Travelling to Hong Kong SAR, China? Read all updated requirements before you book.
the Arca
the Arca
the Arca
the Arca
the Arca
the Arca
the Arca

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7.9

Very good

1,496 reviews

1,496 reviews

View20
Housekeeping11
Food & Dining1
See map

7.1

Very good

Location rating score

Very good location - 2.96 kilometers from city center
Parking
Available
Popular landmarks
Ocean Park Thrill Mountain 1.8 km
Victoria Peak (The Peak) 2.9 km
Hong Kong Skyline 5.1 km
Tsim Sha Tsui East 5.6 km
Victoria Harbour 5.9 km
Nan Lian Garden 11.0 km
Hong Kong Disneyland 14.4 km
Lantau Island 22.8 km
Ngong Ping 360 23.6 km
Tian Tan Buddha (Big Buddha) 26.5 km
Nearby landmarks
Blindspot Gallery 230 m
Wong Chuk Hang Staunton Creek Pet Garden 260 m
Jumbo Floating Restaurant Public Car Park 310 m
Ap Lei Chau Bridge 390 m
Jumbo Seafood House (Jumbo Kingdom) 420 m
Tai Shing Fat Cho Temple 450 m
Aberdeen Marina Club 450 m
Aberdeen Fishing Village 520 m
Nam Long Hospital 550 m
Wong Chuk Hang MTR Station 550 m
Newly built in 2021

the Arca

43 Heung Yip Road, Wong Chuk Hang, Hong Kong Island South, Hong Kong, Hong Kong SAR, China, 00852 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Hong Kong Island South part of Hong Kong, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Victoria Peak (The Peak). Rated with 5 stars, this high-quality property provides guests with access to restaurant, fitness center and outdoor pool on-site.

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Highlights

520 meters to public transportation

Check-in [24-hour]

Airport transfer

Newly built

Excellent view

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Important announcement -- "Due to the current COVID regulations and measures, the swimming pool is available on a “first come first serve basis”, limited to the government guidance on capacity and social distancing measures. Operating hours are subject to change without notice and a fair share use policy of 1 hour per guests per day applies. On-day booking for pool use maybe required."

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Pets allowed

Fitness center

Swimming pool [outdoor]

Free Wi-Fi in all rooms!

Luggage storage

This property is in high demand!

19 travelers have booked today.

Value for money8.2
Location rating7.1
Nearest airportHong Kong International Airport (HKG) - Hong Kong SAR, China
Distance to airport26.0 km

Rooms available at the Arca

Deluxe Sea View Suite
...
  • Room size: 73 m²/786 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices
Family Suite Sea View
...
  • Room size: 73 m²/786 ft²
  • Sea view
  • 2 single beds and 1 king be...
Enter dates to see prices
Sea Signature King Room
...
  • Room size: 30 m²/323 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices
Sea View Suite
...
  • Room size: 73 m²/786 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices
City Buddies Room
...
  • Room size: 40 m²/431 ft²
  • City view
  • 2 single beds or 1 sofa bed
Enter dates to see prices
City Signature King Room
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Sea Signature Twin Room
...
  • Room size: 30 m²/323 ft²
  • Sea view
  • 2 single beds
Enter dates to see prices
Deluxe City View Room
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 king bed
Enter dates to see prices
City Signature Twin Room
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Sea Family Suite
...
  • Room size: 73 m²/786 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at the Arca?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to the Arca?

The Arca is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, the Arca has a car park right on site for maximum convenience. Parking is available for a fee of 500 HKD per day. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Hong Kong with private transportation, the hotel can arrange taxi service.

Is breakfast offered at the Arca?

Wake up to a great à la carte breakfast at the Arca.

What are my dining options at the Arca?

The Arca features an on-site restaurant for your dining convenience. Lunch is served here. Asian cuisine is available for guests. Dishes are served in a la carte during opening hours. Light meal like coffee or tea is served using only quality ingredients.

Can special events be hosted at the Arca?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as private events and engagements can be hosted at the Arca. Small or intimate events like birthday parties can also be accomodated. Services for in-house catering, wireless internet, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly.

Can business events be hosted at the Arca?

On-site venues and convenient event services make the Arca an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at the Arca?

The Arca does not permit smoking in any of its rooms or indoor areas.

What is the closest train, metro, or bus station to the Arca?

Wong Chuk Hang MTR Station is the closest train, metro, or bus station, about 550 m away from the Arca.

What restaurants are nearby the Arca?

The Arca’s neighborhood is Hong Kong Island South which includes popular restaurants such as Africa Coffee & Tea, Hong Kong, Pomegranate Kitchen and Jumbo Kingdom Floating Restaurant, Hong Kong.

What popular shopping places are close to the Arca?

The Arca is located in Hong Kong Island South area which features shopping places such as 石排灣商場 Shek Pai Wan Shopping Centre, Hongkong Ziyu Market and Port Centre Shopping Mall.

What are popular attractions near the Arca?

The Arca’s location in the Hong Kong Island South neighborhood makes it close to famous attractions including Ocean Park Thrill Mountain, Blindspot Gallery and Wong Chuk Hang Staunton Creek Pet Garden.

What popular beaches are close to the Arca?

The Arca’s Hong Kong Island South neighborhood also includes South Bay Beach and Turtle Cove Beach.

What popular natural sightseeing spots are close to the Arca?

The Arca’s nearby natural sights include Po Chong Wan, Shek Pai Wan and Mount Johnston located in the same Hong Kong Island South area.

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See map

Explore the neighborhood

What people love about the Arca

  • 9.2

    Exceptional
    Staff 

    "I love Arca because of its friendly staff, clean and modern rooms."

    Raymond

    |

    October 13, 2022

  • 10

    Exceptional
    Staff 

    "Nice room, nice environment, good service, thanks"

    Wing

    |

    October 8, 2022

  • 9.2

    Exceptional
    Cleanliness

    "Very clean room with modern design"

    SIN

    |

    October 6, 2022

Property ranking|Compared to 968 Hong Kong properties
See all rankings
Room size
47 sqm.
Cleanliness score
8.4/10
Value for money score
8.2/10
Service score
8.2/10
Bigger than
95
%
of Hong Kong properties
Better than
89
%
of Hong Kong properties
Better than
87
%
of Hong Kong properties
Better than
86
%
of Hong Kong properties
Overall rating:

7.9

Very good
1,496 reviews
Cleanliness
8.4
Facilities
7.8
Location
7.1
Read all reviews >
What travelers say they love:
Staff was so nice, the seaview was incredible
Wing from Hong Kong SAR, China
Couple
More about the Arca

More about the Arca

the Arca

Enjoy all that Hong Kong has with a stay at the Arca, with its convenient location close to the city center. The hotel offers easy access to the city's must-see destinations.
All offerings provided by the Arca help to ensure a pleasant stay for all travelers. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Hong Kong is made even more convenient with the taxi services available at the hotel.
For those driving their own car, parking is available for guests. Always get the assistance you need with front desk services including concierge service and luggage storage. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like room service and daily housekeeping let you get the most out of your time at the the Arca.
For health reasons, smoking is not permitted anywhere inside the hotel.
A range of amenities is offered in guestrooms at the Arca. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service and air conditioning. Don't worry about being thirsty as a refrigerator, bottled water and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, bathrobes and towels available in some guest bathrooms.


Dining and things to do

A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
A day in will be as fun as a day out with ranges of recreational activities offered at the Arca. Don't forget to make a visit or two to the hotel's pool. At the Arca, every effort is made to make guests feel comfortable. Enjoy your favorite drink in your swimsuit at the hotel's poolside bar. Burn off you vacation calories with a quick visit to the hotel's fitness facility.
Challenge your travel group members or other guests to competitive fun, with the hotel's hiking trails.


Reasons to stay here

Find incredible value for money here, which is ranked better than 87% of the city's accommodation.
Compared to other accommodations in Hong Kong, facilities here are rated higher than 91% of them.
Guests who stayed here found it to be neat and tidy, scoring it above 89% of other accommodations in the city.

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Amenities and facilities
Very good
Facilities

7.8

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Game room
  • Hiking
  • Swimming pool [outdoor]

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Poolside bar
  • Restaurants
  • Room service

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Kids meal

Access

  • CCTV in common areas
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Airport transfer
  • Car park [charges apply]
  • Car park [on-site]
  • Taxi service
  • Valet parking
Location
43 Heung Yip Road, Wong Chuk Hang, Hong Kong Island South, Hong Kong, Hong Kong SAR, China, 00852
Very good
Location

7.1

Airports

  • Hong Kong International Airport (HKG) - Hong Kong SAR, China
    26.0 km
  • Shenzhen Bao'an International Airport (SZX) - China
    56.1 km

Public transportation

  • Wong Chuk Hang MTR Station
    550 m
  • Lei Tung MTR Station
    940 m

Hospital or clinic

  • Nam Long Hospital
    550 m

Shopping

  • Ladies Market
    7.9 km

Convenience store

  • 7 Eleven
    470 m

Cash withdrawal

  • ATM
    310 m
What's nearby

Popular landmarks

  • Ocean Park Thrill Mountain
    1.8 km
  • Victoria Peak (The Peak)
    2.9 km
  • Hong Kong Skyline
    5.1 km
  • Tsim Sha Tsui East
    5.6 km
  • Victoria Harbour
    5.9 km
  • Nan Lian Garden
    11.0 km
  • Hong Kong Disneyland
    14.4 km
  • Lantau Island
    22.8 km
  • Ngong Ping 360
    23.6 km
  • Tian Tan Buddha (Big Buddha)
    26.5 km

Nearby landmarks

  • Blindspot Gallery
    230 m
  • Wong Chuk Hang Staunton Creek Pet Garden
    260 m
  • Jumbo Floating Restaurant Public Car Park
    310 m
  • Ap Lei Chau Bridge
    390 m
  • Jumbo Seafood House (Jumbo Kingdom)
    420 m
  • Tai Shing Fat Cho Temple
    450 m
  • Aberdeen Marina Club
    450 m
  • Aberdeen Fishing Village
    520 m
  • Nam Long Hospital
    550 m
  • Wong Chuk Hang MTR Station
    550 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-17 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 18 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

The property

  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors36
  • Number of restaurants1
  • Number of rooms 187
  • Room voltage220
  • Year property opened2021
  • Most recent renovation2021

Parking

  • Daily parking fee500 HKD
Property announcements

Due to the current COVID regulations and measures, the swimming pool is available on a “first come first serve basis”, limited to the government guidance on capacity and social distancing measures. Operating hours are subject to change without notice and a fair share use policy of 1 hour per guests per day applies. On-day booking for pool use maybe required.

Reviews of the Arca from real guests

Provided by verified guests of Agoda
7.9
/
10
Cleanliness8.4
Facilities7.8
Location7.1
Service8.2
Value for money8.2
High score for Hong Kong
Rating
9+ Exceptional (83)
8-9 Excellent (40)
7-8 Very Good (58)
6-7 Good (14)
<6 Below Expectation (48)
Time of the year
Mar - May (60)
Jun - Aug (110)
Sep - Nov (48)
Dec - Feb (25)
All guests (965)
All room types
All languages

Show reviews that mention 

Showing 243 verified guest comments
12345
10.0
Exceptional
Sze from Hong Kong SAR, China
Couple
City Signature King Room
Stayed 1 night in July 2022

A gem in Hong Kong”

The hotel is perfect for staycay/ vacation! The Arca allows you to recharge and spend some good time with your pet, nestled in Wong Chuk Hang which is just one stop away from admiralty/ ocean park. It is a boutique hotel with all that you need, with an amazing sea view of Sham Wan overlooking yachts at the Aberdeen Marina Club and decorated with a lot of art throughout the property. They have an infinity pool perfect for photos with murals drawn by HK artists. The Arca Society on 3/F offers great indoor and outdoor dining space to enjoy a chill afternoon with the beautiful blue sky. The gym is also considerably big for the size of the hotel. Photos will explain it all! Do try to book the seaview room and especially the suites !!

Reviewed July 13, 2022

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Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Arca

Responded July 26, 2022
the Arca
10.0
Exceptional
tinny from Hong Kong SAR, China
Family with young children
Sea Signature King Room
Stayed 2 nights in June 2022

Great view, stylish hotel, nice staff”

Really enjoyed the stay, all staff was nice , the ocean view room was clean, neat and stylish, the view was also beautiful. My kid loved staying there! Surrounding was quiet which was good, close to mtr with only 4 mins walk ; one station from ocean park; and 8 mins walk to some good cafe nearby. Would stay at the Arca again !

Reviewed June 06, 2022

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Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Arca

Responded June 14, 2022
the Arca
10.0
Exceptional
Chung from Hong Kong SAR, China
Solo traveler
City Signature King Room
Stayed 1 night in July 2022

Excellent stay for work or leisure ”

I stayed for 5 nights for my own leisure stay and work. It was very comfortable with excellent staff services. V close to mtr station but not so many restaurants/cafes choices around if you mind. Highly recommend.

Reviewed July 11, 2022

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Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Arca

Responded July 26, 2022
the Arca
9.6
Exceptional
Hoi from Hong Kong SAR, China
Couple
Deluxe Sea View Suite
Stayed 1 night in March 2022

Nice and lovely experience ”

We stay in the sea deluxe suite, this hotel is newly open less than a year. The sea view is beautiful directly facing the Aberdeen Channel. The room is comfortable and fully equipped and the sanitation is satisfied. The staff service is friendly and welcoming; we especially need to praise the hotel staff Candy, who is attentive, cordial and courteous and provide a welcoming service and valid information to us. We for sure will visit again next time when their pool opens again.

Reviewed March 19, 2022

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Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and are satisfied with Candy's service. Hope to see you again very soon. Sincerely, Team Arca

Responded March 22, 2022
the Arca
10.0
Exceptional
Yan from Hong Kong SAR, China
Couple
City Signature Twin Room
Stayed 1 night in March 2022

Very kind staff”

Special thanks for the amazing hospitality of Candy, wonderful service. Had a great time in the Arca

Reviewed March 28, 2022

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Dear Yan Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Arca

Responded June 13, 2022
the Arca
9.6
Exceptional
Karen from Hong Kong SAR, China
Couple
Sea View Suite
Stayed 1 night in July 2022

Amazing DogCation ”

really amazing experience during this stay, Staff is nice, room is very unique and stylish. can enjoy a nice breakfast in room with a very nice sea view. most important Pet Friendly , my little yorkie enjoy very much too! Definitely will book this hotel again!

Reviewed July 20, 2022

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Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Arca

Responded July 26, 2022
the Arca
9.6
Exceptional
Kei from Hong Kong SAR, China
Group
Sea View Suite
Stayed 2 nights in April 2022

Friendly staff and nice hotel design ”

The reception staffs were super helpful. They were keen to offer any help when needed. The interior design is great and you can definitely relax there. Recommend the suite for its spaciousness and comfy environment.

Reviewed April 24, 2022

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Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, the Arca Team

Responded April 29, 2022
the Arca
10.0
Exceptional
Jacqueline from Hong Kong SAR, China
Couple
City Signature King Room
Stayed 3 nights in May 2022

Excellent space and service”

i will definitely choose this hotel again

Reviewed May 23, 2022

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Hi Jacqueline Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Arca

Responded June 13, 2022
the Arca
9.2
Exceptional
Christine from United States
Solo traveler
Sea Signature King Room
Stayed 6 nights in June 2022

Great view of Aberdeen harbor ”

The view of ocean and Aberdeen harbor is very nice. The swimming pool is very small and crowded. The hotel is new. They need to pay attention to some safety issues. There is an unexpected step from the roof top to the swimming pool area that should be marked. People can easily trip over the step since you are looking at the view. There is also another step at the ground floor that is dangerous. Check in took a while since the reception is at the bar. All in all a good simple hotel

Reviewed July 04, 2022

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Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Team Arca

Responded July 26, 2022
the Arca
10.0
Exceptional
Yeung from Hong Kong SAR, China
Couple
Family Suite Sea View
Stayed 1 night in May 2022

A little getaway”

Such a lovely place will come again ! (:

Reviewed May 07, 2022

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Hi Yeung Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Arca

Responded June 13, 2022
the Arca
9.6
Exceptional
Clare from Hong Kong SAR, China
Solo traveler
City Signature King Room
Stayed 1 night in April 2022

beautiful hotel”

there isn't much to do in the area, but the arca is a wonderful place to be in. high ceilings, big beds.

Reviewed May 01, 2022

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Dear Clare, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Arca

Responded June 13, 2022
the Arca
10.0
Exceptional
Chan from Hong Kong SAR, China
Couple
Sea Signature King Room
Stayed 1 night in December 2021

Good”

Very good stay, pet-friendly

Reviewed February 06, 2022

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Dear Chan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Arca

Responded February 10, 2022
the Arca
9.2
Exceptional
Dilip from Hong Kong SAR, China
Couple
Sea Signature King Room
Stayed 2 nights in May 2022

Amazing swimming pool”

Stayed here for my birthday. The rooms are quite large for Hong Kong standards. Recommend you pay extra for the sea view. Swimming pool on the roof is amazing. Staff at the pool was very friendly. Also a special mention to the check-in staff, one of them was very friendly and helpful.

Reviewed May 15, 2022

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HI Dilip Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Arca

Responded June 13, 2022
the Arca
9.6
Exceptional
Ka from Hong Kong SAR, China
Solo traveler
Sea View Suite
Stayed 1 night in April 2022

Perfect urban breakaway”

Chic designed comfy room, polite and professional staff. Nice sea view. Definitely would come back for another stay.

Reviewed April 03, 2022

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Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, the Arca Team

Responded April 07, 2022
the Arca
9.2
Exceptional
Queenie from Hong Kong SAR, China
Solo traveler
City Signature King Room
Stayed 1 night in November 2021

Lovely and spacious room”

I really enjoyed the well-designed room. Everything is new and clean. Highly recommend staying at the Arca!

Reviewed November 27, 2021

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Hi Queenie Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Arca

Responded June 13, 2022
the Arca
8.8
Excellent
victoria from Hong Kong SAR, China
Solo traveler
Sea Signature King Room
Stayed 1 night in November 2021

beautiful view, nice staff, but hygiene needs improvement ”

booked the sea view king room which was a good size and looked out to the boat club. the staff at night was kind enough to bring up my foodpanda delivery to my room. but some communication breakdown - requested and was approved late check in, but the next day the staff didn’t know and called me to chase me to check out. hygiene wasn’t great - so many stains on the toilet seat that wouldn’t rub off with alcohol, and there were long hairs on the new towels

Reviewed November 28, 2021

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Dear Victoira, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Team Arca

Responded June 13, 2022
the Arca
8.8
Excellent
Yuen from Hong Kong SAR, China
Couple
City Signature King Room
Stayed 1 night in March 2022

Surprising upgrade to SEA-VIEW~~”

Though the location is a bit far from MTR station, the staff are very nice and had us upgraded to a room with Sea-view~ The room is clean and big, the view absolutely slays!! Hope when COVID ends there would be re-opening of the pool and more food service.

Reviewed March 20, 2022

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Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Arca

Responded March 22, 2022
the Arca
8.8
Excellent
Adrian from Hong Kong SAR, China
Family with young children
Deluxe Sea View Suite
Stayed 1 night in July 2022

Great value for money”

The seaview is worth the price and the suite size is just perfect for couples. There is no instructions about the soundbar (Samsung) so we have to call the technicians. The design is perfect.

Reviewed July 17, 2022

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Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Team Arca

Responded July 26, 2022
the Arca
8.8
Excellent
Yee from Hong Kong SAR, China
Couple
City Signature King Room
Stayed 1 night in June 2022

Spacious room and great service”

Have reserved city view standard room for birthday celebration and the team has presented a small souvenir and hand written birthday card (love it!) Room is bigger than expected and design is cozy. Overall the experience is good and would recommend.

Reviewed June 18, 2022

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Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Arca

Responded June 19, 2022
the Arca
9.2
Exceptional
Caleb from Hong Kong SAR, China
Couple
City Signature Twin Room
Stayed 1 night in May 2022

Very comfortable ”

The breakfast is a bit less choice

Reviewed May 19, 2022

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HI Caleb Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Team Arca

Responded June 13, 2022
the Arca
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