1. For check in instructions, kindly Whatsapp to +60134474745 (Aliff)/+60149855480 (Wei Nam)/+60129982363(Sin Jen)/+60129981326 (Hayden)
2. A security deposit of RM300 shall be collected via Bank Transfer to White Forest Suites’ Authorised Staff bank accounts and the payment slip shall be sent to White Forest Suite’s Staffs’ Whatsapp upon check in. Kindly provide the original bank acc used to transfer the deposit upon check out, we will process the deposit within 2-5 working days.
3. Photos of IC/License/Passport shall be sent to White Forest Suites staff before check in via Whatsapp.
4. Failure to provide the necessary credentials above, the reservation will be marked as no-show
5. Cancellation for full refund due to booking by mistake is not acceptable and refund is subjected to cancellation policy.
1.[No smoking in the uni]t- [penalty RM300] if evidence of smoking found in the unit
2.[No shoes in the unit]- please take off your shoes before entering the unit
3.Before we send the check in guide, photos of [Identity Card or Driver’s license] must be sent to us via Airbnb chat for guest registration and security record. For foreigners, copies of Passport photos are required. [Entry will be denied] if the guests fail to provide the necessary documents and will be [marked as no show].
4.[Check out is by 12pm]- No late check out.
5.[Quiet hours is after 12AM midnight]- if we receive complaints regarding noise and nuisance, we will give 1 warning. If the nuisance persists 30 minutes after given the 1st warning, we will proceed to remove the occupants and call the respective authorities if needed.
6. [Please turn off the Aircon] if not using to preserve electricity
7. [Let us know immediately if you have caused damages], we will negotiate in favour of you if you are honest and sincere. Otherwise, we will fully charge for the damages.
8. [Do not move the furnitures]- we will claim damages (penalty RM300 if furnitures are found moved without our consent)
9. [Strictly no pets allowed]- [penalty RM300] if evidence of pets being brought to the unit is found
10. [The building has 24 hours security]- management of the building has the right to remove the occupants/ deny entry if the occupants are suspected to be under influence/ operating illegal activities.
11. [Do not press the emergency button] in car park unless there is real emergency, i.e, you got snatched, some one is trying to catch you and etc. [Penalty of RM200] will be charged by the building management if button is misused or pressed by mistakes
12. [Please contact us if you require assistance]- Our team will attend to you within minutes.
13. Please follow our page @whiteforestsuites for interesting contents and offers!
1. White Forest Suites staffs will be carrying a recording device or take photos or record videos during their work routine on a daily basis for quality and training purposes. In case of a dispute/hostile situation/quarrel/argument or any other situation that indicates an incident between us and the guests, the photos or videos taken will be used as proof for security purposes/evidence/quality and training purposes.
2. No late check out. In case of late check out, penalty of RM200 per hour from check out time will be imposed
3. No hourly extensions
4. Nightly extensions must be made via agoda before 12pm of the check out day and its subjected to room availability
5. White Forest Suites will never install any hidden camera or CCTV in the unit, if you happen to suspect one during your stay, please let us know immediately. We will report to the relevant authority.