Westgate Lakes Resort and Spa

Westgate Lakes Resort and Spa

9500 Turkey Lake Road, International Drive - Convention Center, Orlando (FL), United States, 32819
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One Bedroom Villa Westgate Lakes Resort and Spa
One Bedroom Villa
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    Swimming pool Westgate Lakes Resort and Spa
    Swimming pool Westgate Lakes Resort and Spa
    Fitness center Westgate Lakes Resort and Spa
    Deluxe One-Bedroom Villa Westgate Lakes Resort and Spa
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     Westgate Lakes Resort and Spa

    Guest reviews

    8.1
    Excellent
    /10
    (140 reviews)See what guests said
    10.0
    Exceptional

    "Beautiful place, spotless and the staff were wonderful!"

    Kathy

    -

    April 10, 2018

    8.3
    Excellent value for money

    Property highlights

    Things you'll love

    • Hot tub

    • Air conditioning

    • Bar

    • Poolside bar

    This property is in high demand!

    Booked 15 times since yesterday

    Excellent
    Location
    8.5
    See map
    Excellent location - Inside city center
    Nearby
    Popular
  • Sand Lake Hospital150 m
  • Dr P Phillips Hospital200 m
  • Orlando Orthopaedic Center520 m
  • Orange County Convention Center580 m
  • WonderWorks Amusement Park730 m
  • Tharoo & Co750 m
  • International Train & Trolley Museum830 m
  • Pointe Orlando860 m
  • Visitors Bureau1.34 km
  • Pirate's Cove Adventure Golf1.6 km
  • Value for money8.3
    Location rating8.5
    Nearest airportKissimmee Gateway Airport (ISM)
    Distance to airport15.5 km
    Select your room
    8.1
    Excellent
    Room comfort & quality
    Two Bedroom Villa
    Two Bedroom Villa
    ...
    • Room size: 117 m²/1259 ft²
    • Balcony/terrace
    • 2 double beds and 1 king be...
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    One Bedroom Villa
    One Bedroom Villa
    ...
    • Room size: 46 m²/495 ft²
    • Balcony/terrace
    • 1 king bed and 1 sofa bed
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    Deluxe One-Bedroom Villa
    Deluxe One-Bedroom Villa
    ...
    • Room size: 80 m²/861 ft²
    • Balcony/terrace
    • 1 king bed and 1 sofa bed
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    Studio Villa
    Studio Villa
    ...
    • Room size: 46 m²/495 ft²
    • Balcony/terrace
    • 1 king bed and 1 sofa bed
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    Studio with Horror Nights Event Shuttle
    Studio with Horror Nights Event Shuttle
    ...
    • Room size: 46 m²/495 ft²
    • Balcony/terrace
    • 1 super king bed and 1 sofa...
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    3 Bedroom
    3 Bedroom
    ...
    • Room size: 157 m²/1690 ft²
    • 2 bathrooms
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    Three Bedroom Villa
    Three Bedroom Villa
    ...
    • Balcony/terrace
    • Shower and bathtub
    • 2 double beds and 2 super k...
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    Deluxe Triple
    Deluxe Triple
    ...
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      Apartment 2 bedroom - Single use
      Apartment 2 bedroom - Single use
      ...
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        2 Bedroom - 2 Beds Requested
        2 Bedroom - 2 Beds Requested
        ...
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          Have a question for Westgate Lakes Resort and Spa?

          What people love about the property

          • 10.0
            Exceptional

            "Our mattress was Brand new & very comfortable, we had a wonderful view as well."

            Jacinta

            |

            September 29, 2018

          • 10.0
            Exceptional

            "It was our second time there, very clean, very friendly."

            John

            |

            March 6, 2018

          • 10.0
            Exceptional

            "Rooms are big and clean."

            Angela

            |

            February 27, 2018

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          More about Westgate Lakes Resort and Spa

          More about Westgate Lakes Resort and Spa

          10.0
          Exceptional

          "So from Boston to Orlando the Rivera family wants to thank t..."

          Jacinta

          |

          September 29, 2018

          An overview

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          What they offer

          9.6
          Exceptional

          "Family friendly place."

          matthew

          |

          October 14, 2018

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          Nearest essentials

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          What's nearby

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          Property's guest policies

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          Some helpful facts

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          Real reviews from real guests

          Agoda Reviews (140)Booking.com Reviews (2419)
          8.1
          /
          10
          Cleanliness8.1
          Facilities8.1
          Location8.5
          Room comfort and quality8.1
          Service7.9
          Value for money8.3
          Provided by verified guests of Agoda
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          All guests (140)
          All room types
          Showing 86 verified guest comments
          12345
          9.2
          Exceptional
          Lashun
          Couple
          Studio Villa
          Stayed 2 nights in March 2019
          Anniversary vacation ”
          I booked the room for me and my Husband Birthday and Anniversary vacation. My husband has a friend that spoke highly of this place which was ok. When we came to the Resort we didn't know that they had a time share seminar going on so they told us we had to go to the different registration desk to sign up for things. I didn't pay it no attention. We signed up not think about the seminar they were going. Long story short, they were very rude because you're not in the mood for the time share Mama Jama that they have going on. Very, very rude, I was so mad 😡 I just wanted to go.
          Reviewed March 05, 2019
          Thank you for advising us about your recent visit. We apologize if a member of our sales team made you uncomfortable-that is not our intent. We appreciate you bringing this to our attention, as we will work to ensure this does not happen again. It is our hope to have another opportunity to provide you with a relaxing stay. Regards, Trina
          Responded March 14, 2019
          Westgate Lakes Resort and Spa
          10.0
          Exceptional
          Sandy from United States
          Couple
          Studio Villa
          Stayed 2 nights in March 2019
          Super”
          Such a nice place!! Gave us an upgrade to a 2 bedroom suite when our studio was all booked up. Loved the place. Very clean and well provided for as far as plates, utensils, etc. Would definitely stay again and encourage others as well!
          Reviewed March 05, 2019
          Thank you for visiting the Westgate Lakes Resort & Spa. We are thrilled you enjoyed your stay with us and hope to see you again the next time you are in the area! Regards, Trina
          Responded March 14, 2019
          Westgate Lakes Resort and Spa
          4.4
          Tai
          Couple
          Standard Studio
          Stayed 3 nights in March 2019
          It's actually apartments / condo than a real resort”
          Very slow check-in speed. They will try to sale at the "welcome package". We ask for different pillow but they don't have alternative. Bed is not comfortable. The air conditioner doesn't work for heat mode. We select heat mode but only cool air come out. The thermostat think hot air is coming out, but only cool air are coming out, so it freezes us overnight. The only push sign is security at check point all the time to prevent unauthorized access.
          Reviewed March 06, 2019
          Thank you for being our guest and for taking a moment to share with us your thoughts and experience. We sincerely apologize for the inconvenience of the sales staff. It is definitely not our intention to make you feel pressured in any way from anyone on our staff; however, we do offer the opportunity to all of our guests and owners to take a tour and with that, receive certain incentives, with no obligation to purchase. In response to pillows, rooms are stocked with down pillows; however, fiber-filled pillows are available upon request for those guests who may be allergic to down. In regards to any issues with the heating/cooling in your unit, we do hope they were brought to the attention of our staff so we could try to address this for you. It is our hope to you enjoyed your time with us as we would like to welcome you again soon! Regards, Trina
          Show more
          Westgate Lakes Resort and Spa
          8.8
          Excellent
          Michele from United States
          Group
          Two Bedroom Villa
          Stayed 2 nights in February 2019
          Bachelorette Party Thumbs Up”
          It was just a short weekend for the bridal party celebrating before the big wedding day. We had a 10 min drive to International Drive which was great! The views of the lake were great. The room was more than we imagined and the Bride to Be LOVED her soaker hot tub. The room service was great and surprisingly, even though our room was in the back end of the resort, the food was still hot and fresh. Minimal downsides. Our pool bar never opened but we took the resort shuttle to another location on the property. We wanted to utilize the Spa but the complementary use is only if purchasing spa services which wasn't made very clear when registering and paying the additional resort fee. Overall, Westgate Lakes Resort & Spa was a hit for our Bridal group of 5. We plan to go back for birthdays and just because! 9.5 across the board
          Reviewed February 25, 2019
          Michele, Thank you for your great feedback! We are happy to have treated you to a magnificent vacation at our resort, and we would love to host you again in the near future! Regards, Kai
          Responded March 04, 2019
          Westgate Lakes Resort and Spa
          10.0
          Exceptional
          June from Malaysia
          Couple
          Studio Villa
          Stayed 5 nights in February 2019
          Fav hotel in orlando”
          my fav hotel in orlando , near to walmart and Universal studio. 20 min drive to disney world .
          Reviewed February 12, 2019
          June, Thanks for visiting us and sharing your great feedback! We're glad that our staff was able to pleasantly accommodate you and that we could create a relaxing vacation experience for you. Please come visit us again soon! Regards, Kai
          Responded March 04, 2019
          Westgate Lakes Resort and Spa
          9.6
          Exceptional
          Debra from United States
          Family with teens
          Studio Villa
          Stayed 2 nights in February 2019
          Weekend vacation”
          We booked this hotel because it was very close to Universal Studios and a very reasonable price. We also saw that it was pet friendly and had our dog with us. Very quiet and comfortable stay!
          Reviewed February 27, 2019
          Debra, Thank you for sharing your feedback with us! It always pleases us to hear when our visitors enjoy a wonderful vacation getaway at our property. We pride ourselves on the service and hospitality we consistently deliver our valued guests, and we are glad your stay was nothing short of exceptional. We look forward to seeing you again soon! Regards, Kai
          Responded March 04, 2019
          Westgate Lakes Resort and Spa
          10.0
          Exceptional
          Jon from United States
          Business traveler
          Standard Studio
          Stayed 5 nights in September 2018
          Came to Orlando for the Microsoft Convention ”
          and only enjoyed my stay in Florida because of the resort and it's amenities. Not having to go too far for basic necessities because there is a mini mart on site was awesome, and great food at the restaurant as well. Thank you everyone.
          Reviewed October 02, 2018
          Jon, Thanks so much for staying with us and sharing your great feedback. We are happy to hear that we could comfortably accommodate all of your needs. We appreciate your business and hope that you will return for another stay in the future! - Kai
          Responded October 10, 2018
          Westgate Lakes Resort and Spa
          10.0
          Exceptional
          Jacinta from United States
          Couple
          Studio King and Sofa Bed (up to 4)
          Stayed 6 nights in September 2018
          Overall experience ”
          Upon check in we were greeted by vivacious young woman name Angela, who provided one of the best customer service experiences I've ever had. Thank you Angela. While leaving chk in we met by a wonderful gentleman named Freedom who offered to escort us to our room. Once we parked he proceeded to help my husband carry all of our luggage to our room. (May I mention we never asked for any directions nor help). Freedom took it upon himself to be welcoming inviting and Extremely helpful. Upon entering our room, I couldn't help but notice how clean spacious everything was. Our mattress was Brand new & very comfortable, we had a wonderful view as well. Our overall experience Was fantastic you have an amazing team, Even down to the wonderful woman (Miss Sharon I believe)who works the day shift in deli who provided my husband & I the best food , we felt at home with her. So from Boston to Orlando the Rivera family wants to thank the Westgate lakes for a wonderful experience see you soon
          Reviewed September 29, 2018
          Jacinta, Thank you so much for visiting our resort and sharing your experience! We are thrilled that you had a wonderful stay with us and enjoyed so many different aspects of our property. We love creating memorable experiences for our guests and we are glad that our team was able to accommodate all of your needs. We are looking forward to our next opportunity to welcome you back! - Kai
          Responded October 10, 2018
          Westgate Lakes Resort and Spa
          8.0
          Excellent
          Robert from United Kingdom
          Couple
          Studio Villa
          Stayed 2 nights in September 2018
          Nice resort”
          Nice resort, showing some signs of age, but still very well maintained, we are moving on to another location but would definitely stay again. One downside we extended our stay twice. Both times I had to insist that I was not going to pay hotel fees, (they were adamant they were in addition to the FULL and final invoice I had paid to agoda) these were waived in the end, but only after some discussion,which is not really what I want when I’m on holidays
          Reviewed September 14, 2018
          Robert, Thanks for visiting us and sharing your feedback. We are happy to hear that you enjoyed our property. We apologize for any miscommunication in regards to our resort fees. We do charge these fees for all of our properties and they are listed in our terms and conditions and your reservation. We are glad that the issue was ultimately resolved and that you could enjoy the rest of your stay. We hope to have the opportunity to welcome you back in the future. - Kai
          Responded September 27, 2018
          Westgate Lakes Resort and Spa
          8.4
          Excellent
          Patrick from Canada
          Family with young children
          Studio Villa
          Stayed 5 nights in February 2019
          Excellent”
          Everything was great except the staff at the reception desks, they treated me with respect but didn’t care much about my needs...I felt like I was a number to them and they were like robots.
          Reviewed February 20, 2019
          Patrick, Please allow us to apologize for the negative experience you had during your visit to our resort. As a valued guest we understand that your time is valuable, especially during your vacation; and it is never our intention to create an unpleasant environment for you. The service that you received from our staff will reviewed by our management as this is certainly unacceptable. We truly appreciate your feedback as it will help us better serve our future guests and ensure that our standards for quality and value are being met. We hope that you will provide us another opportunity to create a more satisfying experience for you. Regards, Kai
          Responded March 04, 2019
          Westgate Lakes Resort and Spa
          7.6
          Very good
          Sean from United States
          Couple
          Studio Villa
          Stayed 3 nights in December 2018
          It was nice even with the pushy sales people”
          The staff was really nice and they were in a great location, however they have absolutely no parking available and it takes a while to get a shuttle to anf from your room. I thinknthat needs to be improved. Also, I personally wont be staying there just because of the rudeness we experienced from the timeshare salesman. They were so pushy and got rude when you turned them done.....that alone will have me look elsewhere for a hotel for next year.
          Reviewed December 10, 2018
          Sean, thank you for choosing to stay with us at Westgate Lakes Resort & Spa. We are happy to hear that you enjoyed our ideal resort location. We do regret to hear that you experienced some issues with our parking. Please know that we are currently working on bettering this aspect of our resort for our guests. We also have a parking garage available near the entrance of the resort, and a shuttle to bring you back to your building so you won't need to walk far. As a timeshare resort, we allow our sales staff to promote and offer some of our more popular vacation packages and timeshare properties; however, the overall customer service experience provided to our guests should certainly not be altered in any way. Although you mentioned this may be your last visit, we certainly hope you give us another chance to turn your thoughts around. Sam
          Show more
          Westgate Lakes Resort and Spa
          6.4
          Good
          Job from Netherlands
          Couple
          Studio Villa
          Stayed 4 nights in October 2018
          Good”
          overall hotel is good and would recommend, only after traveling for many hours being charged for usd 20 for a socalled free breakfast is very disappointing, specially after we found out this it a so-called tell-sell story/scam very disappointing to find this out afterwards. you cannot do that to clients/people who are tyred of travelling and dont get a clear picture what is behind it all. Why would we travell to Orlando and sit down and listen for a 90 minutes peptalk about investments.... crazy
          Reviewed October 16, 2018
          Thank you for your review. Please note that we are a timeshare company and we love sharing all that we have to offer with our resort guests. We do hope to have another opportunity to welcome you. Thank you for choosing Westgate Lakes Resort & Spa. Regards, Kendall
          Responded October 19, 2018
          Westgate Lakes Resort and Spa
          9.6
          Exceptional
          Yevgeniya from United States
          Family with teens
          Studio Villa
          Stayed 1 night in January 2019
          Exceptional”
          Good price, friendly staff, accommodating, nice pools, nice shops on premises. Beautiful view of the lake from the window.
          Reviewed January 31, 2019
          Yevgeniya, thank you for your review of Westgate Lakes Resort & Spa. Nothing pleases us more than knowing we were able to provide you with a stay that met all your expectations. We are honored to have had the chance to serve you, and we hope to see you again soon. Regards, Sam
          Responded February 02, 2019
          Westgate Lakes Resort and Spa
          8.4
          Excellent
          Paul from United States
          Business traveler
          Studio Villa
          Stayed 3 nights in January 2019
          Excellent”
          It's the little things, like free Wi-Fi and toiletries, that were missing to make this a better experience.
          Reviewed January 23, 2019
          Paul, Thank you for sharing your feedback with us, While we are happy that your overall visit was enjoyable, we regret that you may have had several concerns about your experience. We take note of all guest comments as we strive to deliver the most complete vacation experience. We hope to welcome you back soon so that create a stay that exceeds your expectations. Regards, Kai
          Responded January 31, 2019
          Westgate Lakes Resort and Spa
          8.0
          Excellent
          William from United States
          Family with young children
          Studio Villa
          Stayed 4 nights in January 2019
          Very nice hotel ”
          I like the condo like feel and that house keeping is not in every day. Having a seperate bedroom is a real plus!
          Reviewed January 07, 2019
          Thank you for being our guest and for providing a review. We are happy to hear that you were pleased with your accommodations and invite you to visit with us again soon! Regards, Trina
          Responded January 15, 2019
          Westgate Lakes Resort and Spa
          8.4
          Excellent
          Mohammed from Saudi Arabia
          Solo traveler
          STUDIO STANDARD - SELF CATERING
          Stayed 3 nights in December 2018
          Clean and neat”
          Only disappointment is the WiFi is not free.
          Reviewed December 17, 2018
          Mohammed, Thank you for visiting Westgate Lakes Resort & Spa and sharing your rating with us. We are happy that your overall stay with us was enjoyable and that we could leave a favorable impression on you. We appreciate your comments and will use them to better serve our future guests, and we hope to host your next visit to the Orlando area. Regards, Lamar
          Responded December 21, 2018
          Westgate Lakes Resort and Spa
          10.0
          Exceptional
          Andrew from Canada
          Couple
          Studio Villa
          Stayed 2 nights in February 2018
          Great stay”
          In reading other reviews before staying, I was a little worried about the sales tactics being forced upon me during my stay. I am pleased to say that there was no bullying or sales pitch. For those who are cheap and looking for freebies, there is a seminar to attend that offers a $100 gift card and free breaky. I am well aware of what the seminar would entail, so I didn't attend . There was no pushy selling at checking at all. Had a great experience. The screened in balconies are fabulous
          Reviewed March 03, 2018
          Thank you for choosing the Westgate Lakes Resort & Spa. We appreciate your comments and are glad you found us to be a beautiful resort. Making memorable stay experiences with our valued guests is what we do best! We invite you back and hope to see you again very soon. Nicole
          Responded May 10, 2018
          Westgate Lakes Resort and Spa
          10.0
          Exceptional
          Angela from Canada
          Couple
          Studio Villa
          Stayed 3 nights in February 2018
          Very nice place”
          Rooms are big and clean. Staff are friendly and amenities are great. Free disney tramsportation as well. Great place but thet will try to get you to do a 2hour timeshare presentation while youre there. Google for prices. You can get it cheap and its very worth it.
          Reviewed February 27, 2018
          Thank you for posting such great review of the Westgate Lakes Resort & Spa. We are thrilled to learn your time with us was splendid, and we look forward to welcoming you back soon! Nicole
          Responded May 10, 2018
          Westgate Lakes Resort and Spa
          8.4
          Excellent
          Hisham from Saudi Arabia
          Group
          Studio Villa
          Stayed 3 nights in January 2018
          Excellent”
          There was an issue with the payment, as money was already dedectued from my account through Agoda, and I was also required to pay the same amount at the hotel. The issue was resolved and I was refunded, but it took some effort and patience to get it done. Otherwise no issues, good facilities and location.
          Reviewed January 13, 2018
          Thank you for choosing the Westgate Lakes Resort & Spa. We appreciate your comments and are glad your issues were resolved and you had a wonderful stay. Making memorable stay experiences with our valued guests is what we do best! We invite you back and hope to see you again very soon. Nicole
          Responded May 10, 2018
          Westgate Lakes Resort and Spa
          8.0
          Excellent
          Efrain from Brazil
          Couple
          Two Bedroom Villa
          Stayed 12 nights in December 2016
          Nice hotel poor wi-fi”
          This is a very nice resort and I definitely recommend. However, be aware their wi-fi connection is very poor and the cleaning should be improved during the stay. We got the apartment very cleaned, however the daily cleaning should be better (specially the bath).
          Reviewed January 02, 2017
          Thank you so much for letting us know what parts of your stay and our property were to your liking and of course, not to your liking. Feedback like this helps us to identify areas in which we could improve to make future guests stays all that much better. We appreciate your help in this manner and hope to see you again soon! Anja
          Responded September 19, 2017
          Westgate Lakes Resort and Spa
          12345
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