The Klagan Regency Hotel
The Klagan Regency Hotel
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7.2
Very good

"Nice : Room was spacious, nice coffee and tea available."

Muhammad R.

|

October 14, 2017

Superior - King Bed The Klagan Regency Hotel
Superior - King Bed
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Lobby The Klagan Regency Hotel
Lobby
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Lobby The Klagan Regency Hotel
Lobby
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Swimming pool [outdoor] The Klagan Regency Hotel
Swimming pool [outdoor]
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See map The Klagan Regency Hotel
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Very good
Location
7.4
See all 6 photos The Klagan Regency Hotel
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What guests are saying:
give more dscount..hahaa
muhd from Malaysia
Family with young children
Just a toilet need change the tiles rough type bcoz is very slippery and my colleague fall down at toilet.
Sakilah from Malaysia
Business traveler
A great stay here so handy for shops and for the main road
Neil from United Kingdom
Family with young children
The only problem is parking problem。
Ryan from Malaysia
Couple
Good customer service & many shops to walk around
MUHAMMAD from Malaysia
Couple
its a good place to stay.
Azlan from Malaysia
Couple
Very good
From 2085 reviewsSee what guests said
7.4
/
10
Very good service
7.6
Recommended by 86% of guests
Value for money7.5
Distance to city center10 km
Location rating7.4
Nearest airportKota Kinabalu International Airport (BKI)
Distance to airport13.3 km
  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Daily housekeeping

  • Bar

Select your room
7.5
Very good
Room comfort & quality
This property is in high demand!Last booked 2 hours ago | 5 travelers are looking at this property right now
Suite
Suite
...
  • Room size: 65 m²/700 ft²
  • City view
  • 1 king bed
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Standard Room
Standard Room
...
  • Room size: 32 m²/344 ft²
  • City view
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Superior
Superior
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 single bed
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Deluxe - King Bed
Deluxe - King Bed
...
  • Room size: 39 m²/420 ft²
  • City view
  • 1 king bed
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Superior - King Bed
Superior - King Bed
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed
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Deluxe Twin Bed
Deluxe Twin Bed
...
  • Room size: 39 m²/420 ft²
  • City view
  • 2 single beds or 1 sofa bed
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Superior Twin Room
Superior Twin Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds or 1 sofa bed
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Deluxe Single
Deluxe Single
...
  • Bathtub
  • 1 sofa bed
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Deluxe Room
Deluxe Room
...
  • Bathtub
  • 1 single bed
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Superior Single
Superior Single
...
  • Bathtub
  • 1 sofa bed
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Have a question for The Klagan Regency Hotel?

What people love about the property

  • 7.2
    Very good

    "Helpful & friendly staff."

    Dk S.

    |

    March 5, 2018

  • 8.0
    Very good

    "We got nice n big room."

    Puteri F.

    |

    March 29, 2018

  • 9.2
    Exceptional

    "Big rooms, comfortable beds with nice designed."

    chuah

    |

    August 18, 2017

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More about The Klagan Regency Hotel

More about The Klagan Regency Hotel

6.8
Good

"It is a good hotel with clean comfortable beds."

Irene

|

January 3, 2017

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

10.0
Exceptional

"Excellent service"

Ammar

|

April 17, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

Real reviews from real guests

Agoda Reviews (2085)Booking.com Reviews (284)
7.4
/
10
Cleanliness7.5
Facilities7.3
Location7.4
Room comfort and quality7.5
Service7.6
Value for money7.5
Provided by verified guests of Agoda
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All guests (2085)
All room types

Show reviews that mention 

Showing 1645 verified guest comments
12345
9.2
Exceptional
Mohammad from Brunei Darussalam
Family with young children
Superior - King Bed
Stayed 3 nights in December 2018
Value for money”
Location a bit far from the city centre. Parking was hard to find (in front of the hotel). It was RM6 for 5 hours and free from 10pm to 10am. But overall, it was okay. Two thumbs up for the clean room, functioning water heater and superb customer service
Reviewed January 07, 2019
8.8
Excellent
Siti from Malaysia
Couple
Deluxe - King Bed
Stayed 1 night in December 2018
Strategic location for customers ”
Value for money, easy to get anything your needs because this hotel were attached with the mall. The meals for breakfast is nice. But still has a thing should to change or improve is the equipment in the room. For example the remote tv is be can’t used. This small thing can influence your hotels service. Please take it as a good advice for your hotel improvement.. Thank you.
Reviewed January 03, 2019
10.0
Exceptional
Florence from Malaysia
Family with young children
Deluxe - King Bed
Stayed 1 night in December 2018
Helpful staff and good stay experience”
The staff is friendly and helpful. Because it is a Christmas season, they provide a complimentary for us and a warmth writing card. Just they don't have a parking for visitor and we end up paying rm22 for the parking fee at the 3rd floor. Overall, everything is good. We will plan again for the next trip again.
Reviewed December 27, 2018
9.2
Exceptional
KHIRRIAH from Malaysia
Family with young children
Superior - King Bed
Stayed 4 nights in January 2019
Clean, comfortable & staff so friendly!”
I could safely say, this hotel is one of our best we have ever stayed. Pros: - Staff are very friendly, very attentive & even call us to check and ensure our request were performed by them e.g request for extra towel, extra bathroom mat. - Breakfast spread are good, tasty food & cafe is very clean. Staff are also helpful. - Strategic location. Just next to a huge mall. Surrounded with variety of 24 hours marts - Live band performance at night! So there is no need to go to Hard Rock! Cons: - Building external look is worn out. I think they should re-paint it. - Room windows part looked a little worn out. - House keeping staff should change bed sheets, clean the floor on daily basis (especially if customer stays more than 1 night) & tidy up customer's items on desk or in bathroom to score excellent service. - Management staff who works in the office could have been more friendly if they see customers.
Reviewed January 11, 2019
8.8
Excellent
Cheng
Business traveler
Superior - King Bed
Stayed 3 nights in October 2018
Comfortable stay”
It is near to shopping mall. Got upgraded for free for bigger room. High floor with good view and quiet room (at the corner). Breakfast is pretty standard. Comfortable bed. Good selection of TV channels.
Reviewed January 03, 2019
6.0
Hamidah from Malaysia
Couple
Superior - King Bed
Stayed 2 nights in December 2018
Above average”
i check in on 21st dec. The bedsheet was dirty, it has blood stained on it. I am pretty sure they didn't change it. Parking lot also not sufficiently provided. i have to wait almost two hours to park my car near the hotel. Will not stay here again in future.
Reviewed December 25, 2018
8.0
Excellent
mazlan from Malaysia
Family with young children
Superior - King Bed
Stayed 2 nights in September 2018
nice stay this time around”
i somehow happy with my stay this time around, as compared to the previous one. main reason - the aircond! last time, even after numerous complaint, they dont fixed the problem (aircon not functioning). this time, somehow, they fixed it by not have to come to the room, just probably by switching on some switch, and the aircon cooled again!
Reviewed October 01, 2018
10.0
Exceptional
Audrey from Malaysia
Couple
Deluxe - King Bed
Stayed 1 night in September 2018
Good”
Love it but somehow the hotel screwed up my reservation. I booked for a deluxe king bed where there will bath tub included but to our dismay, the ours is without a bathtub whereby it is clearly stated in the description that bathtub and shower are included. Overall, it was a great stay.
Reviewed September 30, 2018
8.8
Excellent
Hadzlin from Malaysia
Family with young children
Deluxe - King Bed
Stayed 1 night in December 2018
Nice”
Good value for money
Reviewed January 02, 2019
8.8
Excellent
arif from Brunei Darussalam
Family with young children
Deluxe - King Bed
Stayed 1 night in December 2018
Excellent”
Very nice place clean,all the staff very friendly & value of money
Reviewed December 31, 2018
4.8
MUHAMMAD from Malaysia
Family with young children
Deluxe - King Bed
Stayed 3 nights in December 2018
Swimming Pool”
They need to clean up the swimming pool. I have infected with red eyes for more than 3 days and still not recovering, I have to go to the clinic to get some medicine. Other than that, the first time we checked in it takes a while for the air conditioner to be fixed.
Reviewed December 20, 2018
8.0
Excellent
Liew from Malaysia
Couple
Superior - King Bed
Stayed 2 nights in November 2018
Very good”
-Some dirt on blanket and bedsheet -Hair dryer isnt in room, requested one but not functioning -My room is hot from afternoon to evening (facing west side), Maybe curtain isnt thick enough. Aircon isnt that cold eventhough I set at lowest temperature. Night time is okay -The floor got wet after shower -Need to change away the old curtain in the bathroom, looks dirty
Reviewed November 12, 2018
5.2
Julian from Indonesia
Family with young children
Superior - King Bed
Stayed 3 nights in December 2018
Above average”
Everything was good.. except for those travelling with personal car it is really hard for us to get car park. Sadly the property doesnt provide enough parking area for the guest hotel.
Reviewed January 01, 2019
7.6
Very good
MAXWELL from Malaysia
Family with young children
Deluxe - King Bed
Stayed 1 night in December 2018
Very good”
need better parking management. else is superb
Reviewed December 31, 2018
3.2
Lim from Singapore
Couple
Superior - King Bed
Stayed 5 nights in August 2018
Little cockroaches can be found on a daily basis. Bad Wi-Fi. Regular miscommunication from staff.”
On top of cleanliness and Wi-fi issue, we ask if its easy to get a taxi or grab the next morning at 6am for our flight at 8am. They assure us it’s not a problem. On the day itself, they say it’s difficult to get at 6am and there’s nothing they can do for us. We almost miss our flight but luckily we manage to get a driver ourself after trying different app and making calls ourselves 30mins.
Reviewed August 23, 2018
9.6
Exceptional
SURAYAH from Malaysia
Family with teens
Superior - King Bed
Stayed 1 night in December 2018
Best”
Siuk bah..
Reviewed December 12, 2018
10.0
Exceptional
Hadijah from Malaysia
Business traveler
Superior - King Bed
Stayed 1 night in December 2018
location and facilities..simply the best”
strategic.location with accessibility.to big mall. clean room and friendly staff. good spread of breakfast selection. it was a good stay.will come back again next weekend!
Reviewed December 02, 2018
9.6
Exceptional
Mohd from Malaysia
Family with young children
Superior - King Bed
Stayed 1 night in November 2018
LIMITED PARKING SPACE”
If parking provide by hotel full, we need to park our car in parking mall which is will cost us.
Reviewed November 25, 2018
10.0
Exceptional
Sakina from Malaysia
Couple
Deluxe - King Bed
Stayed 1 night in November 2018
Excellent ”
I was having good time . Thanks 😍
Reviewed November 23, 2018
8.4
Excellent
MUHD from Malaysia
Couple
Deluxe - King Bed
Stayed 1 night in February 2017
great”
good customer service, kind reception. location is okay, because KK town is not that big, so moving around was smooth. the parking is difficult as the re is no parking bays for guest, and we have to park at the mall there, which is not free of course. other than that, it is a great experience. two thumbs up.
Reviewed September 07, 2017
12345
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