The Exchange Regency Residence Hotel Managed by HII
The Exchange Regency Residence Hotel Managed by HII
See all 46 photos

"Location is very good and nearby famous restaurants."

Marigold

|

April 29, 2018

 The Exchange Regency Residence Hotel Managed by HII
See all 46 photos
Lobby The Exchange Regency Residence Hotel Managed by HII
Lobby
See all 46 photos
Lobby The Exchange Regency Residence Hotel Managed by HII
Lobby
See all 46 photos
Interior view The Exchange Regency Residence Hotel Managed by HII
Interior view
See all 46 photos
See map The Exchange Regency Residence Hotel Managed by HII
See map
Excellent
Location
8.1
See all 46 photos The Exchange Regency Residence Hotel Managed by HII
See all 46 photos
Removed from saved list

The Exchange Regency Residence Hotel Managed by HII

Excellent location
What's nearby?
Very good
From 3580 reviewsSee what guests said
7.5
/
10
Very good value for money
7.8
Value for money7.8
Distance to city center0 Km
Location rating8.1
Nearest airportNinoy Aquino International Airport (MNL)
Distance to airport9.3 km
  • 880 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
This property is in high demand!Booked 36 times in the last 24 hours | 15 travelers are looking at this property right now
2 Bedroom Suite
2 Bedroom Suite
...
  • Room size: 69 m²/743 ft²
  • City view
  • 1 double bed and 1 queen be...
Enter dates to see prices
Deluxe Twin Bed
Deluxe Twin Bed
...
  • Room size: 27 m²/291 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Premier Queen Bed
Premier Queen Bed
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Deluxe Queen Bed
Deluxe Queen Bed
...
  • Room size: 27 m²/291 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Premier Twin
Premier Twin
...
  • Room size: 35 m²/377 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe Classic Queen Room
Deluxe Classic Queen Room
...
  • Room size: 27 m²/291 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Classic Queen Room
Classic Queen Room
...
  • Room size: 27 m²/291 ft²
  • Shower
  • 1 double bed
Enter dates to see prices
Deluxe Classic Twin Room
Deluxe Classic Twin Room
...
  • Room size: 27 m²/291 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Classic Twin Room
Classic Twin Room
...
  • Room size: 27 m²/291 ft²
  • Shower
  • 2 single beds
Enter dates to see prices
Double Classic Deluxe
Double Classic Deluxe
...
  • Room size: 30 m²/323 ft²
Enter dates to see prices
Have a question for The Exchange Regency Residence Hotel Managed by HII?

What people love about the property

  • "Great hotel overall."

    Krypton

    |

    January 5, 2018

  • "Staff very nice and accommodating."

    Gloria

    |

    December 27, 2017

  • "Children love the pool and the place is super clean."

    JUANITO

    |

    December 10, 2017

Up to 30% off with Agoda Insider Deals!

Prices drop the moment you sign in!

Sign in now
More about The Exchange Regency Residence Hotel Managed by HII

More about The Exchange Regency Residence Hotel Managed by HII

"The rooms are nice, cozy and clean"

Mary G.

|

January 9, 2018

An overview

Show more

Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show less

What to eat nearby

Filipino cuisine
Filipino cuisine
Vatel Restaurant Manila
7.2 km Filipino, French, Mediterranean
iBread
8.6 km Filipino
Hizon's Cakes & Pastries
8.9 km Filipino
American cuisine
American cuisine
Wild West Roadhouse Grill
2.4 km American
Shakey's ERMITA
4.9 km American, Pizza
Bacolod Chicken Express
5.7 km American, Asian, Filipino
Asian cuisine
Asian cuisine
Tramway Buffet Plaza
2.4 km Asian, Chinese
Gloria Maris
2.5 km Asian, Chinese, Filipino
Tapa king
3.3 km Asian, Filipino

What they offer

"We enjoy the pool and kids love the playarea."

Richelle

|

March 18, 2018

Show less

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show more

Property's guest policies

Show less

Some helpful facts

Show more

Real reviews from real guests

Agoda Reviews (3580)Booking.com Reviews (1571)
7.5
/
10
Cleanliness7.5
Facilities7.1
Location8.1
Room comfort and quality7.4
Service7.6
Value for money7.8
Provided by verified guests of Agoda
All languages
All guests (3580)
All room types
Showing 2094 verified guest comments
12345
8.8
Excellent
Marbe from Philippines
Couple
Deluxe Classic Queen Room
Stayed 1 night in November 2018
Value for Money”
Location-wise and price-wise (bought at Agoda discount), The Exchange Regency is the optimal hotel for couple travelers! We checked in late at around 1:30AM after our wedding and we didn't experience any hassle at all. Plus points to the super cold aircon which was initially met with shock but who can complain to that, really? Thank you!
Reviewed November 13, 2018
7.6
Very good
dastala from Philippines
Couple
Deluxe Classic Queen Room
Stayed 2 nights in November 2018
Value for money, courteous employee. ”
I was actually booked for the total of 8 days it was always a pleasant stay in this hotel, the front desk officers the 2 lovely ladies kat and patricia are always ready to serve you with a smile. Makes my stay a more enjoyable one.
Reviewed November 12, 2018
6.0
Andrew from Singapore
Business traveler
Premier Queen Bed
Stayed 1 night in November 2018
small room but clean”
A bit expensive to what you are expecting, though locations at the business area in Ortigas, close to a mall, (20 mins walk)
Reviewed November 12, 2018
8.0
Excellent
Rowena from Philippines
Solo traveler
Deluxe Classic Queen Room
Stayed 3 nights in November 2018
excellent staff, good location”
Stayed here for the third time for its convenient location, affordable rates and helpful staff. Rooms and facilities need to be upgraded. Wifi intermittent. There's a convenience store in the building and is a 5-10 minute walk to restaurants. Malls are located within 5-10 minutes by car from the hotel. Value for money. I will be back.
Reviewed November 12, 2018
9.6
Exceptional
Mylene from Philippines
Family with young children
2 Bedroom Suite
Stayed 2 nights in November 2018
Good Value for Money”
Pool is big. Rooms are big. Can cook inside. Good value for money indeed.
Reviewed November 07, 2018
Dear Ms. Mylene, Thank you for choosing The Exchange Regency Residence Hotel as your preferred hotel here in Ortigas! We look forward to having you back again soon! Best regards, Leo Amante Asst. Front Office Manager
Responded November 13, 2018
The Exchange Regency Residence Hotel Managed by HII
4.0
Sayed from Bahrain
Couple
Deluxe Classic Queen Room
Stayed 1 night in November 2018
no facilities”
no Clean
Reviewed November 06, 2018
Dear Mr. Sayed, Thank you for sharing your feedback with us. We apologize for not being able to provide you with a pleasurable stay. We would like to assure you that shortfalls in customer service is not something we are known for. Thus, we would be more than happy if you could share with us in greater detail your concern, so we could address it properly. Mr. Sayed, we hope to have the opportunity to speak with you, so we can make the situation right. Best regards, Leo Amante Asst. Front Office Manager
Responded November 07, 2018
The Exchange Regency Residence Hotel Managed by HII
8.0
Excellent
sheinna from Philippines
Group
Premier Twin
Stayed 1 night in November 2018
late check in but you're required to check out on time.. ”
As posted Check in time is 2pm, we arrived around 1:30 pm but still the room I reserved was not made till almost 3pm.. we requested for some condiments and wine glass but it was denied. But overall it was a good stay, nice amenities and facilities..
Reviewed November 05, 2018
Dear Ms. Shienna, Thank you for sharing us your experience in our property. We are glad that overall, you had a good stay but we are saddened to learn that we were not able to meet some of your expectations. We would like to assure you that we take guests’ feedback very seriously as we strive to improve on the level of service that we provide our guests each stay. Our Front Office staff have been counselled regarding the slow process of check-in to ensure that we improve on this aspect. Rest assured that you will see a significant improvement the next time you stay with us. Ms. Shienna, we hope you could give us another opportunity to be of service to you. Best regards, Leo Amante Asst. Front Office Manager
Responded November 05, 2018
The Exchange Regency Residence Hotel Managed by HII
7.2
Very good
Joanna from Philippines
Couple
Premier Queen Bed
Stayed 1 night in November 2018
The place is great but pay for your own breakfast”
Love the place but the breakfast that came with the package is highly disappointing. I mean I get it, I got the deal from a travel website but if I had known they will serve us a diluted corned beef, half cup of rice and etc, I would have paid for the regular price for their breakfast and paid for the room alone here in Agoda.
Reviewed November 05, 2018
Dear Ms. Joanna, Thank you for taking the time to write a review about your recent stay with us. We would like to apologize for not meeting some of your expectations and would like to assure you that we take guests’ feedback very seriously as we strive to improve on the level of service that we provide our guests each stay. We have shared your feedback with our breakfast partner provider, so we can come up with ways to provide better breakfast selection. Rest assured that you will see a significant improvement the next time you stay with us. We hope you could give us another opportunity to be of service to you, Ms. Joanna. Best regards, Leo Amante Asst. Front Office Manager
Responded November 05, 2018
The Exchange Regency Residence Hotel Managed by HII
9.6
Exceptional
Joanne from Philippines
Solo traveler
Deluxe Classic Queen Room
Stayed 1 night in October 2018
Exceptional”
Loved the service that they provided, though I am not a fan of their location because of the traffic, but you can get around with walking. Malls are near and there are many restaurants around the area. They have a pool so if you have kids with you they can spend time there.
Reviewed November 04, 2018
Dear Ms. Joanne, Thank you for taking time to write a review about your recent stay. We have shared your feedback with the rest of the team and we are all happy to learn that you had a comfortable stay because of the service we have provided. We hope you can recommend our hotel to your family and friends! We look forward to having you with us again soon, Ms. Joanne! Best regards, Leo Amante Asst. Front Office Manager
Responded November 05, 2018
The Exchange Regency Residence Hotel Managed by HII
3.6
Roberta from United Kingdom
Couple
Deluxe Classic Queen Room
Stayed 1 night in November 2018
Dirty”
Poor maintenance, coakroaches, bad Wifi, damp smell
Reviewed November 04, 2018
Dear Ms. Roberta, Thank you very much for taking the time to let us know about your experience during your recent stay.  Your feedback on our cleanliness are serious concerns for us as we do daily cleaning of rooms and conduct final checking of rooms by our Housekeeping Supervisors. Your feedback has been shared with the team and internal audits have been carried out to ensure that service standards were upheld. Ms. Roberta, please accept our sincerest apologies and we would love to welcome you back at The Exchange Regency should you be willing to give us a chance. Best regards, Leo Amante Asst. Front Office Manager
Responded November 05, 2018
The Exchange Regency Residence Hotel Managed by HII
8.0
Excellent
Francis from Philippines
Solo traveler
Deluxe Classic Twin Room
Stayed 2 nights in August 2018
Clean and Sizeable”
The rooms are very spacious and I like that they always keep the room and the hotel clean. Rarely you get hotels priced this low in Ortigas Area. 10 minute walk to Megamall and Podium
Reviewed November 04, 2018
Dear Mr. Francis, Thank you very much for taking the time to leave a review of our property. Your convenience and enjoyment are our top priorities and we are glad that we were able to provide you with such. It’s guest like you that make our job more fulfilling. Until next time, Mr. Francis! Best regards, Leo Amante Asst. Front Office Manager
Responded November 05, 2018
The Exchange Regency Residence Hotel Managed by HII
4.8
Roberta from United Kingdom
Couple
Deluxe Classic Twin Room
Stayed 1 night in November 2018
Poor maintenance”
Did not expect five-star accommodation as we were just looking for a quick stop over in strategically convenient location. The hotel was in a convenient and safe location, close to two malls (good for dinner) and Exchange center but the facilities were disappointing and cleanliness standard was very low: damp smell in the room, hair on the floor, I even spotted a couple of roaches (luckily not in our room). Pool and gym were full of screaming kids so you will not be able to use either one. Unluckily we also had very noisy Chinese neighbors so we could not sleep at all. WIFI was bad. I suggest to spend £5 extra and book a clean chain hotel in the area instead with good Internet...
Reviewed November 04, 2018
Dear Ms. Roberta, Thank you for sharing your feedback with us. We apologize for not being able to provide you with a pleasurable stay. We would like to assure you that shortfalls in customer service is not something we are known for. As a matter of fact, We are already in the process of refurbishing our rooms to serve our guests better. We have discussed your other comments with the department concerned to address this right away. Rest assured that you will see a significant improvement the next time you stay with us. Ms. Roberta, please accept our sincere apologies and we hope you would give us another chance to be of service to you. Best regards, Leo Amante Asst. Front Office Manager
Responded November 05, 2018
The Exchange Regency Residence Hotel Managed by HII
9.2
Exceptional
Bentrin from Philippines
Couple
Deluxe Classic Queen Room
Stayed 1 night in November 2018
Great staycation as usual”
Just a 3-min walk from Ayala @ the 30th.
Reviewed November 04, 2018
Dear Bentrin, Thank you for choosing The Exchange Regency Residence Hotel!  We are delighted to hear that you found our hotel convenient. We look forward to having you with us again soon! Best regards, Leo Amante Asst. Front Office Manager
Responded November 05, 2018
The Exchange Regency Residence Hotel Managed by HII
5.6
Dennis from Philippines
Family with young children
Deluxe Queen Bed
Stayed 1 night in November 2018
improve cleanliness”
thick dust under the bed. stayed for 2 nights. got a 2bedroom and 1 bedroom unit. in both rooms dust can be seen under the bed. cant say less on the bathroom.
Reviewed November 04, 2018
Dear Mr. Dennis, Thank you for taking the time to share your feedback with us in detail.  We truly apologize for not being able to provide you with a relaxing stay here at The Exchange Regency Hotel. We are deeply saddened to hear that this was your experience and would be grateful if you can give us the opportunity to turn things around for you. We have discussed your concern with our Housekeeping Department to address this right away. Rest assured that we will treat this with urgency and correct our service shortfall. Mr. Dennis, we hope you would give us another chance to be of service to you, so we can give you a truly relaxing experience. Best regards, Leo Amante Asst. Front Office Manager
Responded November 05, 2018
The Exchange Regency Residence Hotel Managed by HII
10.0
Exceptional
Debra from Philippines
Family with young children
Deluxe Classic Twin Room
Stayed 1 night in November 2018
Amazing stay!”
We all enjoyed our stay. The holidays are over and yet we managed to maximize our bonding time together.
Reviewed November 03, 2018
Dear Ms. Debra, We are incredibly grateful that you took the time out to leave us a wonderful review. Its comments like this that continue to inspire and motivate us to do better. We are very thrilled to having you back again soon, Ms. Debra! Best regards, Leo Amante Asst. Front Office Manager
Responded November 05, 2018
The Exchange Regency Residence Hotel Managed by HII
7.2
Very good
ernesto from Philippines
Solo traveler
Deluxe Classic Queen Room
Stayed 1 night in July 2018
A building containing rooms with a bed and a bathroom/dressing area”
The A/C was working well, the water pressure was adequate, there was a flat screen TV, there was a toiletry amenity kit, there was a beverage amenity kit, there was a writing desk, there was a chair, there were beddings.
Reviewed November 01, 2018
Dear Mr. Ernesto, Thank you for sharing with us your comments of our property. We are delighted to know that we are able to provide you with your needs. We would be thrilled to have you with us once again. We hope you can recommend our hotel to your family and friends when they have the opportunity to be at The Exchange Regency Hotel! We look forward to having you with us again soon, Mr. Ernesto! Best regards, Leo Amante Asst. Front Office Manager
Responded November 05, 2018
The Exchange Regency Residence Hotel Managed by HII
8.8
Excellent
Kryslen from Philippines
Group
2 Bedroom Suite
Stayed 1 night in October 2018
Excellent”
Location was great since it’s near the city.
Reviewed October 31, 2018
Dear Ms. Kryslen, Thank you for taking time writing a review of our property. We are glad that you found our location great. We are excited to having you back again soon, Ms. Kryslen! Best regards, Leo Amante Asst. Front Office Manager
Responded November 05, 2018
The Exchange Regency Residence Hotel Managed by HII
4.0
Rudolf from Philippines
Business traveler
Deluxe Classic Twin Room
Stayed 3 nights in October 2018
Dirty Walls & Floors, Lousy Elevators ”
- walls have doubles sided tapes from recent guests, not clean enough. - walls have dusts all around, i can send photos if you like. - the floors from side tables all the way to bed is dirty. - elevators are jurrasic, you need to wait at least 5-10 minutes to get lifted, and the elevator doors open only after 20 seconds from the time you reached your floor. - the bed linens have stains. - they are always excited to kick you out of the room on your last day. - room door is terrible, you need special skills to open the bedroom doors because the hardwares aren’t in properly attached to one another. - the bowl toilet is too small with very less leg room for you to sit comfortably. - bathroom drainage is terrible. It’s flooding inside. - showers are also confused if they should give you hot or cold water.
Reviewed October 30, 2018
Dear Mr. Rudolf, Thank you for taking time to write a review about our property. We would like to apologize for not meeting some of your expectations during your recent stay and would like to assure you that we take guest's feedback very seriously as we strive to improve on the level of service that we provide our guests each stay. We have discussed your concern on cleanliness with our Housekeeping department to address it right away. We are also in a process of replacing dilapidated hotel flooring and redesigning of bathroom is part of our room enhancement. We are also continuously taking steps in upgrading our elevators for your comfort. Rest assured that you would see significant improvement the next time you visit us. Mr. Rudolf, we hope that you would accept our sincere apologies and give us another opportunity to be of service to you, so we can give you a truly relaxing experience. Best regards, Leo Amante Asst. Front Office Manager
Show more
The Exchange Regency Residence Hotel Managed by HII
8.0
Excellent
JOAN from Philippines
Family with young children
Deluxe Queen Bed
Stayed 1 night in August 2018
Great Stay”
Value for money
Reviewed October 30, 2018
Dear Ms. Joan, Thank you for choosing The Exchange Regency Residence Hotel as your preferred hotel here in Ortigas. Hope to see you again soon! Best regards, Leo Amante Asst. Front Office Manager
Responded October 30, 2018
The Exchange Regency Residence Hotel Managed by HII
9.2
Exceptional
Jacqueline from Philippines
Family with teens
Deluxe Classic Twin Room
Stayed 1 night in August 2018
Exceptional”
Price is good, very affordable we check in to attend my bestfriend wedding.
Reviewed October 30, 2018
Dear Ms. Jacquiline, Thank you for taking time writing a review of our property. We are glad that you found our hotel affordable. We hope you have enjoyed your stay and of course the celebration of your best friend's wedding. We hope to see you again, Ms. Jacquiline! Best regards, Leo Amante Asst. Front Office Manager
Responded October 30, 2018
The Exchange Regency Residence Hotel Managed by HII
12345
This is a popular property. Don't miss out!

Back to search results

Back to room choices

|

Dismiss