Y2 Residence Hotel Managed by HII in Manila - Room Deals, Photos & Reviews
Y2 Residence Hotel Managed by HII
Y2 Residence Hotel Managed by HII
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Interior view Y2 Residence Hotel Managed by HII
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Excellent
Location
8.2
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Removed from saved list
2016

Y2 Residence Hotel Managed by HII

Excellent location
Stay in the heart of Manila - See what's nearby
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Excellent
From 1133 reviewsSee what guests said
8.0
Recommended by 83% of guests
Value for money8.0
Location rating8.2
Nearest airportNinoy Aquino International Airport (MNL)
Distance to airport6.0 km
Has restaurantYes
  • Airport transfer

  • Heart of the city

  • Free Wi-Fi in all rooms

  • Air conditioning

Room choices
8.5
Excellent
Room comfort & quality
6 travelers are looking at this property right nowBook now before it's too late!
Two Bedroom Deluxe
Two Bedroom Deluxe
...
  • City view
  • 70 m²/753 ft²
  • 1 queen bed
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Two Bedroom Suite
Two Bedroom Suite
...
  • City view
  • 130 m²/1399 ft²
  • 1 queen bed
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Studio
Studio
...
  • City view
  • 33 m²/355 ft²
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One Bedroom Premier
One Bedroom Premier
...
  • City view
  • 60 m²/646 ft²
  • 1 queen bed
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2 Bedroom Premier
2 Bedroom Premier
...
  • City view
  • 87 m²/936 ft²
  • 1 queen bed
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One Bedroom Deluxe
One Bedroom Deluxe
...
  • City view
  • 46 m²/495 ft²
  • 1 queen bed
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Studio Premier
Studio Premier
...
  • City view
  • 42 m²/452 ft²
  • 1 queen bed
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1 Bedroom Suite
1 Bedroom Suite
...
  • 70 m²/753 ft²
  • Shower
  • 1 king bed
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Double or Twin STANDARD - ROOM ONLY
Double or Twin STANDARD - ROOM ONLY
...
  • Shower
  • Kitchenette
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Single Deluxe
Single Deluxe
...
  • 33 m²/355 ft²
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More about Y2 Residence Hotel Managed by HII

More about Y2 Residence Hotel Managed by HII

"Bed, pillows, linens were fresh clean and comfortable."

Reviewed February 3, 2016

Mitchell from United States

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Group

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Filipino cuisine
Filipino cuisine
Vatel Restaurant Manila
3.4 km Filipino, French, Mediterranean
iBread
4.9 km Filipino
Hizon's Cakes & Pastries
5.4 km Filipino
Asian cuisine
Asian cuisine
Eat Now
150 m Asian, Korean
Seoul Galbi
220 m Asian, Korean
Chicken Charlie
350 m Asian, Fast food
Chinese cuisine
Chinese cuisine
Chin's Express
3.5 km Chinese, Fast food
Hap Chan Tea House
4.2 km Chinese
Caffe La Lotte Restaurant
4.3 km Chinese

What they offer

"Staff were friendly and always greeted us during our stay."

Kok K. from Singapore

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Couple
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (1133)Booking.com Reviews (1363)
8.0
Cleanliness8.1
Facilities7.5
Location8.2
Room comfort and quality8.5
Service8.3
Value for money8.0
Provided by verified guests of Agoda
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12345
6.0
othman from Saudi Arabia
Solo traveler
Studio Premier
Stayed 1 night in August 2018
Poor houskeeping, AC dropping water all the tine, simetimes reciption do not answer the phone, SPA t”
SPA does not answer at all you need to ask housekeeper what to do houdekeepers chatting loudly all the time, bad smell coming out of the sewer, my room window not secured. I m so disapointed.
Reviewed August 12, 2018
Dear Guest, we apologise for the inconveniences during your stay. We will bring up your concernes to our housekeeping Team so we can improve services Our Spa is open from 1pm until 12 midnight and we would like to certify to you again that all balcony windows are secured. We hope to welcome you once more in our hotel. Sincerely,
Responded August 13, 2018
Y2 Residence Hotel Managed by HII
10.0
Exceptional
Gerald
Family with teens
Two Bedroom Deluxe
Stayed 2 nights in August 2018
Comfortable!”
One of the comfortable hotel in makati!
Reviewed August 04, 2018
Dear Guest, thank you very much fir staying in our hotel and for sharing your experience. We are looking forward to welcome you again soon. Sincerely,
Responded August 06, 2018
Y2 Residence Hotel Managed by HII
8.0
Excellent
Rafael from Philippines
Group
One Bedroom Deluxe
Stayed 1 night in July 2018
Good experience”
We kept on cominh back to Y2 because it provides the basic hotel needs. This time, y2 placed us in a smoking room. After calling the reception and asked to transfer us since I have asthma and my friend is pregnant, they immediately assisted us
Reviewed July 16, 2018
Dear Guest, thank you for staying in our hotel. We hope to welcome you back again very soon. Sincerely,
Responded July 17, 2018
Y2 Residence Hotel Managed by HII
3.6
salem from Saudi Arabia
Couple
Two Bedroom Deluxe
Stayed 8 nights in July 2018
Not comfortable hotel”
Bad small stuff not ok security strik more than enough kicheen somebof theem most pay money to get it elevator only one work other one out of order long time im not recommend this hotel for family or family with child
Reviewed July 16, 2018
Dear Guest, Thank you for staying in our hotel and we apologise for the inconveniences caused by the elevators. We have an existing comprehensive maintenance program with Schindler Philippines however Schindler let us down completely and it is only this 14 July that they finally replaced the needed parts. The 3 elevators are now working well. We apologise for the inconveniences. We hope you could give us another chance and book with us again. Sincerely,
Responded July 16, 2018
Y2 Residence Hotel Managed by HII
4.8
Mohammed from Saudi Arabia
Solo traveler
One Bedroom Deluxe
Stayed 4 nights in July 2018
Need Improvement in Service ”
Defected elevators most of the time . They don’t consider the regular customer Example; I requested reception to make my check out 2:00pm instead of 1:00pm unfortunately refused my request although I’m regular customer to this hotel. One of the day didn’t change the towels when they clean my room. They have tow elevators just one operated the other one is defected during my stay 12 days. They didn’t put enough shampoo or soap in the rest room. It’s really need to improve the quality of services.
Reviewed July 14, 2018
Dear Guest, Thank you for staying in our hotel and we apologise for the inconveniences caused by the elevators. We have an existing comprehensive maintenance program with Schindler Philippines however Schindler let us down completely and it is only this 14 July that they finally replaced the needed parts. The 3 elevators are now working well. We apologise for the inconveniences. As for the amenities, we always set up according to the number of registered guests in the room and if more are needed, our Housekeeping is one request away. We hope you could give us another chance and book with us again. Sincerely,
Responded July 16, 2018
Y2 Residence Hotel Managed by HII
5.6
Neil from Australia
Business traveler
Studio Premier
Stayed 4 nights in June 2018
An average hotel with average service and, below average facilities. ”
An average hotel with average service and, below average facilities. I stayed for 4 nights before leaving to stay at my regular hotel, the Picasso as I had simply had enough of the various issues. To start with my first room had almost non-existent internet, after sending the handyman to fix it, whose entire solution was to hand me a new voucher they agreed to move me to my second room. The second rooms internet worked, the fridge did not, this was then replaced with another fridge which was also faulty. The shower was tiny with a cheap shower curtain, then, as I left the staff accused me of damage and demanded payment, trying to stop me leaving. What they didn’t know, was I was heading to their sister hotel the Picasso and made it clear, I would head up to their regional office to sort this out – absolutely furious!
Reviewed July 06, 2018
We apologize for all the inconveniences and we take full responsibilities for it. After you reported internet as intermittent, our technician re-set the router. We also offered room transfer so our Guest don’t have to wait and can enjoy internet immediately. It is also our SOP to carry extra vouchers with passwords and username to avoid having to go up and down. The fridge was checked in normal condition prior to room release. It is possible something happened from the time room was released and the time you checked in. Our technician replaced the thermostat but fridge was not replaced and was still in working conditions up to this day. Charges for damaged stained linens were no longer applied as you had a complaint about our elevators and the housekeeping employees who had to share it with you. Our Front Office Mgr called you to hear your concerns and to try to make it up by offering complimentary accommodations on your next stay in Manila. Our offer remain, Sincerely,
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Y2 Residence Hotel Managed by HII
2.0
Allyssa from United States
Family with teens
Studio
Stayed 9 nights in June 2018
Theft inside the hotel ”
On the third day of stay , I discover my Apple Watch is missing , I reported immediately to the front office and house keeping . I have proof that I’m wearing my watch when I checked in , it was in the CCTV footage . Upon investigation, they approved that I am telling the truth , I escalated this issue to the Front Desk Manager ( Ms. Grace Marasigan ) I discover also that the safety deposit box in our room can be open by a master key . Prior to submitting my complain , I check and counter the suitcase , the room , the bathroom and the safety deposit box for more than 3 times . On June 27 ,( Wednesday before I had a meeting with the front desk Manager ( Ms. Grace Marasigan ) I open the safety deposit box to get some money for our daily need , to my surprise the watch is inside the safe underneath the lining of the safety deposit box . Obviously, a staff who had the master key of the safety deposit box open it and place the watch inside . That is consider “ Theft “. No words after that.
Reviewed July 05, 2018
Dear Ms. Allyssa, Thank you for staying in our hotel. We regret the incident regarding the watch which was found hidden under the lining of your safety deposit box. Based on our investigation, we cannot conclude that this was a "theft" as the watch was never missing but simply hidden inside your safe. As for the "master key", no staff has access to it, only one Manager has it, under strict security procedures. We value the safety and security of our guests very much and in our 5 years in operations we can humbly report we never had a theft issue inside the hotel. We deeply regret that we were not able to make you change your opinion about this incident following our investigation. Sincerely,
Responded July 06, 2018
Y2 Residence Hotel Managed by HII
8.0
Excellent
Pablo from United States
Couple
2 Bedroom Premier
Stayed 4 nights in January 2018
Dont get the two bedroom”
I love staying here but this time we chose the two bedroom and it is by far the worst rooms I've stayed in. It would have been worth it to rent two separate rooms.
Reviewed June 27, 2018
Thank you very much for staying in our hotel. We hope to welcome you again v very soon. Sincerely,
Responded June 30, 2018
Y2 Residence Hotel Managed by HII
8.4
Excellent
Mav from Philippines
Group
Two Bedroom Deluxe
Stayed 1 night in June 2018
Great for barkadas night out! ”
Kitchen utensils and equipment are almost complete. Grocery store is just a walking distance. Staff are very nice and helpful. Room is spacious and aircons work perfectly. Bathrooms were also clean. The only disappointment is that the Swimming pool is smaller than expected (pictures can be deceiving). But over all great for barkadas night out.
Reviewed June 25, 2018
Dear Guest, thank you for sharing your experience in our hotel. We hope you will stay with us again very soon. Sincerely,
Responded June 27, 2018
Y2 Residence Hotel Managed by HII
3.6
Linesh from Singapore
Couple
Two Bedroom Deluxe
Stayed 2 nights in June 2018
Acceptable”
Dont keep asking whether you are guest or vistor when you open the main door
Reviewed June 22, 2018
Dear Guest, thank you for staying in our hotel where safety and security of our guests and employees are paramount. We hope to welcome you back very soon. Sincerely,
Responded June 23, 2018
Y2 Residence Hotel Managed by HII
8.8
Excellent
raed from Saudi Arabia
Couple
Two Bedroom Deluxe
Stayed 7 nights in May 2018
the best room's size in makati with ketchen ”
Reviewed June 20, 2018
Dear Guest, thank you very much for sharing your good experience in our hotel. We are looking forward to welcome you back very soon. sincerely,
Responded June 21, 2018
Y2 Residence Hotel Managed by HII
8.8
Excellent
Rafael from Philippines
Family with teens
Two Bedroom Deluxe
Stayed 2 nights in June 2018
Nice hotel”
Nice location
Reviewed June 19, 2018
Dear Guest, Thank you for staying in our hotel and for sharing your experience. We are pleased you have e enjoyed your stay. We hope to see you again very soon in our hotel. Sincerely,
Responded June 20, 2018
Y2 Residence Hotel Managed by HII
8.8
Excellent
Mary from Philippines
Group
Two Bedroom Deluxe
Stayed 1 night in June 2018
Friendly staff!”
What I most love about this Hotel is their friendly and attentive staffs! The facility is clean and has a homey scent, very unique designs and Instagram-worthy facilities :)
Reviewed June 13, 2018
Dear Guest, thank you for staying in our hotel. We are pleased that you have enjoyed your stay and we are looking forward to welcome you back very soon. Sincerely,
Responded June 14, 2018
Y2 Residence Hotel Managed by HII
8.4
Excellent
Zach from United States
Solo traveler
Two Bedroom Deluxe
Stayed 2 nights in May 2018
Excellent location. Fantastic room.”
Excellent location next to A.Venue mall. Fantastic room. The room service was great too. The only downside which felt unfair, was that they fill the fridge with two type of waters: Evian water and Y2 Hotel waters. BOTH being part of the minibar / upsell. The only free ones are left out on table, but they look exactly the same as the pay ones in the minibar. This seems to becoming a common practice with hotels lately in Philippines.
Reviewed June 12, 2018
Dear Guest, thank you very much for staying in our hotel and for sharing your experience. Yes indeed the complimentary water has the same label as the water for sale however the size of the free bottle is significantly smaller and has a "sleeve" around its neck explaining that the bottle is complimentary. The mini bar however, has a beverage menu indicating the price for each bottles being sold inside. We hope this clarifies and hope to welcome you again very soon. Sincerely,
Responded June 12, 2018
Y2 Residence Hotel Managed by HII
7.2
Very good
anthony from United States
Solo traveler
Studio Premier
Stayed 1 night in May 2018
Decent Location, nice Gym, expensive water”
Don't drink their bottled water it cost 10x what it does outside... Elevators are slow.
Reviewed June 07, 2018
Dear Guest, thank you for staying in Y2 Residence Hotel and for sharing your experience. We are looking forward to welcome you back very soon. Sincerely,
Responded June 08, 2018
Y2 Residence Hotel Managed by HII
8.4
Excellent
Gillian from Philippines
Family with teens
Two Bedroom Deluxe
Stayed 2 nights in May 2018
Excellent”
pool is small and not clean
Reviewed June 07, 2018
Dear Guest, thank you for staying in Y2 Residence Hotel and for sharing your experience. We are looking forward to welcome you back very soon. Sincerely,
Responded June 08, 2018
Y2 Residence Hotel Managed by HII
10.0
Exceptional
Anthony from Philippines
Family with young children
Two Bedroom Deluxe
Stayed 1 night in May 2018
Excellent”
Excellent
Reviewed June 07, 2018
Dear Guest, thank you for staying in Y2 Residence Hotel and for sharing your experience. We are looking forward to welcome you back very soon. Sincerely,
Responded June 08, 2018
Y2 Residence Hotel Managed by HII
8.0
Excellent
Mariel from Philippines
Group
Two Bedroom Deluxe
Stayed 1 night in May 2018
Great value for money”
The suite we booked was very spacious. It was worth it for the price. The rooms were also clean and staff were very friendly. The only setback was the staff making rounds to check on the rooms. We were not informed about it so we were surprised to hear people trying to open our rooms in the morning.
Reviewed June 03, 2018
Dear Guest, thank you very much for booking in our hotel and for sharing your experience. We are looking forward to welcome you back very soon. Sincerely,
Responded June 04, 2018
Y2 Residence Hotel Managed by HII
8.4
Excellent
ric from United States
Business traveler
Two Bedroom Deluxe
Stayed 1 night in May 2018
Clean rooms and very convenient location”
Clean room, very helpful staff and conveniently locatted . Except for the Air Conditioning in room 1108 not functioning fully..
Reviewed June 01, 2018
Dear Guest, thank you very much for booking in our hotel and for sharing your experience. We are looking forward to welcome you back very soon. Sincerely,
Responded June 04, 2018
Y2 Residence Hotel Managed by HII
9.2
Exceptional
Patrick from United Kingdom
Business traveler
DOUBLE STANDARD - ROOM ONLY
Stayed 1 night in May 2018
Value and service ”
Gym and swimming pool could be better . Lifts take forever but other than that it’s awesome.
Reviewed May 30, 2018
Dear Guest, thank you for staying in our hotel and for sharing your experience. We are looking forward to welcome you back very soon. Sincerely,
Responded May 31, 2018
Y2 Residence Hotel Managed by HII
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