The Gurney Resort Hotel & Residence
The Gurney Resort Hotel & Residence
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10.0
Exceptional

"My kids enjoying the room and the swimming pool."

Jahabar

|

September 26, 2017

2 Bedroom Suite The Gurney Resort Hotel & Residence
2 Bedroom Suite
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Lobby The Gurney Resort Hotel & Residence
Lobby
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Lobby The Gurney Resort Hotel & Residence
Lobby
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Swimming pool [outdoor] The Gurney Resort Hotel & Residence
Swimming pool [outdoor]
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See map The Gurney Resort Hotel & Residence
See map
Excellent
Location
8.1
See all 6 photos The Gurney Resort Hotel & Residence
See all 6 photos
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What guests are saying:
All were perfect. Highly recommended
Wan from Malaysia
Family with teens
This is nice hotel. Good location. Love the jacuzzi. Clean carpet good smell of the room. Love this and will come again..
Faez from Malaysia
Family with young children
everthing is perfect.no comments.
irene from Malaysia
Family with teens
hopefully the hotal must improved the lift becauze this peak season just 3 lift can use from 3 lift
Muhammad from Malaysia
Family with young children
good location
keh from Malaysia
Business traveler
Rooms are clean, good view at level 32, facing sea. 10 minutes walking distance to Gurney shopping centre. Overall ok.
LIEW from Malaysia
Family with teens
Satisfied.
NAWAL from Malaysia
Family with young children
Hotel Room phone is not functioning..have to call from my hp... No action taken after complain...
HASNAL from Malaysia
Family with young children
Definitely good stay. Old hotel but satisfied
SUHANIZA from Malaysia
Family with young children
Located in the centre of Penang. You can easily choose to wander around town or go on the beach
NORAZLINA from Malaysia
Family with young children

The Gurney Resort Hotel & Residence

Excellent location
- 1.08 kilometers from city center
- What's nearby?
Very good
From 5992 reviewsSee what guests said
7.2
/
10
Very good value for money
7.3
Recommended by 80% of guests
Value for money7.3
Location rating8.1
Nearest airportPenang International Airport (PEN)
Distance to airport15.6 km
80%

would recommend to a friend

Agoda Preferred Property

  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Hot tub

  • Sauna

Select your room
This property is in high demand!Booked 74 times since yesterday | 47 travelers are looking at this property right now
2 Bedroom Suite
2 Bedroom Suite
...
  • Room size: 88.26 m²/950 ft²
  • Partial ocean view
  • 2 single beds and 1 king be...
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Studio Suite
Studio Suite
...
  • Room size: 47.84 m²/515 ft²
  • Partial ocean view
  • 2 single beds
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DOUBLE TWO BEDROOMS - ROOM ONLY
DOUBLE TWO BEDROOMS - ROOM ONLY
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  • Kitchenette
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QUADRUPLE TWO BEDROOMS - ROOM ONLY
QUADRUPLE TWO BEDROOMS - ROOM ONLY
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  • Kitchenette
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Room STANDARD - ROOM ONLY
Room STANDARD - ROOM ONLY
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    Basic Double
    Basic Double
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      Standard Studio
      Standard Studio
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        Studio Suite (2 adults)
        Studio Suite (2 adults)
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          DOUBLE TWO BEDROOMS SUITE - ROOM ONLY
          DOUBLE TWO BEDROOMS SUITE - ROOM ONLY
          ...
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            Standard Multiple Bedrooms
            Standard Multiple Bedrooms
            ...
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              Have a question for The Gurney Resort Hotel & Residence?

              What people love about the property

              • 10.0
                Exceptional

                "The room was spacious and nice."

                norfadilah

                |

                December 8, 2017

              • 8.8
                Excellent

                "The rooms were comfortable and spacious."

                Geng W.

                |

                December 3, 2017

              • 10.0
                Exceptional

                "Overall it was a good stay"

                BARATHI K.

                |

                September 30, 2016

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              More about The Gurney Resort Hotel & Residence

              More about The Gurney Resort Hotel & Residence

              8.4
              Excellent

              "Good Location, Room comfortable"

              yin P.

              |

              February 26, 2018

              An overview

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              Nearest essentials

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
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              What they offer

              9.6
              Exceptional

              "Staff also very friendly and helpful."

              Hendra N.

              |

              February 22, 2018

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              What's nearby

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
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              Property's guest policies

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              Some helpful facts

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              Announcements

              From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

              Real reviews from real guests

              Agoda Reviews (5992)
              7.2
              /
              10
              Cleanliness6.9
              Facilities6.9
              Location8.1
              Room comfort and quality6.9
              Service7.0
              Value for money7.3
              Provided by verified guests of Agoda
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              All guests (5992)
              All room types

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              Showing 3829 verified guest comments
              12345
              4.8
              Kerenina from Malaysia
              Business traveler
              Studio Suite
              Stayed 4 nights in December 2018
              NEVER AGAIN”
              This hotel was nice a few years ago but not anymore. Rooms are filthy (hair in bathtub, spit stains on the mirror, dirt in sink, slime in the shower floor, stains on the couch). We had to be transferred (with some difficulty) to 4 different rooms (overall taking nearly 2 hours!) with the third one smelling strongly of MOULD with a big wet spot on the carpet in front of the door. The smell was so bad that the bellboy himself took one look and whiff then called the front desk to change rooms for us without us mentioning it. After this, we went down to confront the front desk about the cleanliness of their rooms and they said, "other guests are okay with it ". I'm sorry if I have standards that don't include rotten smells, dark dingy lit rooms, and other people's DNA in the bathroom I will be using. Fourth room was okay and we finally settled in past midnight only to discover that the WIFI (a requirement I need for business) was poor, constantly disconnecting and weak mobile signal.
              Reviewed January 13, 2019
              8.0
              Excellent
              wan from Malaysia
              Family with young children
              Studio Suite
              Stayed 2 nights in December 2018
              Very good”
              The reason i’m choosen this property because of the kids pool... the room is so-so.. and need major maintenance.. the furniture old.. the carpet dusty.. booked for 2 night.. but on my second night they did not make up my room..
              Reviewed December 28, 2018
              8.4
              Excellent
              Azlina from Malaysia
              Family with teens
              Studio Suite
              Stayed 1 night in December 2018
              Excellent”
              Superb location but the hotel is quite run down. I booked 2 studio suite with a connecting room. One of the room has an inconvenient scent. The room is quite big but the furniture and fittings very run down. During check - out only 1 lift operate which cause a lot of trouble. My room on the 33rd floor and it takes 40 mins for me to go down. the breakfast is simple but has good taste.
              Reviewed December 24, 2018
              6.0
              Taufik from Malaysia
              Family with young children
              Studio Suite
              Stayed 1 night in December 2018
              OK”
              Not a walking distance to interesting places...
              Reviewed January 14, 2019
              7.6
              Very good
              Samantha from Malaysia
              Group
              2 Bedroom Suite
              Stayed 1 night in January 2019
              Lift issues”
              When you park at lower ground parking, you have to walk up by using staircase, I’m having 3 old ages family member, and when evening we got dinner appointment the lift service is out of service, we have to walk up and down the stairs and get into commercial building lift, no apology no compensation from hotel also, so disappointed.
              Reviewed January 13, 2019
              2.0
              Christopher from Malaysia
              Group
              Studio Suite
              Stayed 2 nights in January 2019
              Not Recommended ”
              Rooms are Smelly, Aircon not working, Plug Point in room not working, Worst of all, 10am construction work going on, ON a Sunday morning without any notice.. Security and front office took 20mins to respond
              Reviewed January 08, 2019
              6.8
              Good
              Manoj from Australia
              Family with young children
              2 Bedroom Suite
              Stayed 5 nights in December 2018
              3 stars”
              photos raised my expectations and that's the reason we booked. We were bit disappointed on arrival as we expected the place to be a 4 star. Not as clean and tidy. Only 3 lifts meant long waits. Overall I would rate this as 3 star
              Reviewed January 06, 2019
              8.0
              Excellent
              Khoon from Singapore
              Group
              Studio Suite
              Stayed 3 nights in January 2019
              OK. The room is spacious with nice sea view at 32 floor.”
              Lift is to be upgraded.
              Reviewed January 09, 2019
              9.6
              Exceptional
              Audrey from Malaysia
              Family with young children
              Studio Suite
              Stayed 1 night in December 2018
              This hotel lives up to its expectation. ”
              Pros: overall hotel is excellent with friendly & helpful staff. Cons : 1. breakfast venue is limited. Although they have additional area for seating, it was quite hot there. 2. Parking fee was charged everytime we enter the hotel. Hope management can do something to avoid payment being done everytime we enter the parking.
              Reviewed December 16, 2018
              10.0
              Exceptional
              Norwahida from Malaysia
              Family with young children
              Studio Suite
              Stayed 2 nights in November 2018
              VERY SATISFIED”
              This was my second stayed at Gurney Resort. No doubt and no complaint. Always at my expectation. My kids love the pool. We love the view from 15th floor (my first stayed) and 20th floor (2nd stayed). The location at Gurney Drive, best location, easy park, comfortable, huge room and clean toilet, best surrounding. Nothing to complaint at all. Will stay here next.
              Reviewed December 03, 2018
              8.0
              Excellent
              Candy from Philippines
              Solo traveler
              Studio Suite
              Stayed 1 night in November 2018
              Good value for your money”
              I enjoyed my short stay. The room was spacious and is very comfortable and peaceful even if the design is relatively older compared to other Penang hotels. The staff are friendly. Would come back to this place again.
              Reviewed November 18, 2018
              10.0
              Exceptional
              RAZIL from Malaysia
              Family with young children
              2 Bedroom Suite
              Stayed 1 night in November 2018
              THE BEST HOTEL IN THE CITY”
              I love staying here as the hotel is good, nice view of city from my room, good facilities with bath-tub & Jacuzzi as i take 2 Bedroom Suite...Clean room, good services and good location...Actually this is 2nd time stay at this hotel...The kids really love & enjoy the pool and sliding...Will definitely come again in future and i'll stay in this hotel...Tq to all great staff, really helpful and kind.
              Reviewed November 15, 2018
              10.0
              Exceptional
              RAZIL from Malaysia
              Family with young children
              Studio Suite
              Stayed 1 night in November 2018
              Good Hotel with Nice View and Good Location...”
              I love staying here as the hotel is good, nice view of city from my room, good facilities with bath-tub & Jacuzzi as i take 2 Bedroom Suite...Clean room, good services and good location...Actually this is 2nd time stay at this hotel...The kids really love & enjoy the pool and sliding...Will definitely come again in future and i'll stay in this hotel...Tq to all great staff, really helpful and kind.
              Reviewed November 15, 2018
              10.0
              Exceptional
              laila from Malaysia
              Family with teens
              2 Bedroom Suite
              Stayed 1 night in November 2018
              For the price, value is exceptional”
              we stayed at 2 bedroom suite, spacious, very clean, view is superb, staffs friendly and kind. For the price value is exceptional, i have stayed at budget hotels more expensive than this. the only downside is dated furniture but beds were comfortable and very clean. Excellent, look forward to staying here again
              Reviewed November 10, 2018
              9.6
              Exceptional
              Lya from Malaysia
              Family with young children
              Studio Suite
              Stayed 1 night in October 2018
              Amazing Swimming Pool area with Futsal Court, Pool, Sauna, Relaxing Space”
              Love the hotel as always. We went last week and during that time it was real windy. We were enjoying the wind and weather. Ordered food and we ate it at the pool area. Kids playing at the futsal court and pool. The had these bean bags at the artificial grass area that had been the best place for us the mommies to seat back and relax while the kids swims.
              Reviewed November 01, 2018
              10.0
              Exceptional
              Choo from Malaysia
              Business traveler
              Studio Suite
              Stayed 2 nights in October 2018
              Exceptional”
              I think it is worth the money. Bed was large, have bath tubs and shower, room were spacious, everything was good. Suitable for business traveller, couples, groups and family with kids. Everything seems old because was told the hotel is 18 years old. But was fine for me. Still feel comfortable. Will be perfect if they refurbish the hotel. Was told that they will start renovation begining next year. Will definitely stay here again with my 3 kids.
              Reviewed October 29, 2018
              8.0
              Excellent
              Mohd from Malaysia
              Family with young children
              Studio Suite
              Stayed 1 night in October 2018
              Yes, it’s value for money”
              Booked this studio room at RM190++. Do not expect luxury when opted for this price. Of course the room is not superb. The carpet is worn out. You could hear guests from both sides coughing. Only 2 bath towels provided. But the breakfast is good. Staffs are friendly. The bed is comfortable. If you desperate looking for room at reasonable price, this hotel must be taken into account. Have a good stay!
              Reviewed October 28, 2018
              7.2
              Very good
              ji from Malaysia
              Business traveler
              Studio Suite
              Stayed 1 night in January 2019
              Old hotel with good location”
              The room is big but abit old and the location is good, near to gurney drive.
              Reviewed January 11, 2019
              6.8
              Good
              ALIF from Malaysia
              Family with young children
              Studio Suite
              Stayed 1 night in January 2019
              Room need to refurbish ”
              Room need to refurbish due to old facilities. Stagnant water inside bathroom.
              Reviewed January 10, 2019
              8.0
              Excellent
              Marge from Malaysia
              Family with teens
              2 Bedroom Suite
              Stayed 3 nights in December 2018
              Parking problem”
              Overall stay was good. Parking was a problem as it was peak season. Had to drive up podium but there was no proper sign to direct. I had to walk up and down 4 floors with my son looking for a way to exit the car park. It was eerie in the carpark. A man who could not find the elevator walk down the car ramp fuming away
              Reviewed December 28, 2018
              12345
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              The Gurney Resort Hotel & Residence
              |Very good 7.2
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              • Excellent location
              • Gurney Drive