 27, 2022
Swiss-Garden Hotel & Residences Genting Highlands
10.0
Exceptional
Fadzlena from Malaysia
Family with young children
2-Bedroom Executive Residence
Stayed 2 nights in July 2020

Family Vacation”

Swiss Garden Hotel Genting is a wonderful place to be at anytime always for a short getaway vacation even for a longer period! My parents are senior citizens and they’re very pleased with the hotel’s facilities and amenities plus my daughter gets very excited when the conversation goes... “Let’s get to Swiss Garden Genting this weekend or holidays” and she would be really excited!! My mother wouldn’t mind coming here once a month she said! So, I guess this explains why we had chosen SGHG as our vacation destination. Hope that the hotel maintains its services as always!! We really enjoyed our stay here for the second time. Thank you SGHG!

Reviewed August 05, 2020

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Dear Ms Fadzlena, Thank you for taking the time to share your feedback with us. It was a pleasure to have you at Swiss-Garden Hotel & Residences, Genting Highlands and we hope to see you soon. Warm Regards Andrew Roy Duty Manager

Responded February 01, 2021
Swiss-Garden Hotel & Residences Genting Highlands
10.0
Exceptional
SITI from Malaysia
Couple
Deluxe Double Room
Stayed 1 night in October 2019

Satisfied!”

The staf very helpful and they allowed me to have early check in since I arrived at 11 am. Even though Ive check out, they also allowed me to used the shuttle service to outlet and extend my carpark at hotel without extra charges. The facilities, pool, sauna, jacuzzi garden gym overall very well manage and beautiful. Very clean hotel and near to the halal shop nearby. Will stay again next trip.

Reviewed November 02, 2019

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10.0
Exceptional
Virginia from Malaysia
Family with young children
2-Bedroom Premier Residence
Stayed 2 nights in May 2022

WonderfuL !!!”

I am so glad to hv chosen this hotel. We stayed at zone C “ 3 Quad Rooms with breakfast. Everything was perfect! Staff at the reception was very attentive. The rooms was clean and spaces. Breakfast was very nice. Location was great too, lots of shops around . I wld definitely come again.

Reviewed May 15, 2022

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Dear Ms Virginia, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again. Regards, Latifah Mohd Nor Duty Manager

Responded May 16, 2022
Swiss-Garden Hotel & Residences Genting Highlands
10.0
Exceptional
Naney from Malaysia
Couple
Deluxe Twin Room
Stayed 1 night in December 2019

great facility”

we really enjoy our stay. The room was clean and spacious. The receptionist is so friendly. We really love the pool and all the facilities. It was superb with tremendous view. However, the -ve point will be, we need to walk the stairs because the lift is not function yet. After all, it was really a great experience.

Reviewed December 18, 2019

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10.0
Exceptional
Andie from Malaysia
Solo traveler
Deluxe Twin Room
Stayed 1 night in December 2021

Exceptional”

It's worth to stay there 1.location is easy to find, not too far from main attraction 2. The facilities that they provide, sauna, pool, you can take time to relax 3. The shuttle bus is really helpful and it's free too 4. They provide breakfast, while others hotel don't, so u no need to go out for breakfast 5. The room is big enough for a solo travelers like me and it's clean too

Reviewed December 10, 2021

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Dear Mr/Ms Andie, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again. Regards, Latifah Mohd Nor Duty Manager

Responded December 10, 2021
Swiss-Garden Hotel & Residences Genting Highlands
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