The Orchid Hotel
2018

The Orchid Hotel

70-c Nehru Road, Vile Parle, East Mumbai , Andheri East, Mumbai, India, 400099
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Club Room The Orchid Hotel
Club Room
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    Lobby The Orchid Hotel
    Lobby The Orchid Hotel
    Interior view The Orchid Hotel
    Deluxe Room - Bedroom The Orchid Hotel
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    Interior view The Orchid Hotel

    Guest reviews

    7.7
    Very good
    /10
    (635 reviews)See what guests said
    10.0
    Exceptional

    "Good Service and Good Ambiance"

    Sandeep

    -

    November 10, 2017

    7.7
    Very good cleanliness
    Recommended by 80% of guests

    Property highlights

    • Airport transfer

    • Located in heart of Mumbai

    • Currency exchange

    • Free Wi-Fi in all rooms!

    Excellent
    Location
    8.3
    See map
    Excellent location - 1 kilometers from city center
    Nearby
    Popular
  • Mod'Art International1.01 km
  • Shree Rama Jain Dev Sthan1.21 km
  • Parla Jin Mandir1.28 km
  • Mount Carmel Church1.41 km
  • Rochiram's Shopping Centre1.59 km
  • Gurudev Datta Mandir1.6 km
  • Prime Mall1.73 km
  • Milan Mall1.83 km
  • Sanay Guruji Arogya Mandir2.08 km
  • Parleshwar Ganpati Mandir2.31 km
  • Value for money7.4
    Distance to city center3.0 Km
    Location rating8.3
    Nearest airportChhatrapati Shivaji International Airport (BOM)
    Distance to airport1.7 km
    Select your room
    7.5
    Very good
    Room comfort & quality
    Suite
    Suite
    ...
    • Room size: 46 m²/495 ft²
    • City view
    • 1 king bed
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    Club Room
    Club Room
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 2 single beds or 1 double b...
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    Suite with Club Lounge Access
    Suite with Club Lounge Access
    ...
    • Room size: 66 m²/710 ft²
    • Shower and bathtub
    • 1 double bed
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    Executive Room
    Executive Room
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 2 single beds or 1 double b...
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    Premier Room
    Premier Room
    ...
    • Room size: 35 m²/377 ft²
    • City view
    • 1 king bed
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    Deluxe Room
    Deluxe Room
    ...
    • Room size: 23.69 m²/255 ft²
    • City view
    • 1 king bed
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    Double room - De Luxe
    Double room - De Luxe
    ...
    • Bathtub
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    Double room sole use
    Double room sole use
    ...
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      Standard Double Room - Breakfast
      Standard Double Room - Breakfast
      ...
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        Standard Double Club Room (Double bed)
        Standard Double Club Room (Double bed)
        ...
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          Have a question for The Orchid Hotel?

          What people love about the property

          • 8.0
            Very good

            "Cons- Very brilliant eco idea of the hotel to save the energy."

            Xin Y.

            |

            June 24, 2016

          • 9.6
            Exceptional

            "We have never seen such a great hospitality."

            Ravi C.

            |

            April 3, 2017

          • 10.0
            Exceptional

            "Great Customer Service"

            Sanharsha

            |

            February 18, 2017

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          More about The Orchid Hotel

          More about The Orchid Hotel

          9.6
          Exceptional

          "Breakfast good."

          Amol

          |

          December 15, 2016

          An overview

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          What they offer

          7.6
          Very good

          "Very nice restaurant with good food"

          Mahomed I.

          |

          November 21, 2017

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          Nearest essentials

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
          Show less

          What to eat nearby

          Indian cuisine
          Indian cuisine
          South of Vindhyas
          150 m Indian, Vegetarian
          K K Punjab
          430 m Indian
          Kamat Hotel India Restaurant
          560 m Indian
          American cuisine
          American cuisine
          The Food Bar
          2.0 km American, Cafe, Italian
          Ark Bar
          2.1 km American, Bar, Fusion
          B'wiched
          3.4 km American
          Chinese cuisine
          Chinese cuisine
          Crunchy Munchy
          250 m Chinese, Vegetarian
          Taste Factory
          270 m Chinese, Fast food, Pizza
          Vedaa's Fine Dining
          450 m Chinese, Seafood

          What's nearby

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
          Show more

          Property's guest policies

          Show less

          Some helpful facts

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          Announcements

          Please note that any changes in tax structure due to government policies will result in revised taxes, which will be applicable to all reservations and will be charged additionally during check out.

          Real reviews from real guests

          Agoda Reviews (635)Booking.com Reviews (2072)
          7.7
          /
          10
          Cleanliness7.7
          Facilities7.5
          Location8.3
          Room comfort and quality7.5
          Service7.6
          Value for money7.4
          Provided by verified guests of Agoda
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          All guests (635)
          All room types

          Show reviews that mention 

          Showing 375 verified guest comments
          12345
          9.2
          Exceptional
          Innovision from India
          Business traveler
          Deluxe Room
          Stayed 4 nights in January 2019
          Guest Signature ”
          I had a guest at your hotel Orchid. Unfortunately, the Tax invoice did not have the signature of the guest at the time of check out. I am told by your staff that if payment is done electronically, the signature of the guest will not show on the invoice. The reason for requesting for a Tax invoice is for the purpose of Audit. Hence; make sure that the guest signs before check out. Overall: Hotel and Service was GOOD.
          Reviewed February 08, 2019
          9.2
          Exceptional
          Ashok from India
          Family with young children
          Deluxe Room
          Stayed 3 nights in January 2019
          Very good location”
          Grand five star hotel, good food, beautifully maintained. Great roof top restaurant with polite staffs. Drawback: Old and in pathetic condition sofa in the room. Shower mixer not working properly. Even after opening both taps (hot & cold), for a few seconds water from shower was either very hot or cold. It was repeating intermittently.
          Reviewed January 22, 2019
          3.6
          David from United Kingdom
          Couple
          Premier Room
          Stayed 1 night in January 2019
          Misleading Photos on Agoda”
          This is a small hotel, down a side road in a run down wasteland area. It is very old & tired. When we arrived there was no furniture in the lobby. Later after my observation some appeared. No towels in the room. When they were delivered they were old & worn out. The price of this hotel on Agoda was 500% more expensive that on Trivago, which we only found after paying the hotel as they demanded full payment at check in. I never felt safe here and left early.
          Reviewed January 13, 2019
          8.0
          Excellent
          Ashish from India
          Couple
          Deluxe Room
          Stayed 7 nights in January 2019
          Overall a good experience. ”
          Close to the airport which is a huge plus and staff is helpful as well. Had a good stay.
          Reviewed January 29, 2019
          9.2
          Exceptional
          Rajendra from India
          Business traveler
          Deluxe Room
          Stayed 1 night in September 2018
          Great Hospitality ”
          This hotel is situated at very strategic location and well connected to Airport and Railways. Hospitality from staff is extremely good with all facilities. Variety in Breakfast and quality awesome. Need to be cost economical on few transportation system like transfer to International airport, which is extremely expensive. Guests from hotel have to search for economical transportation and this does lead to issues. Hotel Management should take this feedback seriously and make it more convenient.
          Reviewed October 01, 2018
          10.0
          Exceptional
          Rajendra from India
          Business traveler
          Deluxe Room
          Stayed 2 nights in August 2018
          Good hospitality with reasonable room charges ”
          Excellent food and Vegetarian breakfast of Vindhyas
          Reviewed January 25, 2019
          10.0
          Exceptional
          Aarfat from United States
          Family with teens
          Deluxe Room
          Stayed 8 nights in December 2018
          Spacious rooms and excellent service ”
          Rooms and spacious with a decent sized sitting area . Check-in and checkout were easy and handled very professionally. The guys at the front desk. Kaplak, farhan, Nadeem and sagar are all very helpful. We stayed for 9 nights and had 2 adjacent rooms . Room we’re thoroughly cleaned and -Emelia, the House keeping supervisor was very courteous and would provide extra towels and toiletries whenever we needed Finally Orchid has 4 restaurants which expectional food in line with what you can expect at any Kamath restaurant around the world . We were allowed to have breakfast at 2 restaurants so always had a variety . South of The Vindhayas is a great restaurant to visit even if you are not staying there . It provides and South Indian Style cuisine in a sit down buffet style . All and all a very good vacation experience
          Reviewed January 09, 2019
          4.4
          Hong from Australia
          Couple
          Deluxe Room
          Stayed 1 night in December 2018
          Not worth the money ”
          Had only few hours for transit, probably they gave us the worst hotel room, aircon was so loud, and lights were not working properly, just very bad experience, only good point is the free ride to the domestic airport next day.
          Reviewed December 11, 2018
          9.6
          Exceptional
          Anjali from India
          Business traveler
          Deluxe Room
          Stayed 2 nights in December 2018
          The staff was courteous was very courteous and food tasty especially the South Indian delicacies. ”
          The proximity to the airport helped. Staff and their hospitality was par excellence. Food was tasty too. Some dishes were expensive. Considering the weather of Mumbai in mind and that the hotel is mostly carpeted, the housekeeping should pay more attention to smell of dampness in the bathrooms. It would be good if a few frangrance dispensers are placed in bathrooms too. Rest all was very good.
          Reviewed December 04, 2018
          10.0
          Exceptional
          Rajendra from India
          Business traveler
          Executive Room
          Stayed 2 nights in July 2018
          Great hotel and variety of food especially breakfast choices . Exclusive breakfast of Vindhya delic”
          Hospitality and room comfort was great. Neatness and attitude of staff very good. Location is also very strategic. Overall, good value for money. However, need to be more prompt on confirmation of reservation while extending the stay and not linger on
          Reviewed July 08, 2018
          8.0
          Excellent
          unnikrishnan from India
          Business traveler
          Deluxe Room
          Stayed 2 nights in June 2018
          Very good”
          Need to improve customer relation for junior staff. They need to update systems for room service because each time you call they ask for room number. took longer time for room service during night hours than day.
          Reviewed June 23, 2018
          5.2
          Bhavisha from United Kingdom
          Solo traveler
          Deluxe Room
          Stayed 1 night in January 2019
          Awful service, staff did not have a clue, cannot justify price paid”
          The hotel is beautiful and has great facilities, however this is all forgotten with how poor the staff are. No one seems to talk to each other to know what is going on. I was asked 3 times to pay for my breakfast and taxes despite me having paid for this in my original booking. I checked out and gave my key to reception and still the hotel phoned me as they believed I hadn’t checked out and was still staying in my room. This added too much stress to my trip especially as I was travelling alone. I would not recommend, you can get more for your money elsewhere
          Reviewed January 21, 2019
          10.0
          Exceptional
          Dhairav from India
          Couple
          Deluxe Room
          Stayed 1 night in January 2019
          Excellent Hotel to stay”
          I must say that The Orchid is maintained its status up to the mark relating to its service and discipline.
          Reviewed January 28, 2019
          2.4
          Rashida from United States
          Family with teens
          Deluxe Room
          Stayed 1 night in September 2018
          Wouldn’t stay here again. ”
          The room had a faint smell of disinfectant. The fixtures are worn out. The outlets don't all work. The ironing table they sent had a cover that came off and the table was wobbly. It took way too long to check us in. We waited at reception before they sent us to another check-in station. The bell captain was unable to procure a cab for us. I couldn’t find switches to cut down the lights in the room. Had to pull the plug on the nightstand lamp to turn it off. It was disgusting—hadn’t been properly dusted for a while. The hot water was lukewarm. The towels are not five-star luxury. Their system malfunctioned and it took over 10 minutes to cash $20. They converted $20 at the rate of IRs. 67 and then withheld Rs 41 for taxes. The shuttle to the international terminal was priced at about Rs. 900. When I asked them to call for an auto rickshaw/ three-wheeler, they refused. I had to walk out on the road with my luggage to find one. I don’t know how this hotel has a five-star rating.
          Reviewed September 26, 2018
          9.2
          Exceptional
          Robert from United Kingdom
          Solo traveler
          Deluxe Room
          Stayed 3 nights in December 2018
          Exceptional”
          Very friendly and helpful staff, efficient service and comfy stay
          Reviewed January 01, 2019
          8.8
          Excellent
          christine from United Kingdom
          Couple
          Deluxe Room
          Stayed 4 nights in November 2018
          Good value ”
          This hotel is good value in all aspects. Staff especially good and have been well trained.
          Reviewed November 25, 2018
          8.8
          Excellent
          Varuna from United Arab Emirates
          Solo traveler
          Deluxe Room
          Stayed 1 night in August 2017
          simple and nothing extravagant”
          enjoyed stay. pool wasnt great just ok. it's not covered so beware of rains. food was surprisingly good. midnight Buffett is great and the south Indian restaurant is really good. rooms were clean but could be cleaner behind the furniture. basic done right. would come here purely because of location and price. would recommend
          Reviewed August 21, 2017
          9.2
          Exceptional
          Patricia from Australia
          Couple
          Executive Room
          Stayed 3 nights in December 2016
          So close to the airport - not the sights”
          Loved this eco-hotel! Stayed in the new rooms and much choice of dining options. The bathroom inspired me to upgrade my own. So close to the airport, but never heard a plane until I went on the rooftop for NYE celebrations. Boy, this hotel can throw a party and buffets - they made the buffets a work of art! Just such a shame that all the Mumbai attractions we wanted were at least 1 1/2 hours away. Loved Mumbai and this hotel was such a great place to stay while we explored this beaut city.
          Reviewed March 16, 2017
          Dear Patricia, Namaskar! Thank you for taking time out and giving us your fabulous feedback. We are deeply indebted to your words of praise that glorify us in our endeavours. Our stringent attention to detail and our penchant for creating memorable stay experiences serve as a ethos. As we keep on reinventing this to better it for our guests, we look forward to welcome you back at The Orchid Mumbai. Thanking You. Warm Regards, General Manager The Orchid Mumbai
          Responded June 03, 2017
          The Orchid Hotel
          8.0
          Excellent
          unnikrishnan from India
          Business traveler
          Deluxe Room
          Stayed 1 night in August 2016
          dropping levels of service ”
          Have noticed a visible drop in quality of service. Especially in the restaurant where less waiters are seen during peak breakfast hours and seen frantically trying to reach customers. Clearing room service trays did not happen after reminders and did not happen at all till i checked out the room.
          Reviewed August 12, 2016
          7.6
          Very good
          Kirtan from United States
          Couple
          Deluxe Room
          Stayed 1 night in January 2019
          The hotel has strange rules on outside food. ”
          The hotel should not be rated 5 stars.
          Reviewed February 01, 2019
          12345
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          The Orchid Hotel
          |Very good 7.7
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          Experiences on Agoda. Because your room is just the beginning.

          • Excellent location
          • Basilica of Mount Mary Bandra
          • Ville Parle Railway Station is within 1.14 km