The Klagan Regency Hotel

The Klagan Regency Hotel

TB-00-01, 1Borneo Hypermall, Jalan UMS, 1 Borneo, Kota Kinabalu, Malaysia, 88450
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Superior - King Bed The Klagan Regency Hotel
Superior - King Bed
    Removed from saved list
    Lobby The Klagan Regency Hotel
    Lobby The Klagan Regency Hotel
    Swimming pool [outdoor] The Klagan Regency Hotel
    Superior - King Bed The Klagan Regency Hotel
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    Exterior view The Klagan Regency Hotel

    The Klagan Regency Hotel Reviews

    7.4
    Very good
    /10
    (2164 reviews)See what guests said
    10.0
    Exceptional

    "Clean room and friendly staff."

    Hadijah

    -

    December 2, 2018

    7.6
    Very good service
    Recommended by 88% of guests

    Things you’ll love about The Klagan Regency Hotel

    Things you'll love

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    • Bar

    This property is in high demand!

    Last booked 5 hours ago | 6 travelers are looking at this property right now

    Very good
    Location
    7.4
    See map
    Very good location
    Nearby
    Popular
  • Hypermall20 m
  • 1Borneo Hypermall190 m
  • One Borneo Hypermall260 m
  • University Malaysia Sabah820 m
  • Sabah University of Malaysia Kota Kinabalu1.17 km
  • Hospital Wanita Dan Kanak-Kanak Sabah2.58 km
  • Oceanus Waterfront Mall3.9 km
  • Handicraft Market3.93 km
  • Larry & Vince Farmstay4.21 km
  • North Bus Terminal4.55 km
  • Value for money7.5
    Distance to city center10 km
    Location rating7.4
    Nearest airportKota Kinabalu International Airport (BKI)
    Distance to airport13.4 km

    Rooms available at The Klagan Regency Hotel

    7.5
    Very good
    Room comfort & quality
    Suite
    Suite
    ...
    • Room size: 65 m²/700 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Standard Room
    Standard Room
    ...
    • Room size: 32 m²/344 ft²
    • City view
    Enter dates to see prices
    Superior
    Superior
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 1 single bed
    Enter dates to see prices
    Deluxe - King Bed
    Deluxe - King Bed
    ...
    • Room size: 39 m²/420 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Superior - King Bed
    Superior - King Bed
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe Twin Bed
    Deluxe Twin Bed
    ...
    • Room size: 39 m²/420 ft²
    • City view
    • 2 single beds & 1 sofa bed
    Enter dates to see prices
    Superior Twin Room
    Superior Twin Room
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 2 single beds & 1 sofa bed
    Enter dates to see prices
    Deluxe Single
    Deluxe Single
    ...
    • Bathtub
    • 1 sofa bed
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    Deluxe Room
    Deluxe Room
    ...
    • Bathtub
    • 1 single bed
    Enter dates to see prices
    Superior Single
    Superior Single
    ...
    • Bathtub
    • 1 sofa bed
    Enter dates to see prices
    Have a question for The Klagan Regency Hotel?

    What people love about The Klagan Regency Hotel

    • 9.2
      Exceptional

      "Good service"

      Mohd A.

      |

      November 30, 2018

    • 8.0
      Very good

      "Comfortable bed."

      Puteri

      |

      March 29, 2018

    • 9.2
      Exceptional

      "Big rooms, comfortable beds with nice designed."

      chuah

      |

      August 18, 2017

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    More about The Klagan Regency Hotel

    More about The Klagan Regency Hotel

    6.8
    Good

    "it is a good hotel with clean comfortable beds."

    Irene

    |

    January 3, 2017

    An overview

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    What they offer

    9.2
    Exceptional

    "Breakfast spread are good, tasty food & cafe is very clean."

    KHIRRIAH I.

    |

    January 11, 2019

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Reviews of The Klagan Regency Hotel from real guests

    Agoda Reviews (2164)Booking.com Reviews (240)
    7.4
    /
    10
    Cleanliness7.5
    Facilities7.3
    Location7.4
    Room comfort and quality7.5
    Service7.6
    Value for money7.5
    Provided by verified guests of Agoda
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    All guests (2164)
    All room types

    Show reviews that mention 

    Showing 1665 verified guest comments
    12345
    5.6
    Natasha
    Couple
    Superior - King Bed
    Stayed 1 night in March 2019

    Do something with the breakfast menu.”

    Free parking are limited. Only given 4 space of parking spot (first come first serve), if full, need to park inside mall parking lot which cost a lot. Bath tub are dirty, aircond are very slow (complaint about it, no action given) and breakfast menu is not tasty at all, at least please provide omelette station. However, overall stay is ok as room rate consider cheap, but please invest more on breakfast menu.

    Reviewed March 04, 2019
    5.2
    Rafidah from Brunei Darussalam
    Family with young children
    Deluxe - King Bed
    Stayed 3 nights in December 2018

    Ok”

    Great stay

    Reviewed March 04, 2019
    9.2
    Exceptional
    Mohammad from Brunei Darussalam
    Family with young children
    Superior - King Bed
    Stayed 3 nights in December 2018

    Value for money”

    Location a bit far from the city centre. Parking was hard to find (in front of the hotel). It was RM6 for 5 hours and free from 10pm to 10am. But overall, it was okay. Two thumbs up for the clean room, functioning water heater and superb customer service

    Reviewed January 07, 2019
    8.8
    Excellent
    Siti from Malaysia
    Couple
    Deluxe - King Bed
    Stayed 1 night in December 2018

    Strategic location for customers ”

    Value for money, easy to get anything your needs because this hotel were attached with the mall. The meals for breakfast is nice. But still has a thing should to change or improve is the equipment in the room. For example the remote tv is be can’t used. This small thing can influence your hotels service. Please take it as a good advice for your hotel improvement.. Thank you.

    Reviewed January 03, 2019
    10.0
    Exceptional
    Florence from Malaysia
    Family with young children
    Deluxe - King Bed
    Stayed 1 night in December 2018

    Helpful staff and good stay experience”

    The staff is friendly and helpful. Because it is a Christmas season, they provide a complimentary for us and a warmth writing card. Just they don't have a parking for visitor and we end up paying rm22 for the parking fee at the 3rd floor. Overall, everything is good. We will plan again for the next trip again.

    Reviewed December 27, 2018
    6.4
    Good
    Kii from Malaysia
    Family with young children
    Suite
    Stayed 2 nights in February 2019

    Front desk people are nice but the security (night shift) was unfriendly and not being helpful.”

    We are leaving in the early morning around 4am. I was parking my car in front the drop off zone to ease us to load our luggage around 3:15am. I spoke crystal clear that we are leaving soon around 4am. However, i was told by security at 3:30am that we are not allow to park the car temporary at drop off zone. I feel so unconfortable and just quickly pack my stuff and leave at soonest as we can. Besides, a staff (night shift) was just sitting at his desk and didnt help us carried our luggange bag.

    Reviewed February 10, 2019
    8.0
    Excellent
    mazlan from Malaysia
    Family with young children
    Superior - King Bed
    Stayed 2 nights in September 2018

    nice stay this time around”

    i somehow happy with my stay this time around, as compared to the previous one. main reason - the aircond! last time, even after numerous complaint, they dont fixed the problem (aircon not functioning). this time, somehow, they fixed it by not have to come to the room, just probably by switching on some switch, and the aircon cooled again!

    Reviewed October 01, 2018
    10.0
    Exceptional
    Audrey from Malaysia
    Couple
    Deluxe - King Bed
    Stayed 1 night in September 2018

    Good”

    Love it but somehow the hotel screwed up my reservation. I booked for a deluxe king bed where there will bath tub included but to our dismay, the ours is without a bathtub whereby it is clearly stated in the description that bathtub and shower are included. Overall, it was a great stay.

    Reviewed September 30, 2018
    8.0
    Excellent
    Kii from Malaysia
    Family with young children
    Superior - King Bed
    Stayed 2 nights in February 2019

    Bad”

    Bad

    Reviewed February 11, 2019
    9.2
    Exceptional
    KHIRRIAH from Malaysia
    Family with young children
    Superior - King Bed
    Stayed 4 nights in January 2019

    Clean, comfortable & staff so friendly!”

    I could safely say, this hotel is one of our best we have ever stayed. Pros: - Staff are very friendly, very attentive & even call us to check and ensure our request were performed by them e.g request for extra towel, extra bathroom mat. - Breakfast spread are good, tasty food & cafe is very clean. Staff are also helpful. - Strategic location. Just next to a huge mall. Surrounded with variety of 24 hours marts - Live band performance at night! So there is no need to go to Hard Rock! Cons: - Building external look is worn out. I think they should re-paint it. - Room windows part looked a little worn out. - House keeping staff should change bed sheets, clean the floor on daily basis (especially if customer stays more than 1 night) & tidy up customer's items on desk or in bathroom to score excellent service. - Management staff who works in the office could have been more friendly if they see customers.

    Reviewed January 11, 2019
    8.8
    Excellent
    Cheng
    Business traveler
    Superior - King Bed
    Stayed 3 nights in October 2018

    Comfortable stay”

    It is near to shopping mall. Got upgraded for free for bigger room. High floor with good view and quiet room (at the corner). Breakfast is pretty standard. Comfortable bed. Good selection of TV channels.

    Reviewed January 03, 2019
    6.0
    Hamidah from Malaysia
    Couple
    Superior - King Bed
    Stayed 2 nights in December 2018

    Above average”

    i check in on 21st dec. The bedsheet was dirty, it has blood stained on it. I am pretty sure they didn't change it. Parking lot also not sufficiently provided. i have to wait almost two hours to park my car near the hotel. Will not stay here again in future.

    Reviewed December 25, 2018
    4.8
    MUHAMMAD from Malaysia
    Family with young children
    Deluxe - King Bed
    Stayed 3 nights in December 2018

    Swimming Pool”

    They need to clean up the swimming pool. I have infected with red eyes for more than 3 days and still not recovering, I have to go to the clinic to get some medicine. Other than that, the first time we checked in it takes a while for the air conditioner to be fixed.

    Reviewed December 20, 2018
    6.4
    Good
    Ong from Malaysia
    Couple
    Superior - King Bed
    Stayed 2 nights in February 2019

    Basic and clean room”

    The carpark is a bit inconvenient for the guest. The hotel doesn’t have car park, can either park at the roadside and pay or park using the season pass provided by the hotel at a rundown mall beside the hotel which I feel a bit unsafe to walk to the hotel at night.

    Reviewed February 19, 2019
    8.0
    Excellent
    Liew from Malaysia
    Couple
    Superior - King Bed
    Stayed 2 nights in November 2018

    Very good”

    -Some dirt on blanket and bedsheet -Hair dryer isnt in room, requested one but not functioning -My room is hot from afternoon to evening (facing west side), Maybe curtain isnt thick enough. Aircon isnt that cold eventhough I set at lowest temperature. Night time is okay -The floor got wet after shower -Need to change away the old curtain in the bathroom, looks dirty

    Reviewed November 12, 2018
    8.8
    Excellent
    arif from Brunei Darussalam
    Family with young children
    Deluxe - King Bed
    Stayed 1 night in December 2018

    Excellent”

    Very nice place clean,all the staff very friendly & value of money

    Reviewed December 31, 2018
    9.6
    Exceptional
    SURAYAH from Malaysia
    Family with teens
    Superior - King Bed
    Stayed 1 night in December 2018

    Best”

    Siuk bah..

    Reviewed December 12, 2018
    9.2
    Exceptional
    Alviana from Malaysia
    Family with young children
    Superior - King Bed
    Stayed 2 nights in June 2016

    Exceptional”

    Nice clean hotel. The swimming pool is not as great as pictured, but still fine for swimming. The room is spacious with nice bathroom with bathtub. You can get a parking pass with some deposit if you have car.

    Reviewed April 13, 2017
    10.0
    Exceptional
    noraini from Brunei Darussalam
    Family with young children
    Superior - King Bed
    Stayed 1 night in March 2017

    Good location and acceptable room”

    Our stay was great. The location was within the shopping mall itself. We booked 2 rooms with connecting doors. Great for family with many children. Our room were cosy and with pool view. Our kids enjoy the pool since it was shade from the sun.

    Reviewed March 23, 2017
    9.2
    Exceptional
    Nurul from Malaysia
    Business traveler
    Superior - King Bed
    Stayed 1 night in February 2017

    Comfort bed ”

    The location is great. The view of cities seen clearly from my room. I just can switch of the light and open the curtains wide. Enjoying the night view of kk city from my room. The bed is comfort but the pillow smells weird. I dont know if the housekeeper change the pillow case or not. The toilet is clean and iron board, iron and hairdryer are provided too. i will come back and stay here again.

    Reviewed February 23, 2017
    12345
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