Waterfront Insular Hotel Davao
Waterfront Insular Hotel Davao
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"The staff is very friendly and helpful."

Keith

May 9, 2018

Guestroom Waterfront Insular Hotel Davao
Guestroom
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Lobby Waterfront Insular Hotel Davao
Lobby
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Interior view Waterfront Insular Hotel Davao
Interior view
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Swimming pool Waterfront Insular Hotel Davao
Swimming pool
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See map Waterfront Insular Hotel Davao
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Excellent
Location
8.0
See all 29 photos Waterfront Insular Hotel Davao
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What guests are saying:
Very relaxing stay...
Ma. from Philippines
Solo traveler
I had a wonderful stay with Waterfront Insular Hotel in Davao. Though a bit expensive, the amenities, service, staff and the total ambiance of the hotel is superb.
Ma. from Philippines
Solo traveler
our stay is too short to give any reliable review but it was good stay.
Louie from Maldives
Couple
We had the best overnight stay here at this hotel! Wonderful room, comfy bed, excellent food and the vicinity makes you not want to leave.
Jamie from Philippines
Family with teens
exceptional staff.
Virginia from Australia
Couple
The only problem specially senior citizens has no lift going to 2nd floor
mildred from Philippines
Couple
A good place to unwind when you have to bring along small children,
Kia from Philippines
Family with young children

Waterfront Insular Hotel Davao

Excellent location
What's nearby?
Very good
From 1945 reviewsSee what guests said
7.9
/
10
Excellent service
8.0
Recommended by 86% of guests
Value for money7.8
Distance to city center8 km
Location rating8.0
Nearest airportFrancisco Bangoy International Airport (DVO)
Distance to airport2.2 km
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Hot tub

  • Room service [24-hour]

Room choices
8.0
Very good
Room comfort & quality
This property is in high demand!Last booked 3 hours ago | 10 travelers are looking at this property right now
Deluxe Premium Room
Deluxe Premium Room
...
  • Room size: 38 m²/409 ft²
  • Pool view
  • 2 single beds or 1 king bed
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Deluxe Room
Deluxe Room
...
  • Room size: 38 m²/409 ft²
  • Garden view
  • 2 single beds or 1 king bed
Enter dates to see prices
Standard Room
Standard Room
...
  • Room size: 33 m²/355 ft²
  • Balcony/terrace
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Twin/Double room - De Luxe
Twin/Double room - De Luxe
...
  • Balcony/terrace
  • Shower and bathtub
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Standard Triple
Standard Triple
...
  • Balcony/terrace
  • Shower and bathtub
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Double room - De Luxe
Double room - De Luxe
...
  • Balcony/terrace
  • Shower and bathtub
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Deluxe Room Pool View
Deluxe Room Pool View
...
  • Balcony/terrace
  • Shower and bathtub
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Twin room - De Luxe
Twin room - De Luxe
...
  • Balcony/terrace
  • Shower and bathtub
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Twin Standard
Twin Standard
...
  • Balcony/terrace
  • Shower and bathtub
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Double Or Twin Premier
Double Or Twin Premier
...
  • Balcony/terrace
  • Shower and bathtub
Enter dates to see prices
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More about Waterfront Insular Hotel Davao

More about Waterfront Insular Hotel Davao

"Nice place to stay"

Reviewed March 11, 2018

Rodney K. from Philippines

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Family with young children

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

"Centrally located, beach front, good breakfast buffet."

Jeremiah from Philippines

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Solo traveler
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (1945)Booking.com Reviews (55)
7.9
/
10
Cleanliness7.9
Facilities7.5
Location8.0
Room comfort and quality8.0
Service8.0
Value for money7.8
Provided by verified guests of Agoda
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Deluxe Premium Room
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Showing 1509 verified guest comments
12345
5.6
Jessica from Philippines
Solo traveler
Deluxe Room
Stayed 1 night in October 2018
Carpet Change Please! Deluxe Room to Executive Suite”
The hotel really need to change its hallway carpet. It’s so smelly!! Putting it aside, my stay where great since they upgraded my room into suite I think because they have an event on the area and they needed the room where I supposed to stay. I got to try their buffet at night and it lacks variety of food. Very limited choice. Morning buffet was OK.. And by the way, I got in 1 hour after the check in time. Got really irritated on that. But the suite really got me.. However, some lights and aircon doesn’t work on the room. Beach facility is musty! when it’s low tide you really get to see the plastic waste and MOREEE.. Please have some maintenance to clean it just like what I’ve seen from other hotels in Davao. I wish when I get back, it will have more improvements..
Reviewed October 14, 2018
6.0
Wenefredo from Philippines
Business traveler
Deluxe Room
Stayed 2 nights in October 2018
Above average”
Hotel needs to be renovated. Warm Aircon and Weak Shower due to age.
Reviewed October 13, 2018
6.8
Good
John from Philippines
Couple
Deluxe Room
Stayed 1 night in August 2018
ok... ”
Spacious.
Reviewed October 08, 2018
10.0
Exceptional
Melinda from United States
Family with teens
Deluxe Room
Stayed 3 nights in September 2018
Quite and great location”
Did not entirely enjoy the facility, we were out most of the day, i love the location, away from the city, quite, by the beach, they have a karaoke bar, the rooms where big and clean, just hope they have elevators. The staff were excellent. Will always stay here when in Davao
Reviewed October 05, 2018
4.4
Ryan from United Kingdom
Couple
Deluxe Room
Stayed 1 night in September 2018
In dire need of refurbishment!”
The driveway looks impeccable. The front desk was not very friendly but we let that go thinking that they’re just tired. However, the following morning we noticed the same unfriendly attitude. Quite odd since most of the people we’ve met in Davao were all friendly! The carpet on the hallway smells of damp. The room also smells old and the shower is moldy. We were a bit disappointed with this hotel as the outside looks amazing. They need to refurbish this place until then better go somewhere else!
Reviewed September 28, 2018
Dear Ryan, Warm greetings from Waterfront Insular Hotel Davao! Thank you very much for taking the time to write us a review. As our guest, your feedback is essential for us to evaluate and further improve our service. Please know that we've taken good note of your comments, particularly with our front desk. We sincerely apologize for their actions and rest assured that we will take immediate action and rectification of the issue. We earnestly hope that this experience will not deter you from returning to our Hotel at another time. Thank you for sharing your feedback and look forward to serving you better on your next visit. Sincerely, Genevieve Burgos, CGSP Front Office Manager
Responded October 02, 2018
Waterfront Insular Hotel Davao
9.6
Exceptional
William from United States
Couple
Deluxe Premium Room
Stayed 6 nights in September 2018
Great view, great breakfast, and courteous staff.”
It is so peaceful. It is far enough off the road to not hear any traffic. It is a beautiful place. We stay every time we come to Davao. We love it there. The only con is that the property needs a little love. Carpet in the hallway needs to be replaced. The balcony door in the first room we got, needs to be repaired, so it will lock. On the plus side, we brought our concerns to the front desk and they quickly found another room for us. This room was in great shape. We look forward to staying here next visit.
Reviewed September 26, 2018
Dear William, Warm greetings from Waterfront Insular Hotel Davao! Thank you very much for taking the time to write us a review. As our guest, your feedback is essential for us to evaluate and further improve our service. Please know that we've taken good note of your comments, particularly on our facilities and room amenities. We are honored to have served you well and we thank you for commending our service and staff with a good rating. We look forward to seeing you again soon. Sincerely, Genevieve Burgos, CGSP Front Office Manager
Responded October 02, 2018
Waterfront Insular Hotel Davao
7.2
Very good
sandra from Philippines
Family with young children
Deluxe Premium Room
Stayed 6 nights in May 2018
good but needs update”
the place is really nice and has a lot of space for improvement. rooms are outdated, dusty and has an old room smell... staff is ok, location quite far (Davao traffic horrible) food is good... i would stay here again....when they do upgrades😊👍
Reviewed September 25, 2018
Dear Sandra, Warm greetings from Waterfront Insular Hotel Davao! Thank you very much for taking the time to write us a review. As our guest, your feedback is essential for us to evaluate and further improve our service. Please know that we've taken good note of your comments, particularly on our facilities and room amenities. We are honored to have served you well and we thank you for commending our service with a good rating. We look forward to seeing you again soon. Sincerely, Genevieve Burgos, CGSP Front Office Manager
Responded October 02, 2018
Waterfront Insular Hotel Davao
5.2
Maria from Philippines
Couple
Deluxe Room
Stayed 3 nights in September 2018
Above average”
The service was poor for a 5 star hotel. First day upon arrival the room don't have towels. The next day the beds was made up but the bathroom was not cleaned at all. The used towels was there where we left .
Reviewed September 25, 2018
Dear Maria, Warm greetings from Waterfront Insular Hotel Davao! On behalf of the Management and Staff, we wish to apologize for the poor service that you’ve experienced during your stay. We deeply regret having failed to deliver the standards that you've come to expect of us. While we are rectifying these matters, we earnestly hope that this experience will not deter you from returning to our Hotel at another time. We thank you for sharing your feedback and look forward to serving you better on your next visit. Sincerely, Genevieve Burgos, CGSP Front Office Manager
Responded October 02, 2018
Waterfront Insular Hotel Davao
10.0
Exceptional
Mark from Philippines
Group
Deluxe Room
Stayed 2 nights in September 2018
Unforgettable stay”
Superb service! Wide array ofbuffet viands, corteous & service oriented staff
Reviewed September 23, 2018
Dear Mark, Warm greetings from Waterfront Insular Hotel Davao! Thank you very much for commending our hotel and facilities. We are pleased to hear that you've had an excellent stay in the property. Please know that it was just as wonderful having you as our guest. Serving you is already a reward in itself and being complimented for our service is quite another. We thank you for your rating and we hope to continue providing you with an excellent service on your next visit. Sincerely, Genevieve Burgos,CGSP Front Office Manager
Responded October 02, 2018
Waterfront Insular Hotel Davao
7.2
Very good
Omar from Philippines
Couple
Stayed 1 night in September 2018
Dirty Pool”
This hotel's pool bottom was full of leaves/trash and all the walls and floor very slimy. Got out immediately and never went back to the pool.
Reviewed September 21, 2018
Dear Omar, Warm greetings from waterfront Insular Hotel Davao! We want to thank you for choosing to stay with us. However, we regret to hear your unpleasant experience. Please know that your comment has been discussed with the concerned department for further investigation. Be assured that corrective measures are now being put in place We appreciate your feedback as this will help us continue to improve our service. Again, our sincerest apologies Sincerely, Genevieve Burgos, CGSP
Responded September 21, 2018
Waterfront Insular Hotel Davao
8.4
Excellent
Mona from Philippines
Family with young children
Deluxe Room
Stayed 1 night in September 2018
No elavator ”
Nobody helping us to carry our luggage, bcoz the hotel no elevator
Reviewed September 11, 2018
Dear Mona, Greetings from Waterfront Insular Hotel Davao! Thank you for choosing to stay with us just recently, we wish to apologize for the inconvenience we have caused you. Please be assured that your comment has been duly noted to improve our service. It was our pleasure having you as our guest. Sincerely, Genevieve Burgos, CGSP Front Office Manager
Responded September 21, 2018
Waterfront Insular Hotel Davao
8.4
Excellent
Glezzyl from Philippines
Family with young children
Deluxe Premium Room
Stayed 1 night in September 2018
Excellent”
If you have something to ask or amend ur booking ,better not call their front desk/reservation , they don't answer you!
Reviewed September 11, 2018
Dear Glezzyl, Thank you for sharing your recent experience with us. We would like to sincerely apologize for the inconvenience we have caused you. Please be assured that this concern will be addressed accordingly. We appreciate your feedback as it is our way to improve our service. We hope that you will give us a chance to serve you better on your future stay. Yours sincerely, Genevieve Burgos, CGSP Front Office Manager
Responded September 21, 2018
Waterfront Insular Hotel Davao
6.4
Good
Auribeth from Philippines
Business traveler
Deluxe Room
Stayed 1 night in August 2018
Good”
Room is already old and dusty, outdated room fixtures. Pool is dirty with a lot of floating insects.
Reviewed September 07, 2018
Dear Auribeth, Thank you for choosing to stay with us just recently. On behalf of the Management and Staff, we wish to apologize if you found most of our facilities quite outdated and for the poor room temperature you experienced. Please be assured that we will take note of your comments for future improvements of our hotel. Again, thank you for your feedback it was our pleasure having you as our guest. Sincerely, Genevieve Burgos, CGSP Front Office Manager
Responded September 21, 2018
Waterfront Insular Hotel Davao
8.8
Excellent
Tracy from Philippines
Group
Deluxe Premium Room
Stayed 1 night in September 2018
really great!!!”
once again this hotel did not fail us! as a matter of fact, our room was even upgraded to junior suite! it was nice to see they have nicer rooms that i did not know existed. so feel free to contact them to know what else they can offer.
Reviewed September 07, 2018
Dear Tracy, Greetings from Waterfront Insular Hotel Davao! Thank you very much for your positive review. We are more than happy to know you are pleased with our service. Your comments remain valuable to us, as this is our way to measure our performance and find ways to keep on improving. Yours sincerely, Genevieve Burgos, CGSP Front Office Manager
Responded September 21, 2018
Waterfront Insular Hotel Davao
5.2
Maria from Philippines
Family with young children
Deluxe Room
Stayed 2 nights in August 2018
Unfriendly staff”
Receptionist were not friendly when we arrived and when we extended our stay. Food is good if you’ll eat in their buffet but if you order in their restaurant or room service, it took them hour or more before they serve the food. Service is tooo slow. Room is old, toilet’s clogged. Pool water has a foul smell.
Reviewed September 03, 2018
Dear Maria, Thank you for sharing your recent experience with us. We would like to sincerely apologize for the actions of our reception staff. We completely understand your sentiments and we offer no excuse for that. Please be assured that this concern will be addressed accordingly. We appreciate your feedback as it is our way to improve our service. We hope that you will give us a chance to serve you better on your future stay. Yours sincerely, Genevieve Burgos, CGSP Front Office Manager
Responded September 06, 2018
Waterfront Insular Hotel Davao
9.2
Exceptional
Kenny from Australia
Family with young children
Deluxe Room
Stayed 2 nights in August 2018
Exceptional”
Really nice place , staff was excellent and girls at reception were really good and pleasant
Reviewed August 30, 2018
Dear Kenny, Greetings from Waterfront Insular Hotel Davao! Thank you very much for sharing your wonderful experience with us and for commending our staff. We truly appreciate your positive feedback. It was our pleasure having you as our guest and we look forward to seeing you back here soon. Yours sincerely, Genevieve Burgos, CGSP Front Office Manager
Responded September 06, 2018
Waterfront Insular Hotel Davao
8.0
Excellent
Barry from Philippines
Family with young children
Deluxe Room
Stayed 2 nights in August 2018
Really nice escape from the city”
Nice large rooms, lovely pool area and nice access to the beach..
Reviewed August 30, 2018
Dear Barry, Warm greetings from Waterfront Insular Hotel Davao! Thank you for taking time to share your positive rating of our service. It was our pleasure having you as our guest and we look forward to seeing you back here soon. Yours sincerely, Genevieve Burgos, CGSP Front Office Manager
Responded September 06, 2018
Waterfront Insular Hotel Davao
7.2
Very good
Ariel from Philippines
Group
Deluxe Room
Stayed 3 nights in August 2018
Very good”
Service was really slow (reception and bell personel) due to the high number of guest checked in. The flooring of the hotel rooms are starting to deteriorate. People at Cafe Uno should be commended by their efficient and friendly service. The food is also fantastic. Wifi was very slow. This was a better experience compared to our last visit in the same hotel.
Reviewed August 28, 2018
Dear Ariel, Thank you for choosing to stay with us just recently. On behalf of the Management and Staff, we wish to apologize for the inconvenience we have caused you. Please be assured that your concern will be addressed accordingly. Again, thank you for your feedback it was our pleasure having you as our guest and we look forward to your next visit. Yours sincerely, Genevieve Burgos, CGSP Front Office Manager
Responded September 06, 2018
Waterfront Insular Hotel Davao
7.6
Very good
Masasru from Japan
Solo traveler
Deluxe Premium Room
Stayed 1 night in September 2017
noise on friday night”
there was some kind of party in the garden was going on starting sometime in the afternoon, and the problem was the noisey party with loud music kept on until late at night. i had to leave my bed with my pillow and head to the quiet place or the toilet. sure it was not noisy there when i closed the door.
Reviewed August 28, 2018
Dear Masasru, Warm greetings from Waterfront Insular Hotel Davao! We want to thank you for choosing to stay with us. However, we regret that it was not as pleasant as you would have hoped for. We appreciate your comments and we assure you that we will continue on improving our service. We look forward to the opportunity of serving you better in the future. Again, our sincerest apologies Sincerely, Genevieve B Burgos, CGSP Front Office Manager
Responded September 06, 2018
Waterfront Insular Hotel Davao
9.2
Exceptional
Sheryl from Philippines
Family with young children
Deluxe Room
Stayed 1 night in August 2018
Absolutely will recommend!”
I booked 2 rooms overnight for my family prior to my sister and niece's departure to Japan. My sister told me they waited for quite a while for their rooms to be available because there are no vacant yet, but, they never worried at all, in fact, their bed was upgraded to Queen (applause to that!!!). I was hesitant to book at first because I was thinking that the hotel has no lift and my brother cannot take steps on the hotel's stairs due his ailments, but, thankfully, their staffs were so helpful. They even provided wheelchair for my brother and lifted it all throughout the room where they were booked, same as during their checked-out. I booked this hotel because I know since before that this is the only hotel that has a perfect scenery, wide area where everybody can roam around outside along the beach even only from the veranda of their rooms, accommodating staffs and very tidy rooms. Cheers and more power!!!
Reviewed August 26, 2018
Dear Sheryl, Warm greetings from Waterfront Insular Hotel Davao! On behalf of the Management and staff of Waterfront Insular Hotel Davao, we wish to thank you for commending our hotel and our staff. Serving customers like you is a reward in itself. Receiving positive feedback from valued guests reaffirms our commitment to continuously exceed guests' expectations. Thank you so much for sharing this review with us and for recommending our hotel to your family and friends. We look forward to have you once again here at Waterfront Insular Hotel Davao. Yours truly, Genevieve Burgos, CGSP Front Office Manager
Responded September 06, 2018
Waterfront Insular Hotel Davao
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