The Zuri Kumarakom - Kerala Resort & Spa
2017

The Zuri Kumarakom - Kerala Resort & Spa

V 235 A1 to A54, Karottukayal, Kumarakom, Kumarakom, India, 686563
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Lagoon - Bed The Zuri Kumarakom - Kerala Resort & Spa
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    Lobby The Zuri Kumarakom - Kerala Resort & Spa
    Swimming pool [outdoor] The Zuri Kumarakom - Kerala Resort & Spa
    Swimming pool [outdoor] The Zuri Kumarakom - Kerala Resort & Spa
    Lagoon - Bed The Zuri Kumarakom - Kerala Resort & Spa
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     The Zuri Kumarakom - Kerala Resort & Spa

    Guest reviews

    8.4
    Excellent
    /10
    (105 reviews)See what guests said
    6.8
    Good

    "Very nice place and relaxing"

    qassem

    -

    January 30, 2016

    8.8
    Excellent cleanliness
    Recommended by 87% of guests

    Property highlights

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Hot tub

    This property is in high demand!Last booked 8 hours ago
    Excellent
    Location
    8.8
    See map
    Excellent location
    Value for money7.8
    Distance to city center2.00 Km
    Location rating8.8
    Select your room
    8.4
    Excellent
    Room comfort & quality
    Presidential Villa with Private Pool
    Presidential Villa with Private Pool
    ...
    • Room size: 72 m²/775 ft²
    • Balcony/terrace
    • 1 super king bed
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    Presidential Suite with Pool
    Presidential Suite with Pool
    ...
    • Room size: 70 m²/753 ft²
    • Lake view
    • 1 king bed
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    Cottage
    Cottage
    ...
    • Room size: 45 m²/484 ft²
    • Lagoon view
    • 1 king bed
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    Deluxe
    Deluxe
    ...
    • Room size: 42 m²/452 ft²
    • Lagoon view
    • 2 single beds or 1 double b...
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    Lagoon
    Lagoon
    ...
    • Room size: 42 m²/452 ft²
    • Lagoon view
    • 2 single beds or 1 double b...
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    Zuri Lagoon View Room
    Zuri Lagoon View Room
    ...
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      Presidential Double/twin
      Presidential Double/twin
      ...
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        Room Pool View
        Room Pool View
        ...
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          Room - Pool view
          Room - Pool view
          ...
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            Home Standard
            Home Standard
            ...
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              More about The Zuri Kumarakom - Kerala Resort & Spa

              More about The Zuri Kumarakom - Kerala Resort & Spa

              An overview

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              What they offer

              10.0
              Exceptional

              "Very good landscaped ,wonderful view."

              Abdul R.

              |

              January 30, 2016

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              Property's guest policies

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              Some helpful facts

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              Announcements

              Please note that any changes in tax structure due to government policies will result in revised taxes, which will be applicable to all reservations and will be charged additionally during check out.

              Real reviews from real guests

              Agoda Reviews (105)Booking.com Reviews (186)
              8.4
              /
              10
              Cleanliness8.8
              Facilities8.3
              Location8.8
              Room comfort and quality8.4
              Service8.4
              Value for money7.8
              Provided by verified guests of Agoda
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              All guests (105)
              All room types
              Showing 73 verified guest comments
              1234
              10.0
              Exceptional
              dina from United Kingdom
              Couple
              Cottage
              Stayed 4 nights in November 2018
              Great staff and great resort - well worth a visit !”
              - once we arrived we were welcomed with a drink and friendly staff. - the resort is a great place to relax and chill. The pool and spa area is amazing. - we choose to use spa and couples treatment of scrub, wrap, massage and jacuzzi which was all in a private room. One of the best spas I’ve been too ! - we also hires out a house boat which was a unique experience which we also enjoyed with a private chef on board. The food was really yummy too. - the main thing the staff were amazing especially Neethu front of house who was always there with a smile and info. - breakfast was great too. - we went for a cottage room which was spacious and also had an outdoor shower for an experience (and an indoor too !) - would defo go back !
              Reviewed November 23, 2018
              9.2
              Exceptional
              Jigar from India
              Family with young children
              Lagoon
              Stayed 1 night in November 2018
              Excellent property...”
              Excellent property with lot many amenities, location is amazing & its worth to spend. Little more improvement required for food availability, variety & quality. Staff at the check-in are great for their hospitality...Thanks
              Reviewed November 16, 2018
              Thank you for taking the time to share your recent experience with us. We are so glad that your trip with us was an enjoyable one and that you will return the next time you are in the backwaters. We have noted your concern on food options and quality. We will definitely look in to this matter. We truly appreciate your kind words and look forward to welcoming you back again soon!
              Responded November 20, 2018
              The Zuri Kumarakom - Kerala Resort & Spa
              10.0
              Exceptional
              John from United Kingdom
              Couple
              Lagoon
              Stayed 1 night in November 2018
              Amazing hospitality”
              Highly recommend this hotel for a stay before, during or after a backwaters trip. Hotel has great facilities (including a lovely pool) and is set beautiful on a private lagoon. The cottages are particularly recommended for privacy and high quality specification, including outdoor and indoor shower! Real highlight was the staff. The hospitality we received during our recent trip was the best we received in India. From a very warm welcome to continued assistance and nice touches throughout our visit. Thanks so much!
              Reviewed November 14, 2018
              Dear Guest, Thank you kindly for your review. We are delighted you enjoyed your visit to the backwaters and I am especially grateful for your compliments to our staff. We hope to have the pleasure of welcoming you back again soon.
              Responded November 20, 2018
              The Zuri Kumarakom - Kerala Resort & Spa
              3.6
              Manoj from United States
              Family with young children
              Lagoon
              Stayed 1 night in January 2019
              Mosquito infested rooms and bad for your money”
              I booked this hotel with lagoon view, once we got our rooms we found lagoon view is actually a small dig out lake. When I complained about it, staff was happy to negotiate our upgrade which we got after paying more $$$. Upgraded room was excellent with pool only to find out it was full of mosquitos. My both kids were bitten by mosquitos and next day we had to rush them to hospital where doctor said we have to do dengue test. It destroyed our whole trip. This property is big on name and location but very poor at service and safety. I am wondering why no one in staff noticed that rooms are full of mosquitos, why no mosquito repellent? I paid over $1100 for a night just to get dengue. BTW they have activities but all of them closes after 6PM and they have boat ride but you have to pay for that and you will be disappointed to take that ride. Restaurant at property is so so with okay food. I am asking for refunds. I will not recommend anyone to stay here, if you do stay make sure you
              Reviewed January 14, 2019
              9.6
              Exceptional
              KANDASAMY from Australia
              Couple
              Lagoon
              Stayed 3 nights in January 2019
              Lovely property”
              The response from all the staff was excellent Luxury Boat trip appeared to be expensive, but at the end of the trip , we felt that it was great & worth, They take so much care about everything
              Reviewed January 31, 2019
              10.0
              Exceptional
              Prakash from India
              Family with young children
              Cottage
              Stayed 3 nights in January 2019
              Loved it”
              Its a Fantastic place. Have no complaints at all. Will recommend this place
              Reviewed January 16, 2019
              8.4
              Excellent
              Suporna from India
              Group
              Lagoon
              Stayed 1 night in December 2018
              Excellent property needs maintenance ”
              Very nice property and excellent view points. But having said that few things need a check for example the air conditioners need maintenance. The wooden doors badly need to be repaired or replaced,especially of the lagoon view rooms. Staff is cordial and polite but breakfast lay is pretty average. To sum up it is a nice resort but lacks the basics to be given a five star.
              Reviewed December 26, 2018
              9.6
              Exceptional
              dhruv from India
              Couple
              Cottage
              Stayed 2 nights in August 2016
              Excellent Property, Great Experience ”
              It is worth to come to Kumarakom and enjoy your stay at Zuri. Excellent rooms with nice lake view and lots of facilities to enjoy in the property. Staff /Cleanliness/Food/Entertainment everything was very good
              Reviewed March 15, 2017
              8.0
              Excellent
              andrea from Singapore
              Couple
              Deluxe
              Stayed 2 nights in February 2013
              Lovely hotel that was really relaxing”
              the buffet breakfast and dinner, the complimentary yoga classes, free wifi and excellent and prompt service
              Zuri was a lovely resort that really helped us relax and chill out! The staff were prompt and helpful. The rooms were maintained well enough and the grounds were impeccable. The hotel is world class standard. We enjoyed the facilities Zuri offered - yoga classes, pool, spa, shows at dinner. The only negative was probably the food at the seafood restaurant - it had almost the same food offered at The Lime Tree and the wine liest was exclusively indian. Food there was also very average. Having said that, The Lime Tree buffet spread was great - got to try a good spread of Indian food that was really good.
              Reviewed February 20, 2013
              10.0
              Exceptional
              Kirschnee from South Africa
              Family with teens
              Deluxe
              Stayed 3 nights in April 2018
              Exceptional”
              Resort is fabulous and loved the cleanliness. staff very friendly and helpful. only thing too hot in April so couldn’t make use of all the facilities. Abilash arranged a fabulous boat for us👌With sumptuous meals on board😋
              Reviewed April 13, 2018
              9.2
              Exceptional
              Bashir from South Africa
              Couple
              Lagoon
              Stayed 1 night in March 2018
              Great place to unwind and destress”
              Tavel time can be daunting if you had a long haul flight to Cochin. Suggest you rest overnight , do a morning sightseeing tour then travel to Kumarakom. The resort staff are just great and the Kerala cuisine available is unbelievable.
              Reviewed March 28, 2018
              9.6
              Exceptional
              Naresh from India
              Family with young children
              Cottage
              Stayed 2 nights in November 2018
              Amazing property and great service”
              Spacious rooms and good activities in the resort
              Reviewed November 15, 2018
              Dear Guest, Thank you so much for choosing our resort. We are so glad we were able to meet all of our needs while you were here with us and we truly appreciate your kind words. We look forward to welcoming you back again soon!
              Responded November 20, 2018
              The Zuri Kumarakom - Kerala Resort & Spa
              5.2
              vivek from India
              Family with young children
              Lagoon
              Stayed 2 nights in February 2018
              Poor service”
              Requested an technician to check for Ac . First they said he is on his way and then half hour later were told he is on another call. Glasses and cups not cleaned properly. Spa didn't have proper bathing facilities and no hot water. Swimming pool area couldn't provide a single bottle of water. Poor service for the price we paid.
              Reviewed February 07, 2018
              8.7
              Excellent
              Aneena from India
              Family with young children
              Cottage
              Stayed 2 nights in March 2015
              Wonderful Stay wiht a pinch of salt.”
              The ambiance, the location, the architecture
              It was a memorable stay, hats off to the designer of Zuri resort. Not a single element was out of place. The food was also fantabulous. I dont understand why the earlier reviewers stated the food was not good!!! The only thing that was off was the fact that during our check out , in the final bill receipt , we were billed for 10th march 2015 dining also, when our actual stay was from 13-15th march.2015. But the staff quickly cleared the same stating some room number mixup. I advice fellow travelers to double check the bill receipt.
              Reviewed March 17, 2015
              8.0
              Excellent
              Theosopi from Indonesia
              Solo traveler
              Lagoon
              Stayed 1 night in July 2013
              nice place to stay”
              food, room, service
              Zuri Kumarakom has been a great experience in the heart of Kerala. Five stars services right from the first I entered the lobby until they drop me to the airport. Foods are excellent, they served from delicious international to very tasty of local Indian food. Try their dosa on breakfast, highly recommended. Room is very excellent and best place for holiday. Highly recommended.
              Reviewed July 30, 2013
              8.7
              Excellent
              Nikhil from India
              Couple
              Lagoon
              Stayed 1 night in February 2013
              Huge property with amazing Ameneties”
              Location and Ameneties
              the hotel was great, lots of free amenities, cycling, boating, jaccuzzi, yoga etc.drivers were very helpful. the hotel was very helpful as i had forgotten my laptop charger and had left for munnar the next day, however the hotel staff arranged for my laptop charger to reach the airport on my day of departure and this was done free of cost. travel options through the hotel were a bit expensive.
              Reviewed February 18, 2013
              8.3
              Excellent
              marc from Australia
              Couple
              Deluxe
              Stayed 2 nights in January 2013
              great location with great views for all rooms”
              lake within the complex
              We had a great stay the staff where great, rooms where spacious and comfortable, the lake in the middle of the lake which almost all rooms face is great and it connects to the main lake. Only complaint was the prices of some off the optional extras which was high.
              Reviewed January 30, 2013
              8.3
              Excellent
              Frisco from Australia
              Couple
              Stayed 3 nights in September 2009
              Good hotel choice in The Backwaters”
              Great setting, nice big rooms, good pool
              felt a bit captive, overfawning staff except at reception which seemed always understaffed, dinner buffet not great
              Overall the Zuri was a great place to stay. The rooms are spacious and sooo comfortable, the setting is magnificent. Sitting beside the lake watching the amazing sunsets was the highlight of each day. You do feel a little bit "captive" and get the feeling management would prefer you not to leave the compound. One night we asked for an auto rickshaw to be organised and it all seemed very hard, had to insist on it or it wouldn't have happened. Breakfasts are great but the dinner buffet is disapointing hence the need for the autorickshaw to go elsewhere. Spa is beautiful but very epensive. We orgainised excellant treatments at the property next door for 30% of the Zuri's prices. Staff were if anything over zealous in helping out. Just a sideways glance in the restaurant or at the pool had them all over you. Might be the kind of service the domestic market insists on but we found it too much. The only time we really wanted attention was at reception which seemed to be the only part of the hotel lacking in staff. Just as well they have rahul there or nothing could be sorted out. Overall it's a good place to stay and with a few little tweeks could be great!
              Reviewed October 02, 2009
              5.2
              vandana
              Couple
              Lagoon
              Stayed 1 night in February 2018
              Above average”
              We were very disappointed with our stay at Zuri. For a premium resort and high cost, the amenities, services was terrible. AC issues, staff issues. Extremely poor packed breakfast as we had an early flight. Not the service we expected at all.
              Reviewed February 19, 2018
              2.8
              Shashank from United Arab Emirates
              Couple
              Lagoon
              Stayed 1 night in December 2018
              Acceptable”
              Horrible ambience, no value for money, lack pf cleanliness, insecs and mosquitoes, very poor service from staff. Poor maintenance.
              Reviewed December 30, 2018
              1234
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