Breakfast View Pool Bar Staff Location

Wifi week on the room The massagist was "too angry" hard to relax.

Only the bed!

It was the hotel I have been stayed! I payed the half of the price in Cabo Frio hotel for too much better place! I was expecting so much, and then, bum! The worst hotel ever.

Nice and perfecto view and tranquility

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What a lovely place to stay . Excellent view , clean rooms , good breakfast ,friendly staff . A great place to stay .

Nothing to complain about except the late check in and early check out timings

Beautiful room with an amazing view and great facilities! Very comfortable and clean!

Amazing views from the room... staff was super friendly and the room was comfortable and clean. Location was also great !

Too many flights of stairs

There were a few issues, like virtually no wifi signal in the room. So we told them and they provided an alternative connection. Whatever the issue was, they were ready to help. It was also my ...

The neighbours. A house nearby had 24/7 crap party music blasting night and day. It magically stopped on our last day. I know they were phoning the police and going to the house themselves. Not ...

Breakfast simple but nice. The staff was freindly and the place is gorgeous. Great viwe of the bay and a very beautiful neighbourhood. Room was big and the balcony beautiful. Nice swimming pool area ...

I didnt like the fact they're not selling any Brasilian beer at the bar. But this might be a general problem in Buzios. They tend to concentrate on Heineken & Co.

Most receptionists do not speak english

Room is very clean and confortble. Breakfest is good. People are very attentive. Fantastic view!

Late check in. Check out too early.

Very good location! Close to all main activities in Buzios.

Difficult to park.

The view and the atmosphere . Breakfast superb and staff very friendly.

Nothing to do at the hotel if it’s raining or the weather is not good to go to the beach. Some table games would be great! The “Spa” isn’t a spa itself, you will be “granted” with a free face cleaning treatment what is nothing but a sale of products by the “therapist”. For massage, prices are extremely expensive like 80 Real (USD 25) for only 20 min massage and the jacuzzi is only available if you pay for a massage. No bacon in breakfast. You must have a car as the hotel is located very high on the hills what makes hard to get there by walk.

Very good breakfast, spacious room and comfy bed. Great views from the property!

All good!

Difficult to communicate with some staff in English, but staff was always friendly and made efforts. Great location close to downtown with superb view. Adequate complimentary breakfast.

Some small stains on bedding skirt on arrival. Mattress not the most comfortable.

The staff were very helpful, the view from the balcony and from the pool is just amazing.

Breakfast could be better, fruits where good but the cakes, coffee, sweets, croissants and etc weren't very tasty.

Pousada e Spa Villa Mercedes offered us paradise. We went only for a weekend, it was enough to fully recover after a hard week. Close to vibrant city center, but at the same time far enough to have completely silent night with fantastic view. Yes, overlooking Buzios city with sea view. Paradise!

The reception staff was very nice. The breakfast was decent. The room has a nice view.

The mattresses were not clean, the curtains were ripped, our towels were not replaced in the second day of our stay.

special location

The view from the room

The cleanness, isn't so good.

Spacious rooms and nice view. Good wi-fi. Nice pool area.

Mattresses are ready for a change. Sheets on beds were smaller than mattresses. Construction quality of building is not the best and you can hear everything in the rooms above, below or next to you if you are unlucky and have a noisy neighbour. Breakfast is repetitive, every day the same and considering that you are in Brazil i find it hard to belive they serve powder pineapple and orange juice. General impression is that nobody really cares. This place could be much, much better if small changes were made. Buy new bed sheets that fit the mattresses correctly, add courtains to the rooms, not only black-outs, make different breakfast menus and rotate them. Eating the same ham and chees or eggs and sausages every day gets boring after 3rd day... Staff could be more attentive and pro-active, hotel is full of stairs and there is nobody to help you carry your luggage.