The Palace Hotel Kota Kinabalu
The Palace Hotel Kota Kinabalu
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7.2
Very good

"Staff friendly and walking distance to shopping mall."

kok L.

|

March 30, 2018

Standard No Window - Guestroom The Palace Hotel Kota Kinabalu
Standard No Window - Guestroom
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Lobby The Palace Hotel Kota Kinabalu
Lobby
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Lobby The Palace Hotel Kota Kinabalu
Lobby
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Swimming pool [outdoor] The Palace Hotel Kota Kinabalu
Swimming pool [outdoor]
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See map The Palace Hotel Kota Kinabalu
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Very good
Location
7.1
See all 6 photos The Palace Hotel Kota Kinabalu
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What guests are saying:
staff are friendly, location good and family friendly
FAZLYN from Malaysia
Family with young children
The management is really helpful and considerate. I booked for standard no window room but the room was unavailable when i checked in, so the management upgraded me to superior room with no extra charges.
Editha from Malaysia
Family with young children
keep up the good works!
Kuen from Malaysia
Couple
The place is nice and quiet. The staff are kind. Breakfast buffet is really nice. Nasi Lemak is delicious!!! Will definitely book this hotel again. Use Uber when you want to travel around because taxis charge a minimum of 20 ringgit and they do not use the meter.
Joseph from Philippines
Solo traveler
Good location, nice and clean. very nice breakfast Strongly recommend to stay
LOCK from Malaysia
Business traveler
everything you needed. nice cozy environment even though they are located at town area.friendly staff and very clean room. for travellers with own transport, don't have to struggle for finding parking, parking is safe in their parking compound. worth the money.
Stephanie from Malaysia
Couple
Among the main reason we chose this hotel is because of the parking facilities. The kids enjoyed their stay here. Room is clean. Will come again.
Saifulrizan from Malaysia
Family with young children
we stay in basement room...fast wifi available...a big room...every day they clean the room...but poor air con....very slow...not feel the cool....bathroom very comfortable...all super only the air con slow...food ok...
PATHMA from Malaysia
Couple

The Palace Hotel Kota Kinabalu

Very good location
- 240 meters from city center
- What's nearby?
Very good
From 1515 reviewsSee what guests said
7.5
/
10
Very good cleanliness
7.8
Recommended by 93% of guests
Value for money7.7
Location rating7.1
Nearest airportKota Kinabalu International Airport (BKI)
Distance to airport4.2 km
  • 910 meters to public transportation

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Hot tub

Select your room
7.6
Very good
Room comfort & quality
Deluxe
Deluxe
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 king bed
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Standard No Window
Standard No Window
...
  • Room size: 26 m²/280 ft²
  • No Windows view
  • 2 single beds
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Superior Twin
Superior Twin
...
  • Room size: 26 m²/280 ft²
  • City view
  • 2 single beds
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Superior With Wifi
Superior With Wifi
...
  • Room size: 26 m²/280 ft²
  • City view
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Superior King
Superior King
...
  • Room size: 26 m²/280 ft²
  • City view
  • 1 king bed
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Twin/Double Room
Twin/Double Room
...
  • Shower
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DELUXE+BENEFIT
DELUXE+BENEFIT
...
  • Shower
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Standard (Windowless)
Standard (Windowless)
...
  • Shower
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Twin Standard-without Window
Twin Standard-without Window
...
  • Shower
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Basic Double
Basic Double
...
    Enter dates to see prices
    Have a question for The Palace Hotel Kota Kinabalu?

    What people love about the property

    • 7.6
      Very good

      "The room is very spacious and clean."

      TAN

      |

      August 5, 2016

    • 7.2
      Very good

      "Location was good."

      Sylvea

      |

      July 14, 2016

    • 9.7
      Exceptional

      "The staff were all very friendly and helpful."

      Katherine

      |

      February 4, 2016

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    More about The Palace Hotel Kota Kinabalu

    More about The Palace Hotel Kota Kinabalu

    8.0
    Very good

    "Friendly staff and spacious room, the breakfast are good."

    Norfazila

    |

    April 20, 2018

    An overview

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What they offer

    10.0
    Exceptional

    "The place is nice and quiet."

    Joseph

    |

    September 7, 2017

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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Real reviews from real guests

    Agoda Reviews (1515)Booking.com Reviews (643)
    7.5
    /
    10
    Cleanliness7.8
    Facilities7.6
    Location7.1
    Room comfort and quality7.6
    Service7.7
    Value for money7.7
    Provided by verified guests of Agoda
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    All guests (1515)
    All room types

    Show reviews that mention 

    Showing 1261 verified guest comments
    12345
    8.4
    Excellent
    Siew from Malaysia
    Business traveler
    Standard No Window
    Stayed 3 nights in January 2019
    Comfort stay!! Good value of money!”
    Pros: staff are very friendly. First they welcome you with a free drink. Breakfast are good and wide variety. I couldnt finish taste all of them in a single morning. Despite this hotel is far from everywhere, but they provide you free shuttle bus with 4 rounds in a day to 3 main tourist attractions!!! Cons: wifi are poor in basement room. I only use my own data to surf internet. The shower need a longer time to be cool / warm.
    Reviewed January 12, 2019
    8.8
    Excellent
    NATASHA from Hong Kong
    Solo traveler
    Standard No Window
    Stayed 2 nights in July 2018
    Excellent”
    The staff behind the reception desk were good they helped me book a tour for the same day. The staff during the breakfast buffet were very welcoming and had great customer service. The pool is nice and often quite as most people staying are with tours so they do not utilise the pool.
    Reviewed July 05, 2018
    8.0
    Excellent
    Norfazila from Malaysia
    Family with young children
    Stayed 1 night in April 2018
    Location, staff, spacious room and cleanliness”
    Friendly staff and spacious room, the breakfast are good. Hotel is clean and quiet, surrounding by a lot of tree. Location is good for the traveler with the car, ample parking space. nice spacious gym facilities. Slow Internet access. Toilet was clean but there's no water hose for the toilet. Nice swimming pool my kid love it. will come back again.
    Reviewed April 20, 2018
    7.6
    Very good
    James from Singapore
    Family with teens
    Superior Twin
    Stayed 5 nights in December 2018
    Good ”
    Good value, breakfast is good. However location is not, unless you drive. Swimming pool looks dirty and no control. I booked this hotel with the purpose of having a swim with my kids but in the end we didn’t. Saw guest went into pool with normal cotton shirt and shorts. Room sound proof is poor, you can hear the surrounding very clearly
    Reviewed December 25, 2018
    8.4
    Excellent
    Asst.Prof.Dr. from Thailand
    Business traveler
    Standard No Window
    Stayed 5 nights in September 2018
    90”
    The location of hotel is nice for quietly people, staff very helpful. However, room didn’t do proper clean, such as no changing bed sheet until inform at the front (I stayed there five days) the bathroom facilities was a bit low satisf.
    Reviewed September 19, 2018
    8.0
    Excellent
    Mary from Australia
    Couple
    Superior King
    Stayed 3 nights in August 2018
    Hotel has had alot of improvement since the last time I visited this hotel.”
    Breakfast is okay although it would be nice if you have more variety such as western breakfast instead of just sticking it Asian food (I understand that you have a lot of Chinese tourist since a group of them checked in during the period I was there). Your front office staff were very accommodating and friendly.
    Reviewed September 02, 2018
    10.0
    Exceptional
    Editha from Malaysia
    Family with young children
    Standard No Window
    Stayed 4 nights in November 2017
    Location, staff and cleanliness”
    The management is really helpful and considerate. I booked for standard no window room but the room was unavailable when i checked in, so the management upgraded me to superior room with no extra charges.
    Reviewed November 16, 2017
    10.0
    Exceptional
    Joseph from Philippines
    Solo traveler
    Superior Twin
    Stayed 3 nights in September 2017
    Very good service!”
    The place is nice and quiet. The staff are kind. Breakfast buffet is really nice. Nasi Lemak is delicious!!! Will definitely book this hotel again. Use Uber when you want to travel around because taxis charge a minimum of 20 ringgit and they do not use the meter.
    Reviewed September 07, 2017
    9.6
    Exceptional
    Teck from Malaysia
    Business traveler
    Standard No Window
    Stayed 4 nights in June 2017
    Very nice hotel”
    Hotel is clean and quiet, surrounding by a lot of tree. This is a non smoking hotel. Location is good for the traveler with the car, a lot of hotel car park lot. Feel safer and Don't have to park at public parking. 5minutes walk to Karamusing Shopping mall. The room spacious and clean. The breakfast are good, a lot of choice. They change the menu everyday, don't feel boring. Only thing is no window for my room, but no complain with this kind of price.
    Reviewed June 28, 2017
    9.6
    Exceptional
    NATISYA from Malaysia
    Family with young children
    Deluxe
    Stayed 1 night in July 2016
    Good value for money”
    We had a great time spending our weekend here especially when the room was upgraded to a suite overlooking the lush greenery. Staff were very friendly & helpful and to top everything off, it's just a walking distant to the nearest shopping complex; Karamunsing.
    Reviewed November 08, 2016
    9.2
    Exceptional
    Matt from Australia
    Solo traveler
    Stayed 9 nights in October 2016
    Great all round stay”
    I stayed at Palace hotel for 9 nights, the 3x daily shuttle bus drop off and pick up at convenient locations. Location to the city is not too far, 15 minutes walk depending on where you want to go. My favourite thing about hotel was good choice of buffet breakfast, worth choosing this because there aren't many other choices in the area. Great staff, a man at the pool helped me find liquor shop. It was also great to see hotel environmental policy was highly regarded, and the hotel participates in many community events. The hotel grounds are quite spacious, with a nice garden but many mosquito however the hotel provided free insect repellent.
    Reviewed October 21, 2016
    8.8
    Excellent
    Ji from South Korea
    Couple
    Stayed 3 nights in October 2016
    kindly, helpful staff, poor gym... ”
    All staff very good English and kindly, helpful for us.. Room is big, clean.. actually our room is include breakfast. But we hadn't.. So i can't say about it. Nice gym, swimming pool.. Not close Time squere, saba point?? but if you walk and go there maybe 10 or 20min.. im not sure. You can use shuttle.. The hotel have a shuttle. Three times per day..
    Reviewed October 17, 2016
    8.4
    Excellent
    Justin from Malaysia
    Business traveler
    Stayed 2 nights in July 2016
    Great hotel. Fantastic staff. Value for money”
    The staff were very helpful & friendly. Interesting to find out that it is a Green Hotel! Loved the fact that is was a no smoking hotel. The rooms were fresh smelling & clean! Value for money & Great staff!! Will definitely recommend this hotel.
    Reviewed July 05, 2016
    8.0
    Excellent
    Min from Malaysia
    Business traveler
    Stayed 2 nights in May 2016
    Hidden gem, quiet and near the city ”
    Only downside is the aircond, it needs at least 30 mins to cool down the room. Food was very basic, they need to improve, generally tasteless. Otherwise good, bed was comfortable, for this very old hotel. Interior was good, I think they had refurbished the hotel. Will choose other hotel next time
    Reviewed May 28, 2016
    8.7
    Excellent
    Nadzirah from Malaysia
    Solo traveler
    Standard No Window
    Stayed 1 night in October 2015
    Friendly to solo traveller, and shopping trips”
    Eco friendly, excellent hospitality, location
    I actually stayed for 3 days, but paid for 1 day only, other 2 days was sponsored. This hotel is the best in term of location. It is 5 min walk to Karamunsing Shopping centre, and I just walk there to have my dinner and window shopping. There were several other shopping centre - they provide scheduled shuttle service, which I think was really really helpful, and the driver was also friendly. In term of hospitality, I'm really satisfied. Food - nice, nothing extraordinary but fine. They also have gym and swimming pool, yay! Cost? Definitely worth it. I booked it from Agoda so I got a good deal :)
    Reviewed November 22, 2015
    8.0
    Excellent
    Mary from Philippines
    Family with teens
    Stayed 1 night in July 2015
    Good place to stay”
    Clean, helpful staff
    We like to stay here when we have a stop in KK. It's a lot easier if you have your own transportation. Agoda had a promo and it didn't say that the rooms were in the basement with no windows! Otherwise, it was good.
    Reviewed October 21, 2015
    8.3
    Excellent
    Annie from Malaysia
    Solo traveler
    Standard No Window
    Stayed 1 night in August 2015
    Ideal for busy business traveller ”
    Room space, cleanliness, Jari-jari Spa(Massage)
    A pleasant one-night stay at KK. After a whole-day tiring training course, go for a traditional dusun massage at Jari-jari spa would be a great enjoyment and reduce stress and tiredness session. Definitely will recommend to friends and colleagues to stay here.
    Reviewed August 28, 2015
    8.0
    Excellent
    Ryan from United Kingdom
    Solo traveler
    Standard No Window
    Stayed 2 nights in September 2014
    Luxury hotel with great facilities”
    Nice rooms, great facilities, friendly staff
    I stayed at this hotel for 2 nights, i fancied a bit of luxury before i flew out. THE GOOD: The hotel is amazing to look at and doesn't disappoint on the inside either. Rooms were immaculate, although i stayed on the basement level which doesn't include WiFi. The TV had a great selection of channels, the room was very luxurious and spacious. Facilities were great, nice fitness centre and swimming pool. Location wasn't great for me, was a bit out of the way. There was a shopping mall nearby. Food was tasty with a good selection to choose from. Staff were always friendly, and check in/out was relatively painless. THE BAD: No WiFi on basement level rooms. Occasionally i got a smokey smell in my room which wasn't ideal. All in all, a great hotel for a bit of luxury..
    Reviewed May 20, 2015
    8.7
    Excellent
    Nora from Malaysia
    Couple
    Stayed 3 nights in December 2014
    Very relaxing stay except...”
    Ample free parkings, breakfast, wifi
    Everything was very good especially for the price you paid. Even the hotel staff was friendly except for that pool guy. He took 1 up & down look at us and gave us only 1 towel because he said that it's 'hotel policy' not to give out too many towels. Which was fine until we saw a foreign tourist couple got 1 each & another big family after us got 1 each as well. Please don't look down on us just because we're local tourists
    Reviewed December 27, 2014
    8.0
    Excellent
    vikki from Brunei Darussalam
    Family with young children
    Standard No Window
    Stayed 1 night in August 2014
    Comfort at a low cost!”
    price, safe parking and comfort
    This is our 5th stay in the palace hotel and we still love it! Room is clean and comfortable, staff are friendly, parking is safe... all these at a very reasonable cost! I appreciate the hotel's effort of going green. They even set up a small space for herb garden but it's a shame that the smell from the drain distracted us from enjoying this cosy garden. I booked the standard room with no window but there's actually a window just poor view. It's on the same level with the swimming pool so if your children like swimming, go for this room. the swimming pool is quite small with the depth of 1.4m. Can be quite hot in early afternoon. this is a hotel that we definitely will be back for our next trip to KK
    Reviewed August 11, 2014
    12345
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    • Very good location
    • Night Market
    • South Bus Terminal is within 0.91 km