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The Ritz-Carlton, Osaka
The Ritz-Carlton, Osaka
The Ritz-Carlton, Osaka
The Ritz-Carlton, Osaka
The Ritz-Carlton, Osaka
The Ritz-Carlton, Osaka
The Ritz-Carlton, Osaka

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9

Exceptional

594 reviews

594 reviews

Housekeeping3
Breakfast1
Shops1
See map

8.5

Excellent

Location rating score

Excellent location - Inside city center
Exceptional for walking
Parking
Available
Walkable places
HERBIS Osaka

30 m

Herbis Plaza

40 m

Chapel Goedele

150 m

Sankei Hall BREEZE

160 m

Breeze Breeze

160 m

Popular landmarks
Kuchu Teien Observatory

800 m

Minami (Namba)

2.1 km

Shinsaibashi-Suji Shopping Street

3.1 km

Osaka Castle Park

3.3 km

Dotonbori

3.4 km

Closest landmarks
Blanc Chouette

200 m

A'cross Travellers Bureau

310 m

Godai Tomoatsu Seiasho Nishi Choyokan Monument

310 m

bar Arpeggio

310 m

Osaka Central Post Office

310 m

The Ritz-Carlton, Osaka

2-5-25 Umeda Kita-ku, Umeda, Osaka, Japan, 530-0001 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Umeda, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Dotonbori. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Sparkling clean

370 meters to public transportation

Front desk [24-hour]

Excellent room comfort & quality

Inside city center

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit

Facilities

Front desk [24-hour]

Bicycle rental

Valet parking

Free Wi-Fi in all rooms!

Swimming pool [indoor]

Hot tub

Check-in/out [express]

Luggage storage

Your dates are popular among travelersPopular destination! Properties in Osaka are being booked every minute!
Value for money8.3
Distance to city center0.5km
Location rating8.5
Nearest airportOsaka International Airport (ITM)
Distance to airport11.0 km

Rooms available at The Ritz-Carlton, Osaka

Exceptional
Room comfort & quality

9.2

Club Suite 1 King Bed, Club level, 1 Bedroom Executive Suite
...
  • Room size: 77 m²/829 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club Deluxe Room, Club level, Guest room, 1 King, City view
...
  • Room size: 51 m²/549 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club Superior, Club level, Guest room, 1 King, High floor
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club Junior Suite, Club level, Junior Suite, 1 King
...
  • Room size: 65 m²/700 ft²
  • City view
  • 1 king bed
Enter dates to see prices
The Ritz-Carlton Suite, Presidential Suite, 1 King
...
  • Room size: 233 m²/2508 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club Superior Room, Club level, Guest room, City view
...
  • Room size: 43 m²/463 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Club Suite 2 Twin Beds, Club level, 1 Bedroom Suite
...
  • Room size: 77 m²/829 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Club Deluxe Room, Club level, Guest room, 2 Queen, City view
...
  • Room size: 51 m²/549 ft²
  • City view
  • 2 queen beds
Enter dates to see prices
Skyview Deluxe Room, Guest room, 1 King, City view
...
  • Room size: 51 m²/549 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Executive, 1 Bedroom Executive Suite, 1 King, City view
...
  • Room size: 77 m²/829 ft²
  • City view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at The Ritz-Carlton, Osaka?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to The Ritz-Carlton, Osaka?

For those who wish to drive their own cars, The Ritz-Carlton, Osaka has a car park right on site for maximum convenience. Parking is available for a fee of 2100 JPY per day. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Osaka with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at The Ritz-Carlton, Osaka?

Start your mornings right, with the continental and buffet breakfast options offered at The Ritz-Carlton, Osaka. Adults can enjoy breakfast offered with an additional charge of 5047 JPY if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at The Ritz-Carlton, Osaka?

The Ritz-Carlton, Osaka features 5 on-site restaurants for your dining convenience.

What is the smoking policy at The Ritz-Carlton, Osaka?

The Ritz-Carlton, Osaka does permit smoking in some areas and is not 100% smoke-free.

What is the closest train, metro, or bus station to The Ritz-Carlton, Osaka?

The closest train, metro, or bus station to The Ritz-Carlton, Osaka is Nishi Umeda Subway Station, 330 m away.

What restaurants are nearby The Ritz-Carlton, Osaka?

The Ritz-Carlton, Osaka’s neighborhood is Umeda which includes popular restaurants such as Buffet Style Olympia, Buff and Unatoto.

What popular shopping places are close to The Ritz-Carlton, Osaka?

The Ritz-Carlton, Osaka is located in Umeda area which features shopping places such as Grand Front Osaka, OSAKA STATION CITY and Hankyu Umeda Honten.

What are popular attractions near The Ritz-Carlton, Osaka?

The Ritz-Carlton, Osaka’s location in the Umeda neighborhood makes it close to famous attractions including Kuchu Teien Observatory, Umeda Sky Building and Mint Museum.

What popular natural sightseeing spots are close to The Ritz-Carlton, Osaka?

The Ritz-Carlton, Osaka’s nearby natural sights include Nakanoshima Rose Garden, Ogimachi Park and Zoheikyoku Sakura no Torinuke located in the same Umeda area.

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Explore the neighborhood

What people love about The Ritz-Carlton, Osaka

  • 10

    Exceptional
    Breakfast

    "Buffet breakfast is great too!"

    keng

    |

    May 17, 2019

  • 10

    Exceptional
    Staff 

    "Great service, great location, friendly staff too."

    keng

    |

    May 17, 2019

Overall rating:

9

Exceptional
594 reviews
Cleanliness
9.4
Facilities
9.0
Location
8.5
Read all reviews >
More about The Ritz-Carlton, Osaka

More about The Ritz-Carlton, Osaka

The Ritz-Carlton, Osaka

For travelers who want to take in the sights and sounds of Osaka, The Ritz-Carlton, Osaka is the perfect choice. Its convenient location right in the city center allows you more time to see all that Osaka has to offer. Are you seeking the true Osaka? Experiencing the best of the city's culture is easy with a stay at The Ritz-Carlton, Osaka, located merely 3.3 km from Dotonbori.
All offerings provided by The Ritz-Carlton, Osaka help to ensure a pleasant stay for all travelers. Free internet access provided within the hotel keeps you connected throughout your stay. Exploring Osaka is made even more convenient with the taxi and car hire services available at the hotel. For those driving their own car, parking is available for guests.
Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's ticket service. Cold evenings are even better than warm ones, when you can cozy up at the hotel's fireplace. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available.
Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the The Ritz-Carlton, Osaka. For guests who would like to smoke, the designated smoking areas are available.
A range of amenities is offered in guestrooms at The Ritz-Carlton, Osaka. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service, blackout curtains and air conditioning. Some rooms at The Ritz-Carlton, Osaka are available with design features like a balcony or terrace. For a bit of entertainment, guests will find daily newspaper, television, in-room video streaming and cable TV available in some selected rooms.
Don't worry about being thirsty as a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms. Don't forget to visit the exquisite executive lounge to enjoy the luxury services and atmosphere.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at The Ritz-Carlton, Osaka. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
A day in will be as fun as a day out with ranges of recreational activities offered at The Ritz-Carlton, Osaka. A relaxing end to every day is possible with a visit to the massage, hot tub, salon, steam room, spa and sauna. Don't forget to make a visit or two to the hotel's pool. Burn off you vacation calories with a quick visit to the hotel's fitness facility.
Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops and souvenir shops.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at The Ritz-Carlton, Osaka. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
A day in will be as fun as a day out with ranges of recreational activities offered at The Ritz-Carlton, Osaka. A relaxing end to every day is possible with a visit to the massage, hot tub, salon, steam room, spa and sauna. Don't forget to make a visit or two to the hotel's pool. Burn off you vacation calories with a quick visit to the hotel's fitness facility.
Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops and souvenir shops.


Around the property

Be sure to visit some of the city's popular sights during your stay in Osaka. Be sure to stop by Osaka Castle located 3.7 km away, one of the most famous of all local landmarks.

Amenities and facilities
Exceptional
Facilities

9

Most talked about facilities

Housekeeping

7 mentions

Food & Dining

2 mentions

Breakfast

2 mentions

View

2 mentions

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Spanish
  • Vietnamese

Accessibility

  • Accessible vanities in some rooms
  • Adjustable height hand-held shower wand all rooms
  • Audible alarms in all guest rooms and suites
  • Audible alarms in all public hallways
  • Bathtub grab bars in some rooms
  • Elevator
  • Mobility accessibility in some rooms
  • On-site accessible self parking
  • Toilet seat at wheelchair height -- some rooms
  • Visual alarms in all public hallways
  • Visual alarms in some guest rooms and suites
  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Garden
  • Hot tub
  • Massage
  • On-site entertainment
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast in room
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Chapel
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Facilities for disabled guests
  • Fireplace
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Kids club
  • Kids meal

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [charges apply]
  • Car park [on-site]
  • Rental car
  • Taxi service
  • Valet parking

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • Air conditioning
  • Bathrobes
  • Bathtub
  • Daily newspaper
  • Free bottled water
Food and dining
Breakfast options
  • American
  • Continental
Restaurants on site

La Baie

  • Cuisine: French
  • Menu: Buffet

Hanagatami

  • Cuisine: Japanese, Sushi
  • Menu: A-la-carte

Xiang Tao

  • Cuisine: Cantonese
  • Menu: A-la-carte

Splendido

  • Cuisine: Italian
  • Menu: Buffet, A-la-carte
Location
2-5-25 Umeda Kita-ku, Umeda, Osaka, Japan, 530-0001
Excellent
Location

8.5

Airports

  • Osaka International Airport (ITM)
    11.0 km 16 min drive
  • Kobe Airport (UKB)
    25.1 km 47 min drive

Public transportation

  • Nishi Umeda Subway Station
    340 m 6 min walk
  • Osaka Train Station
    570 m 7 min walk

Hospital or clinic

  • Ikezawa Clinic
    820 m

Shopping

  • Shinsekai Ichiba
    5.2 km

Convenience store

  • 7 Eleven
    680 m

Cash withdrawal

  • ATM
    210 m 5 min walk
What's nearby

Popular landmarks

  • Kuchu Teien Observatory
    800 m
  • Minami (Namba)
    2.1 km
  • Shinsaibashi-Suji Shopping Street
    3.1 km
  • Osaka Castle Park
    3.3 km
  • Dotonbori
    3.4 km
  • Osaka Castle
    3.8 km
  • Kuromon Market
    3.9 km
  • Tsutenkaku
    5.3 km
  • Universal Studios Japan
    6.6 km
  • Osaka Aquarium Kaiyukan
    7.6 km

Nearby landmarks

  • HERBIS Osaka
    30 m
  • Herbis Plaza
    40 m
  • Chapel Goedele
    150 m
  • Sankei Hall BREEZE
    160 m
  • Breeze Breeze
    160 m
  • Blanc Chouette
    200 m
  • Joyuji Temple
    230 m
  • Billboard Live Osaka
    260 m
  • Herbis Plaza / Herbis Plaza Ent
    260 m
  • Osaka Shiki Musical Theatre
    270 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-1 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 2 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Information about The Ritz-Carlton Club Level Rooms
    The Ritz-Carlton Club Level rooms on the 33rd-35th floors are exclusively accessible to Club guests and have spectacular views of the city. Club access offers extra pampering with special amenities.

    Club benefits include:
    - Dedicated Personal Club Concierge services
    - Separate Check-in/Check-out Service
    - Complimentary Access to the Club Lounge on the 34th floor
    - Five Complimentary Food and Beverage presentations daily

    Breakfast - 7:00am-10:00am
    Midday Refreshment - 11:00am-2:00pm
    Afternoon Tea - 2:30pm-4:30pm
    Evening Refreshment - 5:00pm-7:30pm
    Sweets and Cordials - 8:00pm-10:00pm
  • The room rates are based on single or double occupancy. Charges apply to additional guests.
  • According to local tax regulation, effective from June 1, 2019, guests should pay accommodation tax surcharge directly to the property upon check-in (per person per night):
    Accommodation tax of JPY 100 is charged at the property per person per night for room rates JPY7,000 and over and less than JPY 15,000.
    Accommodation tax of JPY 200 is charged at the property per person per night for room rates less than JPY 20,000.
    Accommodation tax of JPY 300 is charged at the property per person per night for room rates of JPY 20,000 and over.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-in until00:00
  • Check-out until11:00

Getting around

  • Distance from city center0.5km
  • Travel time to airport (minutes)60

Extras

  • Breakfast charge (unless included in room price)5047 JPY
  • Daily Internet/Wi-Fi fee0 YEN

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors37
  • Number of restaurants5
  • Number of rooms 291
  • Room voltage100
  • Year property opened1997
  • Most recent renovation2017

Parking

  • Daily parking fee2100 JPY

Reviews of The Ritz-Carlton, Osaka from real guests

Provided by verified guests of Agoda
8.9
/
10
Cleanliness9.4
Facilities9.0
Location8.5
Room comfort and quality9.2
Service9.2
Value for money8.3
High score for Osaka
Rating
9+ Exceptional (99)
8-9 Excellent (46)
7-8 Very Good (37)
6-7 Good (11)
<6 Below Expectation (6)
Time of the year
Mar - May (43)
Jun - Aug (61)
Sep - Nov (58)
Dec - Feb (37)
All guests (293)
All room types
All languages

Show reviews that mention 

Showing 199 verified guest comments
12345
10.0
Exceptional
keng from Malaysia
Couple
Superior, Guest room, 1 King
Stayed 3 nights in April 2019

No complain”

Everything is above expectation! Great service, great location, friendly staff too. Buffet breakfast is great too!

Reviewed May 17, 2019

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7.2
Very good
Jason from United States
Couple
Club Superior, Club level, Guest room, 1 King, High floor
Stayed 2 nights in September 2019

Not what you expect from a Ritz”

They try hard but English with everyone we encountered was a challenge

Reviewed September 16, 2019

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2.8
Yuk from Hong Kong SAR, China
Couple
Deluxe, Guest room, 1 King, City view, Corner room
Stayed 1 night in March 2019

very poor service”

service is crap; no doorman; no upgrade even we have gold elite membership; staff doesn't understand english but always reply 'absolutely' with a fake american accent

Reviewed April 01, 2019

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9.0
Exceptional
Hu from Australia
Couple
Skyview Superior, Guest room, 1 King, City view
Stayed 1 night in December 2013

Overall a Wonderful Experience”

Superb Service, Comfortable Room, Beautifully Decorated

I must compliment on the superb service we received at Ritz Carlton Osaka. It was the busiest time of the year, NYE. There were two separate parties going on at lobby and at lounge bar, which was suppose to be close at 1am but food being continued roll out at 12:30 AM. Due to my wardrobe malfunction (shoe-drobe), I called in for super instant glue at 1am and staff were happily assisted me in supplying them to save my ONE and ONLY pair of boot I brought to Kensai. Later at 3 am, my travel companion request extra firm pillows to sleep on and staff also supplied them within next 10 minutes with most attentive and kind attitude. The only flaw were regarding the ventilation system or the cleaning detergent they used in Ritz Carlton Osaka, which is the tiniest flaw I could not decide. The bathroom were gorgeous and spacious in which I could not wait to jump in for a soothing bath. As I got out of the tub, the bathroom was filled with steam and water vapor in which is mixed strongly with the smell of bleach and detergent. The water vapor definitely brought out and amplified greatly on the cleaning product they used to polished the bathroom spotless. I first escaped to toilet for a little room to breath before I ran out of the bathroom as there was no extra ventilation system I could switch on inside the bathroom. The steam and the water vapor were efficiently being eliminated once the door was open but the ventilation in the bathroom is clearly insufficient when the bathroom door was shut. Or could it be about the strong detergent or bleach they chose to polished the room spotless so the steam became a tiny issue? I couldn't decide. Ritz Carlton being a 5 start luxury hotel, an over achiever, still host me with most attentiveness and welcome. And I am sure such a tiny issue would not get away of them overcoming, and achieving excellence.

Reviewed January 16, 2014

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10.0
Exceptional
Peklui from Singapore
Solo traveler
Deluxe, Guest room, 1 King, City view, Corner room
Stayed 4 nights in March 2018

Great place which makes you feel at home”

Had a great stay in Ritz Carlton Osaka for a week. Was there for holiday at the same time meet my Japanese friends. Hotel is well connected and I go by the underpass all the way to Osaka station when it's cold, otherwise walking on the street feels great, and easily. Hotel pick you up at airport bus stop, so it's really helpful. Room - I had a corner room which was lovely, the space and a working table makes everything so nicely laid out, and everything you need is there. Huge comfortable bathroom, the standing shower is a little tight though, but as soon as you are out of shower, you have the whole space you need. Bed is very comfy. Great view during day and night. Breakfast - good spread, the french toast is superb, a must have ! The normal loaf bread was so good that i bought a loaf of it from the hotel bakery to take home! The ambience is also comfortable that i could read my digital papers in peace and relax, just like i do at home. Staff were very attentive. Will be back.

Reviewed March 26, 2018

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9.0
Exceptional
Colin from Australia
Couple
Stayed 2 nights in April 2012

Luxurious Hotel”

Large and luxurious rooms

the ritz-carlton osaka hotel is a luxurios hotel. the rooms were large and well appointed, with very good amenities. the beds were very comfortable and the rooms were quiet and peaceful. the service was up to expectations of the standard of the hotel. location was not central but within five to ten minutes to train stations.

Reviewed April 18, 2012

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9.7
Exceptional
stephane from France
Couple
Superior, Guest room, 1 King
Stayed 1 night in November 2014

Excellent stay, amazing service”

Service, location, room

We moved from an Agoda pre-booked Monterey Osaka hotel which was way below minimum expectation. After a sleepless night of discomfort due to the rough bed, and terrible pillows, and staying only for a couple of nights in Osaka, the nearest, easiest plan was the Ritz. Absolutely great as usual, impeccable service. Yes, it was double the price, but having a room three times the size, absolute cleanliness, comfortable beds and service was prevalent. Recommended with highest ratings.

Reviewed November 22, 2014

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9.3
Exceptional
King from Hong Kong SAR, China
Family with young children
Deluxe, Guest room, 1 King, City view, Corner room
Stayed 3 nights in July 2015

5-star hotel and first class service”

Food in the hotel is delicious, Location is excellent, service is very heart touching

Everything in Ritz-Carlton is excellent. Every member in my family satisfies the service, food, facility in the hotel. The most appreciate item is we can enjoy a high degree of privacy. No one will disturb you when you need to rest. it is really suitable to a family visit. We must stay in Ritz-Carlton again in next visit.

Reviewed July 20, 2015

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9.0
Exceptional
Petch from Thailand
Business traveler
Club Suite 1 King Bed, Club level, 1 Bedroom Executive Suite
Stayed 1 night in October 2015

Luxury hotel with great concierge”

Service, gym, comfort

I had a very pleasant stay at the Ritz-Carlton Osaka. Concierge (Ms.Iwasaki) offered great help. Very nice gym with so many equipment. The manager (Mr.Ogawa) provided personalized service.

Reviewed November 09, 2015

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7.0
Very good
Jeffrey from Indonesia
Group
Club Superior, Club level, Guest room, 1 King, High floor
Stayed 1 night in November 2015

Worst Ritz Carlton hotel I've ever stayed in.”

Location, Food, Cleanliness

Terrible stay. Will not return to this hotel again. Ritz Carlton always live up to the expectation when it comes to service, but not Ritz Carlton Osaka. We're a group of 7 pax, with 4 reservations. During check in, they couldn't find 1 of the reservation. I gave them booking voucher from Agoda, but they said they need to check first. So 1 guest must wait. It took them almost 2 hours to sort the problem out, and for the inconvenience they don't even offering complementaries/upgrade. When I politely asked for room upgrade for the inconvenience, they upgraded us to corner room, but NEVER told us it was a SMOKING ROOM! Turns out 2 of 4 rooms is a smoking room! Since we all already so tired, we decided not to make a big deal out of it. So if u make a booking in this hotel, if u want a non-smoking room, make sure u asked since they will not ask. Another bad experience for me happened in the club lounge. Me and my colleague forgot to change our bedroom slippers when we visited the club lounge. The employees are welcoming us and guide us to empty tables in the lounge. When we just took 1 glass of wine and 1 glass of coke, and sit on the table, one waitress came to us, claimed he was sent by the manager that slippers are not allowed and according to him some guests are complaining. We understood and immediately realized that we are wrong. I said OK we will go back to our room and have a rest, "but can we finish our drink?" I asked. He said yes. Within ONE MINUTE, he came again! With really IMPOLITE and RUDE attitude again asked us to leave the lounge. We told him we agree to leave the lounge, but u must understand that your colleague didnt remind us about the slippers when she guided us to the table, he just smiled bitterly and repeatedly said the manager sent him and asked us to leave. With RUDE sentences. And last but not least, u must pay when using sauna facilities. But it's a hotel policy, I don't mind paying, just make sure u aware when u make booking at this

Reviewed November 23, 2015

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8.0
Excellent
Michael from United Kingdom
Business traveler
Superior, Guest room, 1 King
Stayed 1 night in September 2013

Delightful RC rooms, lacks understanding service”

Nice rooms, location works well for me, good quality food

This is a Ritz Carlton so you expect good quality fixtures and service. The rooms are slightly dated but still very nice and much better than other hotels in this area. The staff are attentive but for me I found it almost to the extent of being intrusive. I have stayed at many Ritz Carlton's so it is not that I don't know what to expect but at this standard they need some sensitivity. Another thing I found really annoying was when I purchased things from the Deli I was made to feel like I was a potential thief. The bag was sealed and I was 'escorted' to the door before it was given to me so that I couldn't steal anything on the way out. This happened twice, I commented to the staff, on the feedback requested by the Ritz Carlton directly and asked for someone to contact me - nothing! So my summary is that this is a really nice hotel but lacking in subtlety and understanding with their service.

Reviewed October 08, 2013

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8.0
Excellent
Kwong from China
Couple
Stayed 3 nights in November 2012

Full facilities luxury hotel with large room”

Rooms are all located on high floor (from 24/F), comfortable bed and good location (very close to the Airport Bus Station)

friendly front desk staff with great efficiency in completing the check-in process. i arrived earlier (some time around 1100 in the morning) but was able to allocate the room without waiting till the normal check-in time at 1500. hotel is located just 8 mins' walk from the jr osaka station and 5 mins' walk from the herbis plaza airport bus station. very convenient. it's a traditional ritz carlton design hotel - classic with a grand lobby and full facility luxurious rooms which are all located on high floor (from 24/f). as it's close to the christmas time, the hotel is fully decorated, thus creating a very warmth festive feel.

Reviewed December 06, 2012

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10.0
Exceptional
Peter from Hungary
Family with young children
Superior, Guest room, 1 King
Stayed 2 nights in July 2017

ONE of the best hotels”

Very nice clean hotel, central location, one of the best of the best hotel. The staff could be more professional but they are certainly 9+ of out of 10. Bed and hotel facilities are good, location is a bit away from the very center of Umeda but its still about 10 min walk from the station. It's certainly value for money,however if i have a chance i would rather stay in the Ritz in Kyoto.

Reviewed July 15, 2017

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9.3
Exceptional
Hsin from Taiwan
Couple
Stayed 1 night in February 2013

What a wonderful staying experience!”

location,location, location

Wife and kids are quite happy, cause the location of the Hotel is excellent.It only takes few minutes to walk to the biggest shopping area in Osaka. Especially airport limosuine station is also on the next building. the service is just like 'Rits-Carlton' standard. Make you feel comfortable and like valuable customer. You can name a lot.

Reviewed February 22, 2013

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8.0
Excellent
Gerald from United States
Family with young children
Stayed 3 nights in June 2013

Very nice propertyBUT the staff is a bit officious”

Room, convenience & quality of the facilitity

The rooms and hotel were excellent! The staff was somewhat officious, condescending and not as friendly and personable as the staff at the Imperial Hotel in Osaka, where we stayed the last three days of our trip. No one was rude at the Ritz Carlton, just not warm & friendly & inviting.

Reviewed July 13, 2013

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9.3
Exceptional
Keith from Singapore
Couple
Stayed 4 nights in April 2012

Luxury Old-world style hotel in central Osaka”

Excellent location, high quality furnishing, great service

Stayed from Friday-Monday night (Easter weekend) to see Osaka and the Sakura blossoms. The hotel was simply lovely - it had an "old-world" style, with plush furnishing, rich timber walls, deep comfortable sofas in the lobby, lounge, fireplace. The room we had was a corner room on 25th floor, with view over the city. Large room, very nice bathroom and toilet, with all the amenities expected of a 6-star hotel.Service from each and every hotel staff member - simply excellent. And tips were refused ! The location was also good, within walking distance of the airport limousine stop (Herbis Plaza terminal) and the train/subway station. Many shops, department stores and restaurants, all within walking distance. Will certainly return in the future !

Reviewed April 14, 2012

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10.0
Exceptional
Tak from Hong Kong SAR, China
Family with teens
Deluxe, Guest room, 1 King, City view, Corner room
Stayed 1 night in July 2017

Memorable Trip To Osaka”

This was the first time I went to Japan with my daughter, and it was very exciting and fun for the both of us. There was a member of staff from Macau called Ms. Carman Law, and she was very helpful and welcoming to all of the hotel guests. Ms. Law helped us reserve a dinner in one of Osaka's famous BBQ restaurant and she helped to upgrade our room. One of the best and heartwarming surprises she did for us was coming to see us when she was supposed to have a day off to give my daughter a little present, and accompanied us to the airbus station! This hotel is one of the best (in our opinion) in Osaka, since its in a very convenient environment, its close to lots of malls and outlets, and the service there is simply amazing. Overall, a very memorable and enjoyable trip!

Reviewed July 28, 2017

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8.8
Excellent
Theresia from Indonesia
Family with young children
Superior, Guest room, 1 King
Stayed 5 nights in June 2016

Great Room”

The room is luxurious and bigger than most hotel rooms in Osaka or Tokyo. Service is excellent. Location is a little far from the action at Umeda but manageable with a 10-15 walk.

Reviewed July 09, 2016

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9.6
Exceptional
Michelle from United States
Couple
Superior, Guest room, 1 King
Stayed 2 nights in October 2018

Outstanding Service”

Hospitality staff of any stripe should train with the folks at the Ritz-Carlton. They are very welcoming.

Reviewed October 30, 2018

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9.0
Exceptional
HON from Hong Kong SAR, China
Couple
Stayed 1 night in July 2011

very luxury , worth the money !”

huge room ! great view !

one of the most luxury ritz-carlton in the world, good location , excellent service !

Reviewed July 30, 2011

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