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Upper View Regalia Hotel Kuala Lumpur
Upper View Regalia Hotel Kuala Lumpur
Upper View Regalia Hotel Kuala Lumpur
Upper View Regalia Hotel Kuala Lumpur
Upper View Regalia Hotel Kuala Lumpur
Upper View Regalia Hotel Kuala Lumpur
Upper View Regalia Hotel Kuala Lumpur

Removed from saved list

7.1

Very good

623 reviews

623 reviews

View13
Housekeeping10
Breakfast2
See map

7.6

Very good

Location rating score

Very good location - 1.24 kilometers from city center
Popular neighborhood
Exceptional for walking
Parking
Available
Walkable places
Sunway Putra Mall

240 m

The Mall

250 m

Kuala Lumpur Metropolitan University

370 m

Open University Malaysia

490 m

Putra World Trade Centre

520 m

Popular landmarks
Menara Kuala Lumpur

1.8 km

Central Market

2.1 km

Petronas Twin Towers

2.3 km

Chinatown - Kuala Lumpur

2.4 km

KL Bird Park

2.5 km

Closest landmarks
Villa Puteri Visitors' Carpark

120 m

Villa Putera Swimming Pool

180 m

Hentian Putra Car Park

380 m

MSL Travel

430 m

Parking Lot

480 m

Upper View Regalia Hotel Kuala Lumpur

No 2, Jalan Anjung Putra, Off Jalan Sultan Ismail, Kuala Lumpur, Malaysia, Chowkit / Putra WTC, Kuala Lumpur, Malaysia, 50480 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Chowkit / Putra WTC part of Kuala Lumpur, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Petronas Twin Towers. Rated with 4 stars, this high-quality property provides guests with access to restaurant and fitness center on-site.

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Highlights

Located in heart of Kuala Lumpur

Check-in [24-hour]

Excellent view

280 meters to public transportation

Complimentary WIFi in all rooms

Staff Vaccination
Hygiene Plus
94% of staff fully vaccinated

At least 94% of on-site staff have received all necessary vaccination shots for COVID-19.

Facilities

Front desk [24-hour]

Car park

Complimentary WIFi in all rooms

Luggage storage

Swimming pool [outdoor]

Golf course [on-site]

Exercise area

Restaurants

This property is in high demand!

9 travelers have booked today.

Value for money7.1
Location rating7.6
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport16.1 km

Rooms available at Upper View Regalia Hotel Kuala Lumpur

Premier 2 Bedroom Condominium
...
  • Room size: 111 m²/1195 ft²
  • City view
  • 1 king bed & 2 single beds
Enter dates to see prices
1 King Bed Premier 1 Bedroom Suite Non-Smoking
...
  • Room size: 86 m²/926 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Executive Room
...
  • Room size: 32 m²/344 ft²
  • Nature view
  • 1 king bed
Enter dates to see prices
Deluxe Rooms
...
  • Room size: 28 m²/301 ft²
  • Nature view
  • 1 king bed or 2 single beds
Enter dates to see prices
Superior Room Twin
...
  • Room size: 28 m²/301 ft²
  • No Windows view
  • 2 single beds
Enter dates to see prices
Skyline Deluxe King Room
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Superior Room
...
  • Room size: 27 m²/291 ft²
  • Balcony/terrace
Enter dates to see prices
Premier One Bedroom Suite
...
  • Room size: 87 m²/936 ft²
  • 1 king bed
Enter dates to see prices
Skyline Deluxe Room
...
  • Room size: 28 m²/301 ft²
Enter dates to see prices
Studio - Single Use
...
  • Balcony/terrace
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Upper View Regalia Hotel Kuala Lumpur?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Upper View Regalia Hotel Kuala Lumpur?

For those who wish to drive their own cars, Upper View Regalia Hotel Kuala Lumpur has a car park right on site for maximum convenience. Parking is available for a fee of 20 MYR per day. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Kuala Lumpur with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Upper View Regalia Hotel Kuala Lumpur?

There's an additional charge of 25 MYR for adults and 20 MYR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Upper View Regalia Hotel Kuala Lumpur?

Upper View Regalia Hotel Kuala Lumpur features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. Dishes are served in a la carte during opening hours. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

What is the smoking policy at Upper View Regalia Hotel Kuala Lumpur?

Upper View Regalia Hotel Kuala Lumpur does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Upper View Regalia Hotel Kuala Lumpur?

The closest train, metro, or bus station to Upper View Regalia Hotel Kuala Lumpur is KTM Train Station - Putra, 240 m away.

What restaurants are nearby Upper View Regalia Hotel Kuala Lumpur?

Upper View Regalia Hotel Kuala Lumpur’s neighborhood is Chowkit / Putra WTC which includes popular restaurants such as Restoran Shahjee, Old Town White Coffee (4th floor) and Narenj Restaurant.

What popular shopping places are close to Upper View Regalia Hotel Kuala Lumpur?

Upper View Regalia Hotel Kuala Lumpur is located in Chowkit / Putra WTC area which features shopping places such as Sunway Putra Mall, The Mall and Mydin TAR.

What are popular attractions near Upper View Regalia Hotel Kuala Lumpur?

Upper View Regalia Hotel Kuala Lumpur’s location in the Chowkit / Putra WTC neighborhood makes it close to famous attractions including Putra World Trade Centre, Tatt Khalsa Diwan Gurdwara and Wat Meh Liew Buddhist Temple.

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Explore the neighborhood

What people love about Upper View Regalia Hotel Kuala Lumpur

  • 10

    Exceptional

    "Overall satisfied!"

    Nur

    |

    August 2, 2022

  • 8.8

    Excellent
    Location

    "A comfortable hotel and very close to the mall, Quill City Mall."

    Nur

    |

    July 25, 2022

  • 10

    Exceptional
    Staff 

    "Staff really friendly."

    Nurfarah

    |

    July 24, 2022

Property ranking|Compared to 6,795 Kuala Lumpur properties
See all rankings
Room size
52 sqm.
Cheapest price score
Location score
7.7/10
Service score
7.1/10
Bigger than
95
%
of Kuala Lumpur properties
Better than
93
%
of Kuala Lumpur properties
Better than
87
%
of Kuala Lumpur properties
Better than
87
%
of Kuala Lumpur properties
Overall rating:

7.1

Very good
623 reviews
Cleanliness
7.0
Facilities
6.8
Location
7.6
Read all reviews >
What travelers say they love:
Really liked the facilities provided!
Hafizah from Malaysia
Solo traveler
More about Upper View Regalia Hotel Kuala Lumpur

More about Upper View Regalia Hotel Kuala Lumpur

Upper View Regalia Hotel Kuala Lumpur

Wake up to the wonder of Kuala Lumpur with a stay at Upper View Regalia Hotel Kuala Lumpur, located only minutes from the heart of the city. Explorers need the best transportation options, and Terminal Bersepadu Selatan is just 9.7 km away from Upper View Regalia Hotel Kuala Lumpur, giving your stay the added convenience of accessing one of the city's main transportation systems.
The superior services and facilities offered at Upper View Regalia Hotel Kuala Lumpur will make for a memorable stay. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. The hotel provides taxi services to help you find what you want in Kuala Lumpur. Parking is always available, provided by the hotel for their driving guests.
While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include luggage storage and safety deposit boxes. Some small or last-minute needs can be quickly fulfilled by the convenience stores without having to leave the hotel. The hotel is entirely non-smoking, ensuring a clean air environment. Smoking is restricted to the designated smoking areas.
Guestrooms at Upper View Regalia Hotel Kuala Lumpur are fitted with all the amenities travelers need. The hotel provides air conditioning in some rooms for the benefit of guests. Some selected rooms at Upper View Regalia Hotel Kuala Lumpur include a separate living room, as part of the room design. Some selected rooms have television and cable TV to keep guests entertained.
The hotel also provides guests with a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar in some rooms. Upper View Regalia Hotel Kuala Lumpur also provides a hair dryer, toiletries and towels in bathrooms for select rooms.


Dining and things to do

Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Upper View Regalia Hotel Kuala Lumpur caters to its guests varied dietary restrictions with cuisine types such as halal available.
Upper View Regalia Hotel Kuala Lumpur lets you make the most of your time! Once there, you can enjoy countless recreational facilities offered to all guests. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. Have some relaxing fun with family and friends at the library.


Around the property

Take some time to explore Kuala Lumpur. Pose in front of Menara Kuala Lumpur located 1.7 km away, and you can always show your friends the time you went to Kuala Lumpur.


Reasons to stay here

Rooms here are cheaper than 92% of accommodations in the city.
This hotel's food and dining score higher than 92% of accommodations in the city.
Room comfort is said to be outstanding here, scoring higher than 91% of accommodations in the city.

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Amenities and facilities
Good
Facilities

6.8

Most talked about facilities

Swimming Pool

4 mentions

Breakfast

1 mention

Housekeeping

1 mention

Languages spoken

  • English
  • Indonesian
  • Malay

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Garden
  • Golf course [on-site]
  • Swimming pool [outdoor]

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Coffee shop
  • Restaurant [halal]
  • Restaurants

Services and conveniences

  • Air conditioning in public area
  • Convenience store
  • Daily cleaning
  • Disabled facilities
  • Dry cleaning
  • Elevator
  • Food delivery
  • Ironing service
  • Laundry service
  • Library
  • Luggage storage
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area

For the kids

  • Family room
  • Playground

Access

  • Allergy-free rooms
  • CCTV in common areas
  • CCTV outside property
  • Check-in [24-hour]
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [on-site]
  • Parking [paid]
  • Taxi service

Available in all rooms

  • A/C
  • Closet
  • Coffee/tea machine
  • Complimentary coffee (instant)
  • Complimentary drinking water
  • Desk
  • Free tea
  • Hair dryer
  • High floor
  • Lock box in room
  • Mirror
  • Non-smoking
  • Phone
  • Satellite/cable channels
  • Shower
  • Toiletries
  • Towels
  • Wi-Fi [complimentary]
Food and dining
Breakfast options
  • Continental
Location
No 2, Jalan Anjung Putra, Off Jalan Sultan Ismail, Kuala Lumpur, Malaysia, Chowkit / Putra WTC, Kuala Lumpur, Malaysia, 50480
Very good
Location

7.6

Airports

  • Sultan Abdul Aziz Shah Airport (SZB)
    16.1 km
  • Kuala Lumpur International Airport (KUL)
    46.9 km

Public transportation

  • KTM Train Station - Putra
    250 m
  • LRT Train Station - PWTC
    290 m

Hospital or clinic

  • Reddy Clinic
    720 m

Shopping

  • Pavilion Kuala Lumpur
    2.9 km

Convenience store

  • On-site

Cash withdrawal

  • ATM
    290 m
What's nearby

Popular landmarks

  • Menara Kuala Lumpur
    1.8 km
  • Central Market
    2.1 km
  • Petronas Twin Towers
    2.3 km
  • Chinatown - Kuala Lumpur
    2.4 km
  • KL Bird Park
    2.5 km
  • KLCC - Bukit Bintang Pedestrian Walkway
    2.5 km
  • Aquaria KLCC
    2.6 km
  • KLCC Park
    2.6 km
  • Jalan Alor
    2.6 km
  • Pavilion Kuala Lumpur
    2.9 km

Nearby landmarks

  • Villa Puteri Visitors' Carpark
    120 m
  • Villa Putera Swimming Pool
    180 m
  • Sunway Putra Mall
    240 m
  • The Mall
    250 m
  • KTM Train Station - Putra
    250 m
  • LRT Train Station - PWTC
    290 m
  • LRT Train Station - Sultan Ismail
    360 m
  • AG5 SP5 Sultan Ismail
    360 m
  • Kuala Lumpur Metropolitan University
    370 m
  • Hentian Putra Car Park
    380 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Car parking is available at an additional charge and subject to availability.
  • Only TouchNGo is accepted for parking payment.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-in until23:00
  • Check-out from12:00
  • Check-out until12:00

Getting around

  • Travel time to airport (minutes)50

Extras

  • Breakfast charge (unless included in room price)25 MYR

The property

  • Number of floors38
  • Number of restaurants1
  • Number of rooms 128

Parking

  • Daily parking fee20 MYR
Property announcements

The Kid’s Swimming Pool (at Level5) and the Infinity Pool will be temporarily closed until further notice due to ongoing renovation.

Reviews of Upper View Regalia Hotel Kuala Lumpur from real guests

Provided by verified guests of Agoda
7.1
/
10
Cleanliness7.0
Facilities6.8
Location7.6
Service7.1
Value for money7.1
High score for Kuala Lumpur
Rating
9+ Exceptional (48)
8-9 Excellent (21)
7-8 Very Good (44)
6-7 Good (26)
<6 Below Expectation (110)
Time of the year
Mar - May (54)
Jun - Aug (66)
Sep - Nov (48)
Dec - Feb (81)
All guests (623)
All room types
All languages

Show reviews that mention 

Showing 249 verified guest comments
12345
7.2
Very good
Ari
Business traveler
Executive Room
Stayed 2 nights in October 2019

Very good”

I was stay in regalia hotel. Even this is hotel, because in the residence area so the feeling is also like stay in residence. But overall is OK. Many foreigner in this area.

Reviewed October 22, 2019

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9.6
Exceptional
Nicoleta from Romania
Couple
Superior Room Twin
Stayed 2 nights in August 2019

Exceptional”

Very nice position, very clean hotel! The pool from the 37th floor is the main one in choosing this Hotel - I recommend attention to the cleaning , more sunbeds and chairs, and a qualified person at the bar !!!! Pity this pool - it needs a good Manager!

Reviewed August 26, 2019

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4.4
Daljit from Malaysia
Couple
Deluxe Rooms
Stayed 1 night in October 2019

Rude Security Guards. ”

Your security guards are so rude and arrogant. I had my worst experience dealing with one of them as I was about to park my car at the temporary parking spot to retrieve my room key and receive your basement carpark entry pass. The guards wanted only one person between me or my wife to proceed to the check in counter while another to wait in the car. Why impose such unreasonable rules? It makes no sense not to allow guest to park at the designated guest carpark and leave the car there while proceeding to check on. On top of that the guard even guided me to the wrong check in counter which was meant for AirBNB instead of Upper Regalia. There is no reason for them to treat guest in that manner. They need to learn basic hospitality as they are dealing with hotel guests. Your establishment should seriously consider hiring new guards.

Reviewed October 25, 2019

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7.2
Very good
Kayla from Canada
Couple
Deluxe Rooms
Stayed 2 nights in August 2019

Disappointing.”

I was looking forward to staying here for months after first booking it. It disappointed to say the least. We were expecting something much more than what we got. Yes, the pool was beautiful when the view was actually visible through the haze. Yes, we enjoyed using the gym. However, there were several things we did not like: 1. cleanliness of the room: we stayed 3 nights and housekeeping did not clean the floors at all. They pretended to clean the mirror and all we came back to was a house reeking of cleaning products yet everything was still dirty- what exactly they did we couldn't figure out.. dishes all dirty, no clean hand towels provided, mirror covered in smudges.. ?? 2. the front desk staff: service was very slow and not friendly. 3. the elevators: you are unable to use the stairs as they are not easy to find. You must wait for the elevators which are slow, take forever to arrive and very hot. 4. so busy!! Crowds of people everywhere. Pool overcrowded.

Reviewed August 13, 2019

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6.8
Good
Abdul from Malaysia
Group
Premier 2 Bedroom Condominium
Stayed 1 night in July 2020

Could have been better, but you get what you pay for..”

Booked Condo with 2 bed for a leisure weekend getaway with my family . After I check in the room, I found out that one of the room is so dirty. Trash of the previous guest are still there (cigarette ash, cigarette leftover, chewing gum). Lucky that housekeeping came in to clean the mess. The Air Conditioner remote given can not function properly, I had to use my phone to operate the AC. Plus, the master bedroom bathroom floor feels oily. Not to mention, the lift here is very slow due to many floor and the building block only have 4 lift to accommodate residences and hotel guests. Well, you get what you pay for. Hope that hotel management take necessary action on this matter.

Reviewed July 24, 2020

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5.6
Nurul from Malaysia
Family with young children
Premier 2 Bedroom Condominium
Stayed 1 night in November 2019

Mr Abdul from concierge is highly commendable ”

The infinity pool has an amazing view. Security staff at that level was very courteous. Residents are very helpful too. Room is spacious, comfy & value for money. Concierge staff name Mr Abdul is the only staff who is warmth, professional & offer assistance & solutions. Thumbs up Mr Abdul. Improvements : -Lift was very slow. -Reception staff is not professional, poor customer service, not offering solution/ any recommendation when i try to understand your hotel situation in peak weekends. -my request which i already called 3days earlier as advised was actually not done during the check in. I was not informed of it. Suddenly, The linen staf did that while i check in the room. Tq for that effort. Luckily the person to be surprised came late.

Reviewed December 21, 2019

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6.4
Good
Emmeline from Singapore
Family with young children
Deluxe Rooms
Stayed 1 night in May 2019

Cleanliness was an issue”

Safe and mini fridge were not working. Room smells like it’s not been aired for a while. Carpet was damp. Requested for a change of room but safe and mini fridge were also not working for the second room, and it smells bad too. Breakfast was good though. The view from the swimming pool on the 37th floor and breakfast restaurant (also on 37th floor) was beautiful. Reception staff was polite and friendly.

Reviewed May 22, 2019

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6.8
Good
Normazida from Malaysia
Family with young children
Superior Room Twin
Stayed 1 night in August 2019

facilities”

I have a problem taking the lift due i'm staying at the highest floor (38th). The lift is so slow and i have to wait for at least 10-30 mins to get up and down.I would not recommend to swim at the infinity pool during the school or public holidays due to its pack.Overall it is a nice hotel due to its cleanliness even though ur house keeping its a bit slow giving you a fresh towels.

Reviewed September 03, 2019

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7.2
Very good
Matthew from Singapore
Couple
Superior Room Twin
Stayed 1 night in August 2019

Good view but bad facilities”

Pros: Good view, infinity pool, value for money Cons: Not enough life, crowded, far from monorail, not enough carpark

Reviewed August 26, 2019

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8.4
Excellent
Mohd from Malaysia
Family with young children
Executive Room
Stayed 1 night in August 2020

Lift ”

4 lift available but only 2 is working, bad maintenance, nice room n facilities n mostly friendly staff,

Reviewed August 31, 2020

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7.6
Very good
Ruwaida from Malaysia
Couple
Superior Room Twin
Stayed 1 night in July 2019

Very good”

The room very nice with the bathtub and bed very comfort .. BUT, The lift worst! I must waiting to long for going down .please upgrade your lift

Reviewed August 03, 2019

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Thank for your comment. The lifts are shared with residence and home stay. We trying to improve on this.

Responded August 12, 2019
Upper View Regalia Hotel Kuala Lumpur
10.0
Exceptional
Chew from Malaysia
Group
Deluxe Rooms
Stayed 1 night in December 2019

A good relaxing stay ”

Wonderful resort with good facilities. A mind relaxing place to stay and the infinity pool definitely worth coming.

Reviewed January 06, 2020

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5.6
Yowsuke from Malaysia
Business traveler
1 King Bed Premier 1 Bedroom Suite Non-Smoking
Stayed 1 night in March 2019

Not recommend if you come with your own car”

Parking lot is quite complicated. If you do not have parking ticket from the reception you can not park, it means you have to collect a ticket at reception where is placed at different floor at first. So, you have to park your car first and go up to the reception, then get a ticket and have to go back to the parking lot. It wastes your time. I hope this operation will be changed soon.

Reviewed March 31, 2019

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7.6
Very good
Shafikah from Malaysia
Couple
1 King Bed Premier 1 Bedroom Suite Non-Smoking
Stayed 2 nights in August 2020

BAD HOUSEKEEPER”

Housekeeper entered our apartment while we were in the room. Other visitors take our parking lot and dont get clamped

Reviewed August 11, 2020

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8.0
Excellent
Linda from Malaysia
Couple
Deluxe Rooms
Stayed 1 night in November 2019

Good facilities and location”

Aircond not so cold

Reviewed November 07, 2019

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2.4
Nur from Malaysia
Family with young children
Deluxe Rooms
Stayed 1 night in July 2019

Bad Service”

Overcrowded with hotel and hometay people. The swimming pool crowded as well. Room was smelly and bad services given from some of the staffs!!

Reviewed July 08, 2019

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2.8
Safiah from Malaysia
Couple
Deluxe Rooms
Stayed 1 night in March 2019

Worst Stay Experience”

Idk how to describe my one night stay at Regalia. But it totally worst and not worth my money. My room don't even have water or slow water pressure. I have to call up to receptionist few times and alert them regarding this issue. First call on 6pm nobody come and check. The issue still not resolved and I decided to check out early at 6.30am the next day. Please improve your service.

Reviewed March 03, 2019

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Dear Ms Safiah, Thank you for the feedback, Regarding the water problem we had our maintenance team to check the water tank after you inform the front office. And there was a problem with main water tank of the building. We are sorry for the in convenience.

Responded March 22, 2019
Upper View Regalia Hotel Kuala Lumpur
7.6
Very good
zaara from Malaysia
Couple
Deluxe Rooms
Stayed 1 night in September 2020

Lift problem”

We are waiting for 1/2 hour to used lift.. got 4 lifts each block but only 1 function. Stay during weekend,many people come n stay.. can u imagine for how long all of customer waiting for only 1 lift.. very disappointed for that..

Reviewed October 02, 2020

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2.4
Lai from Malaysia
Couple
1 King Bed Premier 1 Bedroom Suite Non-Smoking
Stayed 1 night in February 2019

Coffee-like water supply”

It's was a terrible experience. There were no water supply at the midnight. And when I woke up and washed my face halfway, the water becomes milky and seems like dirt water. That was terrible! And the management didnt issue any early notice or any alert call from receptionist regarding on this matter. Lodged complains towards the receptionist but they just saying that this is just an unexpected issue and didnt take any action towards the issue. And there are 4 lifts, but always need to wait for decade. Bad!

Reviewed February 19, 2019

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Dear Mr Lai, thank you for the feedback. There water a major water problem for the whole building that was unexpected and we did inform the building management to resolve it. Your complaint was notified to the maintenance team who checked the main tank. The lifts are shared by the hotel guest and the residence of the building. There are 2 lifts only for the hotel guest. We are sorry for the in conveniences during your stay. We will be more alert in the future.

Responded March 22, 2019
Upper View Regalia Hotel Kuala Lumpur
5.2
Premkumar from Malaysia
Couple
Deluxe Rooms
Stayed 1 night in September 2019

Above average”

I had very bad experience where, after check in with my wife at 1pm, there is a houskeeping guy open my room door juat like that and close back and walk away after realising guest inside the room. My wife and me woke up in half sleep and open the door. I ask the guy why did you just open my door,he told me wrongly open, he thought it was unoccupied. The fact is i even put DND sign and still he open just like that. I feel is a unsafe to stay at there for the whole day till my wife have to go toilet to change clothes all the time due unsecure.i pay wastefully for the service charge. Will never ever go there. Thank you

Reviewed September 16, 2019

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