Westgate Lakes Resort and Spa

Westgate Lakes Resort and Spa

9500 Turkey Lake Road, International Drive - Convention Center, Orlando (FL), United States, 32819
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 Westgate Lakes Resort and Spa
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    Deluxe One-Bedroom Villa Westgate Lakes Resort and Spa
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     Westgate Lakes Resort and Spa

    Guest reviews

    8.1
    Excellent
    /10
    (114 reviews)See what guests said
    9.6
    Exceptional

    "Perfect room for a couple."

    matthew

    -

    October 14, 2018

    8.3
    Excellent value for money
    Recommended by 86% of guests

    Property highlights

    • Hot tub

    • Air conditioning

    • Bar

    • Poolside bar

    This property is in high demand!Booked 19 times since yesterday
    Excellent
    Location
    8.4
    See map
    Excellent location - Inside city center
    Nearby
    Popular
  • Orange County Convention Center580 m
  • WonderWorks Amusement Park730 m
  • Tharoo & Co750 m
  • International Train & Trolley Museum830 m
  • Pirate's Cove Adventure Golf1.6 km
  • Titanic, Ship of Dreams Exhibit1.7 km
  • Madame Tussauds Orlando1.73 km
  • The Orlando Eye1.81 km
  • Gator Motel1.82 km
  • Ripley's Believe It Or Not2.14 km
  • Value for money8.3
    Location rating8.4
    Nearest airportKissimmee Gateway Airport (ISM)
    Distance to airport15.3 km
    Select your room
    8.1
    Excellent
    Room comfort & quality
    Two Bedroom Villa
    Two Bedroom Villa
    ...
    • Room size: 117 m²/1259 ft²
    • Balcony/terrace
    • 2 double beds and 1 king be...
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    One Bedroom Villa
    One Bedroom Villa
    ...
    • Room size: 46 m²/495 ft²
    • Balcony/terrace
    • 1 king bed and 1 sofa bed
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    Deluxe One-Bedroom Villa
    Deluxe One-Bedroom Villa
    ...
    • Room size: 80 m²/861 ft²
    • Balcony/terrace
    • 1 king bed and 1 sofa bed
    Enter dates to see prices
    Studio Villa
    Studio Villa
    ...
    • Room size: 46 m²/495 ft²
    • Balcony/terrace
    • 1 king bed and 1 sofa bed
    Enter dates to see prices
    Studio with Horror Nights Event Shuttle
    Studio with Horror Nights Event Shuttle
    ...
    • Room size: 45 m²/484 ft²
    • Balcony/terrace
    • 1 super king bed and 1 sofa...
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    3 Bedroom
    3 Bedroom
    ...
    • Room size: 157 m²/1690 ft²
    • 2 bathrooms
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    Three Bedroom Villa
    Three Bedroom Villa
    ...
    • Balcony/terrace
    • Shower and bathtub
    • 2 double beds and 2 super k...
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    Deluxe Triple
    Deluxe Triple
    ...
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      Three Bedroom Villa B2B Rate DB ( No Breakfast )
      Three Bedroom Villa B2B Rate DB ( No Breakfast )
      ...
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        Apartment 2 bedroom - Single use
        Apartment 2 bedroom - Single use
        ...
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          Have a question for Westgate Lakes Resort and Spa?

          What people love about the property

          • 10.0
            Exceptional

            "Rooms are big and clean."

            Angela

            |

            February 27, 2018

          • 10.0
            Exceptional

            "Staff are friendly and amenities are great."

            Angela

            |

            February 27, 2018

          • 8.0
            Very good

            "This is a very nice resort and I definitely recommend."

            Efrain P.

            |

            January 2, 2017

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          More about Westgate Lakes Resort and Spa

          More about Westgate Lakes Resort and Spa

          10.0
          Exceptional

          "It was our second time there, very clean, very friendly."

          John

          |

          March 6, 2018

          An overview

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          What they offer

          10.0
          Exceptional

          "So from Boston to Orlando the Rivera family wants to thank t..."

          Jacinta

          |

          September 29, 2018

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          Nearest essentials

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          What's nearby

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          Property's guest policies

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          Some helpful facts

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          Real reviews from real guests

          Agoda Reviews (114)Booking.com Reviews (2347)
          8.1
          /
          10
          Cleanliness8.0
          Facilities8.2
          Location8.4
          Room comfort and quality8.1
          Service8.0
          Value for money8.3
          Provided by verified guests of Agoda
          All languages
          All guests (114)
          All room types
          Showing 69 verified guest comments
          1234
          10.0
          Exceptional
          June from Malaysia
          Couple
          Studio Villa
          Stayed 5 nights in February 2019
          Fav hotel in orlando”
          my fav hotel in orlando , near to walmart and Universal studio. 20 min drive to disney world .
          Reviewed February 12, 2019
          10.0
          Exceptional
          Jon from United States
          Business traveler
          Standard Studio
          Stayed 5 nights in September 2018
          Came to Orlando for the Microsoft Convention ”
          and only enjoyed my stay in Florida because of the resort and it's amenities. Not having to go too far for basic necessities because there is a mini mart on site was awesome, and great food at the restaurant as well. Thank you everyone.
          Reviewed October 02, 2018
          Jon, Thanks so much for staying with us and sharing your great feedback. We are happy to hear that we could comfortably accommodate all of your needs. We appreciate your business and hope that you will return for another stay in the future! - Kai
          Responded October 10, 2018
          Westgate Lakes Resort and Spa
          10.0
          Exceptional
          Jacinta from United States
          Couple
          Studio King and Sofa Bed (up to 4)
          Stayed 6 nights in September 2018
          Overall experience ”
          Upon check in we were greeted by vivacious young woman name Angela, who provided one of the best customer service experiences I've ever had. Thank you Angela. While leaving chk in we met by a wonderful gentleman named Freedom who offered to escort us to our room. Once we parked he proceeded to help my husband carry all of our luggage to our room. (May I mention we never asked for any directions nor help). Freedom took it upon himself to be welcoming inviting and Extremely helpful. Upon entering our room, I couldn't help but notice how clean spacious everything was. Our mattress was Brand new & very comfortable, we had a wonderful view as well. Our overall experience Was fantastic you have an amazing team, Even down to the wonderful woman (Miss Sharon I believe)who works the day shift in deli who provided my husband & I the best food , we felt at home with her. So from Boston to Orlando the Rivera family wants to thank the Westgate lakes for a wonderful experience see you soon
          Reviewed September 29, 2018
          Jacinta, Thank you so much for visiting our resort and sharing your experience! We are thrilled that you had a wonderful stay with us and enjoyed so many different aspects of our property. We love creating memorable experiences for our guests and we are glad that our team was able to accommodate all of your needs. We are looking forward to our next opportunity to welcome you back! - Kai
          Responded October 10, 2018
          Westgate Lakes Resort and Spa
          8.0
          Excellent
          Robert from United Kingdom
          Couple
          Studio Villa
          Stayed 2 nights in September 2018
          Nice resort”
          Nice resort, showing some signs of age, but still very well maintained, we are moving on to another location but would definitely stay again. One downside we extended our stay twice. Both times I had to insist that I was not going to pay hotel fees, (they were adamant they were in addition to the FULL and final invoice I had paid to agoda) these were waived in the end, but only after some discussion,which is not really what I want when I’m on holidays
          Reviewed September 14, 2018
          Robert, Thanks for visiting us and sharing your feedback. We are happy to hear that you enjoyed our property. We apologize for any miscommunication in regards to our resort fees. We do charge these fees for all of our properties and they are listed in our terms and conditions and your reservation. We are glad that the issue was ultimately resolved and that you could enjoy the rest of your stay. We hope to have the opportunity to welcome you back in the future. - Kai
          Responded September 27, 2018
          Westgate Lakes Resort and Spa
          9.6
          Exceptional
          Yevgeniya from United States
          Family with teens
          Studio Villa
          Stayed 1 night in January 2019
          Exceptional”
          Good price, friendly staff, accommodating, nice pools, nice shops on premises. Beautiful view of the lake from the window.
          Reviewed January 31, 2019
          Yevgeniya, thank you for your review of Westgate Lakes Resort & Spa. Nothing pleases us more than knowing we were able to provide you with a stay that met all your expectations. We are honored to have had the chance to serve you, and we hope to see you again soon. Regards, Sam
          Responded February 02, 2019
          Westgate Lakes Resort and Spa
          8.4
          Excellent
          Paul from United States
          Business traveler
          Studio Villa
          Stayed 3 nights in January 2019
          Excellent”
          It's the little things, like free Wi-Fi and toiletries, that were missing to make this a better experience.
          Reviewed January 23, 2019
          Paul, Thank you for sharing your feedback with us, While we are happy that your overall visit was enjoyable, we regret that you may have had several concerns about your experience. We take note of all guest comments as we strive to deliver the most complete vacation experience. We hope to welcome you back soon so that create a stay that exceeds your expectations. Regards, Kai
          Responded January 31, 2019
          Westgate Lakes Resort and Spa
          7.6
          Very good
          Sean from United States
          Couple
          Studio Villa
          Stayed 3 nights in December 2018
          It was nice even with the pushy sales people”
          The staff was really nice and they were in a great location, however they have absolutely no parking available and it takes a while to get a shuttle to anf from your room. I thinknthat needs to be improved. Also, I personally wont be staying there just because of the rudeness we experienced from the timeshare salesman. They were so pushy and got rude when you turned them done.....that alone will have me look elsewhere for a hotel for next year.
          Reviewed December 10, 2018
          Sean, thank you for choosing to stay with us at Westgate Lakes Resort & Spa. We are happy to hear that you enjoyed our ideal resort location. We do regret to hear that you experienced some issues with our parking. Please know that we are currently working on bettering this aspect of our resort for our guests. We also have a parking garage available near the entrance of the resort, and a shuttle to bring you back to your building so you won't need to walk far. As a timeshare resort, we allow our sales staff to promote and offer some of our more popular vacation packages and timeshare properties; however, the overall customer service experience provided to our guests should certainly not be altered in any way. Although you mentioned this may be your last visit, we certainly hope you give us another chance to turn your thoughts around. Sam
          Show more
          Westgate Lakes Resort and Spa
          10.0
          Exceptional
          Andrew from Canada
          Couple
          Studio Villa
          Stayed 2 nights in February 2018
          Great stay”
          In reading other reviews before staying, I was a little worried about the sales tactics being forced upon me during my stay. I am pleased to say that there was no bullying or sales pitch. For those who are cheap and looking for freebies, there is a seminar to attend that offers a $100 gift card and free breaky. I am well aware of what the seminar would entail, so I didn't attend . There was no pushy selling at checking at all. Had a great experience. The screened in balconies are fabulous
          Reviewed March 03, 2018
          Thank you for choosing the Westgate Lakes Resort & Spa. We appreciate your comments and are glad you found us to be a beautiful resort. Making memorable stay experiences with our valued guests is what we do best! We invite you back and hope to see you again very soon. Nicole
          Responded May 10, 2018
          Westgate Lakes Resort and Spa
          10.0
          Exceptional
          Angela from Canada
          Couple
          Studio Villa
          Stayed 3 nights in February 2018
          Very nice place”
          Rooms are big and clean. Staff are friendly and amenities are great. Free disney tramsportation as well. Great place but thet will try to get you to do a 2hour timeshare presentation while youre there. Google for prices. You can get it cheap and its very worth it.
          Reviewed February 27, 2018
          Thank you for posting such great review of the Westgate Lakes Resort & Spa. We are thrilled to learn your time with us was splendid, and we look forward to welcoming you back soon! Nicole
          Responded May 10, 2018
          Westgate Lakes Resort and Spa
          6.4
          Good
          Job from Netherlands
          Couple
          Studio Villa
          Stayed 4 nights in October 2018
          Good”
          overall hotel is good and would recommend, only after traveling for many hours being charged for usd 20 for a socalled free breakfast is very disappointing, specially after we found out this it a so-called tell-sell story/scam very disappointing to find this out afterwards. you cannot do that to clients/people who are tyred of travelling and dont get a clear picture what is behind it all. Why would we travell to Orlando and sit down and listen for a 90 minutes peptalk about investments.... crazy
          Reviewed October 16, 2018
          Thank you for your review. Please note that we are a timeshare company and we love sharing all that we have to offer with our resort guests. We do hope to have another opportunity to welcome you. Thank you for choosing Westgate Lakes Resort & Spa. Regards, Kendall
          Responded October 19, 2018
          Westgate Lakes Resort and Spa
          8.0
          Excellent
          William from United States
          Family with young children
          Studio Villa
          Stayed 4 nights in January 2019
          Very nice hotel ”
          I like the condo like feel and that house keeping is not in every day. Having a seperate bedroom is a real plus!
          Reviewed January 07, 2019
          Thank you for being our guest and for providing a review. We are happy to hear that you were pleased with your accommodations and invite you to visit with us again soon! Regards, Trina
          Responded January 15, 2019
          Westgate Lakes Resort and Spa
          8.4
          Excellent
          Mohammed from Saudi Arabia
          Solo traveler
          STUDIO STANDARD - SELF CATERING
          Stayed 3 nights in December 2018
          Clean and neat”
          Only disappointment is the WiFi is not free.
          Reviewed December 17, 2018
          Mohammed, Thank you for visiting Westgate Lakes Resort & Spa and sharing your rating with us. We are happy that your overall stay with us was enjoyable and that we could leave a favorable impression on you. We appreciate your comments and will use them to better serve our future guests, and we hope to host your next visit to the Orlando area. Regards, Lamar
          Responded December 21, 2018
          Westgate Lakes Resort and Spa
          8.4
          Excellent
          Hisham from Saudi Arabia
          Group
          Studio Villa
          Stayed 3 nights in January 2018
          Excellent”
          There was an issue with the payment, as money was already dedectued from my account through Agoda, and I was also required to pay the same amount at the hotel. The issue was resolved and I was refunded, but it took some effort and patience to get it done. Otherwise no issues, good facilities and location.
          Reviewed January 13, 2018
          Thank you for choosing the Westgate Lakes Resort & Spa. We appreciate your comments and are glad your issues were resolved and you had a wonderful stay. Making memorable stay experiences with our valued guests is what we do best! We invite you back and hope to see you again very soon. Nicole
          Responded May 10, 2018
          Westgate Lakes Resort and Spa
          8.0
          Excellent
          Efrain from Brazil
          Couple
          Two Bedroom Villa
          Stayed 12 nights in December 2016
          Nice hotel poor wi-fi”
          This is a very nice resort and I definitely recommend. However, be aware their wi-fi connection is very poor and the cleaning should be improved during the stay. We got the apartment very cleaned, however the daily cleaning should be better (specially the bath).
          Reviewed January 02, 2017
          Thank you so much for letting us know what parts of your stay and our property were to your liking and of course, not to your liking. Feedback like this helps us to identify areas in which we could improve to make future guests stays all that much better. We appreciate your help in this manner and hope to see you again soon! Anja
          Responded September 19, 2017
          Westgate Lakes Resort and Spa
          5.3
          Peter from United Kingdom
          Business traveler
          Studio Villa
          Stayed 1 night in March 2013
          Functional but no assistance from hotel”
          Huge size and activities for families
          I was there for a conference. 45 minute wait for check in then no assistance getting 800m to room. Staff were plentiful but useless throughout. I was given a huge apartment which was nice but unnecessary. Having a car is essential at this place. It is only 300m from convention centre but about 5 miles to get there. Also resort is huge and you need a car to get around it. Rooms were only superficially cleaned
          Reviewed September 01, 2013
          8.3
          Excellent
          Oswald from United States
          Family with teens
          Stayed 2 nights in January 2011
          Love the Roman whirlpool!”
          Roman whirlpool, spaceous room
          the 2 bedroom suite is the way to go when you are talking about being able to relax and enjoy yourself. Gave a very at home feeling. Friends of mine tok the tour and we went mini golfing. this place could use some natural gas grills instead of the two small beach style BBq grills but all in all it was a great time. Would def stay at again as long as the price is right! thanks agoda!
          Reviewed January 26, 2011
          8.3
          Excellent
          Ben from United States
          Couple
          Studio Villa
          Stayed 1 night in February 2010
          visit to orlando”
          checkin was fast...no problems at all
          needs a little updating and the place is so big that you can get turned around easy
          we checked in late. everything was easy and smooth. we were in and out in 5 min total. we had a little problem finding the exact room we were in because there are so many buildings. but, the rooms are spacious and have a huge jacuzzi tub. overall, i was happy with the stay.
          Reviewed March 08, 2010
          8.3
          Excellent
          Andy from United States
          Solo traveler
          Stayed 2 nights in October 2008
          Westgate in Orlando”
          Very nice room for the price.
          Parking and available rooms at check in.
          Nice location. Have stayed here many other times. Had a favorite building but room were limited.There is a charge for wireless internet from your room. Most upscale hotels don't charge for this. TV reception was choppy at times and there was no directory provided. Liked their restaurant; Smoke House grill.
          Reviewed October 08, 2008
          2.0
          Jessica from United States
          Family with young children
          Studio Villa
          Stayed 2 nights in May 2018
          TERRIBLE EXPIERENCE”
          From being placed in the wrong room, dirty pools, I have pictures of security guards sleeping in their golf carts instead of patrolling the facility. the manager at Drafts sports bar was inconsiderate and very disrespectful his name is mark, I DO NOT RECOMMEND THIS FACILITY. very misleading about Timeshares.
          Reviewed May 14, 2018
          Jessica, Thank you for sharing the details of your experience at Westgate Lakes Resorts & Spa. We truly regret that you were disappointed with our resort facility and certain staff members. Please know that our objective is to provide all our guests with a vacation that is both relaxing and enjoyable. We do regret any inconvenience you may have endured and will be forwarding your feedback to management in order to make improvements for a more pleasurable stay in the future. -Nicole
          Responded November 29, 2018
          Westgate Lakes Resort and Spa
          9.6
          Exceptional
          matthew from United Kingdom
          Couple
          Studio Villa
          Stayed 7 nights in October 2018
          Amazing, would return”
          Perfect room for a couple. Family friendly place. Pools could be cleaned out more regularly (leaves)
          Reviewed October 14, 2018
          Matthew, We are thrilled to see that you enjoyed your stay with us! We look forward to serving you again in the future! - Kai
          Responded October 19, 2018
          Westgate Lakes Resort and Spa
          1234
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