住宿除了受Clean and Safe标准认证之外，所有旅客均可使用客房免费 Wi-Fi；若驾车前往，还可享免费停车服务。 住宿位于Kuala Lumpur City Centre的绝佳位置，让您轻松探索周遭景点。 离开前，别忘了探访知名的Petronas Twin Towers。 这家高品质酒店被评为5星，为客人提供健身中心、餐厅和按摩。
入住办理自15:00起， 退房时间至12:00止。您可以在预订时备注提早入住或延迟退房，具体安排视入住时的空房情况而定。住客在规定时间以外办理入住或退房需额外付费。 住客在入住前和退房后可在酒店寄存行李。
如玛酒店及服务式公寓与机场之间的交通便捷。您可以预约机场接送服务，价格为150 MYR。预订时在“特殊要求”栏备注需要机场接送，酒店将发送消息至您的 Agoda 账户，与您沟通具体事宜，请留意查看。 如玛酒店及服务式公寓内设停车场，若该停车场停满，自驾前往的客人可使用酒店附近的另一停车场。 客人停车需额外付费。 自驾客人可自行停车，亦可使用酒店提供的代客泊车服务。 酒店可为客人安排出租车或租车服务，为客人探索吉隆坡提供便利。
早上要吃好，就在如玛酒店及服务式公寓享用单点式 和 欧陆式早餐。 大人享用早餐需支付 130 MYR/人的额外费用（若房费不含）。 建议您通过 Agoda 预订含早餐的房型，通常比在酒店直接购买早餐更实惠。
如玛酒店及服务式公寓附近的人气餐馆有Top Hat、Qing Zhen Chinese Restaurant和The Square，就在吉隆坡城中城。
如玛酒店及服务式公寓附近的吉隆坡城中城有阳光广场、Parkson Kajang和nikorex display。
如玛酒店及服务式公寓的客人可以轻松游览位于吉隆坡城中城的Petronas Twin Towers、吉隆坡市中心公园和Menara Kuala Lumpur。
如玛酒店及服务式公寓附近值得一去的地方包括同样位于Kuala Lumpur City Centre的Jelutong Tree和Camp ground。
"好处1，地点算蛮方便，500m - 600m附近有 shopping （the pavilion）。"
对于想深度探索吉隆坡的旅客来说，如玛酒店及服务式公寓绝对是不二之选。住宿位置便利，位于中心，让你有更多时间体验吉隆坡的魅力。 如玛酒店及服务式公寓位置便利，距Terminal Bersepadu Selatan仅8.2公里之遥，方便前往城市和参加各式一日游行程。
如玛酒店及服务式公寓提供的优质服务与设施定能让客人获得难忘的入住体验。 通过酒店的免费 Wi-Fi 服务，入住期间随时随地都可以 po 美照、回邮件。 如果需要机场接送，酒店可为你在入住前打点好一切。 酒店提供的租车和出租车服务让你能轻松计划吉隆坡的短途游、观光和更多行程。
客人可在酒店免费停车。 前台提供行李寄存、礼宾服务和安全保险箱等多项服务，可满足你入住期间的任何住宿、交通需求。 酒店提供旅游观光和票务服务等服务，可协助你预订娱乐、旅游相关票券。 如玛酒店及服务式公寓提供洗衣服务和干洗服务，喜欢的衣服可以穿不停！
如果一天都想宅在客房内，客房送餐服务和每日客房服务等客房服务让你躺过愉快假期。 为保持空气清新，酒店全面禁烟。 客人仅可在指定吸烟区域吸烟。
如玛酒店及服务式公寓所有客房均设计得非常舒适。 为了让您住得舒心，酒店一些客房提供遮光窗帘、空调和床单清洁服务。 部分特定客房提供有线电视、电视、客房内视频流媒体和每日报纸，为您提供娱乐。 您可以放心，部分精选客房内提供咖啡机/茶壶、速溶咖啡、迷你吧、速溶茶和瓶装水。
入住如玛酒店及服务式公寓，享用美味的房内早餐，开启每一个清晨。 好咖啡谁不爱喝呢！住宿内设咖啡厅，让你每天早晨都能享用一杯真正的现煮咖啡 - 当然，你任何时候想喝，都可以来一杯。 如果你不想出去吃，酒店总有多种美味餐食供你选择。 和你的旅伴在酒店的酒吧享受精彩夜生活，足不出户也能浪。
在如玛酒店及服务式公寓，你绝对不会无所事事，因为这里提供丰富多样的精彩活动与休闲设施。 到了那里，一定别忘了去近在咫尺的海滩放松一下。 在沙龙、按摩和水疗尽情享受，圆满结束一天的行程。 如玛酒店及服务式公寓的多样服务确保你在入住期间绝不无聊。没有泳池的假期是不完整的假期。
在酒店的泳池吧，换上休闲的服饰，品味一杯鸡尾酒或一瓶啤酒。 希望在假期坚持锻炼计划的健身发烧友可以用酒店的健身设施锻炼身体。 在酒店的图书馆认识新朋友，共度欢乐时光。 在住宿附设的商店挑选一些纪念品留念，或买些特产送给亲朋好友。
入住酒店期间，不妨花点时间探索吉隆坡。 别忘了去1.1公里远的Menara Kuala Lumpur，它在所有前往吉隆坡旅客的必打卡清单上。
较吉隆坡的其他住宿，这家住宿的设施服务评分高于 99% 的住宿。
看重清洁度的旅客会很喜欢这里，因为这里的清洁度评分高于该市 99% 的住宿。
在这家酒店住过的客人对其评分高于该市 99% 的住宿。
SANTAI POOL & LOUNGE
Excellent hospitality & hotel”
Staffs were very warm & polite & welcoming from the moment we step out of the parking lift. Our favourite part is the complimentary option for in room breakfast, this is setting our expectations high for other hotels now. My request for iron & ironing board was fulfilled promptly. even though we told the front desk we’re stepping out for dinner so they can deliver it later, we later returned to our room with the iron & board already set up. Was very pleased with that. We got some complimentary chocolates as well as we’ve notified that we’re staying for our honeymoon, truly a nice gesture. Location wise is amazing, KLCC, Bukit Bintang is all within walking distance. Foods are easily accessible. Parking is free for hotel guests (you still need to take the ticket, front desk will punch it for you). Bed is very comfortable we slept like babies, soundproofing is great. Only loud occasional noises from hallway can be heard, otherwise it’s quiet. Bathtub is great. Love the minibar & nespresso machine. the snacks provided were very reminiscent of our childhood so we’re very pleased with that. Honestly i don’t think i even want to try other hotels in the golden triangle area now, hoping that the standard is kept as high as we look forward for other stays in the future at RuMa. Highly highly recommended.
BEST HOTEL by far!”
I have been to KL maannnnyyyy times. In a year, i will definitely have a trip to KL at the very least 3 times since 2013. Among all the hotels that I have been too, The Ruma Hotel is THE BEST hotel ever! Everything was flawless! I was already impressed the moment i stepped out of the grabcar which brought us to the hotel from the airport. I booked a deluxe king room for 2 nights. On our first night, our mini fridge was spoilt. Hence, we called for it to be fixed. After 30mins, it was still faulty. As it was 1am, and we needed a fridge to store my daughter's milk, they offered us a new room, a free upgrade! I wasn't expecting an upgrade, maybe an ice pack to store the milk is good enough for the night. But The Ruma Hotel service recovery is TOP NOTCH! Their breakfast were SUPERB! The exact epitome of "ATAS". The room amenities were complete, the room was VERY clean, the location is central to pavillion and klcc & plus point is, late checkout up to 11pm! BEST HOTEL EVER!
The Best Family oriented hotel in Kuala Lumpur”
The hotel welcomed us warmly with some refreshments while waiting for check-in procedures. Rooms are superb with in house minibar available for us (we booked two rooms BTW). Parking space for our cars also good and very clean. Pools also very good and we have a great time dipping in the swimming pool. Staffs are very friendly and assist us when we need assistance. Breakfast are the best for me. Many range of cuisine and the place for breakfast are also very comfortable. On the 2nd day breakfast are in room (due to SOP). The dishes we ordered arrive on time that we requested. It was a pleasant stay there for me and my family. I don't see any faulty in this hotel and will come again for family staycation in KL.
Definitely honeymoon vibes”
Everything is soo lovely. From the moment we entered, the staffs, the aroma and the hospitality of Ruma is so indescribable. Free parking for check in guest. Served us asam boi sparking drink and wet wipes. $300rm need to be given as deposit. We booked Grand King Room and even receive a free shoe shine. Our leather boots are so clean and shiny after many days of riding. We got the 11th floor but no sight of KLCC. The bed is super comfy but the pillows are too soft. Sadly, their TV channels are pretty limited and there is no ironing board & iron in the room. You gotta request for it. Breakfast spread was awesome! We can order ala carte menu from the breakfast menu and served to us just like fine dining. We tried their in house dining food (Nasi Goreng & Char Kway Teow). Not bad. KLCC is about 5-7 minutes walk from Ruma. Wanted to try their in house spa massage but was shocked to see the starting price was about as RM600plus.
Good location, value for money, nice breakfast food”
RuMa Hotel is one of the pricier establishments out there, but you get what you pay for (not sure if you feel the same paying full price without Agoda or direct website promos) with an excellent breakfast (they adhere to SOPs), complementary minibar and water, Nespresso machine and spacious room. It is also located in-between KLCC and Pavilion - not near enough where you can wear 5-inch heels to walk or while carrying 2 suitcases, but near enough to not get drenched in sweat (the walk is sort of uphill). My only suggestions for improvement are to have a mix of thick and thin pillows as I find the overly thin pillows uncomfortable, and the lack of tissues (housekeeping missed this out because the tissue box is inside the drawer and they didn't realise it's finishing - understandable as I don't expect them to stick their hands inside seeing as COVID is still rampant, but perhaps have 2 tissue boxes? One for the living room and one for the bathroom?). Other than these I'm pleased with my stay and would recommend others to stay here again - I would come again myself but I would need to save up for it / wait for a special occasion).
Best 5 star hotel”
So we got upgraded from Deluxe to Grand Room. Thank you very much:) Room was quite futuristic and state of the art design while including a hint of dynasty in it. Very comfortable and will go again. The sink was something new for me. Copper sink, never seen it before. Pillows was quite soft but you can still change by calling the hotel Helpdesk. We had the room dining, food was good but it’s on costly side. Breakfast was one of the best we had. You literally eat like Royals. Overall good place to spend time with family and loved ones.
Perfect in everyway!”
I don’t think I have ever made a review online, but this one is an exception. I am in awe the first time I got in. Firstly, they greet me by my name (I arrive quite late hence they are probably expecting me already), secondly they asked when is my estimated time of departure to see if they could set a late check out...wow. The room itself is amazing, I love everything about it....the cleanliness of the design, the sophistication....bed is comfy, the bathroom is so clean and spotless. Location is so strategic...walking distance to Pavilion shopping center. Lastly, the staff is superb, you cant get better customer service here! I would def come back!
Exceptionally wonderful. It was my husband's birthday and I have requested the hotel tp arrange balloons and a cake in the room during my booking. When we reached on that day, the room was decorated as requested. Perfect stay and I love the room so much, comfortable and spacious. We had our breakfast in the room and it was presented nicely. We had our six-course dinner at the ATAS restaurant and got a 40% discount when using a CIMB debit card. At lastly, we have our late check out at 6 pm without any charges, we do enjoy to the max. Definitely deserve an exceptional ratings!
Made arrangements with RuMa via Agoda for our 5th wedding anniversary staycation. Agoda coordinated with RuMa accordingly and the service was excellent even before we checked in. Was gladly pleased with some of the generous upgrades for tea time meals and the mini bar. The room was so beautiful and the staff decorated it with rose petals for the occasion. Housekeeping even responded fast at 1am for a stiffer pillow and two staff came just to deliver a pillow! The whole hotel was an artful delight for the senses and pictures. We also had our scrumptious dinner at The Atas restaurant and was superbly attended by Deva, and again at breakfast. Outstanding service! Felt like we were in a 6-7 star hotel. Amazing experience all the way right til check out. Definitely worth the experience and hospitality. Thank you RuMa and Agoda for making our anniversary so memorable. We will be back again. :)
Had my 10th anniversary staycation here and got free upgrade in room. Love the design and cleanliness of the hotel. Upon checking in, they already know my name and served me with drinks and detailed explanation. The breakfast included were superb. The service is excellent! Love the flexible check in and out time and the minibar! Location wise is just 8 mins walk to pavilion and 5 mins walk to klcc park. In conclusion, everything is perfect!
Hands down to one of the best hotel in KL. In my opinion, even better than some famous hotel group. The hotel is located in a quiet and exclusive neighbourhood within the central city, offering guest a much tranquil environment. For shopping experience, KLCC is just 3 min across the street and another 10 min to reach heart of Bukit Bintang via covered walkway. The service and experience starting from check in is exquisite. Service crew are welcoming and did excellent job attending to every guest. For breakfast, you have the option of either have it in room by filling up the ordering form or buffet style in their restaurant. Breakfast spread is great and food are at a very high quality. Love the entire property design, every corner and edges are carefully crafted. The room is beautiful and comes with complimentary mini bar which is rarely offered even in other luxury hotels. If you are in KL be it long holiday trip or staycation, this hotel should come at the very top.
The staffs were very friendly and spoke in Malay, very good impression. The room very clean and everything provided as they should. Just that for a family with young children, to go for breakfast at the restaurant can be quite hassle, luckily we can opt for the meals to be delivered to room. That’s a good initiative 👍🏻 I just hope that the selections can be more variable and we can choose maybe more qty as we also have toddler with us.
Very luxury and great service ”
This place has a very comfortable environment.as I enter the building I was welcome a drink and a greet at my footsteps They should mentioned to guest with visitor about the few options of parking validation. 1. First 2 hours Is free if you dine in and additional hours is RM15 per hour 2. A flate rate of RM15 for the whole night if you have visitors who wish to stay later . So I would say, check on your timing you should decided upon your exit. I would give my experience a 5 star review .
Great for staycation”
RuMa Hotel & Residences is really a beautiful place with luxury feel to our stay. The flexi check in check out is a deal maker for us to decide to stay here for our staycation as we don't have to stress out on the time to check and check out. Although during our check in, we got some set back as apparently we have to inform in advance on our check in check out time (we thought the flexi time should be by default as standard package) and was really disappointed after being told we have to check out latest by 1pm. Ali, the staff who attended us did a great job to help to extend our check out time to later evening which is much appreciated. Overall, we enjoyed the stay very much and would recommend to everyone looking for a staycation. Just remember to confirm the check in and check out time when do the booking.
Beautiful boutique hotel”
Had a staycation with a friend and loved everything about it. We were upgraded free of charge which was a lovely surprise. The room was beautiful- classy modern with unique touches. Super comfortable bed. We loved the pool and bar. Very relaxing. High tea was the best I’ve experienced in KL! If you’re looking for something special and a little more intimate then this is your place :)
Great staff, i felt welcome since the first step into the hotel. Got our welcome drink and wet tissue while waiting for check in. And then for the room itself, was equipped with full minibar. 7 water bottles and then can drinks and coffee machine, you can never get thirsty in the room. Oh and the best part is i get the chance to try the gym and all the equipment is up to date & functional and there is a towel and again free drinks in the small fridge you can take for free. And then for breakfast, there is a buffet & we have been given a menu for a certain food that need to be ordered. I like everything about this hotel and would definitely be back.
Excellent service, polite and friendly staffs. ”
Checking in and out was easy, very straight forward. 24hrs of checking in and out! Parking in the basement is absolutely safe with cameras. I would like to suggest that maybe the hotel could add few more cameras at the motorcycle parking lots. In room service was a great experience for me. Price for the food are somehow fair to me. The hotel also serves in room breakfast. I would also like to suggest to have a little bit more of varieties in the breakfast menu. Overall the experience i had throughout my 3 nights of stay in The Ruma was a great experience. Obviously recommendable and would come back again for the great service by the hotel.
Excellent hotel, staff friendly!”
The excellent hotel that I even went,all the staff with friendly smile, welcoming, polite and helpful. Hotel very clean and very comfortable, very enjoy to stay with it. Nominate staff name Nash, he working at front desk, very helpful, polite, always smile and great with us. Thank you The RuMa, you did a great service for us.We enjoy it!Love it!
Best hotel in town”
The RuMa is my new favourite hotel in town. Location is a plus point, it is within walking distance to KLCC. Staff is superb, they will come out of nowhere to assist you. Extremely pleasant & helpful. You can see that they are very happy with their job. I stayed in the Deluxe King Room, it is perfect for a couple. Very nicely decorated, love the lighting, the blinds, the door (yes the door) Mini bar is complimentary, and also some snacks Love the Santai Bar and ATAS. Didnt get tot ry the UR SPA and SEVEN bar. Highly recommend this hotel and we willl definitely be back!
Booked for besties birthday occasion. Everything was good, the welcome drink refreshing, the room spacious, clean, mini bar everything complimentary, 25% disc for in house guest dining, brekkie included and having in the room....the only thing to improve...hair dryer, need to hold on de button when you blow hair your hair... Is tiring. Beside this, everything was good!