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The Haven by JetQuay
The Haven by JetQuay
The Haven by JetQuay
The Haven by JetQuay
The Haven by JetQuay
The Haven by JetQuay
The Haven by JetQuay

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7.9

Very good

471 reviews

471 reviews

See map

8.8

Excellent

Location rating score

Excellent location
Excellent for walking
Parking
Available
Walkable places
TWG Tea

270 m

HSBC Rain Vortex

490 m

Victoria's Secret

500 m

Jewel Changi Airport

520 m

Uniqlo

520 m

Popular landmarks
Gardens By The Bay East

15.1 km

Singapore Flyer

15.6 km

Cloud Forest

15.7 km

Sands Skypark Observation Deck

16.1 km

Orchard Road

17.6 km

Closest landmarks
Jewel Canopy Park

520 m

Pazzion

720 m

Singapore Changi Airport

1.0 km

Vine & Leaf

1.3 km

Cocoa & Co

1.3 km

The Haven by JetQuay

Public Arrival Hall, 65 Airport Boulevard Changi Airport Terminal 3, #01-18, Changi, Singapore, Singapore, 819663 - See map

Conveniently situated in the Changi part of Singapore, this property puts you close to attractions and interesting dining options. This 3-star property is packed with in-house facilities to improve the quality and joy of your stay.

Highlights

290 meters to public transportation

Front desk [24-hour]

Complimentary WIFi in all rooms

A/C

Daily cleaning

Facilities

Front desk [24-hour]

Car park

Complimentary WIFi in all rooms

Bar

Room service

Concierge

Wi-Fi in public areas

Daily cleaning

Your dates are popular among travelersUsers are booking a place in Singapore every 1 minutes on Agoda.com
Value for money6.7
Distance to city center20.4 km
Location rating8.8
Nearest airportSingapore Changi Airport (SIN)
Distance to airport1.0 km

Rooms available at The Haven by JetQuay

Double - Single Room
...
  • Room size: 10 m²/108 ft²
  • Non-smoking
  • 1 single bed & 1 single bed
Enter dates to see prices
Double Room - Non-Smoking, Day Use, Max 14 Hours
...
  • Room size: 10 m²/108 ft²
  • Shared bathroom
Enter dates to see prices
Single Room
...
  • Non-smoking
  • Shared bathroom
  • 1 single bed
Enter dates to see prices
Single Room - Non-Smoking, Day Use, Max 14 Hours
...
  • Shared bathroom
Enter dates to see prices

Frequently asked questions

Does The Haven by JetQuay have a hot tub?

The Haven by JetQuay does not have a hot tub.

How much does it cost to stay at The Haven by JetQuay?

Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

What time is check-in and check-out at The Haven by JetQuay?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The front desk is always open, day or night.

How do I get to The Haven by JetQuay?

For those who wish to drive their own cars, The Haven by JetQuay has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for an additional charge.

Is breakfast offered at The Haven by JetQuay?

Wake up to a great continental breakfast at The Haven by JetQuay.

What is the smoking policy at The Haven by JetQuay?

The Haven by JetQuay does not permit smoking in any of its rooms or indoor areas.

What is the closest airport to The Haven by JetQuay?

The closest airport to The Haven by JetQuay is Singapore Changi Airport, 1.0 km away.

What is the closest train, metro, or bus station to The Haven by JetQuay?

The closest train, metro, or bus station is Changi Airport MRT Station, 230 m away from The Haven by JetQuay.

What restaurants are nearby The Haven by JetQuay?

The Haven by JetQuay is located in Changi, famous for good restaurants such as Ramen Champion, Starbucks (Changi) and The Kitchen By Wolfgang Puck.

What popular shopping places are close to The Haven by JetQuay?

Shopping options in The Haven by JetQuay’s Changi neighborhood include Jewel Changi Airport, TWG Tea and Victoria's Secret.

What are popular attractions near The Haven by JetQuay?

The Haven by JetQuay is located in Changi area, which is famous for attractions such as The Changi Museum, Jewel Canopy Park and Changi Prison Museum & Chapel.

What popular beaches are close to The Haven by JetQuay?

The Haven by JetQuay is located in the Changi area, which includes Changi Beach.

What popular natural sightseeing spots are close to The Haven by JetQuay?

The Haven by JetQuay is located within Changi, which makes it conveniently close to natural sights including St John's Island, Changi Sailing Club and Lorong Halus Wetland.

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Explore the neighborhood

What people love about The Haven by JetQuay

  • 10

    Exceptional

    "Good to stay only a few hours before enter to the city in the morning."

    Noppawong

    |

    May 24, 2022

  • 9.2

    Exceptional
    Location

    "Clean shower rooms and good location since this is inside the airport."

    Venice

    |

    December 23, 2020

  • 8

    Very good
    Cleanliness

    "Reasonable value for money Good location Very clean Good staff reasonable facilites"

    Stan

    |

    August 21, 2020

Overall rating:

7.9

Very good
471 reviews
Cleanliness
8.6
Facilities
7.2
Location
8.8
Read all reviews >
What travelers say they love:
Great friendly accomodating staff
millicent from Australia
Solo traveler
More about The Haven by JetQuay

More about The Haven by JetQuay

Conveniently located, The Haven by JetQuay is a great base from which to explore this vibrant city. The hotel is just 20.4km from the city center, and it is located within the area of the international airport. With its convenient location, the hotel offers easy access to the city's must-see destinations.

The Haven by JetQuay offers impeccable service and all the essential amenities to invigorate travelers. To name a few of the hotel's facilities, there is free Wi-Fi in all rooms, a 24-hour front desk, facilities for disabled guests, Wi-Fi in public areas, and meeting facilities.

Experience high quality room facilities during your stay here. All rooms include Internet access, wake-up service, and air conditioning to help guests recharge after a long day. A children’s play area is also available to entertain the young ones. Whatever your reason for visiting Singapore, The Haven by JetQuay is the perfect venue conveniently located at Changi Airport and within minutes of the city.

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Amenities and facilities
Very good
Facilities

7.2

Most talked about facilities

Housekeeping

16 mentions

Breakfast

12 mentions

Food & Dining

4 mentions

Taxi

1 mention

Languages spoken

  • English
  • Burmese
  • Chinese [Mandarin]
  • Filipino
  • Indonesian
  • Malay
  • Tamil

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Wi-Fi in public areas

Dining, drinking, and snacking

  • Bar
  • Room service

Services and conveniences

  • Concierge
  • Daily cleaning
  • Disabled facilities
  • Elevator
  • Smoke-free property
  • Smoking area

For the kids

  • Playground

Access

  • Front desk [24-hour]
  • Pets allowed

Getting around

  • Car park [nearby]
  • Car park [on-site]
  • Parking [paid]

Available in all rooms

  • A/C
  • Alarm clock
  • Complimentary drinking water
  • Desk
  • Hair dryer
  • Interconnecting room(s) available
  • LAN Internet in room [free]
  • Satellite/cable channels
  • Shared bathroom
  • Toiletries
  • Wi-Fi [complimentary]
Food and dining
Breakfast options
  • Continental
Location
Public Arrival Hall, 65 Airport Boulevard Changi Airport Terminal 3, #01-18, Changi, Singapore, Singapore, 819663
Excellent
Location

8.8

Airports

  • Singapore Changi Airport (SIN)
    1.0 km 5 min drive
  • Seletar Airport (XSP)
    14.3 km 23 min drive

Public transportation

  • Changi Airport MRT Station
    240 m 4 min drive
  • Pasir Ris East
    3.1 km

Hospital or clinic

  • Shenton Family Medical Clinic
    3.7 km 14 min drive

Shopping

  • Jewel Changi Airport
    520 m

Convenience store

  • 7 Eleven
    150 m 4 min drive

Cash withdrawal

  • ATM
    60 m 1 min walk
What's nearby

Popular landmarks

  • Gardens By The Bay East
    15.1 km
  • Singapore Flyer
    15.6 km
  • Cloud Forest
    15.7 km
  • Sands Skypark Observation Deck
    16.1 km
  • Orchard Road
    17.6 km
  • Chinatown
    17.9 km
  • Singapore Botanic Gardens
    19.6 km
  • National Orchid Garden
    19.7 km
  • Night Safari
    22.1 km
  • Singapore Zoo
    22.1 km

Nearby landmarks

  • Changi Airport MRT Station
    240 m
  • TWG Tea
    270 m
  • HSBC Rain Vortex
    490 m
  • Victoria's Secret
    500 m
  • Jewel Changi Airport
    520 m
  • Uniqlo
    520 m
  • Jewel Canopy Park
    520 m
  • Pazzion
    720 m
  • Singapore Changi Airport
    1.0 km
  • Vine & Leaf
    1.3 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

All children are welcome.

Others
  • The minimum age required to check in is 18 years.
  • Maximum children allowed per room is 1. Any additional child will be charged an extra fee.
  • Extra bed is not available at this property.
  • When booking 6 or more rooms, special policies may apply.

Extra beds, if available, are dependent on the room you choose. Please ask the property for more details.

Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00
  • Reception open until00:00

Getting around

  • Distance from city center20.4 km
  • Travel time to airport (minutes)1

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors1
  • Number of restaurants0
  • Number of rooms 18
  • Year property opened2014
  • Most recent renovation2014
Property announcements

Important information:
- The property is located in the public area of Singapore Changi Airport Terminal 3, Level 1 - Arrival Hall.
- Departing passengers or non-travelers may proceed to the lounge directly, while arriving or transiting passengers must clear immigration and baggage retrieval process before proceeding to the lounge.
- If a guest passes immigration, he or she will not be allowed to pass through security.

Directions to the property:
- The property is easily accessible from Terminal 1 and 2 with the free skytrain service which operates from 05:00 AM to 02:30 AM daily. It takes approximately 4 minutes between terminals via skytrain, with an average waiting time of up to 3 minutes. - From Terminal 1, please take the skytrain in the public area of the departure hall to Terminal 3 - From Terminal 2, please take the public area skytrain from departure hall to Terminal 3. Alternatively, guests may take a 5-minute walk via the mezzanine-level link-bridge above the MRT station.

Other Information:
- Connecting rooms are subject to availability.
- Guests can book 2 rooms and indicate a preference for connecting rooms.
- Per hour extension is available on-site.
- Please inform the property in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Reviews of The Haven by JetQuay from real guests

Provided by verified guests of Agoda
7.9
/
10
Cleanliness8.6
Facilities7.2
Location8.8
Room comfort and quality5.9
Service8.3
Value for money6.7
High score for Singapore
Rating
9+ Exceptional (49)
8-9 Excellent (44)
7-8 Very Good (54)
6-7 Good (24)
<6 Below Expectation (39)
Time of the year
Mar - May (48)
Jun - Aug (49)
Sep - Nov (52)
Dec - Feb (61)
All guests (471)
All room types
All languages

Show reviews that mention 

Showing 210 verified guest comments
12345
10.0
Exceptional
Calvin
Solo traveler
Single Room
Stayed 1 night in November 2019

Totally surprised and pleased!”

I intentionally took an overnight layover in Singapore to see a small amount of the city. I had an early flight back to Seattle and decided to look into hotels close to Changi Airport. Well I found the airport hotels priced higher than i preferred considering all I wanted was a comfy and clean bed to sleep on. Well, I found it and it was right in the massively large airport! The Haven at Jet Quay was a very smart decision. Positives - Comfortable and very clean property. - fairly comfortable bed - ultra clean bathrooms and private showers. - secure - very nice and large lounge with complimentary snacks and non alcoholic beverages. Their coffee machine turned out excellent coffee! - right in the Terminal 2 - Best of all, the ladies who manned the front desk were extremely pleasant and helpful when I checked in. Negatives - very few. The worst was it was a tad had to find in the massive airport and was given wrong directions by airport information people.

Reviewed December 04, 2019

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10.0
Exceptional
Angelica from Philippines
Solo traveler
Single Nap Room
Stayed 1 night in December 2018

Great place to stay if you have a long transit”

If you have a really long layover in Singapore and you can’t stay in the hotels before immigration because you would like to explore the city for a day (without joining the tour group that Changi offers), then the Haven is definitely for you. The nap room is cosy and the shower rooms and toilets, although ‘shared’, are actually still private rooms for each individual. They were cleaned after every use by the staff, towels were provided as well. People were complaining about how cold the rooms were but to be honest, they were just right for me. The lounge area is also quite comfy and you can make do with it if you just want comfier chairs to nap in. If you want more privacy and a bit more security than the nap rooms would be better. The staff were efficient and accommodating and they adjusted my check in and check out period. The free breakfast that comes with an overnight stay is okay but if it’s not to your taste, there is a McDonald’s right across the hotel and more restaurants too

Reviewed January 03, 2019

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10.0
Exceptional
Gan from Singapore
Solo traveler
Single Room
Stayed 1 night in March 2019

The much more affordable hotel in Changi Airport”

I have stayed in The Haven a number of times after late flights and for early morning flights. It is much more affordable than the other hotels in the surroundings of Changi Airport although each nap room does not have an attached bathroom and toilet. Forget about staying here before thunderstorm days.

Reviewed March 24, 2019

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8.0
Excellent
Kendra from Australia
Solo traveler
Single Room
Stayed 1 night in March 2016

Great value for overnight stopover”

Free dinner, location, convenience.

My flight arrived in Singapore at 6pm and I departed at 12pm the following day. Staying at the Haven was extremely convenient as it was a short 10 min walk from the arrival area. The dinner ( I got the thai green curry) was yum and they also have a 'snack' bar which has apples, toast, noodles and little cakes that you can help yourself to at any time. This meant I didn't end up needing to exchange any money on Singapore as I had my free dinner and some toast and an apple for breakfast. The room was small, the bed is probably about 190cms long so if you are tall it might not be as comfortable, but it was perfect for me. My only 2 negatives were the staff seemed a bit unprofessional at times and I sometimes felt uncomfortable asking them for something as they seemed very involved in their own conversations. The 2nd negative was that you could hear the doors slamming throughout the night as people came and went from their rooms but this was easily solved with earplugs. Overall The Haven was perfect for an overnight stopover and I would certainly stay there again then next time I pass through Singapore.

Reviewed March 15, 2016

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10.0
Exceptional
Meg
Solo traveler
Single Nap Room
Stayed 1 night in September 2019

Exceptional”

Located in Terminal 3 at Changi Airport in the Departures area. So coming from terminal 2, I had to clear immigration and customs to get to the lounge. But this worked out better for me as my flight arrived at 1 am so I needed a place to crash in the early hours of the morning. Separate shower areas and toilets, very accessible with no issues. Nap room provided clean bed enough space for 1. It was not cold in my room at all compared to the other reviews. Free food provided with stay, overall very satisfied with this place and would recommend if you need a place to stay and sleep in thats within the airport.

Reviewed September 27, 2019

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8.4
Excellent
Jennifer from United States
Solo traveler
Single Room
Stayed 1 night in December 2018

Great option for onsite sleeping”

My husband had a flight into Changi at 7:30 pm with baggage on a budget airline (AirAsia) and his departing flight had a check in of 3:30 am the following morning..... so this was a wonderful option for him to be able to stay on airport property and get some rest after he collected baggage. We had read about the cold AC, so he brought clothing for that and did not have a problem. Snacks were 24 hours a day, there was a private key to the shower room, and he said it was not too loud for him. So glad for this option at Changi..... we will definitely use it again. The price included the entire night's stay from 3 pm to 12 noon, although he only stayed in the room for about 7 hours. Cheaper than transit hotel.

Reviewed December 12, 2018

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9.2
Exceptional
Michael from Canada
Solo traveler
Single Room
Stayed 1 night in May 2018

Perfect for early morning / late night flight”

Stayed here one night as I had just returned to Singapore from Malaysia and had a 5:00am flight to Bali the next morning. Very clean modern facilities. Room was comfortable and served its purpose. Common bathrooms and showers were kept very clean. Changi Airport is one of the best in the world and there are many restaurants and shops to keep you occupied for a few hours.

Reviewed June 02, 2018

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9.2
Exceptional
Michael from Australia
Solo traveler
Single Room
Stayed 1 night in May 2019

Great place for a stop over in Singapore if you have to exit the secure area. ”

The Haven is at terminal 3, it is easy to get to terminal 2 from here. This is the second time I have stayed here, the staff are friendly and very helpful. You can use it by the hour or just to have a shower and freshen up, of course for a cost. I have no problem recommending tThe Haven

Reviewed May 05, 2019

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8.8
Excellent
Colin from United Kingdom
Solo traveler
Single Room
Stayed 3 nights in September 2017

Haven”

Just remember you are booking a mostly airport lounge,that was not made that clear on the Agoda website..however if you are not too fussy and only in Singapore for a long weekend then this is adequate...The site itself has a lounge area where you can have drinks and snacks and also the place where a cooked breakfast is served..internet access is also in this area..the rooms are small and there are only shared toilets and showers on site,but as i was out most of the time (Singapore Grand Prix) this was not an issue..ideally placed for the airport as it is actually on site,easy to find public transport as right next to coach park,and the underground (MRT) is in the airport complex too...

Reviewed September 29, 2017

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9.0
Exceptional
Jaradnan from Thailand
Solo traveler
Single Room
Stayed 1 night in August 2015

Clean and convenience ”

Clean, location, comfy

I booked 1 night in this hotel. I was surprise that I got a meal included as well. It's just a simple meal but it was good enough for me. The room and the lounge was clean just like the photos they advertised. The toilet and shower room are separate from the room but it's clean. Only one thing that I want to mention is the bed in the room is quit short. If you're taller than 165cm you probably need to be curled up but I have no problem with that cuz I'm small (155cm). So over all my stay in there was great!!

Reviewed August 04, 2015

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9.0
Exceptional
russel from Australia
Solo traveler
Single Nap Room
Stayed 2 nights in January 2016

Overnight crash”

ability to have tea or coffee at any time of the day is a most welcome change from any other hotel. It's so convenient when you are hooking on to a transit flight and you can take all the time in the

My stay at your hotel was very pleasant and in saying so have booked another two days on my return to Singapore at the end of this month, looking forward to it and to spending another spell at your hotel and one other thing I would like to mention the showers in your hotel were certainly a welcome change from hotels I've visited in the past a nice strong pressure feeling quite excilerated at the end.

Reviewed January 10, 2016

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8.4
Excellent
Kevin from United States
Solo traveler
Single Room
Stayed 1 night in June 2018

Okay for 1 night”

I had a morning flight out of Singapore and had no choice but to get a hotel for the night. This was the cheapest option at over $100, had to pay it even though I was only going to be in the airport for 9 hours total. I liked that it was very clean and new, restaurant onsite, and bed was pretty comfortable. I didn't like the temperature in the room, it was WAY too cold, and you can't adjust it- they have a centralized AC system so everyone gets the same temp. I think this is a horrible idea as everyone has different preferences in this regard. Anyway as expected the room is tiny and the bathroom and shower are down the hall from the room, not the most luxurious but I'd do it again in the same situation.

Reviewed June 29, 2018

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8.8
Excellent
Stefan from Germany
Solo traveler
Single Room
Stayed 1 night in February 2017

Nice place for a short stay in singapore”

I had to catch a very early flight after only staying one night in singapore. I enjoyed my stay because the staff was very friendly. Also you get one free meal and there is always snacks and cornflakes and free drinks in the business lounge, so I didn't even had to pay for a dinner somewhere else. The price is very high but it is perfect to catch a early flight. The only thing was that the air conditioning was very cold.

Reviewed February 07, 2017

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10.0
Exceptional
Stephen from Singapore
Solo traveler
Single Room
Stayed 1 night in March 2018

Exceptional”

Stayed for one night. It provided everything I needed. A lounge to relax, free refreshments and breakfast, and a small but comfortable room to rest my head before my flight. Many people use this hotel for a brief stay, but I liked it so much I would consider choosing it above any other Singapore hotel for a longer stay. Great location. MRT station on your doorstep. Reception and cleaning staff all very helpful.

Reviewed April 10, 2018

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9.2
Exceptional
Holly from United States
Solo traveler
Single Room
Stayed 1 night in November 2017

Good option for overnight in-airport stay”

I appreciated being able to stay within the airport on a very rainy day in Singapore. There's lots to see within the airport itself and having a nice bed and "hide away" was very pleasant. I found it to be quiet and comfortable. I didn't need any more space than was available. The shared bath rooms and showers were nice. I never saw another guest in the shower area. The included dinner did not make my tummy happy. Not sure the reason for that.

Reviewed March 18, 2018

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8.0
Excellent
Tatsuo from United States
Business traveler
Single Room
Stayed 1 night in October 2017

Convenient, Convenient, and Convenient.”

It is right after the Terminal 3 Arrival exit. But it is all the way to the end of Terminal 3, so if you are Terminal 1 or 2, you need to give good 10 min walk or more to get there or to the other terminal from this Hotel. But staying at right inside the Changi Airport make it so much esaier to get to any terminal compairing from the City. The facility is very simple and have all the basic. The room doesn't have it's own bothroom nor shower, so it is kind of tidious, but it is very clean, and right next to your room, so not too bad. There is no windows in the room, since it is insdie the terminal.

Reviewed October 09, 2017

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8.4
Excellent
Gan from Singapore
Solo traveler
Single Room
Stayed 1 night in December 2016

Stay here for Convenience. Free dinner, free breakfast.”

I normally sleep here after landing in Changi Airport after 12 am and I slept here because I had an outgoing flight after 8 pm after landing in the airport after 2 pm. Check-in only starts at 3 pm. Complimentary dinner is provided even if I do not stay beyond one night because its complimentary breakfast lacks variety of fruits. Other than that, the Agoda room rate is too high. The room rate should have been lower.

Reviewed December 26, 2016

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9.2
Exceptional
Michael from Canada
Solo traveler
Single Room
Stayed 1 night in January 2020

Single person, short stay, this place is great”

The place was VERY clean, the staff is very available and prompt. The internet was good enough I could have a video call without buffering. The food supplied in the included breakfast, was basic choices but tasted good. I think this place for a short stay, like I had for an overnight transit between planes is great. When we booked it from Canada, we did not realize it was nap rooms, not a typical hotel room. The room was about the size of a queen size mattress with a single bed, small desk and stool. Bathrooms and showers are shared with individual stalls with locking doors, not physically in the room but included in the fee. I'm not sure this place would not work for me for multiple day/night stay or travelling with multiple people, but for an overnight transit stay, it was better then I expected it would be when I first saw it.

Reviewed February 03, 2020

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10.0
Exceptional
Melinda from Indonesia
Solo traveler
Single Room
Stayed 1 night in September 2019

Nap room inside Changi ”

It’s very convenient and great while wait for connecting flight, location inside of the Changi , passed the immigration gates and across from MC Donald.

Reviewed October 07, 2019

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8.4
Excellent
Anthony from Australia
Business traveler
Single Room
Stayed 1 night in February 2020

Between planes”

With a 6:30am international flight stopped at The Haven, a nap room which was windowless, good air temperature. Furniture is sparse but comfortable bed. Individual shower rooms very clean and immediately cleaned for the next user. Forget the breakfast.

Reviewed February 23, 2020

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