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Waterstones Hotel
Waterstones Hotel
Waterstones Hotel
Waterstones Hotel
Waterstones Hotel
Waterstones Hotel
Waterstones Hotel

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7.9

Very good

377 reviews

377 reviews

Breakfast7
Housekeeping6
Swimming Pool4
See map

8.1

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Parking
FREE
Popular landmarks
Juhu Beach 5.4 km
Bandra-Worli Sea Link 10.5 km
Shree Siddhivinayak 11.1 km
Elephanta Caves 16.8 km
Sri Sri Radha Gopinath Temple 17.9 km
Chhatrapati Shivaji Terminus 19.7 km
Marine Drive 20.0 km
Nariman Point 20.8 km
Gateway of India 20.9 km
Colaba 23.1 km
Nearby landmarks
Ajmera Marol Naka Station 360 m
Airport Road Station 590 m
Saki Naka 1.1 km
Chakala - J.B. Nagar 1.2 km
Sanctum 1.5 km
Asalpha 2.1 km
Mangala Hospital 2.1 km
Chhatrapati Shivaji Maharaj International Airport 2.2 km
Jaymaa Vindya Kashni Temple 2.2 km
Snow World 2.4 km

Waterstones Hotel

Sahar Road, Andheri, Andheri East, Mumbai, India, 400059 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Andheri East, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Gateway of India. Rated with 4.5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Located in heart of Mumbai

Check-in [24-hour]

Free airport transfer

360 meters to public transportation

Inside city center

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "A negative COVID-19 test no more than [3] days old must be presented upon check-in; otherwise, check-in may be refused. "

Facilities

Front desk [24-hour]

Transport to airport

Valet parking

Shuttle service

Swimming pool [indoor]

Hot tub

Complimentary WIFi in all rooms

Check-in/out [express]

Your dates are popular among travelersUsers are booking a place in Mumbai every 2 minutes on Agoda.com
Value for money7.6
Distance to city center15 km
Location rating8.1
Nearest airportChhatrapati Shivaji Maharaj International Airport (BOM)
Distance to airport2.2 km

Rooms available at Waterstones Hotel

Excellent
Room comfort & quality

8.7

Boutique Room
...
  • Room size: 37 m²/398 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Boutique Double
...
  • Room size: 41 m²/441 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Suite
...
  • Room size: 102 m²/1098 ft²
  • City view
  • 1 king bed
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Executive
...
  • Room size: 38 m²/409 ft²
  • City view
  • 1 double bed
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Double Standard
...
    Enter dates to see prices
    Spacious Suite with Mini Bar, Dinning Table for 6 & kitchenette
    ...
    • Room size: 102 m²/1098 ft²
    • Outdoor view
    Enter dates to see prices
    BOUTIQUE SINGLE
    ...
    • Room size: 42 m²/452 ft²
    Enter dates to see prices
    Weekend Single Room
    ...
      Enter dates to see prices
      Closed
      ...
        Enter dates to see prices
        Suite King size bed
        ...
          Enter dates to see prices

          Frequently asked questions

          Does Waterstones Hotel have a hot tub?

          A hot tub is one of the facilities available at Waterstones Hotel.

          How much does it cost to stay at Waterstones Hotel?

          Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

          What time is check-in and check-out at Waterstones Hotel?

          Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

          How do I get to Waterstones Hotel?

          Waterstones Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind -- it's free! Just use the "Let us know what you need" section of the booking page to let the hotel know you want a complimentary ride, and they will contact you via the Agoda messaging service. A stay at Waterstones Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Waterstones Hotel has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Mumbai with private transportation, the hotel can arrange both taxis or car rental.

          Is breakfast offered at Waterstones Hotel?

          Start your mornings right, with the continental and buffet breakfast options offered at Waterstones Hotel. Adults can enjoy breakfast offered with an additional charge of 675 INR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

          What are my dining options at Waterstones Hotel?

          Waterstones Hotel features 2 on-site restaurants for your dining convenience.

          What is the smoking policy at Waterstones Hotel?

          Waterstones Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

          What is the closest airport to Waterstones Hotel?

          Travel by air is easy with Chhatrapati Shivaji Maharaj International Airport only 2.1 km away from Waterstones Hotel.

          What is the closest train, metro, or bus station to Waterstones Hotel?

          The closest train, metro, or bus station to Waterstones Hotel is Ajmera Marol Naka Station, 360 m away.

          What restaurants are nearby Waterstones Hotel?

          Waterstones Hotel’s neighborhood is Andheri East which includes popular restaurants such as All Stir Fry-Waterstones Hotel, Hotel Leelaventure Limited, - 6 Degree and Raina Restaurant.

          What popular shopping places are close to Waterstones Hotel?

          Waterstones Hotel is located in Andheri East area which features shopping places such as Sanctum.

          What are popular attractions near Waterstones Hotel?

          Waterstones Hotel’s location in the Andheri East neighborhood makes it close to famous attractions including Jaymaa Vindya Kashni Temple, Mahakali Caves and Special Holidays.

          Show more questions
          See map

          Explore the neighborhood

          What people love about Waterstones Hotel

          • 10

            Exceptional

            "Definitely worth the money"

            Khyati

            |

            February 26, 2022

          • 10

            Exceptional

            "From start to end it was a hassle free experience."

            Kartik

            |

            February 13, 2022

          • 10

            Exceptional

            "The stay was absolutely amazing"

            Sonal

            |

            February 10, 2022

          Property ranking|Compared to 1,518 Mumbai properties
          See all rankings
          Room comfort score
          8.7/10
          Cleanliness score
          8.4/10
          Service score
          8/10
          Value for money score
          7.6/10
          Better than
          99
          %
          of Mumbai properties
          Better than
          97
          %
          of Mumbai properties
          Better than
          95
          %
          of Mumbai properties
          Better than
          94
          %
          of Mumbai properties
          Overall rating:

          7.9

          Very good
          377 reviews
          Cleanliness
          8.4
          Facilities
          7.9
          Location
          8.1
          Read all reviews >
          What travelers say they love:
          It was just an overnight stay, but the experience was good.
          Rajib from India
          Couple
          More about Waterstones Hotel

          More about Waterstones Hotel

          Waterstones Hotel

          Waterstones Hotel, located in Mumbai city center, is a popular choice for travelers. With its convenient location, the hotel offers easy access to the city's must-see destinations.
          Waterstones Hotel provides a range services and amenities to help make your stay more comfortable. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Mumbai can be assisted with taxi, car hire and shuttle services available.
          Parking is provided free of charge for guests. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The hotel's ticket service and tours can even help you book tickets and reservations for entertainment and explorations. While lodging at this wonderful hotel, a charming and cozy on-site fireplace will keep you warm on cold days and nights.
          Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at Waterstones Hotel. In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice. You can also get small travel items and sundries at the convenience stores without having to leave the Waterstones Hotel. The hotel is entirely non-smoking.
          Smoking may only take place in restricted designated areas.
          Guests are guaranteed a comfortable stay while at Waterstones Hotel. To enhance your stay, some rooms at the hotel come with blackout curtains and air conditioning. The hotel's in-room entertainment is second to none, with daily newspaper, television and cable TV provided to guests in select rooms. You may be assured to know that bottled water, a coffee or tea maker and mini bar are available in some select rooms.
          You can stay fresh and clean with toiletries and bathrobes provided in some of the guest bathrooms.


          Dining and things to do

          Wake up with no worries at Waterstones Hotel, where breakfast is provided free of charge. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Once there, be sure to check out bar for some in-house nighttime fun.
          The hotel even has in-house cooking amenities such as BBQ facilities for its most selective guests.
          Waterstones Hotel promises you a fun-packed holiday with a variety of activities and facilities. While you're there, be sure to take some time to explore the easily accessible beach. Warm up at the end of the day with a visit to the massage, hot tub, salon, steam room, spa and sauna. The many offerings at Waterstones Hotel ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool.
          The poolside bar at Waterstones Hotel gives you a great reason to spend more time in your swimsuit. With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag. Test your skills! Get competitive with your travel group or other guests, at the hotel's squash court, ping-pong table, tennis court and badminton court. No need to go anywhere after dinner -- play with friends or family at the library, games room and shared lounge and TV area.
          You can find a perfect memento of your trip, or grab some simple travel supplies at the shops and souvenir shops.


          Around the property

          With its convenient location, the hotel offers easy access to all Mumbai has to offer. Your first day during your stay at Waterstones Hotel should include a visit to Marine Drive located 19.9 km away. Photograph yourself in front of Chhatrapati Shivaji Terminus located 19.6 km away, which people travel great distances to see.


          Reasons to stay here

          This hotel's facilities score higher than 97% of accommodations in the city.
          Verified reviews for this hotel's food and dining options score it better than 98% of accommodations in the city.
          This accommodation beats more than 99% of competition in the city on room comfort.

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          Amenities and facilities
          Very good
          Facilities

          7.9

          Most talked about facilities

          Swimming Pool

          14 mentions

          Breakfast

          8 mentions

          Internet

          8 mentions

          Food & Dining

          5 mentions

          Languages spoken

          • English
          • Hindi

          Accessibility

          • Wheelchair accessible

          Internet access

          • Complimentary WIFi in all rooms
          • Wi-Fi in public areas

          Things to do, ways to relax

          • Badminton court
          • Billiards
          • Exercise area
          • Game room
          • Garden
          • Hot tub
          • Light therapy
          • Massage
          • Sauna
          • Spa
          • Squash court
          • Steam room
          • Swimming pool [indoor]
          • Swimming pool [outdoor]
          • Table tennis
          • Tennis court
          • Ticket services
          • Tours

          Cleanliness and safety

          • Body thermometer
          • Breakfast in room
          • Cashless payment service
          • Daily disinfection in all rooms
          • Daily disinfection in common areas
          • Doctor/nurse on call
          • Face coverings on staff
          • First aid kit
          • Free face masks
          • Guest rooms seal after sanitization
          • Hand sanitizer
          • Hot water linen and laundry washing
          • Individually-wrapped food options
          • Physical distancing of at least 1 meter
          • Protective screens in common areas
          • Rooms sanitized between stays
          • Safe dining setup
          • Shared stationery removed
          • Staff trained in safety protocol
          • Sterilizing equipment
          • Temperature check for guests and staff

          Dining, drinking, and snacking

          • Bar
          • BBQ facilities
          • Breakfast [free]
          • Coffee shop
          • Happy hour
          • Kitchen
          • Poolside bar
          • Restaurants
          • Room service [24-hour]

          Services and conveniences

          • Cash withdrawal
          • Concierge
          • Contactless check-in/out
          • Convenience store
          • Currency conversion service
          • Daily cleaning
          • Disabled facilities
          • Doorman
          • Dry cleaning
          • Elevator
          • Fireplace
          • Food delivery
          • Gift/souvenir shop
          • Hair salon
          • Invoice provided
          • Ironing service
          • Laundry service
          • Library
          • Luggage storage
          • Meeting/banquet facilities
          • Postal service
          • Safety deposit boxes
          • Shops
          • Smoke-free property
          • Smoking area

          For the kids

          • Babysitting service
          • Family room
          • Kids club
          • Playground
          • Swimming pool [kids]

          Access

          • Check-in/out [express]
          • Check-in/out [private]
          • Check-in [24-hour]
          • Fire extinguisher
          • Front desk [24-hour]
          • Pets allowed
          • Security [24-hour]

          Getting around

          • Bicycle parking
          • Car park [free of charge]
          • Car park [nearby]
          • Car park [on-site]
          • Rental car
          • Shuttle service
          • Taxi service
          • Transport to airport
          • Valet parking

          Available in all rooms

          • A/C
          • Alarm clock
          • Blackout curtains
          • Coffee/tea machine
          • Complimentary drinking water
          • Daily newspaper
          • Desk
          • Laptop safe box
          • Locker
          • Mini bar
          • Non-smoking
          • Phone
          • Satellite/cable channels
          • Seating area
          • Shower
          • Toiletries
          • Wake up call
          Food and dining
          Breakfast options
          • Continental
          • Vegetarian
          • Buffet
          Location
          Sahar Road, Andheri, Andheri East, Mumbai, India, 400059
          Excellent
          Location

          8.1

          Airports

          • Chhatrapati Shivaji Maharaj International Airport (BOM)
            2.2 km 24 min drive
          • Pune Airport (PNQ)
            123.4 km 3.4 hour drive

          Public transportation

          • Ajmera Marol Naka Station
            360 m
          • Airport Road Station
            590 m

          Hospital or clinic

          • Mangala Hospital
            2.1 km

          Shopping

          • R City Mall
            4.2 km

          Convenience store

          • On-site

          Cash withdrawal

          • ATM on-site
          What's nearby

          Popular landmarks

          • Juhu Beach
            5.4 km
          • Bandra-Worli Sea Link
            10.5 km
          • Shree Siddhivinayak
            11.1 km
          • Elephanta Caves
            16.8 km
          • Sri Sri Radha Gopinath Temple
            17.9 km
          • Chhatrapati Shivaji Terminus
            19.7 km
          • Marine Drive
            20.0 km
          • Nariman Point
            20.8 km
          • Gateway of India
            20.9 km
          • Colaba
            23.1 km

          Nearby landmarks

          • Ajmera Marol Naka Station
            360 m
          • Airport Road Station
            590 m
          • Saki Naka
            1.1 km
          • Chakala - J.B. Nagar
            1.2 km
          • Sanctum
            1.5 km
          • Asalpha
            2.1 km
          • Mangala Hospital
            2.1 km
          • Chhatrapati Shivaji Maharaj International Airport
            2.2 km
          • Jaymaa Vindya Kashni Temple
            2.2 km
          • Snow World
            2.4 km
          Distances shown are straight-line distances on the map. Actual travel distances may vary.
          Property policies
          Children and extra beds

          Extra beds vary by room. Please check each room's capacity for details.

          Minimum age of guests is: 4 year(s).

          Infant 4-4 year(s)
          Stay for free if using existing bedding.
          Baby cot/crib available upon request
          Children 5-12 year(s)
          Must use an extra bed
          If you need an extra bed, it will incur an additional charge.
          Guests 13 years and older are considered as adults
          Must use an extra bed which will incur an additional charge.
          Others
          • All credit card transactions made through American Express Cards will incur a 1% surcharge.
          • Boutique rooms have access to swimming pool and Gym, while higher category rooms have full access to Club facilities.
          • The property does not permit food from outside.
          • Please note that external speakers, outside Liquor, and carrying food in bulk not allowed
          • When booking 6 or more rooms, special policies may apply.
          Some helpful facts

          Check-in/Check-out

          • Check-in from15:00
          • Check-in until00:00
          • Check-out from00:00
          • Check-out until12:00
          • Reception open until23:59

          Getting around

          • Airport transfer fee0 INR
          • Distance from city center15 km
          • Travel time to airport (minutes)5

          Extras

          • Breakfast charge (unless included in room price)675 INR
          • Daily Internet/Wi-Fi fee675 INR

          The property

          • Non-smoking rooms/floorsno
          • Number of bars/lounges2
          • Number of floors6
          • Number of restaurants2
          • Number of rooms 99
          • Room voltage220
          • Year property opened2007
          • Most recent renovation2011

          Parking

          • Daily parking fee0 INR
          Property announcements

          A negative COVID-19 test no more than [3] days old must be presented upon check-in; otherwise, check-in may be refused.

          Please note that any changes in tax structure due to government policies will result in revised taxes, which will be applicable to all reservations and will be charged additionally during check out.

          Reviews of Waterstones Hotel from real guests

          Provided by verified guests of Agoda
          7.9
          /
          10
          Cleanliness8.4
          Facilities7.9
          Location8.1
          Room comfort and quality8.7
          Service8.0
          Value for money7.6
          High score for Mumbai
          Rating
          9+ Exceptional (64)
          8-9 Excellent (47)
          7-8 Very Good (39)
          6-7 Good (17)
          <6 Below Expectation (27)
          Time of the year
          Mar - May (36)
          Jun - Aug (24)
          Sep - Nov (52)
          Dec - Feb (82)
          All guests (368)
          All room types
          All languages

          Show reviews that mention 

          Showing 194 verified guest comments
          12345
          9.0
          Exceptional
          Paula from United Kingdom
          Family with young children
          Boutique Double
          Stayed 4 nights in August 2015

          Delightful boutique hotel close to the airport”

          Quirky rooms, excellent food, efficient and friendly staff

          I stayed at Waterstones for 4 nights with my husband and two children. The rooms are very well designed and a break from the standard hotel room I've come to expect. Staff are professional, courteous and friendly. Next door is Waterstones Club with a lovely pool and the White Barn restaurant which serves delicious Indian/Mumbai food plus a range of other cuisines. The only issue was the internet connection which was not as fast and reliable as I need.

          Reviewed September 03, 2015

          See room deals

          9.2
          Exceptional
          Prapti from India
          Group
          Boutique Double
          Stayed 1 night in December 2020

          Amazing experience”

          I enjoyed my bdae at waterstone hotel and would also like to thank agoda for clearing out the issue at check in at earliest out of 10 i would recommend 10 to go for waterstone beautiful location for every occation i enjoyed games and movie and also its budget ful if you go in group even though pool waa not allowed due to restriction it was pleasure to see such clean water i would definately kike to go after lockdown to explore the pool 🥰🥰😍😍which i missed this time Thanks waterstones for wonderful location and thanks agoda for smotthless booking 😍👍👍

          Reviewed December 10, 2020

          See room deals

          Dear Guest, Greetings from the Waterstones Hotel & Club!! Thank you for leaving us such a wonderful review. We are extremely delighted to know that you have loved the experience curated for you. Your comments about our service levels will surely motivate our team members. We put guest experience and value perceptions as our priority, and your review reaffirms the hard work the team has put in. We look forward to welcoming you back at the property soon.

          Responded January 25, 2021
          Waterstones Hotel
          10.0
          Exceptional
          Dr from India
          Solo traveler
          Boutique Double
          Stayed 2 nights in January 2021

          Beautiful Surprise in Mumbai City!”

          Waterstone was a chance find on Agoda. IT turned out to be much more than expected. Room size is amazing. The decor is different. I was on the Ocean theme floor and the room was decorated to match the theme. Cozy yet elegant. The food is delicious and staff is very courteous. The hotel has a complete Entertainment club attached to it and that place made me feel I should be living in Mumbai. Go for it blindfolded!!

          Reviewed January 26, 2021

          See room deals

          Dear Guest, Greetings from the Waterstones Hotel & Club!! Thank you for choosing to stay with us during your recent visit to Mumbai city, and taking time to review us on this travel forum. Your comments about our room theme, facilities, ambiance and the club are indeed heart-warming. And we are delighted to hear that you thoroughly enjoyed your stay. Your feedback means so much to us and I have shared the same with the whole team. Once again, thank you for choosing to stay with us and we hope the Waterstones remain your hotel of choice in Mumbai.

          Responded February 05, 2021
          Waterstones Hotel
          10.0
          Exceptional
          Sunitha from India
          Couple
          Boutique Double
          Stayed 2 nights in October 2020

          Amazing hotel & Value for Money”

          I had the most pleasant stay at Waterstones hotel. Everything was perfect, right from the warm welcome by the Security at the entrance, the sanitisation facilities, the support from Staff at reception, helpful housekeeping, all of it made us feel safe. The rooms are spacious and are themed which makes it even more beautiful. The breakfast was tasty and they had a lot of options available. I had a wonderful experience and would definitely recommend this Hotel.

          Reviewed October 20, 2020

          See room deals

          Dear Guest, Greetings from the Waterstones Hotel & Club!! Thank you for leaving us such a wonderful review. We are extremely delighted to know that you have loved the experience curated for you. Your comments about our service levels will surely motivate our team members. We put guest experience and value perceptions as our priority, and your review reaffirms the hard work the team has put in. We look forward to welcoming you back at the property soon.

          Responded January 25, 2021
          Waterstones Hotel
          10.0
          Exceptional
          Emma from United Kingdom
          Business traveler
          Boutique Double
          Stayed 1 night in January 2019

          Gem in the city ”

          We were in mumbai for a business event and spent 8 nights here. The rooms are better than you can see in the pictures, the gym is the best equipped health club Gym in mumbai, the restaurants and accommodating and they don't mention they have a daily lunch and evening buffet which is extraordinary value. There are some small shops around the corner if you need additional personal items, uber is easy to anywhere a d you aren't stuck in an "airport area" you are 20 minutes away from the city centre and malls etc. The staff are just incredible and kind, all of them. I need to mention the breakfast, some people have said on reviews the breakfast is average, this is nonsense. Fresh fruit, Indian dishes, continental dishes, croissants, smoothies AND THE eggs man! I letter that are beyond reproach with anything you want. Breakfast is AWESOME!!

          Reviewed January 15, 2019

          See room deals

          Dear Guest, We are so pleased to have received such a glowing feedback from you! Many thanks for taking the time out to share about your experiences with the hotel over the period of time and also, your kind remarks about staffs. It is wonderful to hear that our staff did such a great job to bring best services that we can offer here. It is wonderful to know that you enjoyed our unique ambiance & personalized service, and that your experience at our little oasis in Mumbai was memorable. The team at the Waterstones believes in going the extra step in order to ensure a memorable experience for all our guests. We thank you for your appreciation and your positive feedback and look forward to seeing you back at the Waterstones Hotel on your next visit to the city. Warm Regards, Kapil Kapoor

          Responded January 15, 2019
          Waterstones Hotel
          10.0
          Exceptional
          trupti from India
          Group
          Boutique Double
          Stayed 1 night in January 2021

          Great Stay ”

          We were group of 3 gals and extremely enjoyed our stay with Waterstone .Club facility is super entertaining you just do not need to go out side and fine something to spend a time on . You can just relax at boutique rooms and have fun time at Waterstone club . Highly recommended if you are accompanied with family ,kids .

          Reviewed February 12, 2021

          See room deals

          Dear Guest, Greetings from the Waterstones Hotel & Club!! Thank you for leaving us such a wonderful review. We are extremely delighted to know that you have loved the experience curated for you. Your comments about our service levels will surely motivate our team members. We put guest experience and value perceptions as our priority, and your review reaffirms the hard work the team has put in. We look forward to welcoming you back at the property soon.

          Responded February 19, 2021
          Waterstones Hotel
          9.0
          Exceptional
          Rolf from Switzerland
          Couple
          Stayed 3 nights in February 2013

          innovative hotel with unique rooms near airport”

          spacious rooms, excellent recreational area at the club, tasty food

          being back in this unique hotel we enjoyed the perfect pick-up service and the rooms with its unique setting. breakfast buffet and service is superb. the waterstone club next door offers great relaxation and food.

          Reviewed February 24, 2013

          See room deals

          10.0
          Exceptional
          Elizabeth from United Kingdom
          Couple
          Boutique Double
          Stayed 1 night in November 2018

          Excellent stay”

          Had a lovely stay here for one night between flights. Not far from the airport, less than 100rs for a rickshaw or 200rs for a taxi (over 700rs if you use hotel taxi though). Feels very safe because of security gates and staff. All staff were very polite and couldn't do enough. When we cleared up the plate after our lovely 60rs macaroons (handmade by the baker) they were most apologetic. Lovely rooms with a bed in the middle, we stayed in a glacial themed room which was good. In the early evening housekeeping came round to deliver a few chocolates. The Chinese style restaurant there was awesome, we did the deal for about 1000rs each to keep picking our own noodles, veg and meat. There was lots of choice and the breakfast was awesome too, you can get pancakes and eggs etc made for you but there is also a buffet. We had club access included in the room price, the pool is huge and had lovely surroundings. I don't have anything bad to say about this hotel.

          Reviewed December 01, 2018

          See room deals

          Dear Guest, Thank you very much for sharing your views. It was really gratifying to read your feedback and I hope that Waterstones Hotel continues to be your preferred choice of hotel in Mumbai. It’s commendation from guest like you that motivates every team member to go that extra step and it is truly satisfying to know that your experience was superlative. Looking forward to welcome you back soon at Waterstones Hotel. Warm Regards, Kapil Kapoor

          Responded January 15, 2019
          Waterstones Hotel
          8.0
          Excellent
          Daehyun from South Korea
          Business traveler
          Boutique Double
          Stayed 1 night in January 2018

          Wonderful waterstone hotel”

          They got best factility in india hotel...wonderful swimming pool, tennis courts, badminton room.. high quality coaches......I am highly recommanding waterstone hotel in mumbai India

          Reviewed February 14, 2018

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          Thank you for taking time and posting a review of our hotel . It was a privilege to have you stay with us at Waterstones Hotel. We are glad to learn that you were impressed with the overall facilities at our hotel. I have shared your feedback with my entire team. Your words of appreciation are huge motivation and encouragement for us at Waterstones. We will continue to strive to add more value and comfort to your future stays. We value your patronage and look forward to welcoming you again at the Waterstones Mumbai. Regards, General Manager - Waterstones Hotel

          Responded April 18, 2018
          Waterstones Hotel
          9.3
          Exceptional
          James from United Kingdom
          Solo traveler
          Stayed 1 night in November 2012

          The best hotel in Mumbai”

          Room decor, Service, food, health club, pool

          This was my first night in Mumbai and I arrived at 01:30 to be met by a smiling concierge service who whisked my bags up to reception where I was met by the attentive staff and my bags taken up to my room. I stayed in the Ice themed room with a HUGE bed and TV and an amazing storm shower to unwind in after 15 hours of travel. Room service and food was excellent. Strolled down to the health club at 3am and was told I could use the pool if I wished. It's set in amazing green grounds with bar facilities and during the day you can use the spa. I loved it so much that I stayed here on my last night with 3 other friends before heading home. On this last night we ate out on the terrace and enjoyed a great meal. The service here is unbelievable and everyone was so helpful. If I ever go back to Mumbai I'll stay here because of it's proximity to the airport!

          Reviewed November 29, 2012

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          8.4
          Excellent
          Ravindra from India
          Business traveler
          Stayed 1 night in September 2017

          Good transit hotel”

          Waterstones is well located if you have an early flight to catch; its close to the international airport. The design is eclectic and the rooms very spacious. The hotel though needs to pay a little attention to maintenance. An excellent property is somewhat mattered by mold on the bathroom wall. Overall though, this is good value for money.

          Reviewed September 16, 2017

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          Thank you for choosing to stay with us during your recent visit to Mumbai city, and taking time to review us on this travel forum. Your comments about the rooms and the overall hotel design is indeed heartwarming and I am glad you had a comfortable stay with us. Your feedback about the maintenance have been noted for immediate action. Also, thank you for highlighting our strategic location which enables our guests to save on their valuable travel time. Once again, thank you for choosing to stay with us and we hope the Waterstones remain your hotel of choice in Mumbai.

          Responded November 10, 2017
          Waterstones Hotel
          9.6
          Exceptional
          Sachin from United States
          Family with young children
          Boutique Double
          Stayed 2 nights in November 2019

          Family stay”

          Good for family, great location near by international airport, staff is polite and rooms are clean and lovely decoration. Breakfast is very yummy, my parents really enjoyed the stay in waterstones.

          Reviewed December 04, 2019

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          9.0
          Exceptional
          Eva from Australia
          Couple
          Stayed 2 nights in January 2013

          Lovely Hotel”

          close to the international airport

          Great hotel with clean rooms and helpful staff. The pool is great for a refreshing swim after a day out and about in busy Mumbai. Good that it is close to the airport for travel purpose however is quite far from most of the attractions of Mumbai.

          Reviewed February 15, 2013

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          7.6
          Very good
          Zeenat from South Africa
          Family with young children
          Stayed 3 nights in January 2018

          A Good Hotel”

          Waterstones was a decent stay. It was good value for money, clean with excellent facilities for a young family. However, I did not enjoy the location (it was too secluded), and the service could have been better.

          Reviewed February 15, 2018

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          Thank You for reviewing our Hotel on this forum. I have noted your feedback and the same has been shared with my team members to ensure that the service related issues are redressed and you receive the highest level of service on your next visit.May we request you to consider this as an aberration not reflective of our regular service standards and hope you give us an opportunity in the future to make your stay an enjoyable and memorable one. Regards, General Manager - Waterstones Hotel

          Responded April 18, 2018
          Waterstones Hotel
          9.0
          Exceptional
          OLIVIER from France
          Business traveler
          Stayed 1 night in May 2014

          Fantastic hotel - a heaven of peace in busy Mumbai”

          Location, Pool, Gardens, SPA

          This is a fantastic hotel and truly a heaven of peace in busy Mumbai with amazing large Pool, great Gardens and good SPA. Staff is helpful all the time, everywhere, a real nice corporate culture. A few week points are the low internet bandwidth in the room and an overcomplicated TV.The rest is perfect.

          Reviewed May 30, 2014

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          7.0
          Very good
          Subhadeep from India
          Family with young children
          Boutique Double
          Stayed 1 night in November 2015

          Decent stay near Mumbai International Airport”

          Food, Room Condition and Cleanliness

          Waterstones Hotel is a decent stay near Mumbai International Airport. The food and cleanliness of hotel is good and you would like to stay with your young family. Commuting can be a challenge when you have rush hour with Airport Traffic. Overall, a decent stay and just add there is an industrial plant next to this hotel.

          Reviewed January 19, 2016

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          9.3
          Exceptional
          Emanuele from Italy
          Business traveler
          Stayed 2 nights in August 2012

          great business hotel”

          swimming pool, quiet, new

          i go there every time im in Mumbai. Great business hotel with improved WIFI

          Reviewed August 16, 2012

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          8.7
          Excellent
          OLIVIER from France
          Business traveler
          Stayed 1 night in December 2012

          A real gem at the doorstep of the airport”

          Spacious, green, relaxing, modern, comfortable, diligent staff

          This hotel is a real gem in busy Mumbai. It is spacious, green, relaxing, modern, comfortable and the staff is most diligent. The pool is olympian, the garden is sumptuous. I could not dream of a better hotel in Mumbai. Too bad that the add-ons are so expensive (breakfast, taxis).

          Reviewed December 18, 2012

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          9.6
          Exceptional
          munira from United States
          Family with young children
          Boutique Double
          Stayed 2 nights in December 2019

          hands down beats stay at my in laws place! ”

          We needed a hotel that was close enough to my in-laws place in marol. Loved our stay. Double beds were tight but we were helped with a rollaway bed. Room was large enough for the 4 of us. The pool was amazing and our booking included access to the club next door. The kids had a blast. Breakfast was good and included Indian breakfast stuff along with the usual fare. Service was delightful - staff went above and beyond to ensure our stay was great. Only thing that was a blip was that they charge for internet. Every Uber driver and rickshaw driver complained of the access road but was not a big deal for me.

          Reviewed December 30, 2019

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          Dear Guest, Greetings from the Waterstones Hotel & Club!! Thank you for patronizing Waterstones Hotel on your recent visit to Mumbai and your feedback about the approach road is noted for an immediate action. Also with regards to the chargeable internet, we have started offering complimentary WiFi to all our guest henceforth. I humbly appreciate your glowing comments about the club and look forward to host you once again in near future.

          Responded February 05, 2021
          Waterstones Hotel
          9.3
          Exceptional
          Mary from Philippines
          Business traveler
          Stayed 1 night in February 2009

          Gordon House Suites”

          relaxed atmosphere
          cant think of any

          Gordon house suites is exudes a refreshing and relaxed athmosphre. The design is very interesting, and color schemes, room arangement a welcom difference from the other hotels i have stayed in at the airport. I anticipated a little difficulty in finding this place since it is off the main road. However the big sinage at the roadside was a help and allayed my fear of not finding it. Too bad I did not get to try the spa fascilities. Service is good. I ordered a fish dish which didn't quite meet my standard of freshness, it was changed without question to a delicious substitute. The frech fries that go with the fried fish are great tasting.

          Reviewed February 09, 2009

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