The Pacific Sutera
The Pacific Sutera
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"Beautiful scenery, nice pools and beach."

ByoungKi

|

April 16, 2018

Pacific Club Golf View - Bathroom The Pacific Sutera
Pacific Club Golf View - Bathroom
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Lobby The Pacific Sutera
Lobby
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Lobby The Pacific Sutera
Lobby
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Interior view The Pacific Sutera
Interior view
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See map The Pacific Sutera
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Excellent
Location
8.4
See all 61 photos The Pacific Sutera
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The Pacific Sutera

Excellent location
- 1.27 kilometers from city center
- What's nearby?
Excellent
From 6031 reviewsSee what guests said
8.3
/
10
Excellent facilities
8.6
Recommended by 88% of guests
Value for money8.0
Distance to city center5 km
Location rating8.4
Nearest airportKota Kinabalu International Airport (BKI)
Distance to airport2.5 km
  • Airport transfer

  • Private beach

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
8.4
Excellent
Room comfort & quality
This property is in high demand!Last booked 3 hours ago | 16 travelers are looking at this property right now
Pacific Club Golf View
Pacific Club Golf View
...
  • Room size: 33 m²/355 ft²
  • Garden view
  • 2 single beds or 1 double b...
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Deluxe Golf View
Deluxe Golf View
...
  • Room size: 33 m²/355 ft²
  • Garden view
  • 1 king bed
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Deluxe Sea View
Deluxe Sea View
...
  • Room size: 33 m²/355 ft²
  • Ocean view
  • 1 king bed
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Junior Suite
Junior Suite
...
  • Room size: 82.78 m²/891 ft²
  • Garden view
  • 2 single beds or 1 double b...
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Executive Suite
Executive Suite
...
  • Room size: 105.35 m²/1134 f...
  • Garden view
  • 2 single beds or 1 double b...
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Deluxe Sea View Twin
Deluxe Sea View Twin
...
  • Room size: 33 m²/355 ft²
  • Ocean view
  • 2 single beds
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Club Sea View
Club Sea View
...
  • Room size: 33 m²/355 ft²
  • Ocean view
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Deluxe Golf Course View Room with Twin Bed
Deluxe Golf Course View Room with Twin Bed
...
  • Room size: 33 m²/355 ft²
  • Garden view
  • 2 single beds
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Deluxe Double or Twin Room with Golf Course View
Deluxe Double or Twin Room with Golf Course View
...
  • Room size: 32 m²/344 ft²
  • Shower and bathtub
  • 1 super king bed or 2 singl...
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Deluxe Suite
Deluxe Suite
...
  • Room size: 105.35 m²/1134 f...
  • Garden view
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What people love about the property

  • "Very friendly staff."

    Abd

    |

    December 19, 2017

  • "Very good location food nice staff excellent"

    Walid

    |

    December 8, 2017

  • "Central location with nice pool"

    Mei E.

    |

    November 15, 2017

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More about The Pacific Sutera

More about The Pacific Sutera

"Very comfortable"

Avin H.

|

December 21, 2017

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

"Accessible and friendly staff."

Fathimathus

|

January 6, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

Real reviews from real guests

Agoda Reviews (6031)Booking.com Reviews (1103)
8.3
/
10
Cleanliness8.4
Facilities8.6
Location8.4
Room comfort and quality8.4
Service8.4
Value for money8.0
Provided by verified guests of Agoda
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Showing 5153 verified guest comments
12345
8.8
Excellent
Awg from Malaysia
Couple
Deluxe Golf View
Stayed 1 night in November 2018
very good accomodation and facilities.but have to skip breakfast.”
very good stuff. but other tourist was so rude. Korean and china tourist has no manner and rude.they take my table fir breakfast,clearly rude. I have paid almost MYR600,but have to skip breakfast because of CHINA/KOREAN RUDE. also Korean people have dirty behavior.
Reviewed November 04, 2018
7.6
Very good
mazyu from Malaysia
Solo traveler
Deluxe Golf View
Stayed 2 nights in October 2018
Very good”
Nice and comfortable hotel. Nice sea view from breakfast cafe. You can take an early morning stroll around the marina nearby where you can see pretty schools of fish. When you exit the hotel you can access a walking path by the sea which is very scenic. Enjoyed my morning walks very much. The breakfast buffet was full every morning of my stay but the staff were efficient in handling the guest so did not have to wait very long.
Reviewed October 26, 2018
9.2
Exceptional
DONGHEE from South Korea
Couple
Stayed 1 night in March 2018
Good”
Very big and nice fool
Reviewed October 15, 2018
7.2
Very good
Siew from Australia
Business traveler
Deluxe Golf View
Stayed 3 nights in September 2018
Very aged hotel”
I was at this hotel for my honeymoon 12 years ago and was very impressed with the beautiful location and surrounding. At this visit, I was disappointed to see that the hotel has not been updated in the last 12 years. The towels and sheets were greyed with age. The grout in the bathroom were stained and some were missing. The whole thing needed refurbishment. I was also disappointed that the serene beach now has a nightclub on it. Hoards of tourists around the breakfast buffet was also very different from the classy, quiet hotel experience that I had expected and previously experienced at this hotel 12 years ago. With the price I would have tried some newer hotels in town.
Reviewed September 27, 2018
5.6
shahreezal from Malaysia
Couple
Deluxe Golf View
Stayed 2 nights in September 2018
Old stuff, Smelly carpet, staff not enough,”
Pro - good location, many facilities. Con - not value for money as above
Reviewed September 24, 2018
9.2
Exceptional
NUR from Malaysia
Family with teens
Deluxe Sea View
Stayed 1 night in September 2018
Best place to relax and unwind”
Helpful and friendly staff, large and clean room, gorgeous scenery, jetty to islands within hotel compound.
Reviewed September 22, 2018
5.2
Lee from South Korea
Couple
Deluxe Golf View
Stayed 1 night in September 2018
Bad service”
Unkind
Reviewed September 21, 2018
10.0
Exceptional
Wayne from Australia
Couple
Deluxe Golf View
Stayed 7 nights in September 2018
Excellent accommodation, people and base”
This place is fantastic to simply sit and enjoy or to use as a base for lots of adventures. Great value and everything you want for a couple or families. Fabulous service and very friendly staff. Highly recommended ….don't waste your time and money with Bali...go to Borneo
Reviewed September 18, 2018
7.6
Very good
Dun-Sol from South Korea
Business traveler
Deluxe Sea View
Stayed 2 nights in September 2018
super good”
좋습니다!!
Reviewed September 17, 2018
8.4
Excellent
David from Australia
Family with young children
Deluxe Golf View
Stayed 9 nights in September 2018
.”
Extra bed costs need to be cheaper
Reviewed September 14, 2018
8.4
Excellent
MIRAN from South Korea
Solo traveler
Stayed 4 nights in May 2018
Excellent”
we had good time at swimming pool, had nice place and happy time with family
Reviewed September 14, 2018
5.2
PHILIP from Australia
Couple
Deluxe Golf View
Stayed 3 nights in September 2018
Very disappointing.”
The staff in general was very friendly. As its a busy hotel, the reception staff seemed not to be very professional. We were waiting for the queue for about 20mins, and It took us about 10 mins for us to check in(normally hotel check in only takes 5 mins or less). Then we had breakfast included for 3 days, the first day I found one hair in the sausage tray, the third day I almost swallowed a piece of stone in the fried noodle. My partner ordered in room dining meal, tom yum soup and beef rendang curry, next day he got sore stomach and rush to the toilet 5 times(he didn't eat anything else that day). One of the exercise bike in the gym wasn't working, I stayed at the hotel 3 nights, that bike has never get fixed. There's a construction process going on every morning around 9am so very noisy. All in all, we are not happy during the 3 nights we stayed. We will not come back this hotel again.
Reviewed September 10, 2018
9.6
Exceptional
Lin from Taiwan
Business traveler
Deluxe Golf View
Stayed 5 nights in September 2018
good~”
good~
Reviewed September 10, 2018
8.0
Excellent
Siow from Malaysia
Solo traveler
Deluxe Golf View
Stayed 1 night in April 2018
nice hotel ”
Nice room, nice hotel
Reviewed September 02, 2018
9.6
Exceptional
Joon from South Korea
Solo traveler
Deluxe Golf View
Stayed 1 night in August 2018
The air conditioner is weak.”
The hotel facilities were so good that I could have a good schedule every day, but the air conditioner in the accommodation was so weak that it was very hot.
Reviewed August 29, 2018
8.8
Excellent
Chong from Malaysia
Business traveler
Deluxe Golf View
Stayed 1 night in August 2018
Everythings excellent. Reception no manners”
Everything are perfect. Only the reception mr henry unfriendly . Very rude .. maybe he got a bad mood tat day
Reviewed August 25, 2018
4.4
Lim from Malaysia
Family with young children
Deluxe Golf View
Stayed 3 nights in August 2018
Improve your staff attitute”
1) Front Desk staff did not so helpful while check in waiting time 20 to 30 mins stand. Internal staff chatting each other behind the desk. 2) Cleaner always forget to clean our room till we request and then forgot to put new towel as well. 3) Breakfast- Trainer Cooker keep giving me medium cook egg while i requested for welldone cook egg for my kids i am not sure whether she understood but i am a local sabahan i spoke in Malay and then she show me some very unhappy face. Customer are always right.
Reviewed August 21, 2018
10.0
Exceptional
Hen from Malaysia
Couple
Deluxe Sea View
Stayed 1 night in July 2018
Nice place to stay.”
Enjoy the seaview in the hotel private beach. Everything is nice. Will come here again!
Reviewed July 30, 2018
10.0
Exceptional
eunjoo from South Korea
Family with teens
Stayed 4 nights in January 2018
Decent facility and friendly staff. Good access to the downtown. ”
We stayed here throughout the itinerary with elderly family members. Everything was satisfactory.
Reviewed July 29, 2018
8.4
Excellent
Maria from Philippines
Group
Stayed 2 nights in June 2018
Lovely stay”
We had a good time. Everything was just a bit outdated (not a bad thing though) and the scenery + sunset was the best from the beach club.
Reviewed July 27, 2018
12345
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