The Westin New York at Times Square
The Westin New York at Times Square
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7.6
Very good

"A very nice hotel, closes to shopping & food"

Wahyu D.

|

January 13, 2017

Guestroom The Westin New York at Times Square
Guestroom
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Lobby The Westin New York at Times Square
Lobby
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Interior view The Westin New York at Times Square
Interior view
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Interior view The Westin New York at Times Square
Interior view
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See map The Westin New York at Times Square
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Exceptional
Location
9.4
See all 50 photos The Westin New York at Times Square
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The Westin New York at Times Square

Exceptional location
- Inside city center
- What's nearby?
Excellent
From 82 reviewsSee what guests said
8.2
/
10
Excellent room comfort and quality
8.5
Recommended by 92% of guests
Value for money7.6
Location rating9.4
Nearest airportLaGuardia Airport (LGA)
Distance to airport10.0 km
  • 90 meters to public transportation

  • Located in heart of New York (NY)

  • Air conditioning

  • Room service [24-hour]

Room choices
8.5
Excellent
Room comfort & quality
This property is in high demand!Last booked 6 hours ago
One-Bedroom Suite
One-Bedroom Suite
...
  • Room size: 37 m²/398 ft²
  • 1 super king bed and 1 sofa...
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Deluxe Double Room with Two Double Beds
Deluxe Double Room with Two Double Beds
...
  • Room size: 32 m²/344 ft²
  • 2 double beds
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Family Grand Deluxe Room with Two Queen Beds
Family Grand Deluxe Room with Two Queen Beds
...
  • Room size: 37 m²/398 ft²
  • 2 king beds
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Premium Double Room with Two Double Beds
Premium Double Room with Two Double Beds
...
  • Room size: 32 m²/344 ft²
  • 2 double beds
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Traditional King Room
Traditional King Room
...
  • Room size: 32 m²/344 ft²
  • 1 super king bed
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Premium King Room
Premium King Room
...
  • Room size: 32 m²/344 ft²
  • 1 super king bed
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1 Bedroom
1 Bedroom
...
  • Room size: 20 m²/215 ft²
  • Non-smoking
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Junior Suite
Junior Suite
...
  • Room size: 40 m²/431 ft²
  • 1 king bed and 1 sofa bed
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Deluxe Corner King Room
Deluxe Corner King Room
...
  • Room size: 32 m²/344 ft²
  • 1 super king bed
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Premium Deluxe Suite
Premium Deluxe Suite
...
  • Room size: 37 m²/398 ft²
  • 1 super king bed and 1 sofa...
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What people love about the property

  • 9.6
    Exceptional

    "Good location, comfortable large beds, polite staff"

    Jae K.

    |

    February 15, 2016

  • 7.3
    Very good

    "The location was great and the room was nice and convenient."

    Jeehye

    |

    February 14, 2016

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More about The Westin New York at Times Square

More about The Westin New York at Times Square

8.0
Very good

"The hotel is also very nice and the room is very comfortable..."

Yopita

|

May 23, 2016

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

American cuisine
American cuisine
Don Shula's Resturant
30 m American, Gluten Free, Steakhouse
Gourmet New York
50 m American
Shake Shack Theater District
80 m American, Fast food
Italian cuisine
Italian cuisine
Mama's Pizza
130 m Italian, Pizza
Il Forno
140 m Italian, Pizza
Don Giovanni
230 m Italian, Pizza
Bar
Bar
Blue Ruin Bar
270 m Bar, Pub
St. Cloud
330 m Bar
The Mean Fiddler
330 m Bar, Irish, Pub

What they offer

10.0
Exceptional

"This hotel is awesome"

Mohammed

|

July 23, 2016

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (82)Booking.com Reviews (1344)
8.2
/
10
Cleanliness8.5
Facilities7.7
Location9.4
Room comfort and quality8.5
Service7.6
Value for money7.6
Provided by verified guests of Agoda
All languages
All guests (82)
All room types
Showing 42 verified guest comments
123
8.4
Excellent
DANNI from China
Solo traveler
Traditional King Room
Stayed 5 nights in September 2018
Great Location!”
Very great location, just besides the times square, you can walk to the 5th AVE in five minutes, many famous resturant around and subway station at the undergroud floor
Reviewed November 29, 2018
2.8
Jules
Business traveler
Stayed 4 nights in October 2018
Acceptable”
Spend most of my business trip at reception, I booked two traditional standard corner rooms, both rooms were filthy after paying over $3,350 for 4 nights. I complained and I was asked to go back into the room and show and watch the cleaner clean it. Having just arrived from a 12 hour flight at 11: pm. The cleaner did apologies and told me the room had not be cleaned and was missing towels etc. She could have spend a year cleaning the room and that would not have made a difference. it was full a grime, with masking tape which was half ripped off on the edges of the horrid carpet. This hotel should not have a sign of the name Westin on its door. This was more like a low end motel. I would not even give it a two star rating. The door men were the only welcoming part of the trip.
Reviewed November 06, 2018
9.6
Exceptional
Betsy from United States
Group
Stayed 1 night in October 2018
Exceptional”
It would have been helpful if the Daily Destination Fee was explained st Check In instead of Check Out.
Reviewed October 13, 2018
8.8
Excellent
tazim from Canada
Couple
Stayed 3 nights in September 2018
Not a bad experience but wouldnt stay again..”
The location is great as it's walkadistance to many attractions but that being said, staying in a hotel in the middle of Times Square is so so loud. All day, everyday you hear constant traffic and sirens, it was difficult to sleep, and that was with us bring on the 33rd floor. Staff was also a bit inattentive, not answering front desk calls or transfering calls for requests. Plus the rooms are outdated and not like the Westins we are used to.
Reviewed September 19, 2018
6.8
Good
Adla from United Arab Emirates
Group
Traditional King Room
Stayed 6 nights in February 2018
Good”
The location of the hotel is good, most attraction areas in time square near you, stuff in the reception are friendly and helpful full, the room service is very slow, the house keeping wasn't very clean, also they took along time to answer calls and pickup the luggages. The hotel lobby has nice internal design, near restaurants and there is a movie theater next door.
Reviewed March 05, 2018
5.6
Hilda from Indonesia
Family with young children
Stayed 7 nights in December 2017
Good Location but with VERY BAD service ”
The worst service among all SPG properties, ranging from front desk to manager especially on how to handle a complain. Highly disappointed.
Reviewed December 28, 2017
6.8
Good
TSUI-LING from United Kingdom
Business traveler
Stayed 7 nights in November 2017
If it wasn’t for business, I will stay somewhere else. Very noisy as it’s lolaction. ”
The room wasn’t set up properly for two people as we booked. It was set up for 1 person and we booked to stay for 7 nights. I feedback to the room services team that there wasn’t any room service menu. After 3 days we finally see the menu. Don’t expect cleaner will clean the floor. I had some leaquid dropped on the floor and through out our stay, it never got cleaned. I stayed in different Westin hotels, this one the bed was old and you can tell it’s got shapes from the bed surfac. The breakfast is very good. We had our breakfast there every morning. Really recommended. The waiting area near check in desk was well designed and nice to sit there before/after checking in. The area is extremely noisey, due to the bad NYC traffic. At any time any point you will hear the honking and ambulance got stuck due to the bad traffic. Just imagin the noises 24/7.... If it wasn’t for business, I won’t stay there.
Reviewed December 03, 2017
6.8
Good
EUNJEE from South Korea
Business traveler
Stayed 4 nights in February 2017
Staff soso”
Nice view, great location but staffs weren't that nice. They unlocked the door so easily without listening carefully. Charging $9 to hot meal isnt fair since there's not much for hot meals.
Reviewed February 13, 2017
7.6
Very good
Wahyu from Indonesia
Couple
Stayed 2 nights in June 2016
Good Location”
A very nice hotel, closes to shopping & food
Reviewed January 13, 2017
3.2
Michael from United States
Couple
Stayed 3 nights in January 2017
Run down”
Upgraded king had a bathroom door didn't fully close and a couple of flying insects as roommates
Reviewed January 06, 2017
6.8
Good
Ramani from Singapore
Family with teens
Stayed 3 nights in December 2016
Mixed Blessings ”
Front Desk Staff could have been better
Reviewed December 26, 2016
8.8
Excellent
VISWANATHAN from India
Couple
Stayed 2 nights in December 2016
Good place if you want to go around the NY areas.”
Good staff. Courtesy in abundance.
Reviewed December 25, 2016
6.4
Good
GERMAINE from Singapore
Business traveler
Stayed 8 nights in October 2016
Poor service attitude”
Poor service- from check in (unfriendly) to housekeeper where they never refill all your toiletries (certain items) every day !!! Had to keep calling them for a refill and the night staff may not understand English all the time!
Reviewed October 23, 2016
7.6
Very good
Peter from United States
Business traveler
Stayed 3 nights in July 2016
Solidly good and could be better”
Although Times Square is super busy, there's no more central location in New York. This is a very convenient place to stay. The hotel has strong assets - new building, reasonably sized rooms, great Westin beds. Staff was reasonably friendly, too. A little extra attention would move this hotel from satisfactory/good to very good: - curtains that are really opaque - less boring room decor - real milk for the in-room coffee, not tiny packets of powered non-dairy "creamer" - and of course more reasonable prices.
Reviewed July 24, 2016
10.0
Exceptional
Mohammed from Saudi Arabia
Family with young children
Stayed 2 nights in July 2016
Great”
This hotel is awesome
Reviewed July 23, 2016
7.6
Very good
Lei from China
Couple
Stayed 4 nights in July 2016
Good location, adequate service, out-of-dated facilities”
Very good location in Times Square. We basically walked to those nearby restaurants, theaters, the department stores on 5th Ave and even Central Park. - This will be the only reason that I stay there again. The facilities are kind of old. You need to ask for almost everything - not sure if this is a US thing. The staff is generally fine but sometimes we feel they're looking for tips too obviously rather than making you happy there.
Reviewed July 12, 2016
8.0
Excellent
Yopita from Indonesia
Solo traveler
Stayed 5 nights in May 2016
Heart of the City”
My mother and I had a good time staying at Westin Times Sq. primarily because of the location. It is located between 43rd St and 8th Avenue, so it is not quite smack dab in the middle of the loud noise along Broadway. There is a nice deli across from the hotel, and a few steps up the street there is a quaint little pizzeria that serves really good food at reasonable prices. It is called Bella Vita. Highly recommended. The hotel is also very nice and the room is very comfortable. But the wifi rate is quite expensive, $19.95 per night for high speed. And there isn't much of a view from the regular rooms. Once, the housekeeping skipped our room even after we called to make sure they know we are leaving the room after noon time. So after a long day we came back to unmade beds and full waste baskets. We had to call the front desk twice to get the housekeeping staff service our room at 9 p.m. which is kind of annoying because we were already very tired. I also ordered a package from Amazon, which arrived a bit later than expected, but the FedEx staff seemed annoyed when they had to help me, and the front desk staff didn't seem to care. In short, if the package isn't there they aren't going to help you track it, either. Which is fair, and fine, but still rather disappointing. Other than that, we had a pleasant stay and everything else was good and proper.
Reviewed May 23, 2016
9.2
Exceptional
Elaine from Malaysia
Family with teens
Stayed 3 nights in May 2016
Great place to stay”
Near to everything to see
Reviewed May 09, 2016
8.7
Excellent
Lorraine from United States
Business traveler
Stayed 1 night in March 2016
Great stay”
Service, location, room cleanlinesd
Great stay
Reviewed March 16, 2016
8.3
Excellent
JESDA from Thailand
Business traveler
Stayed 1 night in February 2016
Great location in Time Square ”
Location, Comfort, Clean
Convenient location for walking to Time Square.
Reviewed February 23, 2016
123
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  • Exceptional location
  • Broadway
  • 42nd St Port Authority Bus Terminal Subway Station is within 0.09 km