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KUMU Kanazawa by THE SHARE HOTELS
KUMU Kanazawa by THE SHARE HOTELS
KUMU Kanazawa by THE SHARE HOTELS
KUMU Kanazawa by THE SHARE HOTELS
KUMU Kanazawa by THE SHARE HOTELS
KUMU Kanazawa by THE SHARE HOTELS
KUMU Kanazawa by THE SHARE HOTELS

Removed from saved list

8.9

Excellent

1,627 reviews

1,627 reviews

Housekeeping10
Breakfast5
Shops1
See map

8.8

Excellent

Location rating score

Excellent location - Inside city center
Exceptional for walking
Parking
Available
Walkable places
Oyama Shrine

260 m

ARTRA

260 m

The Archives of Modern History Records

260 m

Tamagawa Park

290 m

Kyara

310 m

Popular landmarks
Omicho Market

430 m

Nomura Family Samurai House

580 m

Nagamachi Neighborhood

590 m

Kanazawa Castle

640 m

21st Century Museum of Contemporary Art, Kanazawa

890 m

Closest landmarks
Fujita Hospital

260 m

Machiya dining Aguri

340 m

Omicho Parking Building

350 m

Boulangerie Asanoya Meguro Laboratory Shop

420 m

Omicho Fish Market

430 m

KUMU Kanazawa by THE SHARE HOTELS

2-40, Kamitsutsumicho, Kanazawa, Kanazawa, Japan, 920-0869 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Kanazawa, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Kenrokuen Garden. This 3-star property features restaurant to make your stay more indulgent and memorable.

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Highlights

Sparkling clean

Inside city center

Front desk [24-hour]

Excellent room comfort & quality

Airport transfer

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Airport transfer

Bicycle rental

Car park

Free Wi-Fi in all rooms!

Luggage storage

Contactless check-in/out

Bar

This property is in high demand!

4 travelers have booked today.

Value for money8.8
Distance to city center0.5 km
Location rating8.8
Nearest airportKomatsu Airport (KMQ)
Distance to airport29.6 km

Rooms available at KUMU Kanazawa by THE SHARE HOTELS

Superior 4 Japanese-style Room
...
  • Room size: 33 m²/355 ft²
  • Non-smoking
  • 4 futons
Enter dates to see prices
Japanese-style Junior Suite
...
  • Room size: 59 m²/635 ft²
  • Non-smoking
Enter dates to see prices
Junior Suite with Tatami Area
...
  • Room size: 59 m²/635 ft²
  • Outdoor view
  • 2 single beds and 2 futons
Enter dates to see prices
Superior Japanese Style Room
...
  • Room size: 33 m²/355 ft²
  • City view
  • 2 single beds and 2 futons
Enter dates to see prices
Room
...
  • Room size: 30 m²/323 ft²
  • Non-smoking
  • 4 single beds
Enter dates to see prices
Standard 4 Room
...
  • Room size: 30 m²/323 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Standard Japanese Style Room
...
  • Room size: 27 m²/291 ft²
  • City view
  • 2 futons and 2 single beds
Enter dates to see prices
Room
...
  • Room size: 27 m²/291 ft²
  • Non-smoking
Enter dates to see prices
Junior Suite room
...
  • Room size: 59 m²/635 ft²
  • City view
  • 2 single beds and 2 futons
Enter dates to see prices
Japanese-Style Superior Room
...
  • Room size: 33 m²/355 ft²
  • Shower and bathtub
  • 2 single beds and 2 futons
Enter dates to see prices

Frequently asked questions

Does KUMU Kanazawa by THE SHARE HOTELS have a hot tub?

KUMU Kanazawa by THE SHARE HOTELS does not have a hot tub.

What time is check-in and check-out at KUMU Kanazawa by THE SHARE HOTELS?

Check-in is from 03:00 PM, and check-out is until 10:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to KUMU Kanazawa by THE SHARE HOTELS?

KUMU Kanazawa by THE SHARE HOTELS is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, KUMU Kanazawa by THE SHARE HOTELS has a car park right on site for maximum convenience.

Is breakfast offered at KUMU Kanazawa by THE SHARE HOTELS?

Wake up to a great buffet breakfast at KUMU Kanazawa by THE SHARE HOTELS. Adults can enjoy breakfast offered with an additional charge of 1000 JPY if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at KUMU Kanazawa by THE SHARE HOTELS?

KUMU Kanazawa by THE SHARE HOTELS features an on-site restaurant for your dining convenience.

What is the smoking policy at KUMU Kanazawa by THE SHARE HOTELS?

KUMU Kanazawa by THE SHARE HOTELS does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to KUMU Kanazawa by THE SHARE HOTELS?

The closest train, metro, or bus station is Hanayome Noren Sightseeing Train, 1.1 km away from KUMU Kanazawa by THE SHARE HOTELS.

What restaurants are nearby KUMU Kanazawa by THE SHARE HOTELS?

KUMU Kanazawa by THE SHARE HOTELS’s neighborhood is Kanazawa which includes popular restaurants such as Otomoro, Kubota and Ryuen Oyama Shuro.

What popular shopping places are close to KUMU Kanazawa by THE SHARE HOTELS?

Located in the Kanazawa area, KUMU Kanazawa by THE SHARE HOTELS is close to great shopping choices like Kanazawahyakubangai Gift Shop, Forus Kanazawa and Daiwa Kourinbouten.

What are popular attractions near KUMU Kanazawa by THE SHARE HOTELS?

KUMU Kanazawa by THE SHARE HOTELS is located in Kanazawa area, which is famous for attractions such as Kenrokuen Garden, Omicho Market and Higashichaya Old Town.

What popular natural sightseeing spots are close to KUMU Kanazawa by THE SHARE HOTELS?

KUMU Kanazawa by THE SHARE HOTELS is located within Kanazawa, which makes it conveniently close to natural sights including Mt. Utatsu, Dougata no Ishiinoki and Midoritaki Fall.

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Explore the neighborhood

What people love about KUMU Kanazawa by THE SHARE HOTELS

  • 10

    Exceptional
    Staff 

    "The staffs are so friendly and I do so love the interior design of KUMU."

    Yingpei

    |

    September 6, 2020

  • 10

    Exceptional

    "Thank you to the Kumu team for a wonderful stay!"

    Darin

    |

    June 29, 2020

  • 9.6

    Exceptional

    "You will love his hotel if you enjoy architecture and are a minimalist."

    kevin

    |

    February 17, 2020

Property ranking|Compared to 412 Kanazawa properties
See all rankings
Cleanliness score
9.4/10
Value for money score
8.8/10
Room size
34 sqm.
Location score
8.8/10
Better than
95
%
of Kanazawa properties
Better than
93
%
of Kanazawa properties
Bigger than
92
%
of Kanazawa properties
Better than
91
%
of Kanazawa properties
Overall rating:

8.9

Excellent
1,627 reviews
Cleanliness
9.4
Facilities
8.7
Location
8.8
Read all reviews >
What travelers say they love:
Comfortable place with nice tea table and nice staff.
Chia-Ching from Taiwan
Group
More about KUMU Kanazawa by THE SHARE HOTELS

More about KUMU Kanazawa by THE SHARE HOTELS

KUMU Kanazawa by THE SHARE HOTELS

KUMU Kanazawa by THE SHARE HOTELS, located in Kanazawa city center, is a popular choice for travelers. With its convenient location, the hotel offers easy access to the city's must-see destinations.
Have a hassle-free trip while enjoying the services and amenities offered by KUMU Kanazawa by THE SHARE HOTELS. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Guests can enjoy convenient available parking right at the hotel.
Front desk services including concierge service and luggage storage can assist with your needs. Getting tickets for the city's best entertainment is easy through the hotel's ticket service and tours. Packing light is possible at KUMU Kanazawa by THE SHARE HOTELS thanks to the hotel's laundromat and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like room service and daily housekeeping let you get the most out of your room time.
For the comfort and health of all guests, smoking is not permitted anywhere within the hotel. Smoking is allowed only in the designated smoking areas provided by hotel.
Enjoy the services offered at KUMU Kanazawa by THE SHARE HOTELS from the convenience of your guestroom. For your comfort, some rooms at the hotel are equipped with linen service and air conditioning. In-room entertainment amenities including the television is provided in some rooms. In some select rooms, you can find a refrigerator at your disposal.
It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms.


Dining and things to do

Every day at KUMU Kanazawa by THE SHARE HOTELS begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's bar and nightclub.
KUMU Kanazawa by THE SHARE HOTELS has vending machines for 24-hour available light snacks and/or drinks.
KUMU Kanazawa by THE SHARE HOTELS offers unique recreational opportunities for all guests. Engage in some easy evening fun with other guests with the hotel's yoga room and badminton court. Get social at the hotel's shared lounge and TV area, where you can meet other guests. Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the souvenir shops available right on-site.


Around the property

Don't miss out on all that Kanazawa has to offer during your stay at KUMU Kanazawa by THE SHARE HOTELS. Don't forget to stop by Omicho Market located 420 m away, where everyone who visits Kanazawa wants to have their photo taken. Acquire some cultural knowledge with a day at 21st Century Museum of Contemporary Art, Kanazawa located 880 m away, where you can see famous works by local artists.


Reasons to stay here

Get more than you bargain for here, which scores value for money higher than 93% of the city's accommodation.
Facilities at this hotel are rated higher than 92% of other accommodations in the city.
Past guests love the cleanliness here, ranking it higher than 95% of the city's accommodation.

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Amenities and facilities
Excellent
Facilities

8.7

Most talked about facilities

Housekeeping

6 mentions

Breakfast

5 mentions

Languages spoken

  • English
  • Japanese

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Badminton court
  • Nightclub
  • Ticket services
  • Tours
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Happy hour
  • Kitchen
  • Restaurants
  • Room service
  • Vending machine

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Daily housekeeping
  • Elevator
  • Facilities for disabled guests
  • Gift/souvenir shop
  • Heating in public area
  • Laundromat
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Kids meal

Access

  • CCTV in common areas
  • CCTV outside property
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Airport transfer
  • Car park [on-site]

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • Air conditioning
  • Bathtub
  • Free bottled water
  • Hair dryer
  • Non-smoking
  • Shower
  • Towels
Location
2-40, Kamitsutsumicho, Kanazawa, Kanazawa, Japan, 920-0869
Excellent
Location

8.8

Airports

  • Komatsu Airport (KMQ)
    29.6 km
  • Toyama Airport (TOY)
    48.5 km

Public transportation

  • Hanayome Noren Sightseeing Train
    1.2 km
  • Kanazawa Station
    1.2 km

Hospital or clinic

  • Fujita Hospital
    260 m

Shopping

  • Kanazawahyakubangai Gift Shop
    1.2 km

Convenience store

  • Lawson
    50 m

Cash withdrawal

  • ATM
    150 m
What's nearby

Popular landmarks

  • Omicho Market
    430 m
  • Nomura Family Samurai House
    580 m
  • Nagamachi Neighborhood
    590 m
  • Kanazawa Castle
    640 m
  • 21st Century Museum of Contemporary Art, Kanazawa
    890 m
  • Kenrokuen Garden
    990 m
  • Tsuzumi Gate
    1.1 km
  • Higashichaya Old Town
    1.2 km
  • Kanazawa Station Building
    1.3 km
  • Myoryuji - Ninja Temple
    1.5 km

Nearby landmarks

  • Oyama Shrine
    260 m
  • ARTRA
    260 m
  • The Archives of Modern History Records
    260 m
  • Fujita Hospital
    260 m
  • Tamagawa Park
    290 m
  • Kyara
    310 m
  • Ozaki Shrine
    330 m
  • Machiya dining Aguri
    340 m
  • Omicho Parking Building
    350 m
  • Lawson
    360 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-5 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • According to local tax regulation, effective from April 1, 2019, guests should pay accommodation tax surcharge directly to the property upon check-in (per person per night):

    Accommodation tax of JPY 200 is charged at the property per person per night for room rate less than JPY 19,999.
    Accommodation tax of JPY 500 is charged at the property per person per night for room rate of JPY 20,000 and over.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until10:00

Getting around

  • Distance from city center0.5 km
  • Travel time to airport (minutes)50

Extras

  • Breakfast charge (unless included in room price)1000 JPY
  • Daily Internet/Wi-Fi fee0 JPY

The property

  • Non-smoking rooms/floorsYes
  • Number of floors6
  • Number of restaurants1
  • Number of rooms 47
  • Room voltage100
  • Most recent renovation2017

Reviews of KUMU Kanazawa by THE SHARE HOTELS from real guests

Provided by verified guests of Agoda
8.9
/
10
Cleanliness9.4
Facilities8.7
Location8.8
Service8.9
Value for money8.8
High score for Kanazawa
Rating
9+ Exceptional (68)
8-9 Excellent (18)
7-8 Very Good (17)
6-7 Good (4)
<6 Below Expectation (4)
Time of the year
Mar - May (21)
Jun - Aug (22)
Sep - Nov (25)
Dec - Feb (43)
All guests (303)
All room types
All languages

Show reviews that mention 

Showing 111 verified guest comments
12345
10.0
Exceptional
Rena from Israel
Group
Standard Japanese Style Room
Stayed 1 night in May 2019

Great place to stay”

We did not know what to expect and were pleasantly surprised by this amazing hotel. The design of the rooms and the common spaces is great, comfortable and we loved drinking tea together with our fellow travelers from all around the world. The staff are so welcoming, efficient and ready to help. Location is good too, we walked everywhere.

Reviewed May 26, 2019

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10.0
Exceptional
Yingpei from Japan
Group
Japanese-Style Superior Room
Stayed 1 night in September 2020

Fantastic ”

I felt so comfortable when I visited KUMU. The staffs are so friendly and I do so love the interior design of KUMU. btw, Dyson dryer can also be borrowed (but it is limited). I would like to visit KUMU again during winter and want to try the okashi in the KUMU caffee.

Reviewed September 06, 2020

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10.0
Exceptional
Darin from Japan
Family with young children
Superior Japanese Style Room
Stayed 4 nights in June 2020

Great location, wonderful staff, clean rooms”

We enjoyed our stay at Kumu. The location was excellent, the room was clean, and the staff was friendly. Thank you to the Kumu team for a wonderful stay!

Reviewed June 29, 2020

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9.6
Exceptional
Mindy from Singapore
Family with young children
Superior Japanese-Style Room
Stayed 2 nights in December 2019

Quaint & tasteful boutique hotel”

I chose this hotel for a recent family trip to Kanazawa, and my decision mas made largely due to the appeal of the website and the reasonable rates. True to what the website gallery promised, KUMU hotel indeed presented with tasteful decor, pleasant ambience and comfortable. The space in the tatami room was generous-loved the modern Japanese decor and the exquisite toiletries provided. But my personal favorite will be the cozy and zen tea lounge, ideal for some great me-time after a nice hot bath.

Reviewed December 20, 2019

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10.0
Exceptional
Tina from United States
Group
Quadruple Room with Loft
Stayed 2 nights in June 2019

Great Kanazawa hotel”

Huge loft room, perfect for teenagers (I had three with me), delicious breakfast, really cool design, helpful staff, and good location with bus stop just outside. Also has self-service laundry facilities and 24-hour tea and coffee. Can't go wrong with this place.

Reviewed August 24, 2019

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9.6
Exceptional
kevin from Japan
Couple
Standard Japanese-Style Room
Stayed 1 night in February 2020

Loved the hotel”

You will love his hotel if you enjoy architecture and are a minimalist. Great design. But that’s not all. Super comfortable, excellent breakfast worth every bit of 1200 yen, nice room with good bathroom and wonderful shower, excellent staff and very good location. And if you love this kind of architecture don’t miss the Suzuki Zen museum.

Reviewed February 17, 2020

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9.6
Exceptional
Michelle from China
Family with teens
Superior Japanese Style Room
Stayed 3 nights in February 2019

The Hotel gives you impression of cleanliness ”

The design of the hotel is simple but just right to those who are not fancy but wanted to travel in style. I booked a Japanese superior room for 2 adults and 2 big boys and everyone likes it. Bathroom is quite spacious. Hotel location is fine and close to Onicho Market that I highly recommend people to visit.

Reviewed February 08, 2019

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9.6
Exceptional
Emily from Australia
Family with young children
Quadruple Room with Loft
Stayed 3 nights in November 2019

Beautiful hotel”

Lovely rooms, excellent location. I would give breakfast a miss (not great or worth the money). Would definitely stay here again.

Reviewed November 28, 2019

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9.6
Exceptional
Chia-Ching from Taiwan
Group
Quadruple Room
Stayed 1 night in January 2019

Comfortable place with nice tea table and nice staff.”

Comfortable place with nice tea table and nice staff.

Reviewed January 25, 2019

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9.2
Exceptional
Magdalene from Singapore
Group
Japanese-Style Standard Room
Stayed 2 nights in November 2019

Exceptional”

Loved the aesthetic and design of this hotel!! Location was also good - there is a bus stop outside the hotel and it is within walking distance or 1 bus stop down to omicho market. Toilet was much bigger than expected so it was a pleasant surprise. Also loved the tea tables on the 3rd and 5th floor. Great for winding down after a day of sightseeing.

Reviewed November 07, 2019

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9.2
Exceptional
Wee from Singapore
Family with young children
Standard Quadruple Room
Stayed 1 night in December 2018

Good hotel at a good location”

The room is one of the best during my 10 days in Japan. Love the bathroom and toilet, spacious.

Reviewed February 10, 2019

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8.8
Excellent
Nancy from Australia
Family with young children
Japanese-Style Superior Room
Stayed 1 night in January 2019

Spacious, clean, nice vibe, new ”

The Tea Table on 5th floor was amazing!

Reviewed February 02, 2019

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8.0
Excellent
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Couple
Standard Japanese Style Room
Stayed 1 night in November 2018

room size is decent and modern and chic. The walls are very thin though and sound proof average ”

if you are a light sleeper, please try to request a room not facing main road. as walls are thin and i can hear the traffic lights sound in early evening.

Reviewed May 27, 2019

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6.8
Good
E from Hong Kong SAR, China
Couple
Standard Japanese Style Room
Stayed 2 nights in December 2019

Nothing more Nothing less”

Love the minimalist Japanese style room design but don't know why have traffic noise problem.

Reviewed December 19, 2019

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9.2
Exceptional
Yeo from Singapore
Solo traveler
Standard Japanese Style Room
Stayed 3 nights in April 2018

Recommended accomodation in Kanazawa”

Cosy, clean with contemporary post-industrial design tatami room. It's located 3 bus stops away from Kanazawa Station and is just opposite the bus stop when you alight. As Kanazawa is a very small town, travelling to the main attractions from the hotel is just less than 15 mins by bus. There's a cafe on L1, shared dining space (tea room) on L5 and laundry area & vending machines on L6. There's also convenience store within walking distance from the hotel.

Reviewed April 23, 2018

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10.0
Exceptional
dennis from United States
Family with teens
Standard Japanese Style Room
Stayed 1 night in March 2018

Exceptional”

Love our stay at Kumu! Location was great, short bus hop on JR bus ( free with JR rail pass ) from Kanazawa station. walking distance to tourist spots.Staff was professional and friendly,. Facility was contemporary,. With lavender scent in the air ,you feel relaxed In the facility. The room was spacious with tatami seating area , a joy to relax with family ! Decor was modern , very pleasant! The large communal tea room was a treat!

Reviewed March 20, 2018

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9.6
Exceptional
Keith from Canada
Family with young children
Superior Japanese Style Room
Stayed 1 night in April 2018

Comfortable and centrally located”

The entire experience at Share Hotels Kumar was pleasant, from the engaging and helpful reception (complete with complimentary beer for the adults and juice for the kids), to the traditionally styled yet very new room set up and amenities. Fantastic sushi restaurant recommendation from the front desk as well. Only downside was that it was a very busy street and front-facing rooms (we were on the 4th floor) definitely get some noise pollution. Not terrible, but noticeable certainly...dies down later in the evening. A couple blocks from Kenroku-en park in one direction and from a pleasant little stream and shops in the other.

Reviewed April 03, 2018

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8.4
Excellent
Becky from Indonesia
Family with teens
Junior Suite room
Stayed 2 nights in December 2018

Modern Japanese Hotel ”

I stay in this hotel for 2 nights, and we love it! We stay in the Junior Suites, very suitable for 4 people staying in one room. It was spacious, very clean, and the hotel is very artsy, I might say. From 3rd to 6th floor, they provide communal area, once you get out from the elevator you’ll find a very nice area where you can get together to have some cups of tea. Locationwise is also good, you can just walk to some attractions of the city, like Omicho Market, Kazanawa Castle and also many famous parks there. Overall we’re so happy and satisfied during our stay. We would really recommend this hotel and If we ever come back to Kanazawa, for sure we’re going to come back and stay in this hotel.

Reviewed December 28, 2018

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9.2
Exceptional
Linawaty from Indonesia
Family with young children
Standard Japanese Style Room
Stayed 2 nights in December 2017

Could be an excellent experience..”

We really love this hotel with its Japanese Zen ambience, and 4 beds which accommodate our family very well. All is good except that this hotel has a strict policy of early check out at 10 am, and the staff is not flexible to give us an extension of check out even at 11 am. Then on check out day, we have passed all our keys to reception to check out, however we are still hanging out at the tea room area on 5th floor to have breakfast, and one of the staff was unhappily saying to us, you need to hurry, it is now check out time. This gesture of your staff is really unacceptable, and quite rude. Hopefully you can train your staff to be more hospitable. We have basically do our best by adhering to your policy to check out at 10 am, but no need to rush us to leave the building. Your property should earns a 5* rating but because of this, you are just a 4* rating for us.

Reviewed January 03, 2018

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8.8
Excellent
Elena from Singapore
Family with teens
Quadruple Room
Stayed 1 night in November 2018

Fantastic”

We checked in smoothly & needed help with getting tickets to visit Shirakawa-go. The gentleman at the front counter assisted us promptly with efficient English. Friendly staff! Wld recommend it to friends & family who wld visit Kanazawa

Reviewed November 22, 2018

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