The Zuri Kumarakom - Kerala Resort & Spa

The property is excellent ( location, views). But the food is horrible. Lousy buffet breakfast. Inspite of the extremely high room tariffs they charge Rs 350/- per person for boat ride. The condition of the boat was also bad. Not recommended.

- once we arrived we were welcomed with a drink and friendly staff. - the resort is a great place to relax and chill. The pool and spa area is amazing. - we choose to use spa and couples treatment of scrub, wrap, massage and jacuzzi which was all in a private room. One of the best spas I’ve been too ! - we also hires out a house boat which was a unique experience which we also enjoyed with a private chef on board. The food was really yummy too. - the main thing the staff were amazing especially Neethu front of house who was always there with a smile and info. - breakfast was great too. - we went for a cottage room which was spacious and also had an outdoor shower for an experience (and an indoor too !) - would defo go back !

Excellent property with lot many amenities, location is amazing & its worth to spend. Little more improvement required for food availability, variety & quality. Staff at the check-in are great for their hospitality...Thanks

Highly recommend this hotel for a stay before, during or after a backwaters trip. Hotel has great facilities (including a lovely pool) and is set beautiful on a private lagoon. The cottages are particularly recommended for privacy and high quality specification, including outdoor and indoor shower! Real highlight was the staff. The hospitality we received during our recent trip was the best we received in India. From a very warm welcome to continued assistance and nice touches throughout our visit. Thanks so much!

I booked this hotel with lagoon view, once we got our rooms we found lagoon view is actually a small dig out lake. When I complained about it, staff was happy to negotiate our upgrade which we got after paying more $$$. Upgraded room was excellent with pool only to find out it was full of mosquitos. My both kids were bitten by mosquitos and next day we had to rush them to hospital where doctor said we have to do dengue test. It destroyed our whole trip. This property is big on name and location but very poor at service and safety. I am wondering why no one in staff noticed that rooms are full of mosquitos, why no mosquito repellent? I paid over $1100 for a night just to get dengue. BTW they have activities but all of them closes after 6PM and they have boat ride but you have to pay for that and you will be disappointed to take that ride. Restaurant at property is so so with okay food. I am asking for refunds. I will not recommend anyone to stay here, if you do stay make sure you

Very nice property and excellent view points. But having said that few things need a check for example the air conditioners need maintenance. The wooden doors badly need to be repaired or replaced,especially of the lagoon view rooms. Staff is cordial and polite but breakfast lay is pretty average. To sum up it is a nice resort but lacks the basics to be given a five star.

The response from all the staff was excellent Luxury Boat trip appeared to be expensive, but at the end of the trip , we felt that it was great & worth, They take so much care about everything

Its a Fantastic place. Have no complaints at all. Will recommend this place

It is worth to come to Kumarakom and enjoy your stay at Zuri. Excellent rooms with nice lake view and lots of facilities to enjoy in the property. Staff /Cleanliness/Food/Entertainment everything was very good

Zuri was a lovely resort that really helped us relax and chill out! The staff were prompt and helpful. The rooms were maintained well enough and the grounds were impeccable. The hotel is world class standard. We enjoyed the facilities Zuri offered - yoga classes, pool, spa, shows at dinner. The only negative was probably the food at the seafood restaurant - it had almost the same food offered at The Lime Tree and the wine liest was exclusively indian. Food there was also very average. Having said that, The Lime Tree buffet spread was great - got to try a good spread of Indian food that was really good.

Resort is fabulous and loved the cleanliness. staff very friendly and helpful. only thing too hot in April so couldn’t make use of all the facilities. Abilash arranged a fabulous boat for us👌With sumptuous meals on board😋

Tavel time can be daunting if you had a long haul flight to Cochin. Suggest you rest overnight , do a morning sightseeing tour then travel to Kumarakom. The resort staff are just great and the Kerala cuisine available is unbelievable.

Requested an technician to check for Ac . First they said he is on his way and then half hour later were told he is on another call. Glasses and cups not cleaned properly. Spa didn't have proper bathing facilities and no hot water. Swimming pool area couldn't provide a single bottle of water. Poor service for the price we paid.

It was a memorable stay, hats off to the designer of Zuri resort. Not a single element was out of place. The food was also fantabulous. I dont understand why the earlier reviewers stated the food was not good!!! The only thing that was off was the fact that during our check out , in the final bill receipt , we were billed for 10th march 2015 dining also, when our actual stay was from 13-15th march.2015. But the staff quickly cleared the same stating some room number mixup. I advice fellow travelers to double check the bill receipt.

the hotel was great, lots of free amenities, cycling, boating, jaccuzzi, yoga etc.drivers were very helpful. the hotel was very helpful as i had forgotten my laptop charger and had left for munnar the next day, however the hotel staff arranged for my laptop charger to reach the airport on my day of departure and this was done free of cost. travel options through the hotel were a bit expensive.

We had a great stay the staff where great, rooms where spacious and comfortable, the lake in the middle of the lake which almost all rooms face is great and it connects to the main lake. Only complaint was the prices of some off the optional extras which was high.

Overall the Zuri was a great place to stay. The rooms are spacious and sooo comfortable, the setting is magnificent. Sitting beside the lake watching the amazing sunsets was the highlight of each day. You do feel a little bit "captive" and get the feeling management would prefer you not to leave the compound. One night we asked for an auto rickshaw to be organised and it all seemed very hard, had to insist on it or it wouldn't have happened. Breakfasts are great but the dinner buffet is disapointing hence the need for the autorickshaw to go elsewhere. Spa is beautiful but very epensive. We orgainised excellant treatments at the property next door for 30% of the Zuri's prices. Staff were if anything over zealous in helping out. Just a sideways glance in the restaurant or at the pool had them all over you. Might be the kind of service the domestic market insists on but we found it too much. The only time we really wanted attention was at reception which seemed to be the only part of the hotel lacking in staff. Just as well they have rahul there or nothing could be sorted out. Overall it's a good place to stay and with a few little tweeks could be great!

Horrible ambience, no value for money, lack pf cleanliness, insecs and mosquitoes, very poor service from staff. Poor maintenance.

Not even a single happy memory. Pathetic service. No response for any requests from staff. Restaurant, Room service or other facilities. Zero service.

Spacious rooms and good activities in the resort