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Exterior view, the square hotel Yokohama Minatomirai in Yokohama
Economy Double Non-Smoking - Guestroom, the square hotel Yokohama Minatomirai in Yokohama
a city street with tall buildings and tall buildings, the square hotel Yokohama Minatomirai in Yokohama
Lobby, the square hotel Yokohama Minatomirai in Yokohama
Fitness center, the square hotel Yokohama Minatomirai in Yokohama
Fitness center, the square hotel Yokohama Minatomirai in Yokohama
a white skateboard sitting on top of a carpet, the square hotel Yokohama Minatomirai in Yokohama

Removed from saved list

8.6

Excellent

4,070 reviews

4,070 reviews

Housekeeping7
View6
Breakfast2
See map

8.4

Excellent

Location rating score

Excellent location - 1.49 kilometers from city center
Parking
Available
Popular landmarks
Yokohama Minato Mirai 21 540 m
Yokohama Landmark Tower 960 m
Cup Noodles Museum Yokohama 1.0 km
Yokohama Red Brick Warehouse 1.5 km
Osanbashi Yokohama International Passenger Terminal 1.9 km
Yamashita Park 2.5 km
Yokohama Chinatown 2.6 km
Shin-Yokohama Ramen Museum 5.5 km
Yokohama Hakkeijima Sea Paradise 14.1 km
Nearby landmarks
Takashima Chuo Park 220 m
sleep 330 m
Yokohama Anpanman Children's Museum 350 m
Takashimasuisaisen Park 370 m
Pacifico Yokohama Rinko Park 430 m
Portside Park 480 m
Kanagawa Shinbun Fireworks 490 m
Minatomirai Bridge 530 m
Yokohama Kaikosai 540 m
Yokohama Minato Mirai 21 540 m
Newly built in 2021

the square hotel Yokohama Minatomirai

6-3-4 Minatomirai, Nishi-ku, Yokohama, Yokohama, Japan, 220-0012 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Yokohama part of Yokohama, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Yokohama Chinatown. Rated with 3 stars, this high-quality property provides guests with access to massage and fitness center on-site.

Highlights

570 meters to public transportation

Front desk [24-hour]

Excellent room comfort & quality

Newly built

530 meters to Yokohama Minato Mirai 21

Hygiene Plus

Wellness

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Car park

Free Wi-Fi in all rooms!

Front desk [24-hour]

Luggage storage

Fitness center

Laundry service

Restaurants

Wi-Fi in public areas

This property is in high demand!

64 travelers have booked today.

Value for money8.3
Location rating8.4
Nearest airportHaneda Airport (HND)
Distance to airport16.4 km

Rooms available at the square hotel Yokohama Minatomirai

Economy Double Non-Smoking
...
  • Room size: 19 m²/205 ft²
  • Non-smoking
  • 1 double bed
Enter dates to see prices
Room
...
  • Room size: 19 m²/205 ft²
  • Non-smoking
  • 1 double bed
Enter dates to see prices
Economy Double Room
...
  • Room size: 19 m²/205 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Single Room
...
  • Room size: 19 m²/205 ft²
  • Non-smoking
Enter dates to see prices
Room
...
  • Room size: 19 m²/205 ft²
  • Non-smoking
Enter dates to see prices
Superior Twin Room - Non-Smoking
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Deluxe Triple Room - Non-Smoking
...
  • Room size: 30 m²/323 ft²
  • Non-smoking
  • 3 single beds
Enter dates to see prices
Twin Room
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
Enter dates to see prices
Deluxe Double Room - Non-Smoking
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 1 queen bed
Enter dates to see prices
Double Room
...
  • Room size: 20 m²/215 ft²
  • Non-smoking
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at the square hotel Yokohama Minatomirai?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to the square hotel Yokohama Minatomirai?

For those who wish to drive their own cars, the square hotel Yokohama Minatomirai has a car park right on site for maximum convenience. Parking is available for a fee of 1600 JPY per day. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Yokohama with private transportation, the hotel can arrange taxi service.

Is breakfast offered at the square hotel Yokohama Minatomirai?

Wake up to a great buffet breakfast at the square hotel Yokohama Minatomirai. There's an additional charge of 2000 JPY for adults and 1000 JPY for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at the square hotel Yokohama Minatomirai?

The square hotel Yokohama Minatomirai features an on-site restaurant for your dining convenience.

What is the smoking policy at the square hotel Yokohama Minatomirai?

The square hotel Yokohama Minatomirai does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to the square hotel Yokohama Minatomirai?

The closest train, metro, or bus station to the square hotel Yokohama Minatomirai is Shin Takashima Train Station, 540 m away.

What restaurants are nearby the square hotel Yokohama Minatomirai?

The square hotel Yokohama Minatomirai’s neighborhood is Yokohama which includes popular restaurants such as Yoshimuraya, bills and Hungry Tiger.

What popular shopping places are close to the square hotel Yokohama Minatomirai?

The square hotel Yokohama Minatomirai is located in Yokohama area which features shopping places such as Yokohama Motomachi Shopping Street, Yokohama World Porters and MARK IS Minatomirai.

What are popular attractions near the square hotel Yokohama Minatomirai?

The square hotel Yokohama Minatomirai’s location in the Yokohama neighborhood makes it close to famous attractions including Yokohama Chinatown, Yokohama Red Brick Warehouse and Yokohama Minato Mirai 21.

What popular natural sightseeing spots are close to the square hotel Yokohama Minatomirai?

The square hotel Yokohama Minatomirai’s nearby natural sights include sleep, Tokyo Strawberry Park and Yokohama Pool Center located in the same Yokohama area.

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Explore the neighborhood

What people love about the square hotel Yokohama Minatomirai

  • 9.2

    Exceptional
    Cleanliness

    "Clean and good space."

    Ayumi

    |

    November 26, 2022

  • 10

    Exceptional
    Cleanliness

    "The room is clean, large and beautiful."

    Emilie

    |

    November 16, 2022

  • 10

    Exceptional
    Location

    "Nice facility that is close to the convention center and grocery store."

    Krystel

    |

    January 19, 2023

Property ranking|Compared to 413 Yokohama properties
See all rankings
Cleanliness score
9/10
Cheapest price score
Value for money score
8.3/10
Couples review score
8.6/10
Better than
95
%
of Yokohama properties
Better than
90
%
of Yokohama properties
Better than
89
%
of Yokohama properties
Better than
88
%
of Yokohama properties
Overall rating:

8.6

Excellent
4,070 reviews
Cleanliness
9.0
Facilities
8.4
Location
8.4
Read all reviews >
What travelers say they love:
Good accommodations to stay at Yokohama.
Hirokazu from Japan
Couple
More about the square hotel Yokohama Minatomirai

More about the square hotel Yokohama Minatomirai

the square hotel Yokohama Minatomirai

Enjoy all that Yokohama has with a stay at the square hotel Yokohama Minatomirai, with its convenient location close to the city center. The hotel offers easy access to the city's must-see destinations.
All offerings provided by the square hotel Yokohama Minatomirai help to ensure a pleasant stay for all travelers. Free internet access provided within the hotel keeps you connected throughout your stay. Exploring Yokohama is made even more convenient with the taxi services available at the hotel. For those driving their own car, parking is available for guests.
Always get the assistance you need with front desk services including luggage storage. For longer stays or whenever you need it, the laundromat and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like daily housekeeping let you get the most out of your time at the square hotel Yokohama Minatomirai. All your minor, last-minute needs can be taken care of by the convenience stores without having to go anywhere.
For health reasons, smoking is not permitted anywhere inside the hotel. For guests who would like to smoke, the designated smoking areas are available.
A range of amenities is offered in guestrooms at the square hotel Yokohama Minatomirai. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service, blackout curtains and air conditioning. Don't worry about being thirsty as a refrigerator is provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries and towels available in some guest bathrooms.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at the square hotel Yokohama Minatomirai. At any time of the day or night, you can serve yourself a snack at the hotel's vending machines.
A day in will be as fun as a day out with ranges of recreational activities offered at the square hotel Yokohama Minatomirai. A relaxing end to every day is possible with a visit to the massage, located right in the hotel. Burn off you vacation calories with a quick visit to the hotel's fitness facility. Challenge your travel group members or other guests to competitive fun, with the hotel's yoga room.


Around the property

Don't spend all your time inside while in Yokohama! Be sure to visit Yokohama Red Brick Warehouse located 1.4 km away, an item on every checklist of those who travel to Yokohama. A great museum trip can be had at Cup Noodles Museum Yokohama located 1.0 km away, with local art that provides a sense of the region.


Reasons to stay here

Find rooms here that are cheaper than 90% of all other options in the city.
Compared to other accommodations in Yokohama, facilities here are rated higher than 92% of them.
Guests who stayed here found it to be neat and tidy, scoring it above 94% of other accommodations in the city.

Show less

Amenities and facilities

Excellent
Facilities

8.4

Languages spoken
  • English
  • Japanese
Internet access
  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Massage
  • Yoga room
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Restaurants
  • Vending machine
Services and conveniences
  • Convenience store
  • Daily housekeeping
  • Elevator
  • Grooming service
  • Heating in public area
  • Invoice provided
  • Laundromat
  • Laundry service
  • Luggage storage
  • Smoke-free property
  • Smoking area
Access
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Car park [charges apply]
  • Car park [on-site]
  • Taxi service
Available in all rooms
  • Air conditioning
  • Free bottled water
  • Hair dryer
  • Non-smoking
  • Towels

Location

6-3-4 Minatomirai, Nishi-ku, Yokohama, Yokohama, Japan, 220-0012
Excellent
Location

8.4

Airports
  • Haneda Airport (HND)
    16.4 km
  • Narita International Airport (NRT)
    76.8 km
Public transportation
  • Shin Takashima Train Station
    550 m
  • Minatomirai Subway Station
    590 m
Hospital or clinic
  • Yokohamadaiichi Hospital
    930 m
Shopping
  • Yokohama Motomachi Shopping Street
    2.9 km
Convenience store
  • On-site
Cash withdrawal
  • ATM
    540 m

What's nearby

Popular landmarks
  • Yokohama Minato Mirai 21
    540 m
  • Yokohama Landmark Tower
    960 m
  • Cup Noodles Museum Yokohama
    1.0 km
  • Yokohama Red Brick Warehouse
    1.5 km
  • Osanbashi Yokohama International Passenger Terminal
    1.9 km
  • Yamashita Park
    2.5 km
  • Yokohama Chinatown
    2.6 km
  • Shin-Yokohama Ramen Museum
    5.5 km
  • Yokohama Hakkeijima Sea Paradise
    14.1 km
Nearby landmarks
  • Takashima Chuo Park
    220 m
  • sleep
    330 m
  • Yokohama Anpanman Children's Museum
    350 m
  • Takashimasuisaisen Park
    370 m
  • Pacifico Yokohama Rinko Park
    430 m
  • Portside Park
    480 m
  • Kanagawa Shinbun Fireworks
    490 m
  • Minatomirai Bridge
    530 m
  • Yokohama Kaikosai
    540 m
  • Yokohama Minato Mirai 21
    540 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-in until02:00
  • Check-out until11:00
Extras
  • Breakfast charge (unless included in room price)2000 JPY
  • Daily Internet/Wi-Fi fee0 JPY
The property
  • Non-smoking rooms/floorsyes
  • Number of floors20
  • Number of restaurants1
  • Number of rooms 232
  • Room voltage100
  • Year property opened2021
Parking
  • Daily parking fee1600 JPY

Reviews of the square hotel Yokohama Minatomirai from real guests

Provided by verified guests of Agoda
8.4
/
10
Cleanliness9.0
Facilities8.4
Location8.4
Service8.5
Value for money8.3
High score for Yokohama
Rating
9+ Exceptional (186)
8-9 Excellent (73)
7-8 Very Good (84)
6-7 Good (27)
<6 Below Expectation (50)
Time of the year
Mar - May (104)
Jun - Aug (108)
Sep - Nov (117)
Dec - Feb (91)
All guests (1,139)
All room types
All languages
Showing 420 verified guest comments
12345
10.0
Exceptional
Boro from Mongolia
Couple
Superior Double Room - Non-Smoking
Stayed 1 night in May 2022

Beautiful view, huge room”

The room was very clean and spacious with very nice view. Nice huge bath it was worth the money. will recommend it. bit far but just next to sea and the distance was never problem. and next to hotel there was huge park to chill for picnic with very nice view.

Reviewed May 28, 2022

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Thank you very much for staying at The Square Hotel Yokohama Minatomirai. I am glad that you were able to spend a comfortable time at the time of your stay. We are also very honored to receive compliments on the views, location and facilities from the guest rooms. We will continue to work hard every day to satisfy our customers. If you come nearby, please stop by the hotel. Thank you very much for your submission in your busy schedule. We sincerely look forward to seeing you again. Reception: Kawano Shiori

Responded June 01, 2022
the square hotel Yokohama Minatomirai
10.0
Exceptional
Psyche from Japan
Group
Superior Twin Room - Non-Smoking
Stayed 1 night in April 2022

Exceptional”

It’s good that the front lobby is in the highest flr.

Reviewed April 20, 2022

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Thank you very much for staying at The Square Hotel Yokohama Minato Mirai. We are glad to hear that you satisfied your stay at the hotel. We are also honored to receive high praise. We will continue to devote ourselves every day so that our customers can be satisfied. If you come near here again, please stop by the hotel. Thank you very much for posting while you are busy this time. We sincerely look forward to your visit again. Reception: Shiori Kawano

Responded May 10, 2022
the square hotel Yokohama Minatomirai
10.0
Exceptional
Juanita from Japan
Group
Superior Twin Room - Non-Smoking
Stayed 1 night in May 2022

Exceptional”

perfect for getaways😊

Reviewed May 18, 2022

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Thank you very much for staying at The Square Hotel Yokohama Minatomirai. At the time of your stay, we are very honored that you seem to be satisfied. We will continue to work hard every day to satisfy our customers. If you come nearby, please stop by the hotel. Once again, thank you very much for posting while you are busy. We sincerely look forward to seeing you again. Reception: Shiori Kawano

Responded May 26, 2022
the square hotel Yokohama Minatomirai
8.0
Excellent
Daren from Japan
Business traveler
Deluxe Double Room - Non-Smoking
Stayed 1 night in May 2022

Clean and reasonably priced”

Stayed here for a short business trip. New hotel with very clean facilities and relatively large rooms when compared to other hotels in this category. Don't expect any services. This is a simple, business hotel. It's got the basics you need and nothing more. Only real down side is that parking is NOT a set fee. If you come and go throughout the day, you will pay significantly higher parking fees.

Reviewed May 20, 2022

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Thank you very much for staying at The Square Hotel Yokohama Minatomirai. It is a great honor to receive compliments about the facility. However, we are very sorry that the parking fee did not meet your request. We will continue to work hard every day to satisfy our customers. If you come nearby, please stop by the hotel. Once again, thank you very much for posting while you are busy. We sincerely look forward to seeing you again. Reception : Shiori Kawano

Responded May 26, 2022
the square hotel Yokohama Minatomirai
7.6
Very good
Satsuki from Japan
Couple
Superior Double Room - Non-Smoking
Stayed 2 nights in May 2022

Reasonable with nice view and good facilities ”

I like nice and cozy gym and convenience store +super market next door. Only one shame was cleanness. This should be quite new hotel but some scales on the bath tab and sink. Even pink mold there too. Hope this will be improved next time our visiting.

Reviewed May 15, 2022

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Thank you very much for using The Square Hotel Yokohama Minatomirai. We apologize for making you feel uncomfortable about the cleanliness of your room. Next time we will try harder to make you comfortable. I hope you will come again. Thank you for your review. The Square Hotel Yokohama Minatomirai Reception Matsuzawa

Responded May 16, 2022
the square hotel Yokohama Minatomirai
8.0
Excellent
Tatee from Japan
Couple
Superior Double Room - Non-Smoking
Stayed 1 night in May 2022

Good hotel but far from station ”

Beautiful lobby, good view but too far from station, nothing around

Reviewed May 15, 2022

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Thank you very much for using The Square Hotel Yokohama Minatomirai. We apologize for the inconvenience caused because our hotel is far from the station. We will continue to strive to make our guests from afar feel at home. Thank you for your review. I hope you will come again. The Square Hotel Yokohama Minatomirai Reception Matsuzawa

Responded May 16, 2022
the square hotel Yokohama Minatomirai
6.8
Good
Michael from United States
Couple
Superior Double Room - Non-Smoking
Stayed 1 night in March 2022

To far away from anything.”

Restaurant expensive with limited options. Should have stayed near the queens square. This is not near the queens square 15 min walk. Room was nice. View was nice. That is about all positive. Breakfast was 20 per person.

Reviewed March 21, 2022

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Thank you for staying at The Square Hotel Yokohama Minato Mirai. We apologize for not being able to meet your expectations regarding the hotel's location and restaurant rates. Thank you for taking the time to write this review. We look forward to welcoming you again. The Square Hotel Yokohama Minato Mirai  Reception Takeda

Responded March 30, 2022
the square hotel Yokohama Minatomirai
6.0
Peter from Japan
Couple
Superior Double Room - Non-Smoking
Stayed 1 night in January 2022

Fairly decent view with nice barthrooms”

Rather expensive for the location, however, rooms are clean with nice bathrooms and fairly decent views of Yokohama. Hotel only has paid parking available.

Reviewed January 24, 2022

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Thank you very much for staying at The Square Hotel Yokohama Minato Mirai. We also appreciate your review. All of us at the hotel are very encouraged by your kind words. We are very happy to hear that you had a pleasant stay.We will do our best to satisfy you even more in the future. We look forward to welcoming you again. Reception Nomoto

Responded January 26, 2022
the square hotel Yokohama Minatomirai
5.6
Imelda from Japan
Family with teens
Superior Double Room - Non-Smoking
Stayed 1 night in April 2022

Above average”

The staff is not nice and not friendly

Reviewed April 23, 2022

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Thank you for staying at the square hotel Yokohama Minatomirai and noting your valuable comments. We are so soory that we cannot provide you our good service. We take your words seriously and improve our services. Reception: Masuda

Responded May 10, 2022
the square hotel Yokohama Minatomirai
10.0
Exceptional
Krystel from Japan
Solo traveler
Economy Double Non-Smoking
Stayed 2 nights in October 2022

Exceptional”

Nice facility that is close to the convention center and grocery store.

Reviewed January 20, 2023

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8.4
Excellent
CHUNPONG from Hong Kong SAR, China
Couple
Superior Double Room - Non-Smoking
Stayed 4 nights in January 2023

Excellent”

Ok supermarket is really cheap and late close!! Buffet Breakfast so so

Reviewed January 16, 2023

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9.6
Exceptional
Eri from United States
Family with teens
Superior Twin Room - Non-Smoking
Stayed 3 nights in January 2023

Exceptional”

the hotel is located in minato mirai which is perfect spot for vacation. close to JR, Minato Mirai Line and museums. the view at night from the room was perfect since you can see the bridge and lighted ferriswheel. just a perfect hotel to enjoy yokohama and minato mirai!

Reviewed January 14, 2023

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9.2
Exceptional
Yuk from Hong Kong SAR, China
Couple
Superior Double Room - Non-Smoking
Stayed 1 night in January 2023

So much better than expected”

First of all, I do not suggest going to Yokohama as there is not much place to go to. This hotel is located next to an OK store (Japanese low price supermarket), 711 and 100 Yen store, could go there for a walk and there are a lot to buy. For the hotel room, it is quite clean and the room is larger than I expected. The bed and the bathroom are comfy. The hotel room has sea-view even with its cheapest hotel room. There is no free parking, spend around 1900 yen parking for the night.

Reviewed January 11, 2023

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8.8
Excellent
Josephine from Singapore
Family with teens
Superior Twin Room - Non-Smoking
Stayed 1 night in December 2022

Staff service lacking a bit ”

The location and rooms are good. The hotel seems to be located at an office area, hence, not many food options around. But can walk to Sogo which is about 20 mins walk away. The room has no black out curtains but a nice view of the ferries wheel. The car park charges for hotel guest is ¥1,600 which is quite expensive. Be sure to validate your carpark coupon with the staff at check in. Otherwise, you will get a rude shock as our parking fees for 17-18 hrs was ¥10680. Here is where I think the staff service is lacking. Even when I asked about parking, she didn’t tell me about the need to validate carpark ticket, also didn’t inform me that I can get amenity and coffee at a corner after I checked in. In the morning when I had to ran back to see if I have to validate my parking coupon, there was no staff to mann the reception. So if you don’t need good service and looking for value for money accommodations, go for this hotel.

Reviewed December 17, 2022

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8.0
Excellent
Chow from Hong Kong SAR, China
Couple
Deluxe Triple Room - Non-Smoking
Stayed 1 night in December 2022

Good”

Good location

Reviewed December 14, 2022

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9.2
Exceptional
Ayumi from Canada
Business traveler
Superior Twin Room
Stayed 1 night in November 2022

I love it.”

Clean and good space.

Reviewed November 26, 2022

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10.0
Exceptional
Emilie from Japan
Business traveler
Superior Double Room - Non-Smoking
Stayed 3 nights in October 2022

Exceptional”

Stayed here for the second time for a conference at Pacifico Yokohama. The room is clean, large and beautiful. Very nice bath, and many hygiene and bathing products were provided. Close to Yokohama and other stations, as well as stores and restaurants.

Reviewed November 17, 2022

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9.6
Exceptional
Puay from Singapore
Family with young children
Superior Double Room - Non-Smoking
Stayed 2 nights in November 2022

Highly recommended!”

Big room compare to those hotels at Tokyo. Clean and modern hotel with nice breakfast. A little distance away from metro stations but very near Apanman Museum. Bus stop 5mins away that can bring you to other attractions such as cup noodles museum and gundam factory

Reviewed November 14, 2022

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10.0
Exceptional
Hirokazu from Japan
Couple
Superior Double Room - Non-Smoking
Stayed 1 night in November 2022

Good accommodations to stay at Yokohama.”

Good accommodations to stay at Yokohama.

Reviewed November 11, 2022

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4.4
Maricar from Japan
Family with young children
Superior Twin Room - Non-Smoking
Stayed 1 night in October 2022

Disappointing Hotel”

This was our experience in this hotel. First when we checked in, they charged us for additional cost telling us the price was only for 1 adult even though I booked for 2 adults and 2 children under age 5. We love to have a staycation as a family and this was been our tradition ever since. 2nd I requested for a higher floor and they gave us a room in 7th floor as the rooms are already fully booked. I requested ahead of time so they can reserve us a good room in a higher floor. 3rd, they don't have enough parking space for their guests. We called the front desk to ask if there's another parking space that's available as we were already waiting for 30 minutes outside the parking but they dont even bother to talk or reply to us or just apologize for the inconvenience.. 4th, my husband ask the front desk until what time the restaurant in the morning will be open. They answered that it's fully booked and we can't eat if we don't have a coupon, we should have included the breakfast when we booked a room. But we still went to the restaurant in the morning and accomodated us. There is not so much variety of food and I can say its not worth the price. The room was enough for family of 4 and the view was nice and near to our target location the next day so its convenient as per location. The toilet and bath were separate, the bath's door still has water stains and not cleaned well. They don't have amenities for children. Overall the experience was not good at all and we are very disappointed.

Reviewed October 10, 2022

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