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ZEN Rooms Novena
ZEN Rooms Novena
ZEN Rooms Novena
ZEN Rooms Novena
ZEN Rooms Novena
ZEN Rooms Novena
ZEN Rooms Novena

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7.2

Very good

100 reviews

100 reviews

Housekeeping6
Check in/Check Out1
See map

7.6

Very good

Location rating score

Very good location - Inside city center
Exceptional for walking
Parking
FREE
Walkable places
United Square Shopping Mall

210 m

Velocity Mall

370 m

Square 2

480 m

Church of St. Alphonsus

550 m

Miaja Gallery

580 m

Popular landmarks
Orchard Road

1.8 km

Singapore Botanic Gardens

2.9 km

National Orchid Garden

3.0 km

Singapore Flyer

3.9 km

Chinatown

4.0 km

Closest landmarks
Embassy of Italy

220 m

Brauhaus Restaurant & Pub

230 m

Novena Medical Centre

480 m

Mount Elizabeth Novena Hospital

560 m

Alliance Française

620 m

ZEN Rooms Novena

Located in Hotel Royal, 36 Newton Rd, Novena, Singapore, Singapore, 307964 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Novena, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Gardens By The Bay East. Rated with 4 stars, this high-quality property provides guests with access to restaurant, fitness center and outdoor pool on-site.

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Highlights

370 meters to public transportation

Check-in [24-hour]

Inside city center

Complimentary WIFi in all rooms

Room service [24-hour]

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit

Facilities

Front desk [24-hour]

Car park

Complimentary WIFi in all rooms

Luggage storage

Contactless check-in/out

Exercise area

Swimming pool [outdoor]

Room service [24-hour]

Your dates are popular among travelersUsers are booking a place in Singapore every 1 minutes on Agoda.com
Value for money7.4
Location rating7.6
Nearest airportSeletar Airport (XSP)
Distance to airport11.4 km

Rooms available at ZEN Rooms Novena

Deluxe Double
...
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    Double Room
    ...
    • Shower
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    Deluxe Room (No Window,Area:30)
    ...
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      Double room - Single use - De Luxe
      ...
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        room
        ...
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          Room Connecting Room
          ...
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            Deluxe Room (1 Double Bed)
            ...
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              Room Assigned on Arrival
              ...
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                Guest Room
                ...
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                  Guest Room (No Window,Area:30)
                  ...
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                    Frequently asked questions

                    What time is check-in and check-out at ZEN Rooms Novena?

                    Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

                    How do I get to ZEN Rooms Novena?

                    For those who wish to drive their own cars, ZEN Rooms Novena has a car park right on site for maximum convenience. Parking is free for guests.

                    Is breakfast offered at ZEN Rooms Novena?

                    Wake up to a great buffet breakfast at ZEN Rooms Novena.

                    What is the smoking policy at ZEN Rooms Novena?

                    ZEN Rooms Novena does permit smoking in some areas and is not 100% smoke-free.

                    What is the closest train, metro, or bus station to ZEN Rooms Novena?

                    Novena MRT Station is the closest train, metro, or bus station, about 370 m away from ZEN Rooms Novena.

                    What restaurants are nearby ZEN Rooms Novena?

                    Restaurants including Kushi Yakitori Dining Bar, Jade Room Restaurant and Da Luca Italian Restaurant are popular in ZEN Rooms Novena’s neighborhood which is known as Novena.

                    What popular shopping places are close to ZEN Rooms Novena?

                    Located in the Novena area, ZEN Rooms Novena is close to great shopping choices like United Square Shopping Mall, Velocity Mall and Square 2.

                    What are popular attractions near ZEN Rooms Novena?

                    Guests at ZEN Rooms Novena can easily visit Church of St. Alphonsus, Springleaf Nature Park and ZhongShan Park located in the Novena area.

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                    Explore the neighborhood

                    What people love about ZEN Rooms Novena

                    • 8.8

                      Excellent

                      "Bed was big and comfy."

                      MOHD

                      |

                      September 9, 2020

                    • 8.8

                      Excellent

                      "Nonetheless I enjoyed my stay."

                      MOHD

                      |

                      September 9, 2020

                    • 8.8

                      Excellent
                      Staff 

                      "Hotel was clean and friendly staff."

                      MOHD

                      |

                      September 9, 2020

                    Overall rating:

                    7.2

                    Very good
                    100 reviews
                    Cleanliness
                    7.4
                    Facilities
                    6.6
                    Location
                    7.6
                    Read all reviews >
                    More about ZEN Rooms Novena

                    More about ZEN Rooms Novena

                    ZEN Rooms Novena

                    Get the most from an urban escape in Singapore when you book a room at ZEN Rooms Novena. Located right in the city center, ZEN Rooms Novena saves you time and travel by letting you wake up right in the heart of the best neighborhood.
                    Every effort is made to make guests feel comfortable by providing the best in services and amenities. Keep up with all your communications easily with the hotel's free Wi-Fi. Guests can enjoy free parking right at the hotel. Front desk services including luggage storage and safety deposit boxes can assist with your needs.
                    Packing light is possible at ZEN Rooms Novena thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like 24-hour room service and room service let you get the most out of your room time. Smoking is allowed only in the designated smoking areas provided by hotel.


                    Dining and things to do

                    Every day at ZEN Rooms Novena begins with a delicious in-house breakfast. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's bar.
                    Hotel's host of recreational offerings ensures you have plenty to do during your stay. Spend some time relaxing at the hotel's pool. Check out the hotel's fitness facility to stay fit and firm on vacation.


                    Around the property

                    Don't miss out on all that Singapore has to offer during your stay at ZEN Rooms Novena. The most famous landmark nearby is Singapore Flyer just 3.8 km away. Don't forget to stop by Sands Skypark Observation Deck located 4.1 km away, where everyone who visits Singapore wants to have their photo taken.

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                    Amenities and facilities
                    Good
                    Facilities

                    6.6

                    Most talked about facilities

                    Housekeeping

                    4 mentions

                    Breakfast

                    1 mention

                    Internet

                    1 mention

                    Languages spoken

                    • English
                    • Chinese [Mandarin]

                    Internet access

                    • Complimentary WIFi in all rooms

                    Things to do, ways to relax

                    • Exercise area
                    • Swimming pool [outdoor]

                    Cleanliness and safety

                    • Cashless payment service
                    • Daily disinfection in all rooms
                    • Daily disinfection in common areas
                    • First aid kit
                    • Hand sanitizer
                    • Physical distancing of at least 1 meter
                    • Protective screens in common areas
                    • Rooms sanitized between stays
                    • Safe dining setup
                    • Staff trained in safety protocol
                    • Temperature check for guests and staff

                    Dining, drinking, and snacking

                    • Bar
                    • Kitchen
                    • Restaurants
                    • Room service [24-hour]

                    Services and conveniences

                    • Contactless check-in/out
                    • Dry cleaning
                    • Elevator
                    • Food delivery
                    • Laundry service
                    • Luggage storage
                    • Meeting/banquet facilities
                    • Safety deposit boxes
                    • Smoking area

                    Access

                    • Check-in [24-hour]
                    • Front desk [24-hour]
                    • Pets allowed

                    Getting around

                    • Car park [free of charge]
                    • Car park [on-site]
                    Food and dining
                    Breakfast options
                    • Asian
                    Location
                    Located in Hotel Royal, 36 Newton Rd, Novena, Singapore, Singapore, 307964
                    Very good
                    Location

                    7.6

                    Airports

                    • Seletar Airport (XSP)
                      11.4 km 17 min drive
                    • Singapore Changi Airport (SIN)
                      17.5 km 23 min drive

                    Public transportation

                    • Novena MRT Station
                      380 m 7 min walk
                    • Novena
                      390 m

                    Hospital or clinic

                    • Novena Medical Centre
                      480 m 13 min walk

                    Shopping

                    • Orchard Road
                      1.8 km 5 min drive

                    Convenience store

                    • 7 Eleven
                      400 m 3 min drive

                    Cash withdrawal

                    • ATM
                      280 m 5 min walk
                    What's nearby

                    Popular landmarks

                    • Orchard Road
                      1.8 km
                    • Singapore Botanic Gardens
                      2.9 km
                    • National Orchid Garden
                      3.0 km
                    • Singapore Flyer
                      3.9 km
                    • Chinatown
                      4.0 km
                    • Sands Skypark Observation Deck
                      4.2 km
                    • Gardens By The Bay East
                      4.5 km
                    • Cloud Forest
                      4.6 km
                    • Night Safari
                      11.1 km
                    • Singapore Zoo
                      11.1 km

                    Nearby landmarks

                    • United Square Shopping Mall
                      210 m
                    • Embassy of Italy
                      220 m
                    • Brauhaus Restaurant & Pub
                      230 m
                    • Velocity Mall
                      370 m
                    • Novena MRT Station
                      380 m
                    • Novena
                      390 m
                    • Novena Medical Centre
                      480 m
                    • Square 2
                      480 m
                    • Church of St. Alphonsus
                      550 m
                    • Newton MRT Station
                      550 m
                    Distances shown are straight-line distances on the map. Actual travel distances may vary.
                    Property policies
                    Children and extra beds

                    Extra beds vary by room. Please check each room's capacity for details.

                    All children are welcome.

                    Children 0-12 year(s)
                    Must use an extra bed
                    If you need an extra bed, it will incur an additional charge.
                    Guests 13 years and older are considered as adults
                    Must use an extra bed which will incur an additional charge.
                    Others
                    • A cash security deposit of SGD 50 is required upon check-in for charges or damages during the stay and will be refunded upon departure.
                    • Baby cot is not available at the property.
                    • As per government guidelines we will not be able to accommodate Singapore residents for leisure, until further notice.

                      Singapore residents with exigencies, urgent needs including those who meet the following criteria may be allowed:

                      i. Individuals whose residences are currently not available due to home renovation;

                      ii. Individuals who have sold their current residences but have not secured an alternative residence;

                      iii. Individuals whose existing rental leases have ended but have not secured an alternative residence;

                      iv. Returnees who completed their Stay-Home Notice (SHN) in dedicated facilities but do not have a place of their own as they do not ordinarily live in Singapore; or

                      v. Healthcare workers who wish to isolate themselves from other family members living in the same residential unit

                      Aside from the above, the following individuals may also be allowed:

                      a. Green/fast-lane travelers (currently from China)

                      b. Travelers who have remained in Australia, Brunei Darussalam, Hong Kong, Japan, Macao, Mainland China, New Zealand, Republic of Korea, Taiwan and Vietnam in the last 14 consecutive days prior to their entry and who wish to serve their 14-day Stay-Home Notice (SHN) in a hotel.

                      Out hotels reserve the right to deny accommodation who are unable to establish the above criteria.
                    • When booking 6 or more rooms, special policies may apply.
                    Some helpful facts

                    Check-in/Check-out

                    • Check-in from14:00
                    • Check-out until12:00

                    The property

                    • Number of rooms 10

                    Reviews of ZEN Rooms Novena from real guests

                    Provided by verified guests of Agoda
                    7.2
                    /
                    10
                    Cleanliness7.4
                    Facilities6.6
                    Location7.6
                    Service6.8
                    Value for money7.4
                    High score for Singapore
                    Rating
                    9+ Exceptional (2)
                    8-9 Excellent (6)
                    7-8 Very Good (6)
                    6-7 Good (2)
                    <6 Below Expectation (13)
                    Time of the year
                    Mar - May (4)
                    Jun - Aug (7)
                    Sep - Nov (15)
                    Dec - Feb (3)
                    All guests (100)
                    All languages

                    Show reviews that mention 

                    Showing 29 verified guest comments
                    12
                    8.8
                    Excellent
                    MOHD from Singapore
                    Couple
                    Stayed 1 night in September 2020

                    Had a nice pleasant stay in the hotel. ”

                    I enjoyed my stay at d Hotel albeit for only 1 nite. Location was near to places of interest. Hotel was clean and friendly staff. Bed was big and comfy. Towel smell fresh n toilet fu of toiletries. However we didn't receive any complimentary drinks or mineral drink. Bar fridge was empty. The room was big and spacious but with only a small window at d corner of the room. Nonetheless I enjoyed my stay. Wi come back if got promotion coz a bit costly considering limited breakfast.

                    Reviewed September 09, 2020

                    See room deals

                    8.4
                    Excellent
                    Qinghua from United States
                    Couple
                    Stayed 4 nights in March 2018

                    Excellent”

                    Actually it is in Hotel Royal. It is a bit confusing when you get there first, but overall it is good to stay there. The room is clean, the bus stop and MRT are in walking distance, and the reception is helpful. There might be some problem in the "do not disturb" sign. I press the "do not disturb" on every day, but still I can fit the housekeeping come in and tidy up the room.

                    Reviewed March 29, 2018

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                    Dear Qinghua, Thank you for staying at ZEN Rooms Novena! We regret to hear that you were having difficult time to locate the property. We have included complete information regarding the property’s address in the confirmation email. Next time if you have a booking with us, please do not hesitate to contact us if you need any help regarding your stay. We can assure you that your input regarding the room service has been noted and our team will take necessary measures to improve ourselves. We hope to welcome you back soon! Best regards, Bella

                    Responded October 09, 2018
                    ZEN Rooms Novena
                    4.4
                    Zi from Singapore
                    Family with teens
                    Stayed 2 nights in September 2017

                    Acceptable”

                    Zen Rooms Novena Hotel is actually Hotel Royal. The only plus points are that 1. the location is within food and other amenities (5 - 10 mins walking distance - Novena Station, UE Square, Novena Square 1 & 2) 2. a fairly big room of about 35 square meters Upon check-in, you are only given Wi-Fi access to 2 devices, internet charges are at $8+ per hour. In the room, each guest is entitled to 1 serving of complimentary tea/coffee per day only. Charges apply for additional servings. There are no drinking glasses and no mini bar items. Cleanliness is a major issue. There were food crumbs on the sofa when we checked in.

                    Reviewed September 05, 2017

                    See room deals

                    Dear Zi, We appreciate you taking your time to review your stay. We have included complete information regarding the property’s full information in the confirmation email. Next time if you have a booking with us, please do not hesitate to contact us if you need any help regarding your stay. We have retrained our staff to always prioritize cleanliness for guest's comfort. Please accept our inconvenience occurred during your stay. We hope to have a chance to welcome you back at ZEN Rooms. Best regards, Bella

                    Responded September 15, 2017
                    ZEN Rooms Novena
                    6.0
                    SURESH from Malaysia
                    Couple
                    Stayed 1 night in April 2019

                    1 day pleasant stay”

                    Hotel is located few minutes walk from novena MRT as well there is direct bus from the hotel to Chinatown. Check in time is by 3.00 pm, no early check in available. Bigger room space with standard room facilities, such as mini refrigerator, TV, coffee mixer, hot kettle, iron board, clothes cabinet, bath tab with heater . hair dryers, tooth items. Mineral water bottle is not provided in house, you may need to walk in along the corridor near the lift where there s a water dispenser situated. Bring the kettle to fill water. Overall is good and satisfactory.

                    Reviewed April 29, 2019

                    See room deals

                    8.4
                    Excellent
                    HELEN from Malaysia
                    Business traveler
                    Stayed 5 nights in July 2018

                    FISH BALL IS BEING FOUND INSIDE THE WATER KETTLE! hahahaha”

                    In my room, perhaps there is a minor neglected or overlook in terms of cleanliness . I found out that my water kettle, there is a fish ball has been put inside it. While, i believe the housekeeping has been overlook on it and perhaps some mischievous customer's kids has been putting inside it. Overall the experiences of the hotel is good.

                    Reviewed July 10, 2018

                    See room deals

                    Dear Helen, Thank you so much for raising this concern to us. We are quite surprise to receive this feedback as this is our first time having issue like this. Please allow us to express our sincere and deepest apology for the inconveniences you experienced with us. Please be assured that now we have regular training, to ensure cleanliness is always on point, especially with the kettle and other facilities. We hope that there is another chance in the future to welcome you back at ZEN Rooms, and provide you with much better experience. Best regards, Bella - ZEN Rooms

                    Responded October 09, 2018
                    ZEN Rooms Novena
                    6.8
                    Good
                    Yan from Singapore
                    Couple
                    Stayed 1 night in November 2019

                    Okay”

                    Cons-1) I booked a double room but when I reached, was only given twin bed room. 2)The room has smoke smell even though non smoking 3) before checking in I sent an email to the hotel to request if they can complimentary cake for us as it was our anniversary. Dexter promised but nothing was done in the end. We received nothing Pros-for the price that we paid, is actually worth it. The hotel is in a good location, we have fun at the swimming pool and the bed is quite comfy.

                    Reviewed November 11, 2019

                    See room deals

                    6.0
                    irna from Malaysia
                    Family with young children
                    Stayed 2 nights in November 2018

                    Better than expected”

                    The hotel was actually Royal Hotel. Luckily I reviewed a comments prior my booking as we booked an hour before trip. The entarance and lobby look a little bit old fashion hotel. However the room was nice, clean and spacious. No water bottle will be provided as they have a water dispenser, vending machine and self service laundry service at level 4. Bathroom is slightly old though they have bathtub. Generous with toiletries

                    Reviewed December 06, 2018

                    See room deals

                    7.6
                    Very good
                    Lim from Singapore
                    Couple
                    Stayed 1 night in June 2017

                    Nice and New Room”

                    I was allocated a room at hotel Royal and everything was good.

                    Reviewed June 24, 2017

                    See room deals

                    Dear Lim, Thank you very much for such a positive feedback! We are so pleased to hear that you enjoyed your stay with us. Low rates and constant focus on enhancing customer experience are what sets ZEN Rooms apart from many other budget hotels. Thank you again and we look forward to welcoming you back at ZEN Rooms. Kind regards, Bella ZEN Rooms.

                    Responded September 15, 2017
                    ZEN Rooms Novena
                    10.0
                    Exceptional
                    Kang from Singapore
                    Couple
                    Stayed 1 night in September 2017

                    Room is clean”

                    Room is clean. easy to find.

                    Reviewed September 30, 2017

                    See room deals

                    Dear Kang, Thank you so much for the high rating! We are more than delighted to know that you had an enjoyable stay at ZEN Rooms Novena. Low rates and constant focus on enhancing customer experience are what sets ZEN Rooms apart from many other budget hotels. We look forward to welcome you at one of ZEN Rooms across SE Asia! Best regards, Bella

                    Responded October 09, 2018
                    ZEN Rooms Novena
                    4.8
                    Jiamin from Singapore
                    Group
                    Stayed 1 night in June 2017

                    Room is big and bed comfy ”

                    For the price, room is big, toilet is clean with bath tub and hot shower and bed is comfortable. But room got like those old wood smell. Location is good for tourists who would be travelling on car as it is near city so taxi fare would be quite reasonable. Hotel is old looking. Good for those who want big room with not so expensive price yet near to city.

                    Reviewed June 20, 2017

                    See room deals

                    Dear Jiamin, We appreciate you taking your time to share your experience with future guest! Obsession with providing an outstanding customer experience at the lowest prices is what sets ZEN apart from most budget hotels. With ZEN, you can be sure to get the best value for money accommodation. We hope to have a chance to see you again. Best regards, Bella

                    Responded September 15, 2017
                    ZEN Rooms Novena
                    8.4
                    Excellent
                    Rajini from Singapore
                    Couple
                    Stayed 1 night in May 2017

                    Hospitality ”

                    Working staff wasn't aware of my booking through Agoda app and I waited for a good 1 hour plus to get my booking confirm ..and the staff can be more polite in terms of receiving customers at registration

                    Reviewed May 11, 2017

                    See room deals

                    Dear Rajini, Thank you for taking the time to share your experience! Please accept our sincere apology for the inconvenience occurred during your stay. Please be assurred that we have retrained our staff to be more efficient and helpful in assisting guest's request. Thank you for mentioning this to us. By booking with ZEN Rooms you can be sure to get the best value-for-money. We hope to see you again! Best regards, Bella

                    Responded September 15, 2017
                    ZEN Rooms Novena
                    8.4
                    Excellent
                    Pei
                    Solo traveler
                    Stayed 1 night in January 2019

                    Large room”

                    Fast check in, walking distance to mrt station. Toiletries provided. Overall pleasant stay.

                    Reviewed February 01, 2019

                    See room deals

                    5.6
                    Ferry from Indonesia
                    Family with young children
                    Stayed 4 nights in June 2019

                    Not so Good Customer service hotel for 4 star standard hotel ”

                    1. Wifi issues - limited connection yo only 2 devices 2. Not so good customer service Pros: 1. Got 3 malls within walking distance 2. Big room

                    Reviewed June 20, 2019

                    See room deals

                    6.8
                    Good
                    Kian from Singapore
                    Couple
                    Stayed 1 night in December 2018

                    Convenient location ”

                    This is quite misleading as it’s actually hotel royal..

                    Reviewed December 22, 2018

                    See room deals

                    7.6
                    Very good
                    Ow from Singapore
                    Couple
                    Stayed 1 night in June 2018

                    Very good”

                    Trishaw Cafe breakfast was very disappointing . Not worth paying for the breakfast

                    Reviewed June 13, 2018

                    See room deals

                    Dear Ow, Thank you for the feedback! We regret to know that the service provided did not meet the standard and did not able to satisfy you. We will ensure to work harder to provide better quality food for our guest. As the top rated budget hotel franchise in Asia, we work hard to provide the best value-for-money stays and a pleasant experience. We hope to see you again! Best regards, Bella

                    Responded October 09, 2018
                    ZEN Rooms Novena
                    4.4
                    Wan from Singapore
                    Couple
                    Stayed 1 night in November 2019

                    One hour waiting for check-in ”

                    Waited 30 mins in the queue for checking in, even though we were third in queue. When it reached our turn, we were told that they hadn’t process our booking yet. In the end, we waited for another 30 mins. I observed that staff were flipping through stack of papers. I wonder what obsolete system leading to such inefficiency. My first and last time in Hotel Royal, 36 Newton Rd.

                    Reviewed November 13, 2019

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                    4.4
                    Yu-Beng from Singapore
                    Couple
                    Stayed 3 nights in November 2018

                    Bad service and cleanliness”

                    Room smelled of smoke. Shower curtain reeked of fresh urine. Kettle didn't work. Counter staff were rude at check in.

                    Reviewed November 25, 2018

                    See room deals

                    8.0
                    Excellent
                    Hee from Singapore
                    Business traveler
                    Stayed 1 night in November 2018

                    Value for money”

                    Perfect.

                    Reviewed November 16, 2018

                    See room deals

                    10.0
                    Exceptional
                    Alex from Singapore
                    Couple
                    Stayed 1 night in September 2018

                    Good room..everthing nice also staff”

                    Very good

                    Reviewed September 18, 2018

                    See room deals

                    Dear Alex, Thanks a lot for the fantastic rating! We are proud to provide excellent service and thank you for the recognition. Obsession with providing an outstanding customer experience at the lowest prices is what sets ZEN apart from most budget hotels. We look forward to accommodating you again at our best. Warm regards, Nisa

                    Responded September 26, 2018
                    ZEN Rooms Novena
                    2.0
                    mahasaravanan from Singapore
                    Couple
                    Stayed 2 nights in October 2020

                    Worst hotel ever”

                    Prices are too expensive, Aircon’s and rooms are very bad conditions, Most of the staff are foreign talents, reach there my room was not available yet the offered me another room which was a worst nightmare

                    Reviewed October 03, 2020

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                    12
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