The Chiltern Hotel Luton
The Chiltern Hotel Luton
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9.6
Exceptional

"The management and staff are great."

Howard

|

March 25, 2018

Standard Single Room - Guestroom The Chiltern Hotel Luton
Standard Single Room - Guestroom
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Bathroom The Chiltern Hotel Luton
Bathroom
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Bathroom The Chiltern Hotel Luton
Bathroom
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Exterior view The Chiltern Hotel Luton
Exterior view
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See map The Chiltern Hotel Luton
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Very good
Location
7.2
See all 6 photos The Chiltern Hotel Luton
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Good
From 166 reviewsSee what guests said
6.9
/
10
Value for money7.3
Distance to city center4 KM
Location rating7.2
Nearest airportLondon Luton Airport (LTN)
Distance to airport5.8 km
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Bar

  • Fitness center

Select your room
Standard Single Room
Standard Single Room
...
  • Room size: 19 m²/205 ft²
  • Non-smoking
  • 1 single bed and 1 double b...
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Standard Double or Twin Room
Standard Double or Twin Room
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  • Room size: 22 m²/237 ft²
  • Non-smoking
  • 1 double bed or 2 single be...
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Family Room (2 Adults + 2 Children)
Family Room (2 Adults + 2 Children)
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  • Room size: 32 m²/344 ft²
  • Non-smoking
  • 2 single beds and 1 double ...
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Executive Double or Twin Room
Executive Double or Twin Room
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  • Room size: 22 m²/237 ft²
  • Non-smoking
  • 1 double bed or 2 single be...
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Room
Room
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    Standard Double
    Standard Double
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      Budget Double Room
      Budget Double Room
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        Junior Suite
        Junior Suite
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          Room Executive
          Room Executive
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            Junior Suite Standard
            Junior Suite Standard
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              More about The Chiltern Hotel Luton

              More about The Chiltern Hotel Luton

              An overview

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              Nearest essentials

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
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              What they offer

              8.8
              Excellent

              "Staff were courteous and helpful."

              Howard

              |

              January 6, 2018

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              Property's guest policies

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              Some helpful facts

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              Real reviews from real guests

              Agoda Reviews (166)Booking.com Reviews (1036)
              Cleanliness6.5
              Facilities6.5
              Location7.2
              Room comfort and quality6.7
              Service7.1
              Value for money7.3
              Provided by verified guests of Agoda
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              All guests (166)
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              Showing 88 verified guest comments
              12345
              9.6
              Exceptional
              Howard from United Kingdom
              Business traveler
              Standard Single Room
              Stayed 5 nights in March 2018
              ALWAYS MY FIRST CHOICE”
              As a business traveller, The Chiltern gives me everything I need. The management and staff are great. I prefer (and I am always given one of) the rooms on the 3rd. Floor. All the facilities I need, plenty of space (and importantly, lots of desk-space for working), excellent wi-fi, good cleaning. I have a lot of business in Leagrave; so I've already spent 80% of 2018 there. That says it all.
              Reviewed March 25, 2018
              8.4
              Excellent
              Howard from United Kingdom
              Business traveler
              Standard Single Room
              Stayed 1 night in January 2018
              A very good hotel for the business traveller”
              Once again, very happy with my stay at the Chiltern. It gives me what I need and the Agoda price was good. As my business is at Leagrave, this is a very good location for me. I will be back again next week.
              Reviewed January 12, 2018
              8.8
              Excellent
              Howard from United Kingdom
              Business traveler
              Standard Single Room
              Stayed 2 nights in January 2018
              Very good for business traveller”
              Everything I needed. As good a location as possible in this particular area. There is even a tolerable pub a few hundred metres away..! A clean, comfortable and safe hotel. Staff were courteous and helpful. Agoda price was excellent. I will book again for my next teip.
              Reviewed January 06, 2018
              6.0
              Nicholas from United Kingdom
              Business traveler
              Standard Double or Twin Room
              Stayed 3 nights in November 2018
              No Frills Accommodation”
              I was on a 3 day stay for training at a centre about 3 miles away. The accommodation is absolutely no frills but satisfactory. My only issue was the booking web site says free breakfast, when I arrived and went for breakfast I was told my booking is room only. This is not apparent from the booking confirmation and is not transparent on the agoda site. If the breakfast was free it would have been a 5 star for value.
              Reviewed November 12, 2018
              10.0
              Exceptional
              James from Croatia
              Solo traveler
              Standard Single Room
              Stayed 1 night in July 2018
              Fantastic Value and Location”
              From my first entrance to my handing the keyback it was a wonderful experience. Yes to all who have mentioned that it's a little dated and yes it's slightly ready for a facelift...but seriously...for the price , location and ample parking...it's a gift. The staff courtesy and professionalism is second to none and the smiling faces for an early departure is very welcome. Check in and out took 30 seconds max...and distance to Luton airport is 15 Minutes. To the people who have complained...then in my humble opinion...pay an extra £100. And go to one of the big names.... To those of us who just want convenience and a clean bed then it's a no brainer. Thank you for your above and beyond service. James
              Reviewed July 10, 2018
              2.0
              Nasir from United Kingdom
              Business traveler
              Standard Double or Twin Room
              Stayed 1 night in February 2018
              Again dissapointing”
              This is the second time I had to stay at this hotel. Business trip so I had no choice in it but I have never been in a worse hotel. The decor and overall quality of the room was poor. Shower was dirty and the room smelled weird. The only positive is the staff who are amazing!
              Reviewed May 02, 2018
              5.2
              Nasir from United Kingdom
              Solo traveler
              Standard Single Room
              Stayed 1 night in April 2018
              Dissapointing..”
              Hotel is in a decent location but let down by the overall quality of the room. Had to move rooms because the shower was not working and this meant off course packing all of my stuff again. The staff was very helpful and friendly but the rooms are not great.
              Reviewed May 02, 2018
              10.0
              Exceptional
              Chiu from United Kingdom
              Couple
              Standard Double or Twin Room
              Stayed 1 night in April 2018
              Nice hotel to stay”
              This is hotel is nice and well maintained. Facilities are all in nice and good working condition. It is value for money because they were doing discount. Otherwise, with their full charge price will not suit my budget. Water pressure is a bit low, may be my room was on the third (top) floor.
              Reviewed April 11, 2018
              7.6
              Very good
              Babalola from United Kingdom
              Solo traveler
              Standard Double or Twin Room
              Stayed 1 night in October 2018
              It's value for money”
              Staff were friendly and displayed good interpersonal skills.
              Reviewed October 24, 2018
              6.0
              AnnMarie from United Kingdom
              Business traveler
              Standard Double or Twin Room
              Stayed 1 night in October 2018
              Room was cold. Ask for walk in shower at time of booking but was not given one. ”
              Dried up Paint on bathroom floor. Water very slow in shower. No toothpaste. Bed had a double base but had a smaller mattress whitch was almost flat. Room had a funny smell like an old building. Breakfast was good and staff was helpful.
              Reviewed October 09, 2018
              5.6
              William from United Kingdom
              Business traveler
              Standard Double or Twin Room
              Stayed 2 nights in October 2018
              Advisory. Use as digs”
              Holes in walls, burn marks, nobs missing from dresser over priced food key card wouldn't let me in the room after 5 times trying a gentleman was call to get a machine to unlock the door. Curtains where dirty and hanging on to life. Referb is needed or it will fail.
              Reviewed October 06, 2018
              2.8
              David from United Kingdom
              Business traveler
              Standard Double or Twin Room
              Stayed 1 night in September 2018
              Filthy & run down hotel”
              This is the worst hotel I have ever been in & cant believe that people would actually stay in it. It is the first time I have checked in to a hotel & checked out immediately! Stained carpets, curtains torn & hanging off the rails, cigarette burns on furniture & bedding, cobwebs hanging from the ceiling, holes all over the walls, a chair that hadn’t been cleaned (with accompanying smell), dirty windows that you could hardly see out of. Receptionist was truly awful & took exception to me asking if she ever smiled. She didn’t explain anything about meal times, WiFi etc & just handed me the key. Worst experience I have had in a hotel anywhere. I have given 1 star ratings because there is no option to give a zero
              Reviewed September 13, 2018
              2.8
              Karen from United Kingdom
              Couple
              Standard Double or Twin Room
              Stayed 1 night in September 2018
              Acceptable”
              Stopped over for an early flight from Luton the next morning. The only good thing I can say is this was great for convenience for the airport. I do not like giving poor reviews but this hotel is really awful. The staff look miserable and are not very friendly. The bed was the most uncomfortable one I had ever tried to sleep in and the whole place looked tired and dirty. The shower curtain was mouldy, the toilet and wash basin needed replacing it was just awful. Would never stay there again.
              Reviewed September 12, 2018
              5.2
              chris from United Kingdom
              Solo traveler
              Standard Double or Twin Room
              Stayed 1 night in July 2018
              Above average”
              if id have known in advance of a big packistani wedding taking place with fireworks cars and loud music til 2am i would not have booked.on asking the security about this he said this is normal so ask before booing
              Reviewed July 29, 2018
              9.2
              Exceptional
              Amanda from United Kingdom
              Business traveler
              Standard Double or Twin Room
              Stayed 1 night in November 2018
              Exceptional”
              A second visit to the hotel both experiences very pleasant.
              Reviewed November 22, 2018
              8.8
              Excellent
              Juliette from United Kingdom
              Business traveler
              Standard Double or Twin Room
              Stayed 1 night in October 2018
              Good location and very cheap”
              I wasn’t sure if my booking included breakfast as this wasn’t clear. I don’t normally eat breakfast but would of been nice to know.
              Reviewed October 26, 2018
              8.0
              Excellent
              Muhammad from Malaysia
              Couple
              Standard Double or Twin Room
              Stayed 1 night in June 2018
              Nice room and good breakfast”
              Love the location near to metro station and carefour supermarket. They provide a good breakfast buffet. However a bit dissapointed with the tourist tax. LOL
              Reviewed July 05, 2018
              7.2
              Very good
              Gillian from United Kingdom
              Solo traveler
              Standard Single Room
              Stayed 1 night in September 2017
              Very good value and a comfortable night's stay”
              I took advantage of a last minute cheap deal and after booking read some afoul reviews so arrived expecting to wish I'd not been so swayed by the bargain offer However I was very pleasantly surprised. The room and bathroom were clean, the bed was comfy and there was everything I needed. The hotel in general is looking a bit tired and needs a bit of updating but it was good value for money, very convenient after a late flight back into Luton and I would definitely go back. If you can pick up a reduced price offer go for it!
              Reviewed September 16, 2017
              9.2
              Exceptional
              sandra from United Kingdom
              Couple
              Standard Double or Twin Room
              Stayed 1 night in April 2017
              Don't believe all the horrible reviews!”
              In its hey day, the Chiltern must have been 5 star hotel and I enjoyed its grandeur. It may not be brand spanking new today but it certainly delivers where it counts. Large spacious rooms, great facilities, fantastic, tasty, wholesome breakfast. It is certainly value for money. I arrived half expecting to see creepy crawlies slithering all over the room as i was let to believe from the past reviews, but I was very pleasantly surprised. I would gladly stay at this spacious hotel again than at a Travel Lodge that looks aesthetically pleasing but packs no punch. Thank you for a lovely stay!
              Reviewed May 03, 2017
              9.2
              Exceptional
              Barry from United Kingdom
              Solo traveler
              Standard Double or Twin Room
              Stayed 1 night in November 2016
              Ideal base for London”
              I wasn't actually in the hotel too long as I only checked in then a couple of hours later left for a gig in London, then on my return, I again only stayed about another 2-3 hours before I was heading back to Manchester... The hotel staff are very nice people though and very helpful. If I had to drop a negative I would suggest taking your own clothes iron, the loan device scared me to death as it had been abused somewhat. That aside a very nice comfortable room and a really strong refreshing shower....Thank You
              Reviewed November 26, 2016
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              The Chiltern Hotel Luton
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              • Very good location
              • Leagrave Train Station is within 1.12 km