The Pacific Sutera
The Pacific Sutera
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10.0
Exceptional

"Very friendly staff."

Abd

|

December 19, 2017

Pacific Club Golf View The Pacific Sutera
Pacific Club Golf View
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Lobby The Pacific Sutera
Lobby
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Lobby The Pacific Sutera
Lobby
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Interior view The Pacific Sutera
Interior view
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See map The Pacific Sutera
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Excellent
Location
8.4
See all 6 photos The Pacific Sutera
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What guests are saying:
The pillows were too soft. Other than that, the rest are good. :)
Sherlynn from Singapore
Couple
Everything are perfect. Only the reception mr henry unfriendly . Very rude .. maybe he got a bad mood tat day
Chong from Malaysia
Business traveler
Water dripping from the ceiling till morning, the floor is wet beside my bed.
Samuel from Malaysia
Family with young children
Enjoy the seaview in the hotel private beach. Everything is nice. Will come here again!
Hen from Malaysia
Couple
Great stay! All is well beautiful hotel great facilities
John from Philippines
Couple
We stayed here throughout the itinerary with elderly family members. Everything was satisfactory.
eunjoo from South Korea
Family with teens
furniture quite old, overall bot bad.
Pei from Malaysia
Family with young children
We had a good time. Everything was just a bit outdated (not a bad thing though) and the scenery + sunset was the best from the beach club.
Maria from Philippines
Group
Right next to marina for snorkeling trip and 5 mins from airport
Caitlin from Australia
Family with teens
The room furniture are very dark color and old , the cup for the room and Restaurant have lip stick mark very nausean , break fast not much choice, But the swiming pool is very good tye childen enjoy it very much
Abdulla from Bahrain
Family with young children

The Pacific Sutera

Excellent location
- 1.27 kilometers from city center
- What's nearby?
Excellent
From 6131 reviewsSee what guests said
8.3
/
10
Excellent facilities
8.6
Recommended by 88% of guests
Value for money8.0
Distance to city center5 km
Location rating8.4
Nearest airportKota Kinabalu International Airport (BKI)
Distance to airport2.5 km
  • Airport transfer

  • Private beach

  • Currency exchange

  • Free Wi-Fi in all rooms!

Select your room
8.4
Excellent
Room comfort & quality
This property is in high demand!Booked 33 times since yesterday | 35 travelers are looking at this property right now
Pacific Club Golf View
Pacific Club Golf View
...
  • Room size: 33 m²/355 ft²
  • Garden view
  • 2 single beds or 1 double b...
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Deluxe Golf View
Deluxe Golf View
...
  • Room size: 33 m²/355 ft²
  • Garden view
  • 1 king bed
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Deluxe Sea View
Deluxe Sea View
...
  • Room size: 33 m²/355 ft²
  • Ocean view
  • 1 king bed
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Junior Suite
Junior Suite
...
  • Room size: 82.78 m²/891 ft²
  • Garden view
  • 2 single beds or 1 double b...
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Executive Suite
Executive Suite
...
  • Room size: 105.35 m²/1134 f...
  • Garden view
  • 2 single beds or 1 double b...
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Deluxe Sea View Twin
Deluxe Sea View Twin
...
  • Room size: 33 m²/355 ft²
  • Ocean view
  • 2 single beds
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Club Sea View
Club Sea View
...
  • Room size: 33 m²/355 ft²
  • Ocean view
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Deluxe Golf Course View Room with Twin Bed
Deluxe Golf Course View Room with Twin Bed
...
  • Room size: 33 m²/355 ft²
  • Garden view
  • 2 single beds
Enter dates to see prices
Deluxe Double or Twin Room with Golf Course View
Deluxe Double or Twin Room with Golf Course View
...
  • Room size: 32 m²/344 ft²
  • Shower and bathtub
  • 1 super king bed or 2 singl...
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Deluxe Suite
Deluxe Suite
...
  • Room size: 105.35 m²/1134 f...
  • Garden view
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Have a question for The Pacific Sutera?

What people love about the property

  • 9.6
    Exceptional

    "Accessible and friendly staff."

    Fathimathus

    |

    January 6, 2018

  • 8.8
    Excellent

    "The staff was friendly and helpful."

    Rachael

    |

    April 8, 2018

  • 8.8
    Excellent

    "A good relaxing stay."

    Jacqueline

    |

    October 26, 2017

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More about The Pacific Sutera

More about The Pacific Sutera

9.2
Exceptional

"Beautiful scenery, nice pools and beach."

ByoungKi

|

April 16, 2018

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

9.6
Exceptional

"The staffs are gentle and everything is perfect."

SIYEON

|

May 4, 2017

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

Real reviews from real guests

Agoda Reviews (6131)Booking.com Reviews (1056)
8.3
/
10
Cleanliness8.4
Facilities8.6
Location8.4
Room comfort and quality8.4
Service8.4
Value for money8.0
Provided by verified guests of Agoda
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All guests (6131)
All room types

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Showing 5199 verified guest comments
12345
10.0
Exceptional
Zainudin from Malaysia
Family with teens
Deluxe Golf View
Stayed 2 nights in December 2018
Perfect gateaway ”
Everything is excellent and our third stay in this hotel.
Reviewed January 15, 2019
8.8
Excellent
Kah from Malaysia
Group
Deluxe Sea View
Stayed 2 nights in December 2018
Good Resort But dont Book Thru AGODA!!”
Me and my friends arrived at the hotel and present agoda voucher but the check in counter deemed that they have not received any booking from Agoda but from other booking agent. This result our booking voucher from agoda is invalid hence we are not able to check in even though we have paid the rates in full! Tried to contact agoda for 3 days continuously by call and email but not one responsed even after we checked out. We have been informed that the hotel will deal directly with the other booking agent and agoda to settle the issue. I hope agoda look into this seriously if they want to handle the users booking by using another booking agent................................
Reviewed December 12, 2018
9.2
Exceptional
DONNELIY from Malaysia
Family with young children
Deluxe Golf View
Stayed 1 night in June 2018
Definitely will come again”
This is my first time bring my family here, with two little children. The room is clean, the pillows, bedsheets, towels are all clean. I’m very recommended this hotel for everyone who want to escape from the busy life. Some more, the breakfast is so good with a lot of choices. The staffs are friendly and helpful.Definitely will come again.
Reviewed November 30, 2018
10.0
Exceptional
DaHyun from South Korea
Group
Deluxe Golf View
Stayed 2 nights in December 2018
Everything was just perfect. ”
Everything was just perfect. We reached there around 1am midnight, and they give us free room upgrade because deluxe room was fully checked in. So everything include facilities and food were just perfect!
Reviewed December 31, 2018
8.4
Excellent
Joyce from Malaysia
Family with young children
Deluxe Golf View
Stayed 1 night in December 2018
Excellent”
warm greeting on our arrival. Bell helped in unloaded luggage frm car.. trolley for luggage. but when check out... self service.... don't have any staff helping to get luggage trolley... and loading to car
Reviewed December 26, 2018
10.0
Exceptional
Giddien from Malaysia
Couple
Deluxe Sea View
Stayed 2 nights in October 2018
Clean, fantastic view, good breakfast and helpful staff”
I stayed here for 2 nights. clean, beautiful room, very beautiful sea view. I live here for the preparation of my wedding day. I get a good sleep and the water in the garden really gives me tranquility. On the day after my wedding, my husband and I stayed overnight and we were given an upgrade room to the honeymoon suite. we are very excited and happy. Best moment for us to stay at KK. thanks for the helpful reception staff. we will sure to come back for anniversary. :)
Reviewed December 20, 2018
6.4
Good
Chiew from Malaysia
Group
Deluxe Golf View
Stayed 1 night in December 2018
Swimming pool is very nice”
we buy the price expensive more than normal rate from agoda.i complain to Agoda and hotel. But agoda infrom diff. Condition,it never mind,it’s they job. When We check in ,the hotel upgrade to family rooms for 3rooms.Make me happy and thank you to hotel Manager.
Reviewed December 20, 2018
7.6
Very good
Jaesung from Malaysia
Solo traveler
Pacific Club Golf View
Stayed 4 nights in January 2019
Very good”
Just easy to approach and facility...
Reviewed January 14, 2019
10.0
Exceptional
TING from Malaysia
Couple
Deluxe Golf View
Stayed 1 night in December 2018
Enjoyed my stay here.”
Very beautiful scenery, luxury hotel, friendly staffs.
Reviewed December 27, 2018
10.0
Exceptional
Sumaiya from Singapore
Family with teens
Deluxe Golf View
Stayed 6 nights in November 2018
Lovely views at The Pacific Sutera.”
We thoroughly enjoyed our week’s stay at the Pacific Sutera. Breakfast was a good spread. The walk to the marina club was lovely and one can always book water sport activities there. The Golf course area was huge & the hotel provides internal shuttle services. Everyone there were very courteous & helpful. Housekeeping staff, Nazrul, always have a smile on his face.
Reviewed November 28, 2018
8.8
Excellent
Awg from Malaysia
Couple
Deluxe Golf View
Stayed 1 night in November 2018
very good accomodation and facilities.but have to skip breakfast.”
very good stuff. but other tourist was so rude. Korean and china tourist has no manner and rude.they take my table fir breakfast,clearly rude. I have paid almost MYR600,but have to skip breakfast because of CHINA/KOREAN RUDE. also Korean people have dirty behavior.
Reviewed November 04, 2018
7.6
Very good
mazyu from Malaysia
Solo traveler
Deluxe Golf View
Stayed 2 nights in October 2018
Very good”
Nice and comfortable hotel. Nice sea view from breakfast cafe. You can take an early morning stroll around the marina nearby where you can see pretty schools of fish. When you exit the hotel you can access a walking path by the sea which is very scenic. Enjoyed my morning walks very much. The breakfast buffet was full every morning of my stay but the staff were efficient in handling the guest so did not have to wait very long.
Reviewed October 26, 2018
8.8
Excellent
Abdulla from Bahrain
Family with young children
Deluxe Sea View
Stayed 3 nights in June 2018
Good swiming pool”
The room furniture are very dark color and old , the cup for the room and Restaurant have lip stick mark very nausean , break fast not much choice, But the swiming pool is very good tye childen enjoy it very much
Reviewed June 27, 2018
8.4
Excellent
Chorong from South Korea
Solo traveler
Deluxe Golf View
Stayed 1 night in June 2018
방도 넓고 부대시설(수영장, 바)가 정말 좋아요!”
생각보다 방이 매우 넓고, 특히 화장실이 좋았습니다. 화장실에 욕조와 샤워실 둘 다 있어서 매우 편리했구요 욕조의 창문을 열수도 있어서 시원하게 반신욕을 즐길 수 있었습니다. 수영장과 breeze bar도 매우 만족햇구요. 특히 breeze bar는 7-9시 happy hour에 술죵류를 저렴하게 판매하니 꼭 가세요! 다만,, 위치가.. 너무 끝쪽이라 호텔 밖으로 가려면 택시는 필수입니다. 리조트 입구부터 호텔로비까지도 절대 걸어갈 수 없는 거리거든요..; 무조건적인 택시 이용은 감안하셔도 호텔과 부대시설이 넘나 좋아서 또 가고싶습니다!
Reviewed June 26, 2018
8.0
Excellent
Eve from Singapore
Couple
Deluxe Sea View
Stayed 2 nights in April 2018
nice”
Hassle free check-in. Room is clean. Aircon super cold. The boat for snorkeling trip set off from the yacht club so very convenient. Tried the Buffet bbq dinner, not recommendable, meat very dry, seafood selection only squid, mussels and prawn.
Reviewed April 18, 2018
10.0
Exceptional
BYUNGJUN from China
Family with young children
Stayed 4 nights in April 2018
Friendly service and desired things”
Most of all, the kindness of the employees is good. Geography conditions, breakfast, and auxiliary facilities are perfect as vacation destinations. If there is one problem, it is not a good place to take a shower if children are swimming after the last day check-out. There is an outdoor shower room, but it seems to have been the last day I could play even if I wanted to for children who needed to clean a lot of luggage and warm water.
Reviewed April 12, 2018
7.2
Very good
Maan from Netherlands
Solo traveler
Deluxe Golf View
Stayed 4 nights in December 2018
Too many Chinese travellers”
This hotel was packed with Chinese tourists, which are really loud. No peace and Tranquility in this hotel. Above all I was placed in smoking floor while I booked non smoking room. Really bad price quality!
Reviewed December 26, 2018
8.8
Excellent
PYONG from South Korea
Couple
Luxury Room - Golf Course View
Stayed 3 nights in December 2018
Perfect Relaxing”
Perfect Relaxing, Perfect View, Perfect Location, Perfect Activity, Little bit lack of cleaning. (Using breakfast the dishes are not so clean)
Reviewed January 02, 2019
7.2
Very good
Siew from Australia
Business traveler
Deluxe Golf View
Stayed 3 nights in September 2018
Very aged hotel”
I was at this hotel for my honeymoon 12 years ago and was very impressed with the beautiful location and surrounding. At this visit, I was disappointed to see that the hotel has not been updated in the last 12 years. The towels and sheets were greyed with age. The grout in the bathroom were stained and some were missing. The whole thing needed refurbishment. I was also disappointed that the serene beach now has a nightclub on it. Hoards of tourists around the breakfast buffet was also very different from the classy, quiet hotel experience that I had expected and previously experienced at this hotel 12 years ago. With the price I would have tried some newer hotels in town.
Reviewed September 27, 2018
10.0
Exceptional
Wayne from Australia
Couple
Deluxe Golf View
Stayed 7 nights in September 2018
Excellent accommodation, people and base”
This place is fantastic to simply sit and enjoy or to use as a base for lots of adventures. Great value and everything you want for a couple or families. Fabulous service and very friendly staff. Highly recommended ….don't waste your time and money with Bali...go to Borneo
Reviewed September 18, 2018
12345
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The Pacific Sutera
|Excellent 8.3
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  • Excellent location
  • Sabah State Museum
  • South Bus Terminal is within 1.47 km